Suburbservice.net

★★★★★
  • 15017 Bothell Way NE

    Lake Forest Park, WA 98155

    Map & Directions
  • 206-364-8089

Automotive

Automotive
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DO NOT TAKE YOUR CAR HERE!!!!

This is by far the most unpleasant and unprofessional consumer experience I have ever had.
I took my car in to have an oil change as I was leaving to drive home 1000 miles the next day. When I got home I noticed an oil leak. I took it to a local mechanic who verified that the leak was coming from the oil pan drain plug and attempted to tighten it to see if that would stop the leak. No go. I took it to my local Subaru dealership two days ago to have the oil changed again (2200 miles early) because it was leaking so bad. They informed me that the oil pan would have to be replaced because the drain plug had been cross threaded. I had sent an email concerning the leak and my disappointment at the service and photos of the leak to Suburb Service owner on 8/31/13. I did not receive a response until today...after I called and wanted to speak with her. She sent me an email back explaining that her business was not responsible to the damage to my car and proceeded to list the reasons why. The main reason being that because I had had oil changes done at non Subaru service stations and they had damaged the threads on my oil pan drain. I emailed back disagreeing and told her that my dealership stated that the damage was due to the cross threaded drain plug and that was due to her technician's mistake. I informed her again that I was disappointed with the service and would be sure to let others know.
Here is her response:
I am not your problem and I am not refunding you any money and if you feel the need to bad mouth me than help yourself. Also please do not call my office and ask about genuine Subaru parts. I use the same oil filters that most Subaru dealers do and I only use factory drain plug gaskets and if I have to replace a drain plug that is damaged than I only use a Genuine Factory Subaru Drain Plug or I recommend that you replace the oil pan because the threads are bad.

(I had called to verify that they used genuine Subaru parts and was not rude or harassing in any way)

Never once was there any attempt to make things right. None. I never asked for my money back. I never asked for anything. Instead of trying to make things right all I received from this woman was defensive denials, rudeness and extremely poor customer service. I would advise you to not take your car to Suburb Service. But if you do don't expect any sort of customer service if things go wrong!!

1
★☆☆☆☆

DO NOT TAKE YOUR CAR HERE!!!!

This is by far the most unpleasant and unprofessional consumer experience I have ever had.
I took my car in to have an oil change as I was leaving to drive home 1000 miles the next day. When I got home I noticed an oil leak. I took it to a local mechanic who verified that the leak was coming from the oil pan drain plug and attempted to tighten it to see if that would stop the leak. No go. I took it to my local Subaru dealership two days ago to have the oil changed again (2200 miles early) because it was leaking so bad. They informed me that the oil pan would have to be replaced because the drain plug had been cross threaded. I had sent an email concerning the leak and my disappointment at the service and photos of the leak to Suburb Service owner on 8/31/13. I did not receive a response until today...after I called and wanted to speak with her. She sent me an email back explaining that her business was not responsible to the damage to my car and proceeded to list the reasons why. The main reason being that because I had had oil changes done at non Subaru service stations and they had damaged the threads on my oil pan drain. I emailed back disagreeing and told her that my dealership stated that the damage was due to the cross threaded drain plug and that was due to her technician's mistake. I informed her again that I was disappointed with the service and would be sure to let others know.
Here is her response:
I am not your problem and I am not refunding you any money and if you feel the need to bad mouth me than help yourself. Also please do not call my office and ask about genuine Subaru parts. I use the same oil filters that most Subaru dealers do and I only use factory drain plug gaskets and if I have to replace a drain plug that is damaged than I only use a Genuine Factory Subaru Drain Plug or I recommend that you replace the oil pan because the threads are bad.

(I had called to verify that they used genuine Subaru parts and was not rude or harassing in any way)

Never once was there any attempt to make things right. None. I never asked for my money back. I never asked for anything. Instead of trying to make things right all I received from this woman was defensive denials, rudeness and extremely poor customer service. I would advise you to not take your car to Suburb Service. But if you do don't expect any sort of customer service if things go wrong!!

