Insider Pages Reviews for Austin Vet Care

5 Stars: Great place (by Maggie W.)

Maggie W. — Thu, 05 Nov 2009 22:40:00 GMT

I brought my dog in here last week for a senior wellness visit. I was extremely pleased at how they took care of my baby and me. Everybody was helpful and kind. I'm glad to know that I have a 24 hour clinic that I can count on anytime I need medical care for my baby.

1 Stars: Wild goose chase (by Mel G.)

Mel G. — Sat, 29 Aug 2009 05:20:00 GMT

I took my cat to Austin Vet Care on Metric when she started having breathing problems. They sent me on a wild goose chase to various doctors that eventually landed me down at A&M for thousands of dollars in testing when I could have gotten the same service from a local specialist at a fraction of the cost and time. They weren't associated with the local specialist. One of them is a professor at A&M, though.

2 Stars: Austin Vet Care is good but greedy (by eb e.)

eb e. — Tue, 21 Jul 2009 16:53:00 GMT

I have to agree with all these comments. Austin Vet Care are professional UPSELLERS! The best part of that hospital is Nancy Callaway. She is the best doctor I have encountered. I just hate how greedy the hospital can be. Beware if going there. They will try to sell you the anything and everything they've got. Decline. Keep it simple. Treat only what you know needs treating. Save the huge vet bills for an emergency.

1 Stars: horrible business! (by catherine v.)

catherine v. — Mon, 09 Mar 2009 14:58:00 GMT

That's EXACTLY what you should expect when you enter this place. They only see your animals as profit, and they will do everything in their power to make their clients vulnerable and persuade them to take tests that AREN'T EVEN NEEDED!

Not only did they MISDIAGNOSE my dog's symptoms, but they kept pushing me to sign up for their STUPID CREDIT CARDS so they can have a reason to JACK YOUR MONEY.

Hardly compassionate.

5 Stars: they really do care (by madica m.)

madica m. — Thu, 08 Jan 2009 20:01:00 GMT

I think this place is great!!!! I have to admit though, my story is a bit embarrassing due to the fact that I took on a puppy and dont really have the financial means to take care of him when he gets sick. I should have thought of this before I took him on.

My puppy of only 3 months became very sick with vomiting and diarrhea, I called this hospital and it was recommended that I bring him in for an exam with the vet. I told the lady on the phone that I was a little worried about the amount of money this could cost She said that the doctor would give my pup an exam and then I would be given an estimate before anything was done. I was fine with this and asked for directions and came in that night. When I got there I was checked into an exam room where a tech came in asked me many questions, I was a bit annoyed because I knew I was going to answer all the same questions when the doctor came in, but I understood. The tech also gave me material to read on parvo, which was what they thought my puppy had. After about 20 minutes the doctor came in and examined my puppy and told me that she thought he might have parvo. She explained in more detail what my puppy was facing with this illness and what I would be facing cost wise. Shortly after her stepping out of the exam room a tech came in with an estimate for a parvo test I said yes and with-in 10 minutes I was told that it was positive. My heart sank, because I knew I was not going to have the money to treat him. I was given an estimate for about 3 or 4 days of care and it was about $1500 -2000, I asked the tech if there was anything else I could do, because I did not have money for this. They tried the best they could to work with me, but I just did not have the money to treat my puppy. The tech did explain several different options to me and one of them was home treatment, which I still did not have the money for. So I told them that I was going to have to take him home and call some family to help me if possible. So to help me and my puppy out they gave him fluid under his skin which would only help for a little while if at all and gave him a couple of other injections and did not even charge me for them WOW! I was so grateful, because they did not have to help me at all especially since I was a little rude to the tech at the beginning of our visit and they didnt even hold it against me.
I later came back with very little money, which did not cover the entire cost of the take home treatment. I asked them if they could give me just half of what they wanted to send me with, but my money still did not cover it, but the tech came into the exam room and told me that they were going to send me with everything I needed and to not worry about the rest and said the $100 I had was fine. I started to cry I was so grateful to them for helping me and my puppy when they didnt have too. It has been three weeks now and he is doing great, it was very scary for several days, I was not sure that he was going to make it. I came back in for a check-up and got him started on his vaccinations which were only $10; if I had only done this in the first place he may not have gotten sick to begin with. You live and learnhopefully

As I got on this site to write a review, I have to admit I did read the other reviews, some are good and some are not so good, but the way I see it is THERE IS ALWAYS TWO SIDES TO VERY STORY and if they helped me and my puppy the way they did, I find it hard to believe that, the not so good reviews are really even a 50% true, but again THERE IS ALWAYS TWO SIDES TO EVERY STORY. All I know is that I will forever be grateful, they will be my vet, and I will tell as many people as I can of their great efforts!

