John Muir Urgent Care, Brentwood

★★★★☆
  • 2400 Balfour Rd 120

    Brentwood, CA 94513

    Map & Directions
  • 925-308-8111

About John Muir Urgent Care, Brentwood

Hours
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED

Health & Medical

Health & Medical
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3.75 4
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This review actually has nothing to do with a doctor in this office but more about how they (the staff ie Tanya and another girl I forgot her name) handle medical needs and new patients. This is not for urgent care, it's for the family

3
★★★★★

This review actually has nothing to do with a doctor in this office but more about how they (the staff ie Tanya and another girl I forgot her name) handle medical needs and new patients. This is not for urgent care, it's for the family

.

I have no problem with the doctor, he was very good and kind. My problem was with the nurse and the "system". I made the appointment and told the person on the phone that I was having trouble breathing and that I had cut myself with a knife while preparing breakfast that morning. She asked me questions about my illness and about the cut then made me an appointment for that morning. Once in the examination room the nurse informed me that I could see the doctor for my breathing problem or my bleeding hand problem but not for both. I told her that I had explained both issues while making the appointment and was not told I would have to choose which would be treated once I reached the "URGENT CARE". I saw other nurses while I was there and they were good but the first nurse set the tone of my visit. I understand that she was probably repeating what she had been taught but seriously choose breathing or bleeding? Thank goodness the doctor was kind enough to take care of my breathing issue and give me stitches.

5
★★★★★

I have no problem with the doctor, he was very good and kind. My problem was with the nurse and the "system". I made the appointment and told the person on the phone that I was having trouble breathing and that I had cut myself with a knife while preparing breakfast that morning. She asked me questions about my illness and about the cut then made me an appointment for that morning. Once in the examination room the nurse informed me that I could see the doctor for my breathing problem or my bleeding hand problem but not for both. I told her that I had explained both issues while making the appointment and was not told I would have to choose which would be treated once I reached the "URGENT CARE". I saw other nurses while I was there and they were good but the first nurse set the tone of my visit. I understand that she was probably repeating what she had been taught but seriously choose breathing or bleeding? Thank goodness the doctor was kind enough to take care of my breathing issue and give me stitches.

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Here is my experience with the John Muir Urgent Care Center in Brentwood California in April of 2010.
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There are 3 stainless steel screws in my 13
year old daughter's ankle now. The problem is that 7 days previous to this, she was seen at the John Muir Urgent Care Center in Brentwood, CA and sent home with a temporary splint and told to come back to the Urgent Care Center for a re-check in 7-10 days. The Urgent Care "Doctor" had x-rayed her ankle and said that there was "No Fracture and to come back for a recheck in 7-10 days".

After 7 days of my daughter's suffering in extreme pain and swelling / bruising that was getting worse, we decided to follow up with an orthopedist who specializes in pediatric sport injuries. We walked into his office in San Ramon with the x-rays that the Urgent Care "Doctor" had taken. The Orthopedist within minutes of seeing the x-rays, immediately called and scheduled emergency surgery for her. Within hours they had placed the 3 stainless steel screws in her ankle due to a Salter Harris type 4 ankle fracture (both bones), tibia and fibula broken in multiple places and growth plate involvement.

If we had not been anal proactive parents making the appointment ourselves to see the orthopedist, my daughter's ankle might have not been able to be repaired correctly.( After 7 days the broken bones begin to tack back together, of course in the wrong places.)

After several months she is now healing ( no thanks to the Urgent Care Center )

If I seem to be mad , then you are reading this page correctly. I contacted the John Muir Quality Assurance Dept. and filed a formal complaint against the center and the "Doctor" .(who still works there)

After several weeks they informed me that the review was performed and that they could not tell me the results (due to a wonderful California law which protects the Doctors ).

Then the final blow was that the co-pay bill (which I disputed since the visit to the Urgent Care Center was a obvious waste of time and was told to pay it or collections will be calling) arrived for the John Muir Urgent Center for $530 dollars, just to top off a bad experience. I will be driving to Sutter the next time that I need a
hospital.

This is my opinion based on a horrible experience at the Brentwood John Muir Urgent Care Center located at
2400 Balfour Road, Suite #120
Brentwood, CA 94513
(925) 308-8111

0
★☆☆☆☆

Here is my experience with the John Muir Urgent Care Center in Brentwood California in April of 2010.
--------------------------------------------------------------------------
There are 3 stainless steel screws in my 13
year old daughter's ankle now. The problem is that 7 days previous to this, she was seen at the John Muir Urgent Care Center in Brentwood, CA and sent home with a temporary splint and told to come back to the Urgent Care Center for a re-check in 7-10 days. The Urgent Care "Doctor" had x-rayed her ankle and said that there was "No Fracture and to come back for a recheck in 7-10 days".

After 7 days of my daughter's suffering in extreme pain and swelling / bruising that was getting worse, we decided to follow up with an orthopedist who specializes in pediatric sport injuries. We walked into his office in San Ramon with the x-rays that the Urgent Care "Doctor" had taken. The Orthopedist within minutes of seeing the x-rays, immediately called and scheduled emergency surgery for her. Within hours they had placed the 3 stainless steel screws in her ankle due to a Salter Harris type 4 ankle fracture (both bones), tibia and fibula broken in multiple places and growth plate involvement.

If we had not been anal proactive parents making the appointment ourselves to see the orthopedist, my daughter's ankle might have not been able to be repaired correctly.( After 7 days the broken bones begin to tack back together, of course in the wrong places.)

After several months she is now healing ( no thanks to the Urgent Care Center )

If I seem to be mad , then you are reading this page correctly. I contacted the John Muir Quality Assurance Dept. and filed a formal complaint against the center and the "Doctor" .(who still works there)

After several weeks they informed me that the review was performed and that they could not tell me the results (due to a wonderful California law which protects the Doctors ).

Then the final blow was that the co-pay bill (which I disputed since the visit to the Urgent Care Center was a obvious waste of time and was told to pay it or collections will be calling) arrived for the John Muir Urgent Center for $530 dollars, just to top off a bad experience. I will be driving to Sutter the next time that I need a
hospital.

This is my opinion based on a horrible experience at the Brentwood John Muir Urgent Care Center located at
2400 Balfour Road, Suite #120
Brentwood, CA 94513
(925) 308-8111

.

We recently had to visit John Muir Urgen Care for stitches for our son. The first trip there was very fast and the doctor was good, the nurse even better. When we had to return to have the stitches removed (which took all of 3 minutes), we had to wait an hour and 40 minutes in the waiting room before getting in there. It was odd, because there weren't even people ahead of us.

3
★★★☆☆

We recently had to visit John Muir Urgen Care for stitches for our son. The first trip there was very fast and the doctor was good, the nurse even better. When we had to return to have the stitches removed (which took all of 3 minutes), we had to wait an hour and 40 minutes in the waiting room before getting in there. It was odd, because there weren't even people ahead of us.

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