Cristina's Inc

★★★☆☆

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I wouldn't even give this establishment 1 star. As the MOH, I wanted this day to be fabulous for my best friend and I feel horrible for the experience she was given. First, we went downstairs and I tried multiple bridesmaid dresses on. Not

3
★★★★★

I wouldn't even give this establishment 1 star. As the MOH, I wanted this day to be fabulous for my best friend and I feel horrible for the experience she was given. First, we went downstairs and I tried multiple bridesmaid dresses on. Not

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WORST EXPERIENCE EVER!!! DO NOT GO HERE!!!!!Now that my best friend has picked up her wedding dress, I can tell you all about my horrific experience with Cristina's. The bride and 3 out of her 4 bridesmaids ordered our dresses from here. We all had to call in our orders since we live out of town. Our bride had to call multiple times to set up a list even allowing all her bridesmaids to place our orders (apparently the first time it was set up wasn't enough.) Then we all ordered different styles dresses in the same color. My dress came with a belt, that we were told only came in fuchsia (the dress was sunset/orange colored.) Because of this, the Maid of Honor ordered her belt in the same color as mine to match.When my dress came in the dress came in with the same color as the belt...orange! When I called to get a new belt they blamed the bride and me for not specifying a different colored belt. According to Cristina (yes, I spoke with both the manager and the owner.) It was my responsibility to tell them I wanted a pink belt. Since the belt was the same material as the dress, they don't have to ask me what color I want. When I told them that they should be the experts in their field and should ask me what color belt I wanted, their response was that they are not "mind readers." If you're confused, you now understand how I felt. To make a long story short, after fighting with both the manager and Cristina, they made me pay another $25 for the material they had to order to make my new belt. They thought they were doing me a favor by making the new belt for me. Sorry Cristina, this is not a favor when you messed up in the first place. Mind you, the bridal party had already spent a few thousand dollars there and all Cristina needed to do to rectify the situation was pay the $25 for the belt. Apparently her pride got in the way, which is why I am writing this disgusting review. Good luck to anyone using this salon! If you want a stress-free, hassle-free bridal salon please go elsewhere!!!!! Cristina, I have some advice for you...the next time a customer tells you $25 will make them a happy customer, take her advice and pay the $25 yourself. It will help you avoid terrible reviews like this one. A stress-free bride is a happy customer....you missed the mark on this bridal party for sure! This salon is definitely trying to squeeze every penny out of you. If they actually cared about their customers they would've happily paid the $25 for their mistake, AND apologized for their mistake. Instead, I got the blame for the mistake and they painted themselves as doing me a favor a making the new belt. Manipulative and disgusting!!! BRIDES BEWARE!!!! FIND A DIFFERENT SALON!!!!

1
★☆☆☆☆

WORST EXPERIENCE EVER!!! DO NOT GO HERE!!!!!Now that my best friend has picked up her wedding dress, I can tell you all about my horrific experience with Cristina's. The bride and 3 out of her 4 bridesmaids ordered our dresses from here. We all had to call in our orders since we live out of town. Our bride had to call multiple times to set up a list even allowing all her bridesmaids to place our orders (apparently the first time it was set up wasn't enough.) Then we all ordered different styles dresses in the same color. My dress came with a belt, that we were told only came in fuchsia (the dress was sunset/orange colored.) Because of this, the Maid of Honor ordered her belt in the same color as mine to match.When my dress came in the dress came in with the same color as the belt...orange! When I called to get a new belt they blamed the bride and me for not specifying a different colored belt. According to Cristina (yes, I spoke with both the manager and the owner.) It was my responsibility to tell them I wanted a pink belt. Since the belt was the same material as the dress, they don't have to ask me what color I want. When I told them that they should be the experts in their field and should ask me what color belt I wanted, their response was that they are not "mind readers." If you're confused, you now understand how I felt. To make a long story short, after fighting with both the manager and Cristina, they made me pay another $25 for the material they had to order to make my new belt. They thought they were doing me a favor by making the new belt for me. Sorry Cristina, this is not a favor when you messed up in the first place. Mind you, the bridal party had already spent a few thousand dollars there and all Cristina needed to do to rectify the situation was pay the $25 for the belt. Apparently her pride got in the way, which is why I am writing this disgusting review. Good luck to anyone using this salon! If you want a stress-free, hassle-free bridal salon please go elsewhere!!!!! Cristina, I have some advice for you...the next time a customer tells you $25 will make them a happy customer, take her advice and pay the $25 yourself. It will help you avoid terrible reviews like this one. A stress-free bride is a happy customer....you missed the mark on this bridal party for sure! This salon is definitely trying to squeeze every penny out of you. If they actually cared about their customers they would've happily paid the $25 for their mistake, AND apologized for their mistake. Instead, I got the blame for the mistake and they painted themselves as doing me a favor a making the new belt. Manipulative and disgusting!!! BRIDES BEWARE!!!! FIND A DIFFERENT SALON!!!!

