Cedar Park Pediatric & Family Medicine

★★★☆☆
Complete Medical Care for your Family
  • 345 Cypress Creek Rd Ste. #104

    Cedar Park, TX 78613

    Map & Directions
  • 512-336-2777

About Cedar Park Pediatric & Family Medicine

Categories
Hours
Monday - Friday, 7:30AM - 5:00PM Saturday, 9:00AM - 11:00AM

Health & Medical

Health & Medical
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I'm furious with this place!!!! Talk about scam artists, double check your billing! They charged extremely high office visit, but on top of that, because I asked for a prescription to help me stop smoking, my insurance was billed and

3
★★★★★

I'm furious with this place!!!! Talk about scam artists, double check your billing! They charged extremely high office visit, but on top of that, because I asked for a prescription to help me stop smoking, my insurance was billed and

.

We have been faithfully going since 2006. HOWEVER, the medical is the only reason we go (obviously). The front desk staff is awful. Rude, talking about patients information with other people nearby. The billing office is atrocious. We

3
★★★★★

We have been faithfully going since 2006. HOWEVER, the medical is the only reason we go (obviously). The front desk staff is awful. Rude, talking about patients information with other people nearby. The billing office is atrocious. We

.

my son was very sick and in pain i called to make an appointment and they told me they were booked and they would send me to their new office but that they could see him at 1:00 it was 9:00am i could'nt let my son go that long in pain ... my insurence doe'snt include emergency hospital visits im a single mother of 2 my kids father passed away due to serving in the military. we never married so i don't have the benefits ......... i was so mad when i was turned away i'll never go back there again ...... i've been going there since my daughter was born and she's 6 yrs and my son as well he's 1 i could'nt believe it..... i know for a fact if i had called for a well check up for him they would have taking him but since it was just a check up for being sick they did'nt ....this place is only about the money !!!!!!

1
★☆☆☆☆

my son was very sick and in pain i called to make an appointment and they told me they were booked and they would send me to their new office but that they could see him at 1:00 it was 9:00am i could'nt let my son go that long in pain ... my insurence doe'snt include emergency hospital visits im a single mother of 2 my kids father passed away due to serving in the military. we never married so i don't have the benefits ......... i was so mad when i was turned away i'll never go back there again ...... i've been going there since my daughter was born and she's 6 yrs and my son as well he's 1 i could'nt believe it..... i know for a fact if i had called for a well check up for him they would have taking him but since it was just a check up for being sick they did'nt ....this place is only about the money !!!!!!

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Business Response:

Cedar Park Pediatric & Family Medicine offers appointments for sick visits and well checks Monday - Friday from 7:30am - 5pm. Appointments are first come, first serve, however we do leave appointments open for sick visits in the morning. We advise patients to call early in the morning so that we can get you in as soon as possible. During sick season these morning appointments fill up quickly. We accept a variety of insurance policies as well as self pay patients. Please visit our website at www.cedarparkdoctors.com to find out more about payment options, or give us a call at 512-336-2777 and we'll be happy to address any questions you may have.
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Dr. Cardwell vaccinated my child when she was sick. They don't care about their patients. Run as fast as you can.

1
★☆☆☆☆

Dr. Cardwell vaccinated my child when she was sick. They don't care about their patients. Run as fast as you can.

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.

My husband and I went here to a Meet the Pediatricians session. My husband had received care once prior to this on the family medicine side. That was a good experience so my review is just targeted at the pediatric side.

While I realize that we are in the minority, my husband and I have decided not to vaccinate our children. We came to this meeting hoping to find a doctor at this facility that would be willing to work with us. All we really waned to know was "yes" or "no". However, what we got when we approached 3 of the pediatricians was more than we bargained for. While I'm in no way surprised that they weren't willing to work with us on this issue, I was totally taken aback by the comments. Instead of a simple, no, we were politely attacked by one of the doctors who actually had the audacity to give me a passive-agressive comment stating that "it's not like they would call CPS on us", but they didn't agree with our choices. I got the very strong feeling that while she was telling me I wasn't being a bad parent by not vaccinating my child, she was strongly suggesting that I was. She made more comments...all of them unnecessary and uncalled for. A simple "we don't think we are a good facility for you" would have been ample. I can't vouch for the care of the pediatricians at this clinic, but I will say that I'll never be taking my child here simply based on the fact that I'd rather not give my money to a business that would treat a potential client with such uncalled for rudeness.