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I've taken my '98 Outback here several times. The first time was simply because it was a convenient location. I've been back several
times and I love the place the service is great, the people are SUPER. Sounds strange, but I'm actually glad when my car needs service 'cuz I know that they'll treat both me and my car well.
SUBARU is all they do..!
Larry T.

5
★★★★★

I've taken my '98 Outback here several times. The first time was simply because it was a convenient location. I've been back several
times and I love the place the service is great, the people are SUPER. Sounds strange, but I'm actually glad when my car needs service 'cuz I know that they'll treat both me and my car well.
SUBARU is all they do..!
Larry T.

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I definitely recommend Suburb Service. They're friendly and efficient and they give you a loaner car. I saved hundreds of dollars over the dealer and feel very confident about the work that was done.

5
★★★★★

I definitely recommend Suburb Service. They're friendly and efficient and they give you a loaner car. I saved hundreds of dollars over the dealer and feel very confident about the work that was done.

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I can't tell you how awesome Suburb Service is! They care about their customers and actually help you with your problems. It isn't about making money to them, it is about customer service. They are the best!

5
★★★★★

I can't tell you how awesome Suburb Service is! They care about their customers and actually help you with your problems. It isn't about making money to them, it is about customer service. They are the best!

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We've been satisfied customers of Suburb Service for 10 years. The trust, service, and practical advise can't be beat, and the loaner cars are a big help. We'll keep going back.

5
★★★★★

We've been satisfied customers of Suburb Service for 10 years. The trust, service, and practical advise can't be beat, and the loaner cars are a big help. We'll keep going back.

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I have been a customer of Suburb Service for 10+ years. Candy and her team of technicians and office staff have consistently provided top quality advice and cost effective solutions throughout the service life of my 1998 Legacy Outback. There are many places to chose from, but I drive several miles out of my way to get the quality care I receive from Suburb service. As long as I own a Subaru, I will keep coming back.

5
★★★★★

I have been a customer of Suburb Service for 10+ years. Candy and her team of technicians and office staff have consistently provided top quality advice and cost effective solutions throughout the service life of my 1998 Legacy Outback. There are many places to chose from, but I drive several miles out of my way to get the quality care I receive from Suburb service. As long as I own a Subaru, I will keep coming back.

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Since finding these folks I have never been to a dealer for any kind of work. Save money on warranty work!!! They are pleasant and informative. Great service and prices. I highly recommend them for your Subaru maintenance. Thanks!

5
★★★★★

Since finding these folks I have never been to a dealer for any kind of work. Save money on warranty work!!! They are pleasant and informative. Great service and prices. I highly recommend them for your Subaru maintenance. Thanks!

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If you want great customer service with a smile this is the place to go! They always know my name when I walk in the door, LOVE IT! I like being able to support local business especially when you get services at a great price. These guys and gals know Subarus!

5
★★★★★

If you want great customer service with a smile this is the place to go! They always know my name when I walk in the door, LOVE IT! I like being able to support local business especially when you get services at a great price. These guys and gals know Subarus!

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I used to take my car to the dealer until I needed a major repair. The dealer suggested I go to a Subaru specialist instead. So I did and have never looked back. Suburb Service replaced my transmission for less than half of what the dealer quoted. If you want great service at reasonable prices from people who know everything about a Subaru, then Suburb Service is the place to go!

5
★★★★★

I used to take my car to the dealer until I needed a major repair. The dealer suggested I go to a Subaru specialist instead. So I did and have never looked back. Suburb Service replaced my transmission for less than half of what the dealer quoted. If you want great service at reasonable prices from people who know everything about a Subaru, then Suburb Service is the place to go!

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Message from Suburbservice.net

Independent Subaru Repair for over 20 years. Woman owned and women run, ASE certified Techs, customer service is first and foremost. Free oil changes first time customers. BBB since 1997.

More about Suburbservice.net

Subaru Oil changes with Subaru parts, Head Gasket Repair, Clutches Brakes, Exhaust, Oil Leaks, Coolant Leaks Transmission Repair, Water Pumps,

 

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