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DO NOT GO HERE!!!!! Had a good experience upstairs when picking out my dress. Going downstairs to do fitting and alterations was HELL! First time I went for a fitting NO ONE had any idea what was going on, where the extra fabric was I

3
★★★★★

DO NOT GO HERE!!!!! Had a good experience upstairs when picking out my dress. Going downstairs to do fitting and alterations was HELL! First time I went for a fitting NO ONE had any idea what was going on, where the extra fabric was I

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I wish I would have paid more attention to the bad reviews. Please do not go here. I bought a dress off the rack and they kept it for repairs. Namely the clasp and the zipper were broken. When I picked it up weeks later, they tied a

3
★★★★★

I wish I would have paid more attention to the bad reviews. Please do not go here. I bought a dress off the rack and they kept it for repairs. Namely the clasp and the zipper were broken. When I picked it up weeks later, they tied a

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Cristina's Bridal in Andover, MA had a nice selection of bridesmaids dresses. However, I have issues with the ordering process. We were told that our dresses would arrive within 3 months from date of order which was cutting it very close

3
★★★★★

Cristina's Bridal in Andover, MA had a nice selection of bridesmaids dresses. However, I have issues with the ordering process. We were told that our dresses would arrive within 3 months from date of order which was cutting it very close

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My Cristina's experience was HORRIBLE. I have heard great things about this place and was exciting to go to this shop for wedding gowns. However I was extremely displeased. I walked into Cristina's to a beautiful store it is the most

3
★★★★★

My Cristina's experience was HORRIBLE. I have heard great things about this place and was exciting to go to this shop for wedding gowns. However I was extremely displeased. I walked into Cristina's to a beautiful store it is the most

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I went in to Cristina's early in the day on a Tuesday to try on a bridesmaid dress for my sister's wedding. The wedding is in Florida but I live in MA so she sent me there to try on two dresses from the Jim Heljm Occasions line. The

3
★★★★★

I went in to Cristina's early in the day on a Tuesday to try on a bridesmaid dress for my sister's wedding. The wedding is in Florida but I live in MA so she sent me there to try on two dresses from the Jim Heljm Occasions line. The

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I went to Cristina's based on a few recommendations to look for a dress for a wedding that I have coming up. I was highly impressed with the selection and the quick recognition I received upon entering the store. The saleswoman, I believe her name was Maria, was extremely friendly and very energetic. After describing to her what I was looking for, she brought me around to a few selections that were pretty much what I described. She was very eager to help but not overly "salesy". I read some of the previous reviews and can't help wonder if these people went to the same Cristina's I went to. I found the reviews to be completely off base.
I would definitely go back to Cristina's to purchase another dress in the future and I hope that the same saleswoman is still there to help again!

2
★★★★★

I went to Cristina's based on a few recommendations to look for a dress for a wedding that I have coming up. I was highly impressed with the selection and the quick recognition I received upon entering the store. The saleswoman, I believe her name was Maria, was extremely friendly and very energetic. After describing to her what I was looking for, she brought me around to a few selections that were pretty much what I described. She was very eager to help but not overly "salesy". I read some of the previous reviews and can't help wonder if these people went to the same Cristina's I went to. I found the reviews to be completely off base.
I would definitely go back to Cristina's to purchase another dress in the future and I hope that the same saleswoman is still there to help again!

Pros: Selection, Customer Service

Cons: Can't think of one

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I just got married in the fall of 07 and I bought my dress, the bridesmaid's dresses, the flower girl's dresses, and even my accessories from Cristina?s. I just wanted to say that I am so glad I went to this shop. As soon as I walked in, I received a very warm welcome by the store manager (I think her name was Maria). She explained to me how the store was set up and exactly what I needed to do. When I first started looking I wasn?t exactly sure what type of dress I wanted for myself or even the bridesmaids. By the end of my first visit, with the help of the store manager, I knew exactly what I wanted. I continued to receive that type of service throughout the whole process?right to the day I picked up the dresses. My wedding was such a magical day and everything was just amazing?I know without the help of the staff at Cristina?s it may not have been. I have already recommended Cristina?s to several of my friends and I know that two of them have already ordered their dresses from them too. I would highly recommend this bridal shop to everyone!

