Rob Williamson Shoe & Boot

★★★☆☆

About Rob Williamson Shoe & Boot

Personal Services

Personal Services
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408 N Main St Ste E Keller, TX

3.0 4
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I took my favorite pair of black boots into Rob Williamson Shoe & Boot Repair in Keller because they had done a fairly good job replacing a pair of heels on my husbands cowboy boots a couple of years ago. Clearly the customer service and quality level of thier workmanship NO LONGER exists! We recently moved to Austin so dropping by is not as easy as when we lived in Keller. When I went in to pick up my boots a very nice, elderly woman was working the counter. I tried my boots on eagerly - looking forward to wearing them this fall. They had done nothing to repair the inner part of my boot. The material was still bunched up inside the heel area - exactly like they were when I left them months ago. The worst part is, they attempeted to repair them and they sewed them up with a whiteish/ grey shinny thread. My boots are dark black suede - and they used a thread color that was not even close to the boot color,...It looked horrible!!! There is no way I can wear them again! My boots were runied! They were WORSE than when I dropped them off. I left them and told the woman that I would call back and speak to Rob about this. I felt sure he would make it right,..I was wrong! Customer service is clearly NOT important to Rob. He was extremely rude and actually screamed at me over the phone. He said, and I quote, " that he was tired of looking at these boots and I could pick them up or he would cut them up and throw them away" I asked him to please replace the thread with a dark black thread so I could at least wear them. He refused and again lost his temper with me. (I actually recorded the conversation on my cell phone) To all of you reading this review - I would definitely take my shoes somewhere else. Not only do they belittle their customers but its obvious they have no pride in their workmanship at all. The only thing that makes a business better than another is CUSTOMER SERVICE! Rob should take note - because they have ZERO!!! I highly advise you to take your shoes somewhere else!

1
★☆☆☆☆

I took my favorite pair of black boots into Rob Williamson Shoe & Boot Repair in Keller because they had done a fairly good job replacing a pair of heels on my husbands cowboy boots a couple of years ago. Clearly the customer service and quality level of thier workmanship NO LONGER exists! We recently moved to Austin so dropping by is not as easy as when we lived in Keller. When I went in to pick up my boots a very nice, elderly woman was working the counter. I tried my boots on eagerly - looking forward to wearing them this fall. They had done nothing to repair the inner part of my boot. The material was still bunched up inside the heel area - exactly like they were when I left them months ago. The worst part is, they attempeted to repair them and they sewed them up with a whiteish/ grey shinny thread. My boots are dark black suede - and they used a thread color that was not even close to the boot color,...It looked horrible!!! There is no way I can wear them again! My boots were runied! They were WORSE than when I dropped them off. I left them and told the woman that I would call back and speak to Rob about this. I felt sure he would make it right,..I was wrong! Customer service is clearly NOT important to Rob. He was extremely rude and actually screamed at me over the phone. He said, and I quote, " that he was tired of looking at these boots and I could pick them up or he would cut them up and throw them away" I asked him to please replace the thread with a dark black thread so I could at least wear them. He refused and again lost his temper with me. (I actually recorded the conversation on my cell phone) To all of you reading this review - I would definitely take my shoes somewhere else. Not only do they belittle their customers but its obvious they have no pride in their workmanship at all. The only thing that makes a business better than another is CUSTOMER SERVICE! Rob should take note - because they have ZERO!!! I highly advise you to take your shoes somewhere else!

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I have been a customer for several years and was very happy until now. I moved to south Texas and FedEx'd my shoes to someone who I THOUGHT I could trust. Now, 45 days later, they are still not fixed, and I sent a prepaid label back to me so as soon as they fixed it they could have just called FedEx to come n get it. I will NEVER use them again. This time, the service is absolutely horrible. I have been lied to, "oh we didn't get the shoes" (they signed the FedEx thing so I know they have it), to I will send them today (Rob told me that every 3 days for a month). Now I say keep the danged shoes.

1
★☆☆☆☆

I have been a customer for several years and was very happy until now. I moved to south Texas and FedEx'd my shoes to someone who I THOUGHT I could trust. Now, 45 days later, they are still not fixed, and I sent a prepaid label back to me so as soon as they fixed it they could have just called FedEx to come n get it. I will NEVER use them again. This time, the service is absolutely horrible. I have been lied to, "oh we didn't get the shoes" (they signed the FedEx thing so I know they have it), to I will send them today (Rob told me that every 3 days for a month). Now I say keep the danged shoes.

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I am a student researcher who traveled to many shoe repair establishments and this one is just fantastic for their level of customer care (Note the image of the shop owner on the ground assisting a customer.) For a fair price, they will get the job done and actually inform you as to what they are doing because they understand that you may actually care. This is a local business and works in tandem with other local businesses so your money is going to a good cause.

5
★★★★★

I am a student researcher who traveled to many shoe repair establishments and this one is just fantastic for their level of customer care (Note the image of the shop owner on the ground assisting a customer.) For a fair price, they will get the job done and actually inform you as to what they are doing because they understand that you may actually care. This is a local business and works in tandem with other local businesses so your money is going to a good cause.

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I went in here because I needed to replace a buckle on my fav pair of sandals. They looked through about 3 boxes of buckles until they found one that was almost identical. You can not even tell it is different. Then they put it on for me and hardly charged me anything. Their work was great, their customer service incredible and price, unbeatable!

5
★★★★★

I went in here because I needed to replace a buckle on my fav pair of sandals. They looked through about 3 boxes of buckles until they found one that was almost identical. You can not even tell it is different. Then they put it on for me and hardly charged me anything. Their work was great, their customer service incredible and price, unbeatable!

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