1
★☆☆☆☆

My husband and I went here to a Meet the Pediatricians session. My husband had received care once prior to this on the family medicine side. That was a good experience so my review is just targeted at the pediatric side.

While I realize that we are in the minority, my husband and I have decided not to vaccinate our children. We came to this meeting hoping to find a doctor at this facility that would be willing to work with us. All we really waned to know was "yes" or "no". However, what we got when we approached 3 of the pediatricians was more than we bargained for. While I'm in no way surprised that they weren't willing to work with us on this issue, I was totally taken aback by the comments. Instead of a simple, no, we were politely attacked by one of the doctors who actually had the audacity to give me a passive-agressive comment stating that "it's not like they would call CPS on us", but they didn't agree with our choices. I got the very strong feeling that while she was telling me I wasn't being a bad parent by not vaccinating my child, she was strongly suggesting that I was. She made more comments...all of them unnecessary and uncalled for. A simple "we don't think we are a good facility for you" would have been ample. I can't vouch for the care of the pediatricians at this clinic, but I will say that I'll never be taking my child here simply based on the fact that I'd rather not give my money to a business that would treat a potential client with such uncalled for rudeness.

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.

I had the worst experience at this office. I wanted to try out a new pediatrician and was excited about this office hoping they might become our primary care for the entire family. I scheduled a well check just before school for my three daughters. I explained to the scheduler that everything goes towards my deductible (all out of pocket) except for one well check per year per person covered at 100%. It was a reasonable expectation to send my husband to take the kids to the appointment and expect to get the well checks and nothing else.

To my dismay, I later received bills totaling $360!!!! She charged a total of $1227 for 3 well checks and $360 was my portion after Humana paid the well visits at 100%.

Dr. Carrie Danner had taken it upon herself to include 3 hearing tests at $50 each (keep in mind that my insurance rep at Humana was astonished that this practice does these test as regular procedure for this age kids as most insurances don't pay for this).

And secondly, during the hearing test the I DIDN'T WANT, she found fluid in one daughter's ear. She guessed that it might be allergies and prescribed her some allergy medication. Again, I didn't want this and never got the script filled, but she was sure to charge a $120 sick visit to write that script. My daughter showed no other symptoms and never needed any medication. She was perfectly fine.

Lastly, and problably the most upsetting, was that she asked my husband how one child was doing in school. He was polite enough to tell her that she had some disciplinary issues and some attention issues but "did not want to do anything about it at this time". She documented the conversation and billed us another $120 sick visit for this child!!!!!!!!!! She never DID ANYTHING!!!!!!!!! Unbelievable.

The absolute clencher was the disrespect, attitude, and just pure ugliness I received from the biller, Elizabeth, when trying to work this out on the phone. What an aweful, uncaring and unhelpful person she was.

Dr. Danner did end up removing ONE sick visit charge but nothing else. I will never go there again and I will do everything I can to let the public know about these money-hungry jerks.

1
★☆☆☆☆

I had the worst experience at this office. I wanted to try out a new pediatrician and was excited about this office hoping they might become our primary care for the entire family. I scheduled a well check just before school for my three daughters. I explained to the scheduler that everything goes towards my deductible (all out of pocket) except for one well check per year per person covered at 100%. It was a reasonable expectation to send my husband to take the kids to the appointment and expect to get the well checks and nothing else.

To my dismay, I later received bills totaling $360!!!! She charged a total of $1227 for 3 well checks and $360 was my portion after Humana paid the well visits at 100%.

Dr. Carrie Danner had taken it upon herself to include 3 hearing tests at $50 each (keep in mind that my insurance rep at Humana was astonished that this practice does these test as regular procedure for this age kids as most insurances don't pay for this).

