Audio Express

★★★★☆
Lowest Installed Price Guaranteed
  • 1235 S Gilbert Rd # 10

    Mesa, AZ 85204

    Map & Directions
  • 480-545-5202

About Audio Express

Hours
9am - 7pm Monday thru Saturday 12am - 5pm Sunday

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Very professional, very nice. Thank you guys.

3
★★★★★

Very professional, very nice. Thank you guys.

.

I had them install a stereo, amp, speakers, and alarm system and am very happy with the job they did. My only complaint would be they took way longer then they said they would and you can only walk around in Target for so long before

3
★★★★★

I had them install a stereo, amp, speakers, and alarm system and am very happy with the job they did. My only complaint would be they took way longer then they said they would and you can only walk around in Target for so long before

.

just to let everyone know that the Audio express in mesa is the greatest!!! Did a great job installing an alarm in my 1993 pickup truck! its great!! while learning to use the dang thing i had to return to store a few times because i didn't

3
★★★★★

just to let everyone know that the Audio express in mesa is the greatest!!! Did a great job installing an alarm in my 1993 pickup truck! its great!! while learning to use the dang thing i had to return to store a few times because i didn't

.

This place was awesome. The guys were so cool and just normal and easy to talk to!We will be back!

3
★★★★★

This place was awesome. The guys were so cool and just normal and easy to talk to!We will be back!

.

Great service & good deal!

3
★★★★★

Great service & good deal!

.

Stereo sounds good, install looks good. Long wait, but short notice. Thanks!

3
★★★★★

Stereo sounds good, install looks good. Long wait, but short notice. Thanks!

.

Salesmen were very helpful. They took care of all my needs and concerns.

3
★★★★★

Salesmen were very helpful. They took care of all my needs and concerns.

.

We walked by the shop in the back where it looked like an "installer" was taking a cig break to ask a quick question about window tinting. Worker was nonchalantly rude and replied, "I don't know, maybe you might wanna like go through THE

3
★★★★★

We walked by the shop in the back where it looked like an "installer" was taking a cig break to ask a quick question about window tinting. Worker was nonchalantly rude and replied, "I don't know, maybe you might wanna like go through THE

.

Very timely - short wait - GREAT

3
★★★★★

Very timely - short wait - GREAT

.

I went in to Audio Express a few months back to buy a couple speaker terminals.. First I had called to see if they had any "good" terminals available, so he says, "no sorry bro, we got the smaller spring loaded ones tho!" I said ok cool, if I can't find the good ones I'll be there... Soo, i ended up going in. I went to buddy at the front and i said, "yea im needing to get some speaker terminals"... he goes, "aww you're that guy who called earlier huh?" (yea, I sure am!!) So he runs to the back callin out for the manager, "hey man, guy who was callin for the speaker terminals is here"...... So this reeeeaalll cooooooll guy comes out of the back and says "yea bro! you got here just in time bro, the truck juuust dropped these off" ... Long story short, i ended up buying the cheap terminals cause he wanted $50 for two (cheapo) "good ones".... I go pay the kid at the counter, he takes my 12-14 bucks or something.... and.. then.. closes the register?... this would be fine had he not owed me, uhhh, my change?? So i say, "yea, you gonna get me my change?"... and he says, "we're OUT OF CHANGE" .......haaaaa, I told him he'd better find some change!!

1
★☆☆☆☆

I went in to Audio Express a few months back to buy a couple speaker terminals.. First I had called to see if they had any "good" terminals available, so he says, "no sorry bro, we got the smaller spring loaded ones tho!" I said ok cool, if I can't find the good ones I'll be there... Soo, i ended up going in. I went to buddy at the front and i said, "yea im needing to get some speaker terminals"... he goes, "aww you're that guy who called earlier huh?" (yea, I sure am!!) So he runs to the back callin out for the manager, "hey man, guy who was callin for the speaker terminals is here"...... So this reeeeaalll cooooooll guy comes out of the back and says "yea bro! you got here just in time bro, the truck juuust dropped these off" ... Long story short, i ended up buying the cheap terminals cause he wanted $50 for two (cheapo) "good ones".... I go pay the kid at the counter, he takes my 12-14 bucks or something.... and.. then.. closes the register?... this would be fine had he not owed me, uhhh, my change?? So i say, "yea, you gonna get me my change?"... and he says, "we're OUT OF CHANGE" .......haaaaa, I told him he'd better find some change!!

