On Q Day Spa

★★★☆☆
  • 14900 Avery Ranch Blvd

    Austin, TX 78717

    Map & Directions
  • 512-248-9992

About On Q Day Spa

Categories

Personal Services

Personal Services
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Horrible... horrible.... horrible. I have been going to this place since 2004. After today's visit "Ann or anna" on eyebrow waxing...totally sucked!!!! She needs to learn what customer service is all about!! She was RUDE & I won't be back there again. I can easily take my business elsewhere...they are not the only place around town that does waxing. She was a Total B-OTCH!!!!!!!

1
★☆☆☆☆

Horrible... horrible.... horrible. I have been going to this place since 2004. After today's visit "Ann or anna" on eyebrow waxing...totally sucked!!!! She needs to learn what customer service is all about!! She was RUDE & I won't be back there again. I can easily take my business elsewhere...they are not the only place around town that does waxing. She was a Total B-OTCH!!!!!!!

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I am very picky about who waxes my eyebrows, lip, and chin. I have always had a very positive experience with my waxings at ONQ. I have never been stripped of too much or left irritated or raw. In fact, I have been less irritated and a WHOLE lot less red since having the ladies at ONQ take care of my waxing. In addition to being careful and gentle, they are also very maticulous to get EVERY hair perfect on my eyebrows! The spa chairs are comfortable and relaxing for a pedicure, and the foot/leg massages darn near put me to sleep every time. I am one to tip by care taken to be neat with paint and effort in the massage. They defiinitely earn it!

I am new to the area from Florida and was grateful to have found them! A high-end treatment for reasonable cost! ENJOY! :o)

2
★★★★★

I am very picky about who waxes my eyebrows, lip, and chin. I have always had a very positive experience with my waxings at ONQ. I have never been stripped of too much or left irritated or raw. In fact, I have been less irritated and a WHOLE lot less red since having the ladies at ONQ take care of my waxing. In addition to being careful and gentle, they are also very maticulous to get EVERY hair perfect on my eyebrows! The spa chairs are comfortable and relaxing for a pedicure, and the foot/leg massages darn near put me to sleep every time. I am one to tip by care taken to be neat with paint and effort in the massage. They defiinitely earn it!

I am new to the area from Florida and was grateful to have found them! A high-end treatment for reasonable cost! ENJOY! :o)

Pros: Inexpensive, great ladies, best waxes and spa pedicures

Cons: would prefer something relaxing on the tv, not something that causes tension

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I've been to OnQ Day Spa in Avery Ranch 3 times now and have been extremely pleased with each visit in the past year. In fact, we had a 40th birthday party there for a friend recently, and they were very accommodating. I called a few days ahead to let them know there would be 7 ladies arriving at 6:00 pm (they close at 7:00), and they were VERY nice in making arrangements for all of us. In fact, it took them until after 7:00 to finish with us and they did not rush us out the door at all. It was a wonderful experience all around and I will continue to recommend OnQ to my friends!

5
★★★★★

I've been to OnQ Day Spa in Avery Ranch 3 times now and have been extremely pleased with each visit in the past year. In fact, we had a 40th birthday party there for a friend recently, and they were very accommodating. I called a few days ahead to let them know there would be 7 ladies arriving at 6:00 pm (they close at 7:00), and they were VERY nice in making arrangements for all of us. In fact, it took them until after 7:00 to finish with us and they did not rush us out the door at all. It was a wonderful experience all around and I will continue to recommend OnQ to my friends!

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I have been going to ONQ Spa for manicure and pedicure regularly for over a year now. I think they have great customer service. They are always polite, friendly, and professional. I love their manicure and pedicure services, they include more for what other places charge more. Now most of the staff do not speak English very well, and this might be misunderstood as being non friendly. I personally feel they are perfect.

5
★★★★★

I have been going to ONQ Spa for manicure and pedicure regularly for over a year now. I think they have great customer service. They are always polite, friendly, and professional. I love their manicure and pedicure services, they include more for what other places charge more. Now most of the staff do not speak English very well, and this might be misunderstood as being non friendly. I personally feel they are perfect.

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Where to begin...

Customer service? - They don't have any. Employees are rude, demeaning and really don't care. Owner and manager are not concerned about becoming a friendly neighborhood place will blatantly tell you they don't care about being friendly and have no need for customer service. Quote from manager while she laughed, "This a spa, we don't need customer service."

Quality of work? - Um... Has the staff been trained? Again very unprofessional and I would not be surprised if this is the first job for most employees.

Atmosphere? - Far from what you would think of for a day spa. More like a doctors office and not very quite or relaxing.

Bottom line - The whole thing stinks. Wish we had a spa in our neighborhood that was friendly, relaxing and really cared about their customers. For a message, spend a bit more and go to Massage Heights around the corner.

1
★☆☆☆☆

Where to begin...

Customer service? - They don't have any. Employees are rude, demeaning and really don't care. Owner and manager are not concerned about becoming a friendly neighborhood place will blatantly tell you they don't care about being friendly and have no need for customer service. Quote from manager while she laughed, "This a spa, we don't need customer service."

Quality of work? - Um... Has the staff been trained? Again very unprofessional and I would not be surprised if this is the first job for most employees.

Atmosphere? - Far from what you would think of for a day spa. More like a doctors office and not very quite or relaxing.

Bottom line - The whole thing stinks. Wish we had a spa in our neighborhood that was friendly, relaxing and really cared about their customers. For a message, spend a bit more and go to Massage Heights around the corner.

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