And secondly, during the hearing test the I DIDN'T WANT, she found fluid in one daughter's ear. She guessed that it might be allergies and prescribed her some allergy medication. Again, I didn't want this and never got the script filled, but she was sure to charge a $120 sick visit to write that script. My daughter showed no other symptoms and never needed any medication. She was perfectly fine.

Lastly, and problably the most upsetting, was that she asked my husband how one child was doing in school. He was polite enough to tell her that she had some disciplinary issues and some attention issues but "did not want to do anything about it at this time". She documented the conversation and billed us another $120 sick visit for this child!!!!!!!!!! She never DID ANYTHING!!!!!!!!! Unbelievable.

The absolute clencher was the disrespect, attitude, and just pure ugliness I received from the biller, Elizabeth, when trying to work this out on the phone. What an aweful, uncaring and unhelpful person she was.

Dr. Danner did end up removing ONE sick visit charge but nothing else. I will never go there again and I will do everything I can to let the public know about these money-hungry jerks.

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I've been taking my daughter here since we moved here and the staff, nurses and doctors have been great. They always treat us with respect, are always friendly and make conversation with us, and we always leave feeling much better than we

3
★★★★★

I've been taking my daughter here since we moved here and the staff, nurses and doctors have been great. They always treat us with respect, are always friendly and make conversation with us, and we always leave feeling much better than we

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I will never go back to this incompetent doctor!

I was told that my chronic Whooping Cough was "allergies" and I should take "antihistamines". I went in to Dr. King with 102 fever...I NEVER run a fever. I finally went to Avery Ranch Urgent Care (which I would recommend) and found out it was whooping cough. Had Dr. King tested for that at the time I came in - I could have treated it instead of ruining my entire summer (I had the cough for 3 months...) Needless to say please do not take yourself MUCH LESS your CHILD to this "doctor"!

In addition...somehow it cost me $150 to be told I had "allergies"!

1
★☆☆☆☆

I will never go back to this incompetent doctor!

I was told that my chronic Whooping Cough was "allergies" and I should take "antihistamines". I went in to Dr. King with 102 fever...I NEVER run a fever. I finally went to Avery Ranch Urgent Care (which I would recommend) and found out it was whooping cough. Had Dr. King tested for that at the time I came in - I could have treated it instead of ruining my entire summer (I had the cough for 3 months...) Needless to say please do not take yourself MUCH LESS your CHILD to this "doctor"!

In addition...somehow it cost me $150 to be told I had "allergies"!

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.

My husband started seeing Dr King about 2 yrs ago, primarily because it was close and easy. He was without insurance at the time, and their cash payment rate was outrageous. Dr King must certainly have some significant personal debt the way he charges. My husband needed a prescription refilled. Mind you, this is a medicine that he has been on for 5yrs. He had an appt with Dr King the week before his prescription ran out. When he called the office for a refill, they INSISTED that he make another appt before they refilled his prescription. He had just seen them 1 wk ago. I think that is insurance fraud. Now, that we have changed MD's, they will not send copies of his records unless we pay a $25 copy fee. This office needs to go out of business. All they care about is the green that lines their pockets.

1
★☆☆☆☆

My husband started seeing Dr King about 2 yrs ago, primarily because it was close and easy. He was without insurance at the time, and their cash payment rate was outrageous. Dr King must certainly have some significant personal debt the way he charges. My husband needed a prescription refilled. Mind you, this is a medicine that he has been on for 5yrs. He had an appt with Dr King the week before his prescription ran out. When he called the office for a refill, they INSISTED that he make another appt before they refilled his prescription. He had just seen them 1 wk ago. I think that is insurance fraud. Now, that we have changed MD's, they will not send copies of his records unless we pay a $25 copy fee. This office needs to go out of business. All they care about is the green that lines their pockets.

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.

These doctors are only about MONEY!! Patient care always comes LAST. Avoid this practice at all costs!

1
★☆☆☆☆

These doctors are only about MONEY!! Patient care always comes LAST. Avoid this practice at all costs!

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.

We love this practice. Dr. Cardwell and Dr. King have taken care of our family for 3 years and we have always had a great experience. They always take plenty of time to talk with us and answer our questions. The office is very clean and they are very high tech. They do charge some fees but they are far lower than any other doctors we have been to.