2
★★★★★

I just got married in the fall of 07 and I bought my dress, the bridesmaid's dresses, the flower girl's dresses, and even my accessories from Cristina?s. I just wanted to say that I am so glad I went to this shop. As soon as I walked in, I received a very warm welcome by the store manager (I think her name was Maria). She explained to me how the store was set up and exactly what I needed to do. When I first started looking I wasn?t exactly sure what type of dress I wanted for myself or even the bridesmaids. By the end of my first visit, with the help of the store manager, I knew exactly what I wanted. I continued to receive that type of service throughout the whole process?right to the day I picked up the dresses. My wedding was such a magical day and everything was just amazing?I know without the help of the staff at Cristina?s it may not have been. I have already recommended Cristina?s to several of my friends and I know that two of them have already ordered their dresses from them too. I would highly recommend this bridal shop to everyone!

Pros: Good selection, great staff and service, very organized

Cons: I can't think of one

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I bought my sister's bridesmaid dress at Cristina's. Other than Cristina being personable, there is nothing redeeming about this store. We didn't receive any help picking out the dress (I pulled everything from the racks), and at each subsequent visit, the sales associates' attitudes became worse.

Each time we went to see the dress for a fitting, they couldn't find it. They always filed it under the wrong name. They were never ready for us on alteration days. Moreover, each time we saw the dress it was in worse shape. It was covered it dust; their response when I asked whether they would clean it and press it, they said "what dirt"? On the last day, my sister went to pick it up and she immediately noted that there was a pull in the back. My sister and mother showed the owner Steve, his answer was "we didn't do it". They then claimed that it's part of the fabric.

I was not there but my family called because they were so upset, Steve the owner was put on the phone and stated my mother was being rude (for pointed out the pull and letting him know that the pull was not there on previous visits) and then hung up on me when I told him I would never refer business to their boutique again.

I bought my wedding dress at Madeline's Daughter in Portsmouth, NH...if you want to be treated well, with respect and have an amazing and well cared for dress, this is the place to go. I drive 2 hours from Boston to go there and it's worth every minute in the car. Such a stark contrast from the horrible customer service at Cristina's.

0
★☆☆☆☆

I bought my sister's bridesmaid dress at Cristina's. Other than Cristina being personable, there is nothing redeeming about this store. We didn't receive any help picking out the dress (I pulled everything from the racks), and at each subsequent visit, the sales associates' attitudes became worse.

Each time we went to see the dress for a fitting, they couldn't find it. They always filed it under the wrong name. They were never ready for us on alteration days. Moreover, each time we saw the dress it was in worse shape. It was covered it dust; their response when I asked whether they would clean it and press it, they said "what dirt"? On the last day, my sister went to pick it up and she immediately noted that there was a pull in the back. My sister and mother showed the owner Steve, his answer was "we didn't do it". They then claimed that it's part of the fabric.

I was not there but my family called because they were so upset, Steve the owner was put on the phone and stated my mother was being rude (for pointed out the pull and letting him know that the pull was not there on previous visits) and then hung up on me when I told him I would never refer business to their boutique again.

I bought my wedding dress at Madeline's Daughter in Portsmouth, NH...if you want to be treated well, with respect and have an amazing and well cared for dress, this is the place to go. I drive 2 hours from Boston to go there and it's worth every minute in the car. Such a stark contrast from the horrible customer service at Cristina's.

Pros: Cristina is nice

Cons: customer service, Steve the owner

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I read the reviews and was curious with their customer service. To be honest, I was not impress at all. The reviews are right. No one greeted me or asked me if I needed help. I felt very awkward the minute I stepped foot into the shop. The woman who came to help me did not look happy at all. She was very negative and rude. I expected this type of service since the beginning so I walked out the minute I was done browsing around. I would not recommend wasting your time here. You can get better service some where else that would appreciate your business.

0
★☆☆☆☆

I read the reviews and was curious with their customer service. To be honest, I was not impress at all. The reviews are right. No one greeted me or asked me if I needed help. I felt very awkward the minute I stepped foot into the shop. The woman who came to help me did not look happy at all. She was very negative and rude. I expected this type of service since the beginning so I walked out the minute I was done browsing around. I would not recommend wasting your time here. You can get better service some where else that would appreciate your business.

Pros: none

Cons: customer service needs improvement

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Terrible service, rude sales. Do NOT order any dresses to try on, they will charge you 100 dollars and you will only be able to use it towards a sale of a dress, not store credit. There are plenty of nicer stores in the greater boston area. VOWS has been exceptional in my dress hunt.

0
★☆☆☆☆

Terrible service, rude sales. Do NOT order any dresses to try on, they will charge you 100 dollars and you will only be able to use it towards a sale of a dress, not store credit. There are plenty of nicer stores in the greater boston area. VOWS has been exceptional in my dress hunt.

Cons: Terrible service. Wished I never came across this store.

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At recommendation of family friend, went to look at bridal gowns...had read bad reviews and wasn't expecting much! Turns out, the reviews were accurate, very rude help, mediocre selection, crowded space, and, to add to the stress level, there's a gym upstairs and the thumping coming through the floor is enough to make you run out screaming! Too many other nice dress shops in the area to be so GROSS!

