Pen Boutique LLC

★★★★☆
  • 5560 Sterrett Pl # 115 101

    Columbia, MD 21044

    Map & Directions
  • 410-740-1088

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This company was so helpful with my order!

Their policy for getting a pen engraved is a little bit complicated - they're supposed to send an e-mail so that you can confirm the payment and the engraving information.

I ordered a pen as a gift, and requested it be engraved. I never got an e-mail, and called with a week to until the recipient's birthday after I noticed no progress in the status of the order online.

While they probably should have called to verify once I had not responded to their e-mail, I was very pleased with their service.

I wanted to know if I still had time to get the pen engraved and shipped on time. The woman I talked with got in touch with the engraver, confirmed that he could complete it and get it mailed to me so I could have it on time for the recipient's birthday. I got a shipping confirmation e-mail within hours, and received the pen within 2 days. Fantastic service, and they went above and beyond to get me my pen on time!

5
★★★★★

This company was so helpful with my order!

Their policy for getting a pen engraved is a little bit complicated - they're supposed to send an e-mail so that you can confirm the payment and the engraving information.

I ordered a pen as a gift, and requested it be engraved. I never got an e-mail, and called with a week to until the recipient's birthday after I noticed no progress in the status of the order online.

While they probably should have called to verify once I had not responded to their e-mail, I was very pleased with their service.

I wanted to know if I still had time to get the pen engraved and shipped on time. The woman I talked with got in touch with the engraver, confirmed that he could complete it and get it mailed to me so I could have it on time for the recipient's birthday. I got a shipping confirmation e-mail within hours, and received the pen within 2 days. Fantastic service, and they went above and beyond to get me my pen on time!

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These jerks sell items they don't have, and, don't tell you they don't have them until you've wasted a bunch of time AND they have charged your credit card. NOT HAPPY.

1
★☆☆☆☆

These jerks sell items they don't have, and, don't tell you they don't have them until you've wasted a bunch of time AND they have charged your credit card. NOT HAPPY.

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Business Response:

We always tell our customer about the wait time ( especially filofax which was in heavy backorder). We apologize that you are upset about it but we are unable to special order unless it is paid for.
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Awful experience. I placed an order on Jan 16th. I got an email on Jan 17th asking for some further verification on the order. On the 18th I submitted the further information. I had no response or confirmation so about 4 days later I made an email query into the status of my order. No reply. I called the company a week later, TWICE, and was told I'd get a call back. Never heard from them again. The pen was a gift for someone and the special date passed. DO NOT order from these people. Very irresponsible, and disorganized when trying to deal with them, and no commuication. I purchased the pen from a local retailer for $40 more and apologized to my friend about the delayed gift.

1
★☆☆☆☆

Awful experience. I placed an order on Jan 16th. I got an email on Jan 17th asking for some further verification on the order. On the 18th I submitted the further information. I had no response or confirmation so about 4 days later I made an email query into the status of my order. No reply. I called the company a week later, TWICE, and was told I'd get a call back. Never heard from them again. The pen was a gift for someone and the special date passed. DO NOT order from these people. Very irresponsible, and disorganized when trying to deal with them, and no commuication. I purchased the pen from a local retailer for $40 more and apologized to my friend about the delayed gift.

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Business Response:

Customer was from Canada shipping to China with a high fraudulent score and billing address not matching to credit card. Customer was not ready to add the shipping address to the bank alternate address. We decided not to respond as this person was asking too many details ( like bank account to wire etc).
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Pen Boutique is conveniently located in a small area within the Columbia Mall. There is a plentiful selection of pens from most major brands. The staff is knowledgeable and helpful. Pen Boutique does not accept personal cheques, which I find annoying. Neither is there a discount on anything. Because of these latter problems, I normally opt out to shop elsewhere.

3
★★★☆☆

Pen Boutique is conveniently located in a small area within the Columbia Mall. There is a plentiful selection of pens from most major brands. The staff is knowledgeable and helpful. Pen Boutique does not accept personal cheques, which I find annoying. Neither is there a discount on anything. Because of these latter problems, I normally opt out to shop elsewhere.

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.

I recently visited the store after reading great reviews on the internet. I must say this place is beautiful and the best, the associates are equally wonderful. They helped me finding the perfect pen for my husband and it was one of the best gifts given.
I will whole heartedly recommend this place for any one who wants a anniversary gift, graduation gift or any gift which you think should be for an executive.

5
★★★★★

I recently visited the store after reading great reviews on the internet. I must say this place is beautiful and the best, the associates are equally wonderful. They helped me finding the perfect pen for my husband and it was one of the best gifts given.
I will whole heartedly recommend this place for any one who wants a anniversary gift, graduation gift or any gift which you think should be for an executive.

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.

What a place to get the perfect gifts! Young people with amazingly great experience and knowledge. Very nice customer service with a touch of a class. Really, a page taken from management books of customer service. Keep it up.

5
★★★★★

What a place to get the perfect gifts! Young people with amazingly great experience and knowledge. Very nice customer service with a touch of a class. Really, a page taken from management books of customer service. Keep it up.

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.

Pen boutique is really a find for pen collectors and a place to select the gift. The staff was very cordial and helpful in selecting the pen . they had a incredible knowledge about what they are selling . Really would like to come back again in the near future and would recommened friends to go and get pens from there..

5
★★★★★

Pen boutique is really a find for pen collectors and a place to select the gift. The staff was very cordial and helpful in selecting the pen . they had a incredible knowledge about what they are selling . Really would like to come back again in the near future and would recommened friends to go and get pens from there..

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1 out of 1 people found this review helpful.

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Pen Boutique is a unique executive pen shop and they have other accessories also. I bought a montblanc pen there for christmas and absolutely loved their service and the free gift wrapping. The gift was a big hit with the employees and I am think of getting a matching rollerball. The employees have time for explaining the products and what to choose if you tell the price range. A friendly place and has lots of selection with clean outlook. They are so famous in Montblanc that sometimes we call them the Montblanc shop.

5
★★★★★

Pen Boutique is a unique executive pen shop and they have other accessories also. I bought a montblanc pen there for christmas and absolutely loved their service and the free gift wrapping. The gift was a big hit with the employees and I am think of getting a matching rollerball. The employees have time for explaining the products and what to choose if you tell the price range. A friendly place and has lots of selection with clean outlook. They are so famous in Montblanc that sometimes we call them the Montblanc shop.

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Message from Pen Boutique LLC

Authorized dealers of fine writing instruments and executive gifts. Pen Boutique is the only authorized Montblanc dealer with shop-in-shop in the state of Maryland with ENGRAVING service. A trusted source with a 100% guarantee on the price.

More about Pen Boutique LLC

Authorized Dealers of Pens, Male jewelery and accessories from Montblanc, Cartier, visconti, waterman, Cross, dupont, michel perchin. Other executive gifts and desk accessories are also available.

 

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