5
★★★★★

We love this practice. Dr. Cardwell and Dr. King have taken care of our family for 3 years and we have always had a great experience. They always take plenty of time to talk with us and answer our questions. The office is very clean and they are very high tech. They do charge some fees but they are far lower than any other doctors we have been to.

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.

My husband and I started seeing Dr King not long after he opened. He provided excellent care for my husband when he had to be hospitalized unexpectedly, including calling us at 11:00 on a Friday night so I would have more to tell the ER, then following up to see how he was doing the next day. This was before they had to charge for calls, I suspect people were calling for the sniffles not real emergencies like we had. I now see Dr. Orgeron primarily and he is great! I never feel rushed, he is easy to talk to, he will give you options on your treatment and he has never been late for my appointments. I don't find the staff rude but they do seem to be spread a little thin at times.

5
★★★★★

My husband and I started seeing Dr King not long after he opened. He provided excellent care for my husband when he had to be hospitalized unexpectedly, including calling us at 11:00 on a Friday night so I would have more to tell the ER, then following up to see how he was doing the next day. This was before they had to charge for calls, I suspect people were calling for the sniffles not real emergencies like we had. I now see Dr. Orgeron primarily and he is great! I never feel rushed, he is easy to talk to, he will give you options on your treatment and he has never been late for my appointments. I don't find the staff rude but they do seem to be spread a little thin at times.

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.

URG, what should I say about this place,...??? Well, the dr's. are actually OK. My girls see Dr. Matthews and she is a real sweetheart. I never feel rushed and she adores my girls. I wish she would start her own practice. The fault here is the office staff who are RUDE and disrespectful.
They also charge 5.00 for a doctors signature and 10.00 for a copy of shot records. It takes one second to make a copy of the shot records and I was NOT paying 10 bucks for that. Ridiculous. They also charge for after hour calls. So if you have a quick question on a Sat. you will get billed for 15.00!! Its really ridiculous, they will do anything to take your money.
Bloodwork, well, I just got results after almost a year of waiting!

1
★☆☆☆☆

URG, what should I say about this place,...??? Well, the dr's. are actually OK. My girls see Dr. Matthews and she is a real sweetheart. I never feel rushed and she adores my girls. I wish she would start her own practice. The fault here is the office staff who are RUDE and disrespectful.
They also charge 5.00 for a doctors signature and 10.00 for a copy of shot records. It takes one second to make a copy of the shot records and I was NOT paying 10 bucks for that. Ridiculous. They also charge for after hour calls. So if you have a quick question on a Sat. you will get billed for 15.00!! Its really ridiculous, they will do anything to take your money.
Bloodwork, well, I just got results after almost a year of waiting!

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.

Doctor turnover with no notice leaves you left trying to develop a rapport with another....although the doctors are "okay" the front office is TERRIBLE. They do not return calls, put you on "perma-hold" and forget about you, do not contact you back whether you call, email or skywrite in an effort to get an appointment. Save yourself a headache and go somewhere else. There are many other great doctors in the area. You won't be missing anything if you skip this place altogether.

3
★★★☆☆

Doctor turnover with no notice leaves you left trying to develop a rapport with another....although the doctors are "okay" the front office is TERRIBLE. They do not return calls, put you on "perma-hold" and forget about you, do not contact you back whether you call, email or skywrite in an effort to get an appointment. Save yourself a headache and go somewhere else. There are many other great doctors in the area. You won't be missing anything if you skip this place altogether.

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.

I am surprised at the good reviews CPP clinic is getting. We have always thought that the Doctors were terse and eager to get out. We saw Dr.Cardwell and he is very easy to talk to but not much to talk about. You always get generic information and a lot of "it could be", "it might be", "its usually" answers. Diagnosis is not exact science all the time and "could be", "might be" will not work if you the ailment is not minor. One of our friend's infant got mis-diagnosed and had to spend months getting control of eczema and they got a second opinion and had the proper treatment from their new doctor. We saw Dr.Mathews once for an emergency and we liked her. She was more willing to spend the time trying to figure out what could be wrong than making a whole bunch of assumptions.
On top of all this is the quality(or lack there) of service by the front desk. They are incompetent and rude.

