Penske Truck Rental

★☆☆☆☆

About Penske Truck Rental

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Penske Truck Rental

122 Encinal St Santa Cruz, CA

1.4444 9
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Located in Davenport, Fl on US HWY 27
Horrible customer service and cars were in horrible condition. Will never do business here again. Car had turned off by itself while it was still running at a red light. Went back to the office to let them know and the owner insisted there was nothing wrong with the car and he had just bought it and that it was just me. He associated with me wanting to change cars as if it had to do with what color the car was and not on how it performed. He then told me he will just give the car to another customer and without checking out the car!

0
★☆☆☆☆

Located in Davenport, Fl on US HWY 27
Horrible customer service and cars were in horrible condition. Will never do business here again. Car had turned off by itself while it was still running at a red light. Went back to the office to let them know and the owner insisted there was nothing wrong with the car and he had just bought it and that it was just me. He associated with me wanting to change cars as if it had to do with what color the car was and not on how it performed. He then told me he will just give the car to another customer and without checking out the car!

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Just look at all the reviews, all saying the same thing except one comment that was wrote by the owner of this company, complaint to head office as I am as this is only a franchise.

0
★☆☆☆☆

Just look at all the reviews, all saying the same thing except one comment that was wrote by the owner of this company, complaint to head office as I am as this is only a franchise.

Pros: NONE

Cons: TOO MANY TO MENTION

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Worst place ever to try and find and once your there its not the price you were told its going to be!!!!
The Manager Sam is the most ignorant and the most un helpfull man to deal or try and talk to.
He told us one price then when he dragged us out there he changed and said take it or leave it.when we brought the car back he did not want to give us our deposit back as he said we were a day late with the car,we had to argue with him till he gave us our 115 deposit back as we had the form with the correct details on.Also he said he would take us out to the airport as we were bringing the car back to him early and he charged us a rat of 80 usd which was a total rip off.The cars are dirty inside,cleaned badly,air cond didnt work properly,warning light kept comming on when we had the car...dont USE THIS CAR RENTAL COMPANY AND STAY AWAY FROM SAM

0
★☆☆☆☆

Worst place ever to try and find and once your there its not the price you were told its going to be!!!!
The Manager Sam is the most ignorant and the most un helpfull man to deal or try and talk to.
He told us one price then when he dragged us out there he changed and said take it or leave it.when we brought the car back he did not want to give us our deposit back as he said we were a day late with the car,we had to argue with him till he gave us our 115 deposit back as we had the form with the correct details on.Also he said he would take us out to the airport as we were bringing the car back to him early and he charged us a rat of 80 usd which was a total rip off.The cars are dirty inside,cleaned badly,air cond didnt work properly,warning light kept comming on when we had the car...dont USE THIS CAR RENTAL COMPANY AND STAY AWAY FROM SAM

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Booked a rate over the phone with "Sam". When i got to the premises to pick up the car that rate was no longer availible and he wanted to charge me extra $200 for the car. We haggled on price and then they wanted to give me a Chevvy Impala which looked like it had been dragged outta the sea and it had 2 baldy tyres. I then went back to the rental desk after not signing any paperwork and the bloke agreed to let me have a choice of the 3 cars out the front, a G6, scion and a pt cruiser. All seemed to be pretty worn out. I settled for the G6, had terrible steering and the wipers had no rubber left on them. Part of the dashboard was missing as well. They did refund my $200 deposit when i brought the car back but i would never ever rent another car from here again!

0
★☆☆☆☆

Booked a rate over the phone with "Sam". When i got to the premises to pick up the car that rate was no longer availible and he wanted to charge me extra $200 for the car. We haggled on price and then they wanted to give me a Chevvy Impala which looked like it had been dragged outta the sea and it had 2 baldy tyres. I then went back to the rental desk after not signing any paperwork and the bloke agreed to let me have a choice of the 3 cars out the front, a G6, scion and a pt cruiser. All seemed to be pretty worn out. I settled for the G6, had terrible steering and the wipers had no rubber left on them. Part of the dashboard was missing as well. They did refund my $200 deposit when i brought the car back but i would never ever rent another car from here again!

Pros: Nothing

Cons: Everything!

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I went on line and rented a car from Priceless car rental
and got a price of $112., I printed the confirmation and took with me. We were picked up and driven about 30 min., when we got to their office (away from everything)
we were told that the price was $181., when I showed Sam my print out he told me that I did not have to take the car and that I changed the price. This is the rudiest man I have ever met, we called Enterprise to pick us up, which they did.

We were told by an attorney that we can sue them for the difference and to report it to the BBB and the Florida
Attorney General's office, this I will do so no one else had to go thru what we did.

0
★☆☆☆☆

I went on line and rented a car from Priceless car rental
and got a price of $112., I printed the confirmation and took with me. We were picked up and driven about 30 min., when we got to their office (away from everything)
we were told that the price was $181., when I showed Sam my print out he told me that I did not have to take the car and that I changed the price. This is the rudiest man I have ever met, we called Enterprise to pick us up, which they did.

We were told by an attorney that we can sue them for the difference and to report it to the BBB and the Florida
Attorney General's office, this I will do so no one else had to go thru what we did.