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.

Only giving a 1 out of 5 because 0 is not an option.

I recieved a remote start for christmas, unfortunatly i already have remote start. The company refuses to do refunds and were complete jerks when i went in to return it. NEVER NEVER NEVER go to Audio Express for anything they are complete scam artists! You cannot trust Audio Express, YOU HAVE BEEN WARNED

1
★☆☆☆☆

Only giving a 1 out of 5 because 0 is not an option.

I recieved a remote start for christmas, unfortunatly i already have remote start. The company refuses to do refunds and were complete jerks when i went in to return it. NEVER NEVER NEVER go to Audio Express for anything they are complete scam artists! You cannot trust Audio Express, YOU HAVE BEEN WARNED

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.

I have been to several local ma-pa stereo shops and avoidethe big chain stores as a native AZ. My local shop went out of business and I heard a commercial that the Aduio Express in Mesa were doing free system checks for all the customers that bought stuff from stores that went out of business. My speaker blew up so I went there thinking they were going to tax me for my "free" system check. They didn't. They told me my speaker wire was loose, fixed it in 10 minutes-without trying to tell me mine was broken-and told me have a good day. They were super busy too, but the manager had the install manager check it and fix it so quick it blew me away! I was completely blown away by thier COOLNESS!!! Old fasion customer service pays off. My brother went in and bought a $3000 system, zero issues, we love it and will refer any and all of our friends/family back there, the whole crew was amazing!!

GiGi

2
★★★★★

I have been to several local ma-pa stereo shops and avoidethe big chain stores as a native AZ. My local shop went out of business and I heard a commercial that the Aduio Express in Mesa were doing free system checks for all the customers that bought stuff from stores that went out of business. My speaker blew up so I went there thinking they were going to tax me for my "free" system check. They didn't. They told me my speaker wire was loose, fixed it in 10 minutes-without trying to tell me mine was broken-and told me have a good day. They were super busy too, but the manager had the install manager check it and fix it so quick it blew me away! I was completely blown away by thier COOLNESS!!! Old fasion customer service pays off. My brother went in and bought a $3000 system, zero issues, we love it and will refer any and all of our friends/family back there, the whole crew was amazing!!

GiGi

Pros: customer service, price was fair, fun environment

Cons: none!

.

If you like paying more than you should.
If you like paying for body damage.
If you like poor workmanship.
If you like promises that won??t be kept.
If you like taking the time to work with someone only to have them not work with you.

Then please go to:
Audio Express
1235 S. Gilbert Road
Mesa AZ 85204

Ask to speak with Kurt Joiner the store Manager. He will gladly promise you anything ask you to over pay and then refuse to work with you when problems come up.

There is a reason that Audio Express is not a BBB registered company.
There is a reason that Audio Express is not the name of the main company.
There is a reason that I cannot contact the President: Mr. Edward Santacruz, or the Customer Contact: Mr. John Link, Vice President of Sales.

Freight Sales, Inc. is the name of the parent company, and surprisingly it is very difficult to find this information out. There is no place to register a complaint with either company. So I??m warning as many people as I can here is my story.

On June 8th 2008 I went shopping around for a new alarm system for my vehicle I checked out a few stores and ended up at Audio Express 1235 S. Gilbert Road Mesa AZ 85204.

After talking with the General Manager Kurt Joiner, he tells me how he has worked hard to put together his crew and that they do excellent work. I end up deciding to have more than just the alarm installed I was going to finally have the stereo of my dreams installed. ??Dale? is the master technician to do my work. I should have been immediately been worried that a person that is working on my car has not cared enough about himself to manage to hold on to his top front two teeth.

I love my 1986 Chevy Blazer it is the first car that I ever purchased and as time has gone on I have restored the truck and dedicated it to the friend I purchased it from who passed away a few years ago.

After paying over $3500 for equipment and labor costs I pick up my vehicle on June 21st. I took my truck home proud to have the piece of the puzzle complete. The next day I started to clean out the interior of my car and I found 14 issues wrong with the install! So on June 23rd I returned my vehicle to Audio Express with a document with pictures pointing out the various issues.

I was told they would correct the problems and after a week they call me again to tell me that my truck is ready for pick up. I go to the shop to find out the list of issues had not been resolved. I returned the following day with a copy of the letter that I brought to them to find out that half of the issues have not been resolved. I explained to the personnel at the store what is wrong and they inform me that the Manager Kurt is on vacation and they will update him on his return the following Tuesday.

