Block Top Inc

★★★★★
  • 1560 S Harris Ct

    Anaheim, CA 92806

    Map & Directions
  • 714-978-5080

About Block Top Inc

Details

Home & Garden

Home & Garden
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5 6
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STAY AS FAR AWAY AS POSSIBLE!!\r
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This has got to be the absolute worst service provider I have ever dealt with in the course of renovations -- and I have renovated a number of houses and apartments. It's almost as if they sit around

3
★★★★★

STAY AS FAR AWAY AS POSSIBLE!!\r
\r
This has got to be the absolute worst service provider I have ever dealt with in the course of renovations -- and I have renovated a number of houses and apartments. It's almost as if they sit around

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Shame on Block Tops, Inc. Block Tops takes advantage of their employees and exploits them. A Union is currently attempting to form to prohibit this company from abusing their employees. Since then they unlawfully laid off employees and

3
★★★★★

Shame on Block Tops, Inc. Block Tops takes advantage of their employees and exploits them. A Union is currently attempting to form to prohibit this company from abusing their employees. Since then they unlawfully laid off employees and

.

Being single I was a little unsure of using Home Depot because of having to get my own plumber, them getting Block Tops etc. Block Tops called immediately but the girl that left her number and extension would not return my calls. Once I

3
★★★★★

Being single I was a little unsure of using Home Depot because of having to get my own plumber, them getting Block Tops etc. Block Tops called immediately but the girl that left her number and extension would not return my calls. Once I

.

These folks did a really great job on my new granite counter tops. They were the sub for Home Depot. The man who came to measure and create the templates was really helpful advising on ways to do the backsplash and garden window, too.

3
★★★★★

These folks did a really great job on my new granite counter tops. They were the sub for Home Depot. The man who came to measure and create the templates was really helpful advising on ways to do the backsplash and garden window, too.

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We recently had granite counter tops installed by Block Tops. We had ordered through Home Depot and Block Top is subcontracted by them.

The day that they installed our counters, I had the brand new faucet right there but for some reason they didn't see if it would fit in the holes they made. So I hired a plumber to come out to hook up the dishwasher and connect the pipes and sure enough they didn't drill the holes right for the new faucet to fit. So I called Block tops and had my plumber tell them what the problem was and they basically told me that my plumber was an idiot and had no clue what he was doing. I had to pay the plumber $75 for coming out.

After a few calls between Block Top and myself, they convinced me that I should get another plumber because "in all of their years of installing counters, a faucet has NEVER not fit." So I hired another plumber and guess what? The faucet wouldn't fit and the 2nd plumber agreed that they didn't drill the holes long enough. So I called Block Tops again and they took down the model number of the faucet and conceded that they needed to fix the holes!!!

So they came back and redrilled the holes and fixed the problem.

Home Depot called a few weeks after the counters were installed for a routine follow up and I told them what had happened. They contacted BlockTops and they denied having to redrill the holes and said when they got to my house, nothing had to be fixed!! (I was here when they had to drill the holes deeper and it took about 15 minutes) They also refused to pay the $75 for the first plumber to come out.

Overall I am pleased with the counters, they look great. What I am not pleased about is the horrible customer service that I received and BlockTops inability to take responsibilty for their ERROR!

1
★★☆☆☆

We recently had granite counter tops installed by Block Tops. We had ordered through Home Depot and Block Top is subcontracted by them.

The day that they installed our counters, I had the brand new faucet right there but for some reason they didn't see if it would fit in the holes they made. So I hired a plumber to come out to hook up the dishwasher and connect the pipes and sure enough they didn't drill the holes right for the new faucet to fit. So I called Block tops and had my plumber tell them what the problem was and they basically told me that my plumber was an idiot and had no clue what he was doing. I had to pay the plumber $75 for coming out.

After a few calls between Block Top and myself, they convinced me that I should get another plumber because "in all of their years of installing counters, a faucet has NEVER not fit." So I hired another plumber and guess what? The faucet wouldn't fit and the 2nd plumber agreed that they didn't drill the holes long enough. So I called Block Tops again and they took down the model number of the faucet and conceded that they needed to fix the holes!!!

So they came back and redrilled the holes and fixed the problem.

Home Depot called a few weeks after the counters were installed for a routine follow up and I told them what had happened. They contacted BlockTops and they denied having to redrill the holes and said when they got to my house, nothing had to be fixed!! (I was here when they had to drill the holes deeper and it took about 15 minutes) They also refused to pay the $75 for the first plumber to come out.

Overall I am pleased with the counters, they look great. What I am not pleased about is the horrible customer service that I received and BlockTops inability to take responsibilty for their ERROR!

Pros: Great product

Cons: Bad customer service

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Block Top is where we go when we need quartz countertops and butcher blocks. They only deal with high grade, high quality stones and woods. It's not the perfect fit for every flip we do, but on occasion, we do get to work with them. Their customer service skills are incredible; they really do go out of their way to make sure you get exactly what you need.

5
★★★★★

Block Top is where we go when we need quartz countertops and butcher blocks. They only deal with high grade, high quality stones and woods. It's not the perfect fit for every flip we do, but on occasion, we do get to work with them. Their customer service skills are incredible; they really do go out of their way to make sure you get exactly what you need.

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