Cincinnati Bell Telephone

★☆☆☆☆
  • 3895 Dixie Hwy

    Elsmere, KY 41018

    Map & Directions
  • 859-331-1000

About Cincinnati Bell Telephone

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Communications & Utilities

Communications & Utilities
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Worst tv/internet/wireless service I have ever encountered. Cable picture is awful. The recording service doesn't work. The internet modem is from a company in asia and has no manual. I called for service, hold for 40 minutes, was transferred 2X and then was informed that I would have to purchase "premium service" before I could speak with tech support.

AVOID Cincinnati Bell. I cancelled today .

1
★☆☆☆☆

Worst tv/internet/wireless service I have ever encountered. Cable picture is awful. The recording service doesn't work. The internet modem is from a company in asia and has no manual. I called for service, hold for 40 minutes, was transferred 2X and then was informed that I would have to purchase "premium service" before I could speak with tech support.

AVOID Cincinnati Bell. I cancelled today .

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I went there on two occasions to pay a bill because I had not received one for the month. The system that they currently use is a sign in sheet. It doesn't matter if you come to purchase a phone or only to pay a bill you have to sign up and wait for the next assistant. The first time I didn't even bother to sign in since there were eight customers ahead of me. The second time (because I didn't want my payment to be late, I signed in). There were three ahead of me so you'd think it wouldn't take long. Wrong. I waited 28 minutes to pay a bill. When I asked the associate why they didn't have one clerk just to take bills and she answered, "unfortunately we all have the same job title". I took this to mean they worked on comission and didn't want to lose an opportunity to make money. Okay, this is easily solved with a rotation system, one person paid by the hour, etc. Figure it out Manager. I will not use their store for bill-paying nor phone-buying in the future. Simple solutions are out there. Even for a heavy volume store.

0
★☆☆☆☆

I went there on two occasions to pay a bill because I had not received one for the month. The system that they currently use is a sign in sheet. It doesn't matter if you come to purchase a phone or only to pay a bill you have to sign up and wait for the next assistant. The first time I didn't even bother to sign in since there were eight customers ahead of me. The second time (because I didn't want my payment to be late, I signed in). There were three ahead of me so you'd think it wouldn't take long. Wrong. I waited 28 minutes to pay a bill. When I asked the associate why they didn't have one clerk just to take bills and she answered, "unfortunately we all have the same job title". I took this to mean they worked on comission and didn't want to lose an opportunity to make money. Okay, this is easily solved with a rotation system, one person paid by the hour, etc. Figure it out Manager. I will not use their store for bill-paying nor phone-buying in the future. Simple solutions are out there. Even for a heavy volume store.

Pros: convenient location

Cons: SLOW!!!!!

 

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