1
★☆☆☆☆

I am surprised at the good reviews CPP clinic is getting. We have always thought that the Doctors were terse and eager to get out. We saw Dr.Cardwell and he is very easy to talk to but not much to talk about. You always get generic information and a lot of "it could be", "it might be", "its usually" answers. Diagnosis is not exact science all the time and "could be", "might be" will not work if you the ailment is not minor. One of our friend's infant got mis-diagnosed and had to spend months getting control of eczema and they got a second opinion and had the proper treatment from their new doctor. We saw Dr.Mathews once for an emergency and we liked her. She was more willing to spend the time trying to figure out what could be wrong than making a whole bunch of assumptions.
On top of all this is the quality(or lack there) of service by the front desk. They are incompetent and rude.

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.

We took our son here here for over a year now. We liked it when we started, but things started going south every time we step in, Front desk people are very rude and treat you very bad. During our last visit my wife said "Our Vet's front desk treats our Dog better than this desk attendant Andra treats customers". That was the last time we went there and will never again. We had progressively worse experience with each visit. If you have other options, stay away from this clinic. I cant imagine they are having a hard time finding decent front desk help instead getting stuck with these incompetent people.
I hope they correct this before they will loose more people.

0
★☆☆☆☆

We took our son here here for over a year now. We liked it when we started, but things started going south every time we step in, Front desk people are very rude and treat you very bad. During our last visit my wife said "Our Vet's front desk treats our Dog better than this desk attendant Andra treats customers". That was the last time we went there and will never again. We had progressively worse experience with each visit. If you have other options, stay away from this clinic. I cant imagine they are having a hard time finding decent front desk help instead getting stuck with these incompetent people.
I hope they correct this before they will loose more people.

Pros: Nothing special, everything is about same asany other clinic

Cons: Rude front desk, Long Long wait times

.

I love Dr. Betzi Matthews at Cedar Park Pediatric & Family. She has taken care of both of my children and we never have to fight for an appointment. She takes her time and I never feel rushed out of the room. I would highly recommend this office for adults and children alike!

5
★★★★★

I love Dr. Betzi Matthews at Cedar Park Pediatric & Family. She has taken care of both of my children and we never have to fight for an appointment. She takes her time and I never feel rushed out of the room. I would highly recommend this office for adults and children alike!

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.

We use these doctors for the whole family. Dr. Mathews takes care of our son and my husband and I have seen several of the family practice doctors there. We never have to wait more than 10 minutes MAX and the office staff is very good. The doctors are thorough, never rushing and it's refreshing to have the doctor actually spend a decent amount of time speaking with you and helping to diagnose you! Really, a great choice in health care.

5
★★★★★

We use these doctors for the whole family. Dr. Mathews takes care of our son and my husband and I have seen several of the family practice doctors there. We never have to wait more than 10 minutes MAX and the office staff is very good. The doctors are thorough, never rushing and it's refreshing to have the doctor actually spend a decent amount of time speaking with you and helping to diagnose you! Really, a great choice in health care.

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.

We saw Dr. Cardwell at Cedar Park Pediatrics and Family medicine and loved our experience. we have a 3 yo and 5 yo and Dr. Cardwell spent so much time with our children and answering our questions. The staff was great and very friendly and the office is very nice. I would highly reccomend them to anyone

5
★★★★★

We saw Dr. Cardwell at Cedar Park Pediatrics and Family medicine and loved our experience. we have a 3 yo and 5 yo and Dr. Cardwell spent so much time with our children and answering our questions. The staff was great and very friendly and the office is very nice. I would highly reccomend them to anyone

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More about Cedar Park Pediatric & Family Medicine

Cedar Park Pediatric & Family Medicine offers complete medical care for the entire family with 2 convenient locations in Cedar Park. 24/7 MD calls, urgent care services, walk-in flu clinic. Board Certified Providers in Pediatrics and Family Medicine. Learn more at www.cedarparkdoctors.com

 

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