1 Stars: Amateur vets (by chris r.)

chris r. — Tue, 16 Dec 2008 11:13:00 GMT

Long story short: I paid $254 for a vet to tell me that a cat peed itself.
I volunteer to TNR (Trap and release) feral cats. After trapping, I take cats the to Austin Humane Society (AHS), they spay/neuter, vet, test & 'tag' the cat, then I release it back to the colony after it has recovered.
I picked up 15 cats last week (5x more than usual due to the urgency of the conditions of the cats combined with freezing weather).
One of the cats, which was being held for care/recovery by another volunteer was not doing well, so was taken to this vet (which is procedure per the program). The caretaker thought the cat was injured due to being spayed.
The vet's initial exam 'confirmed' what the caretaker thought, that the surgery at AHS, punctured an internal organ. Due to this, they called me to authorize payment SPECIFICALLY for the repair surgery 'required'. I talked to the Dr. and told her, "I am 40 miles away, but thought that the cat just peed itself under stress." The Dr. countered that no, corrective surgery is required asap.
Fortunately, before surgery they realized the cat only peed itself, but stuck me with the cost of the errant surgery prep of the cat.
My point, is that the initial exam, $46 on the bill is legitimate, the rest of the bill, surgery prep was not required. I understand mistakes will happen, but OWE up to them, especially if you are a professional, they charged me for their mistake and refuse to return my phone calls. DONOT trust your pets health to these crooks.

5 Stars: Very compassionate and understanding! (by Ruthann T.)

Ruthann T. — Sun, 17 Feb 2008 12:09:00 GMT

On a Sunday morning, our regular vet was closed, we realized we couldn't see our 17 year old kitty suffer any more. We took him to Austin Vet Care and they were so understanding and could not have been more compassionate. We wanted to bury him at home and they gave us a box and towel. A difficult process was made much easier. Thank you.

5 Stars: Is not SERVICE, is CARE!!!! (by SM m.)

SM m. — Sat, 29 Sep 2007 11:02:00 GMT

Honestly, since the nice and peaceful smell I perceived when we got there was already good but the receptionists and Dr were then great persons that really cared for the pain that me and my little kitten were going through.

I don't think I can ever find a place that is really interest of making us feel so good when having health problems with a beloved one. I think is a neat place with good prices and the 24 hrs open is just what makes me feel secure and backed up. I totally recommend this practice and its services.

5 Stars: I won't go anywhere else from now on! (by T. P.)

T. P. — Fri, 10 Aug 2007 10:40:00 GMT

When my dogs collapsed at home, this is the place I took him to. Everyone was very attentive and passionate. I was able to ask a lot of questions and get answers that satisfied me. Some may think this place is expensive, but the care that my animal, I had no problem with price. Besides, money is replaceable, best friends aren't.

As for my dog, he's 100% better. They are pretty positive he had an allergic reaction to something. But, since I don't know what he got into, it could be anything. But, the fact is he's a lot better and I have this place to thank.

1 Stars: Way over priced!! (by b. e. c.)

b. e. c. — Sat, 23 Sep 2006 17:35:00 GMT

$5 for one pair of disposal gloves, almost $50 for 30 ml of antibiotic, a pain patch the drove the cat crazy for $43.79, 2 injections (didn't say what for) $74, lance and drain 1 abscess $100, what a deal!! Took the cat the her regular Vet after this emergency and they told me how Animal Emergency Hospital was known for their ridiculously expensive charges. I can attest to this personally, NEVER AGAIN!

PROS: can't think of any
CONS: basic gouge'em prices

5 Stars: great emergency care (by luca p.)

luca p. — Mon, 18 Sep 2006 16:46:00 GMT

The vets here (I can't remember which one I had, she was a female with long-ish brown hair) saved my cat's life. She stayed over the weekend and they let me come visit her and give her special food. I would go there again.

PROS: nice, caring, knowledgable
CONS: none