Fast forward to today, August 2nd I have not heard back from them in two weeks at this point and I call to find out after all this time that they do not intend to repair damage they did to my vehicle and that it has been sitting at the shop for two weeks with nothing done from when I reviewed my issues with the employees during the managers vacation.

Had I know that they would damage a vehicle and not fess up to it after clearly showing incompetence in other areas I would have never let them touch my truck.

1
★☆☆☆☆

If you like paying more than you should.
If you like paying for body damage.
If you like poor workmanship.
If you like promises that won??t be kept.
If you like taking the time to work with someone only to have them not work with you.

Then please go to:
Audio Express
1235 S. Gilbert Road
Mesa AZ 85204

Ask to speak with Kurt Joiner the store Manager. He will gladly promise you anything ask you to over pay and then refuse to work with you when problems come up.

There is a reason that Audio Express is not a BBB registered company.
There is a reason that Audio Express is not the name of the main company.
There is a reason that I cannot contact the President: Mr. Edward Santacruz, or the Customer Contact: Mr. John Link, Vice President of Sales.

Freight Sales, Inc. is the name of the parent company, and surprisingly it is very difficult to find this information out. There is no place to register a complaint with either company. So I??m warning as many people as I can here is my story.

On June 8th 2008 I went shopping around for a new alarm system for my vehicle I checked out a few stores and ended up at Audio Express 1235 S. Gilbert Road Mesa AZ 85204.

After talking with the General Manager Kurt Joiner, he tells me how he has worked hard to put together his crew and that they do excellent work. I end up deciding to have more than just the alarm installed I was going to finally have the stereo of my dreams installed. ??Dale? is the master technician to do my work. I should have been immediately been worried that a person that is working on my car has not cared enough about himself to manage to hold on to his top front two teeth.

I love my 1986 Chevy Blazer it is the first car that I ever purchased and as time has gone on I have restored the truck and dedicated it to the friend I purchased it from who passed away a few years ago.

After paying over $3500 for equipment and labor costs I pick up my vehicle on June 21st. I took my truck home proud to have the piece of the puzzle complete. The next day I started to clean out the interior of my car and I found 14 issues wrong with the install! So on June 23rd I returned my vehicle to Audio Express with a document with pictures pointing out the various issues.

I was told they would correct the problems and after a week they call me again to tell me that my truck is ready for pick up. I go to the shop to find out the list of issues had not been resolved. I returned the following day with a copy of the letter that I brought to them to find out that half of the issues have not been resolved. I explained to the personnel at the store what is wrong and they inform me that the Manager Kurt is on vacation and they will update him on his return the following Tuesday.

Fast forward to today, August 2nd I have not heard back from them in two weeks at this point and I call to find out after all this time that they do not intend to repair damage they did to my vehicle and that it has been sitting at the shop for two weeks with nothing done from when I reviewed my issues with the employees during the managers vacation.

Had I know that they would damage a vehicle and not fess up to it after clearly showing incompetence in other areas I would have never let them touch my truck.

Was this review helpful to you?
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1 out of 1 people found this review helpful.

.

If you like paying more than you should.
If you like paying for body damage.
If you like poor workmanship.
If you like promises that won?t be kept.

Then please go to:
Audio Express
1235 S. Gilbert Road
Mesa AZ 85204

Ask to speak with Kurt Joiner the store Manager. He will gladly promise you anything ask you to over pay and then refuse to work with you when problems come up.

Freight Sales, Inc. is the name of the parent company, and surprisingly it is very difficult to find this information out. There is no place to register a complaint with either company.

On June 8th 2008 I went shopping around for a new alarm system for my vehicle I checked out a few stores and ended up at Audio Express.

I end up deciding to have more than just the alarm installed I was going to finally have the stereo of my dreams installed.

I love my 1986 Chevy Blazer it is the first car that I ever purchased and as time has gone on I have restored the truck and dedicated it to the friend I purchased it from who passed away a few years ago.

After paying over $3500 for equipment and labor costs I pick up my vehicle on June 21st. I found 14 issues wrong with the install! So on June 23rd I returned my vehicle to Audio Express with a document with pictures pointing out the various issues.

Had I know that they would damage a vehicle and not fess up to it after clearly showing incompetence in other areas I would have never let them touch my truck.

0
★☆☆☆☆

If you like paying more than you should.
If you like paying for body damage.
If you like poor workmanship.
If you like promises that won?t be kept.