0
★☆☆☆☆

At recommendation of family friend, went to look at bridal gowns...had read bad reviews and wasn't expecting much! Turns out, the reviews were accurate, very rude help, mediocre selection, crowded space, and, to add to the stress level, there's a gym upstairs and the thumping coming through the floor is enough to make you run out screaming! Too many other nice dress shops in the area to be so GROSS!

Pros: can't think of a single one

Cons: noisy, crowded, rude help, average gowns

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I had a great experience at Cristina's. I found the staff very, very helpful. I bought my dress, bridesmaids and all my accessories there, because they have such a great selection. I have been to basically every bridal shop in MA & NH and I think by far Cristina's was the best in selection and in service!!

2
★★★★★

I had a great experience at Cristina's. I found the staff very, very helpful. I bought my dress, bridesmaids and all my accessories there, because they have such a great selection. I have been to basically every bridal shop in MA & NH and I think by far Cristina's was the best in selection and in service!!

Pros: Service, selection, location,

Cons: none

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very poor custumer service . barely ask if you need any help and when they find out you already have a wedding gown that your shopping for accessories or bridesmaid gowns they treat you very rudily. BE prepared for bad customer service and stuck-up sales people

0
★☆☆☆☆

very poor custumer service . barely ask if you need any help and when they find out you already have a wedding gown that your shopping for accessories or bridesmaid gowns they treat you very rudily. BE prepared for bad customer service and stuck-up sales people

Pros: rude poor customer service

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I am a new bride in search of a wedding dress and this was the most wretched retail experience ever. The one saleswoman I worked with could use a refresher course in manners and sales techniques. When she asked me a question and then six words into my answer she initiated a conversation with another sales woman-- I knew it was going to be interesting.

The saleswoman also made it seem like my wedding in June was going to be a huge headache. She said, "Cutting it close, eh?"

If it weren't for my friend who came with me, I would have left right then and there.

There is no way I would spend thousands of dollars here even if they had the last wedding dress on earth.

The selection was mediocre and in the end, I was sorry I wasted my time.

0
★☆☆☆☆

I am a new bride in search of a wedding dress and this was the most wretched retail experience ever. The one saleswoman I worked with could use a refresher course in manners and sales techniques. When she asked me a question and then six words into my answer she initiated a conversation with another sales woman-- I knew it was going to be interesting.

The saleswoman also made it seem like my wedding in June was going to be a huge headache. She said, "Cutting it close, eh?"

If it weren't for my friend who came with me, I would have left right then and there.

There is no way I would spend thousands of dollars here even if they had the last wedding dress on earth.

The selection was mediocre and in the end, I was sorry I wasted my time.

Pros: None

Cons: The help

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I ordered my dresses far in advance and when i called to see if they were in, they nochalantly mentioned they had not been ordered! i was told to put a downpayment and when i called back the girl made me feel stupid and said it was obvious every dress would need a down payment. so i had to lay out the money so they could be ordered that day! They just came in 1 month out and most are huge on the girls they did not size correctly..they were very rude when we came to pick up and had the wrong balance on my account telling me i owed 5x what i did. they do have a great selection but i will never again go into this store customer service was the worst i have ever seen. Please do not trust this store with an important event!

0
★☆☆☆☆

I ordered my dresses far in advance and when i called to see if they were in, they nochalantly mentioned they had not been ordered! i was told to put a downpayment and when i called back the girl made me feel stupid and said it was obvious every dress would need a down payment. so i had to lay out the money so they could be ordered that day! They just came in 1 month out and most are huge on the girls they did not size correctly..they were very rude when we came to pick up and had the wrong balance on my account telling me i owed 5x what i did. they do have a great selection but i will never again go into this store customer service was the worst i have ever seen. Please do not trust this store with an important event!

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Large selection, but disappointing customer service! All of the bridesmaids had submitted their orders and paid, but for some reason the order was not placed. Therefore, it is one month out and the dresses have just arrived. Now any alterations that need to be done will be charged a rush fee. Many girls are not in the area and must wait to pick up the dress or be charged a delivery fee to have it sent so that they receive it earlier. When I called to discuss options, every one of the employees was unhelpful and defensive because of this mix up. One gentleman practically hung up on me!

1
★★☆☆☆

Large selection, but disappointing customer service! All of the bridesmaids had submitted their orders and paid, but for some reason the order was not placed. Therefore, it is one month out and the dresses have just arrived. Now any alterations that need to be done will be charged a rush fee. Many girls are not in the area and must wait to pick up the dress or be charged a delivery fee to have it sent so that they receive it earlier. When I called to discuss options, every one of the employees was unhelpful and defensive because of this mix up. One gentleman practically hung up on me!

 

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