CarMax Dealership

★★★☆☆
CarMax is the nation's largest used car retailer with low, no-haggle prices and guaranteed quality cars. To find your next car, start here.
  • 4100 Inland Empire Blvd

    Ontario, CA 91764

    Cross street: Exit N. Milliken Avenue off the 10. Left on Inland Empire Blvd.

    Map & Directions
  • 909-466-0565

About CarMax Dealership

Hours
Sun 11am-7pm, Mon-Fri 10am-9pm, Sat 9am-9pm

Automotive

Automotive
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3.0 4
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I was impressed with my sales representative who worked very hard to help me find two cars for purchase and I also sold another car. The problem came when I did not receive my refund. I have made several calls to the Ontario store and I have only receive promises of phone calls. To date I have not receive my check only excuses. I understand mistakes happen just take ownership and get it resolved.

2
★★☆☆☆

I was impressed with my sales representative who worked very hard to help me find two cars for purchase and I also sold another car. The problem came when I did not receive my refund. I have made several calls to the Ontario store and I have only receive promises of phone calls. To date I have not receive my check only excuses. I understand mistakes happen just take ownership and get it resolved.

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If you're thinking about buying from CarMax, particularly the one in Ontario, the first thing I advise is not to believe the hype and advertising. The short story is I purchased a car from them 8/09. 8 days later it overheated and I had to pay $200+ for repair. A month later the rear brakes were replaced, another $200+. Then a month later the front brake pads were replaced because of inferior after-market pads CarMax apparently installed. All told I'm out $600 but that's not the worst. I wrote to the service manager and then the General Manager to see if I could recoup any money for those repairs. I have not received a reply or even so much as a phone call. If you do your research you will find similiar complaints. Buyer beware!!

1
★☆☆☆☆

If you're thinking about buying from CarMax, particularly the one in Ontario, the first thing I advise is not to believe the hype and advertising. The short story is I purchased a car from them 8/09. 8 days later it overheated and I had to pay $200+ for repair. A month later the rear brakes were replaced, another $200+. Then a month later the front brake pads were replaced because of inferior after-market pads CarMax apparently installed. All told I'm out $600 but that's not the worst. I wrote to the service manager and then the General Manager to see if I could recoup any money for those repairs. I have not received a reply or even so much as a phone call. If you do your research you will find similiar complaints. Buyer beware!!

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Went to Car Max this past weekend. The experience was very good. The store was clean. The staff was friendly. The best part, was we didn't have a sales person clinging to us. Paula did a really good job of helping us. Spent the time to answer our questions and help us make our decision. I would have liked to have gotten more for my trade in. And I'm waiting on a service rec. to go through. If the service dept. works like the sales department, I'll gladly change this to a 5-star rating.

4
★★★★☆

Went to Car Max this past weekend. The experience was very good. The store was clean. The staff was friendly. The best part, was we didn't have a sales person clinging to us. Paula did a really good job of helping us. Spent the time to answer our questions and help us make our decision. I would have liked to have gotten more for my trade in. And I'm waiting on a service rec. to go through. If the service dept. works like the sales department, I'll gladly change this to a 5-star rating.

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I've sold two cars at CarMax and have received fair and good prices right on to what I found on Edmunds or Kelly Blue Book values. No hassle, check is issued quickly, and the process is fast depending on how many cars they have to check. Total fan of CarMax.

5
★★★★★

I've sold two cars at CarMax and have received fair and good prices right on to what I found on Edmunds or Kelly Blue Book values. No hassle, check is issued quickly, and the process is fast depending on how many cars they have to check. Total fan of CarMax.

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