Then please go to:
Audio Express
1235 S. Gilbert Road
Mesa AZ 85204

Ask to speak with Kurt Joiner the store Manager. He will gladly promise you anything ask you to over pay and then refuse to work with you when problems come up.

Freight Sales, Inc. is the name of the parent company, and surprisingly it is very difficult to find this information out. There is no place to register a complaint with either company.

On June 8th 2008 I went shopping around for a new alarm system for my vehicle I checked out a few stores and ended up at Audio Express.

I end up deciding to have more than just the alarm installed I was going to finally have the stereo of my dreams installed.

I love my 1986 Chevy Blazer it is the first car that I ever purchased and as time has gone on I have restored the truck and dedicated it to the friend I purchased it from who passed away a few years ago.

After paying over $3500 for equipment and labor costs I pick up my vehicle on June 21st. I found 14 issues wrong with the install! So on June 23rd I returned my vehicle to Audio Express with a document with pictures pointing out the various issues.

Had I know that they would damage a vehicle and not fess up to it after clearly showing incompetence in other areas I would have never let them touch my truck.

Pros: the door opens so you can leave before getting ripped off

Cons: Customer Service is Terrible, Attention to detail does not exist,

.

Once the sales person (Brandon Perry) and I started looking at the system that was installed I noticed the following major discrepancies:
1)The Sirius Sat interface requires the use of some kind of switch and can only be operated via an infrared remote control. I specifically asked for control via the steering wheel and an installation that worked with my factory deck. I confirmed with the sales person that he had understood the type of control I was looking for and he agreed that the installation was not what I had asked for.
2)The sales person asked if I had brought both my ipod and my ipod cable because they were not able to get the ipod they had to work. I did not have my cable with me so we were unable to test the ipod. Once I arrived home I tried the ipod and it did not work. A quick 30 second scan of the documentation was all I needed to determine that an ipod will not work via the USB input which is how they had set it up. This feature will not work in its current configuration. Even IF the ipod feature worked through the USB I would still have to use a switch and an infrared remote instead of being able to control the ipod with my steering wheel controls.
3)I was told by the sales person that they were going to use the USB hookup for my ipod and that the flip down DVD system could be hard wired via RCA?s to my current system so that I would not need to use an FM modulator. Once the install was complete the sales person told me the only way for me to hear the DVD through my speaker system was through an FM MODULATOR!
4)Finally the installation of the DVD flip down system is questionable at best. They weight of the system is already causing my headliner to sag which to me is an indication of improper installation. In the heat of Arizona I imagine the headliner will not lat the summer.

I am in the process of trying to request a full refund. They can have the "equipment" back.

0
★☆☆☆☆

Once the sales person (Brandon Perry) and I started looking at the system that was installed I noticed the following major discrepancies:
1)The Sirius Sat interface requires the use of some kind of switch and can only be operated via an infrared remote control. I specifically asked for control via the steering wheel and an installation that worked with my factory deck. I confirmed with the sales person that he had understood the type of control I was looking for and he agreed that the installation was not what I had asked for.
2)The sales person asked if I had brought both my ipod and my ipod cable because they were not able to get the ipod they had to work. I did not have my cable with me so we were unable to test the ipod. Once I arrived home I tried the ipod and it did not work. A quick 30 second scan of the documentation was all I needed to determine that an ipod will not work via the USB input which is how they had set it up. This feature will not work in its current configuration. Even IF the ipod feature worked through the USB I would still have to use a switch and an infrared remote instead of being able to control the ipod with my steering wheel controls.
3)I was told by the sales person that they were going to use the USB hookup for my ipod and that the flip down DVD system could be hard wired via RCA?s to my current system so that I would not need to use an FM modulator. Once the install was complete the sales person told me the only way for me to hear the DVD through my speaker system was through an FM MODULATOR!
4)Finally the installation of the DVD flip down system is questionable at best. They weight of the system is already causing my headliner to sag which to me is an indication of improper installation. In the heat of Arizona I imagine the headliner will not lat the summer.

I am in the process of trying to request a full refund. They can have the "equipment" back.

Pros: none

Cons: cust service, attention to detail

More about Audio Express

We proudly sell Kenwood, Pioneer, JBL, Infinity, JVC, Clarion, Alpine, Viper, Code Alarm, Kicker, Parrot, Excelon, Audiovox

 

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