Dublin Sewing Center

★★★☆☆

About Dublin Sewing Center

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37772 Brayton St Fremont, CA

2.5714 7
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We went to the Dublin Sewing Center in Joann's to purchase an embroidery machine plus software. After waiting for the person to get back from lunch, we had to wait again for her to finish helping another customer. She didn't event even acknowledge that we were there, and I know she had seen us waiting outside of the center for her to come back. We told her we were looking into a machine to do some embroidery for our softball team, and was told I was better off going to a professional embroiderer to have it done. Then when I went to the ladies room, she told my boyfriend that I would not be able to work or figure out the machine or the embroidery software. It would be too difficult for me. (Ok, she had no idea I work with engineering software for a living, but you shouldn't tell people they can't do anything). Then she tried showing us the machine, and she couldn't figure it out. Hmm, I think someone else has the problem of not being able to figure things out. SO we left the store and went to another local store to purchase both the model embroidery machine we were looking at, plus higher end software. So they lost out on both sales. I used to also work in retail sales, and I know to never treat a customer in that manner, and to know how to use the equipment. Oh yes, and to have a better attitude!!

1
★☆☆☆☆

We went to the Dublin Sewing Center in Joann's to purchase an embroidery machine plus software. After waiting for the person to get back from lunch, we had to wait again for her to finish helping another customer. She didn't event even acknowledge that we were there, and I know she had seen us waiting outside of the center for her to come back. We told her we were looking into a machine to do some embroidery for our softball team, and was told I was better off going to a professional embroiderer to have it done. Then when I went to the ladies room, she told my boyfriend that I would not be able to work or figure out the machine or the embroidery software. It would be too difficult for me. (Ok, she had no idea I work with engineering software for a living, but you shouldn't tell people they can't do anything). Then she tried showing us the machine, and she couldn't figure it out. Hmm, I think someone else has the problem of not being able to figure things out. SO we left the store and went to another local store to purchase both the model embroidery machine we were looking at, plus higher end software. So they lost out on both sales. I used to also work in retail sales, and I know to never treat a customer in that manner, and to know how to use the equipment. Oh yes, and to have a better attitude!!

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If and when the Dublin Sewing Center is open, and don't try calling the number it is out of service. Sad part is I have mentioned this to a few of their employees. After waiting 45 minutes to be waited on, 2 months ,and several trips down there to finally received the hoop I orderd. They had the nerve to accused me of not paying for it. The women had my receipts in her hand and a note from her saying that I payed. She argued with her boss on the phone while I waited, yelled at me for asking a question, tried to charged me $3.00 + tax extra ,and told me to watch my language.(when did good grief become a bad word?) I found this women very unprofessional and incompetent. Had I gone to Newark Vaccum and Sewing I would have avoided all of this.

1
★☆☆☆☆

If and when the Dublin Sewing Center is open, and don't try calling the number it is out of service. Sad part is I have mentioned this to a few of their employees. After waiting 45 minutes to be waited on, 2 months ,and several trips down there to finally received the hoop I orderd. They had the nerve to accused me of not paying for it. The women had my receipts in her hand and a note from her saying that I payed. She argued with her boss on the phone while I waited, yelled at me for asking a question, tried to charged me $3.00 + tax extra ,and told me to watch my language.(when did good grief become a bad word?) I found this women very unprofessional and incompetent. Had I gone to Newark Vaccum and Sewing I would have avoided all of this.

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1 out of 1 people found this review helpful.

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I have found it is hit or miss with the Dublin Sewing Center. My first trip there to take in a very old machine to have serviced, I was met with some pretty grouchy ladies. I was completely turned off and vowed not to buy a machine from them, however, when I came to pick up my inoperable old machine another lady, Nancy was there and she was so nice and patient with me, and let me try out the machines and explained things to the "newbie." I have since taken classes with Nancy and have enjoyed them very much but will only work with her.

3
★★★☆☆

I have found it is hit or miss with the Dublin Sewing Center. My first trip there to take in a very old machine to have serviced, I was met with some pretty grouchy ladies. I was completely turned off and vowed not to buy a machine from them, however, when I came to pick up my inoperable old machine another lady, Nancy was there and she was so nice and patient with me, and let me try out the machines and explained things to the "newbie." I have since taken classes with Nancy and have enjoyed them very much but will only work with her.

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I bought a sewing machine from them in late 2007. They let me test the machines at length. The salesperson patiently and very knowledgeably showed me all the features of the machines that we agreed fit my budget and my sewing plans, I came back several times before making a decision, and I was able to lower the price by having things "thrown in". I also took some of their free classes (product-centered). I am very pleased with their expertise, I felt that I got a good deal, and would recommend them to others looking for a good sewing machine store. They also have a lot of other accessories (lots of thread in particular) that are hard to resist. Finally, I like to support a local, not "big box" store.

4
★★★★☆

I bought a sewing machine from them in late 2007. They let me test the machines at length. The salesperson patiently and very knowledgeably showed me all the features of the machines that we agreed fit my budget and my sewing plans, I came back several times before making a decision, and I was able to lower the price by having things "thrown in". I also took some of their free classes (product-centered). I am very pleased with their expertise, I felt that I got a good deal, and would recommend them to others looking for a good sewing machine store. They also have a lot of other accessories (lots of thread in particular) that are hard to resist. Finally, I like to support a local, not "big box" store.

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1 out of 1 people found this review helpful.

.

After being told on the phone, that they had what we wanted, we drove 150 miles, that day,, no, they did not have the model we wanted, been sold out for several days. They got us to select a different model, that they had on the floor and in stock, they processed my credit card, oops, then it turns out, they made a mistake, they do not have that model either. They would not sell us the floor model of the one we drove down to buy, but would sell us the floor model of the one that they got us to buy instead, HOWEVER there were no box, no manual, no papers, no way to even know if everything was there.

1
★☆☆☆☆

After being told on the phone, that they had what we wanted, we drove 150 miles, that day,, no, they did not have the model we wanted, been sold out for several days. They got us to select a different model, that they had on the floor and in stock, they processed my credit card, oops, then it turns out, they made a mistake, they do not have that model either. They would not sell us the floor model of the one we drove down to buy, but would sell us the floor model of the one that they got us to buy instead, HOWEVER there were no box, no manual, no papers, no way to even know if everything was there.

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1 out of 1 people found this review helpful.

.

I bought 2 machines there recently, and he gave me fantastic prices, as well as encouraging me to sign up for free lessons on the machines. He's extremely knowledgeable, as are his support staff. Great selection, clean, bright. A very approachable owner after the sale -- definitely not just sell it and forget you.

PROS: Supportive, intelligent owner, best prices
CONS: none so far.

5
★★★★★

I bought 2 machines there recently, and he gave me fantastic prices, as well as encouraging me to sign up for free lessons on the machines. He's extremely knowledgeable, as are his support staff. Great selection, clean, bright. A very approachable owner after the sale -- definitely not just sell it and forget you.

PROS: Supportive, intelligent owner, best prices
CONS: none so far.

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they are wholesale dealers of sewing machines I got me sewing machine from there at a very low price they caryy onle sewing machines so you will find a various model of sewing machine there .the workers here are very helping and cooperating they also carry local brands and top of that they will give warrantee also.I am very satisfied with my sewing machine purchased from them.

3
★★★☆☆

they are wholesale dealers of sewing machines I got me sewing machine from there at a very low price they caryy onle sewing machines so you will find a various model of sewing machine there .the workers here are very helping and cooperating they also carry local brands and top of that they will give warrantee also.I am very satisfied with my sewing machine purchased from them.

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