Pros: none

Cons: They lie and will not honor their confirmation contract

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While in FL on vacation we stopped at the Target in Davenport, our car broke down and had to have it towed. It was late in the afternoon on Friday July 3rd,2009. The only place we could find to get a rental was Priceless. My husband called inquiring about a car and price, when we were quoted a price that was extremely high, my husband questioned it, and when told that we were waiting in the Starbucks at Target the gentleman said that if we could afford Starbucks we could afford his prices--not very professional. We were quoted $60 for one night and $200 for the weekend with another $200 deposit. We ended up booking for the whole weekend since we were not sure when our own car would be fixed, and were told that even if we brought the car back early we would not get any kind of refund. At the time of boooking we had to decide when we would be reurning it, we booked for the weekend since we weren't sure. The gentleman came and picked my husband up from the Starbucks/Target that was down the street from Priceless and I was surprised to see what kind of car it was--an old Mitsubishi Lancer that was filthy and had half the dash ripped up. There was no plug for our GPS, it was completely ripped out of the dash. The car was old, filthy and smelled. We returned it first thing the next morning, but still ended up paying the $200. They knew we were in a bind and took full advantage and gave us a horrible car. I have rented cars many times and have never seen a rental car in such bad condition with such poor customer service. Their phone book ad said they had late model, clean cars. That is not the service we recieved.

0
★☆☆☆☆

While in FL on vacation we stopped at the Target in Davenport, our car broke down and had to have it towed. It was late in the afternoon on Friday July 3rd,2009. The only place we could find to get a rental was Priceless. My husband called inquiring about a car and price, when we were quoted a price that was extremely high, my husband questioned it, and when told that we were waiting in the Starbucks at Target the gentleman said that if we could afford Starbucks we could afford his prices--not very professional. We were quoted $60 for one night and $200 for the weekend with another $200 deposit. We ended up booking for the whole weekend since we were not sure when our own car would be fixed, and were told that even if we brought the car back early we would not get any kind of refund. At the time of boooking we had to decide when we would be reurning it, we booked for the weekend since we weren't sure. The gentleman came and picked my husband up from the Starbucks/Target that was down the street from Priceless and I was surprised to see what kind of car it was--an old Mitsubishi Lancer that was filthy and had half the dash ripped up. There was no plug for our GPS, it was completely ripped out of the dash. The car was old, filthy and smelled. We returned it first thing the next morning, but still ended up paying the $200. They knew we were in a bind and took full advantage and gave us a horrible car. I have rented cars many times and have never seen a rental car in such bad condition with such poor customer service. Their phone book ad said they had late model, clean cars. That is not the service we recieved.

Pros: Only car rental in Davenport

Cons: Read the details

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My husband rented a car late March/08. I phoned to make a reservation and I thought that I had asked all the right questions. Asked what type of car (told Ford or Chev) never got either, asked about unlimited mileage and told that mileage was fine as long as you weren't travelling out of state. We should have realized that something wasn't right when there was a notice on the counter saying that there would be a charge if you cancelled the reservation after the paperwork was started.. There was actually only 100 miles allowed per day with an additional charge after that. We drove to Fort Myers one day and used over half of the alloted milage. And the car they gave us (after everything was signed) was a 3 year old car, with a lot of miles and squeaky brakes. It wasn't cleaned and vacumned and the front of the car was covered with paint chips. And the gas guage was on empty, so we had to get gas immediately. When I questioned the allowed mileage,Sam said that it was because of the good rate ($159 wk) that he gave us. Next time we'll spent the extra $10-20 per week and rent from the other rental very close by and get a newer car with unlimited milage. Counter staff (whick was only Sam) was very impersonal, trying to answer phones and serve customers and giving instructions to other staff concerning pickups.

0
★☆☆☆☆

My husband rented a car late March/08. I phoned to make a reservation and I thought that I had asked all the right questions. Asked what type of car (told Ford or Chev) never got either, asked about unlimited mileage and told that mileage was fine as long as you weren't travelling out of state. We should have realized that something wasn't right when there was a notice on the counter saying that there would be a charge if you cancelled the reservation after the paperwork was started.. There was actually only 100 miles allowed per day with an additional charge after that. We drove to Fort Myers one day and used over half of the alloted milage. And the car they gave us (after everything was signed) was a 3 year old car, with a lot of miles and squeaky brakes. It wasn't cleaned and vacumned and the front of the car was covered with paint chips. And the gas guage was on empty, so we had to get gas immediately. When I questioned the allowed mileage,Sam said that it was because of the good rate ($159 wk) that he gave us. Next time we'll spent the extra $10-20 per week and rent from the other rental very close by and get a newer car with unlimited milage. Counter staff (whick was only Sam) was very impersonal, trying to answer phones and serve customers and giving instructions to other staff concerning pickups.

Pros: We choose this business because of their advertising and convenient pickup.

Cons: Got 3 year old car, not in the condition that we expected of a car rental company, and not truthful about unlimited mileage.

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Priceless- Rent- A- Car of davenport is the best place I rented a car from. Sam the manager is awesome and gives amazing special rates. they treat you like the way they want to be treated. the office is comforting and welcomeing along with there clean and low milage cars, the cars range from a small sedan to a full size all the way to a large van. if I go back to orlando I will go to priceless. They also have pick up services from the airport for a convient and afordable price because if you come for vacation you want to be wise with money so nobody rips you off. Sam and Kim are the best people I have met. kim is the assistant manager.

2
★★★★★

Priceless- Rent- A- Car of davenport is the best place I rented a car from. Sam the manager is awesome and gives amazing special rates. they treat you like the way they want to be treated. the office is comforting and welcomeing along with there clean and low milage cars, the cars range from a small sedan to a full size all the way to a large van. if I go back to orlando I will go to priceless. They also have pick up services from the airport for a convient and afordable price because if you come for vacation you want to be wise with money so nobody rips you off. Sam and Kim are the best people I have met. kim is the assistant manager.

Pros: awesome prices

Cons: nothing

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If you feel like you must have any business with this company please have Sam and Chris in the same room at the same time, they have very different values and customer ettiquette, agreements made are not honored if one or the other one is not there! regardless of the contract. Sam will have you to come back repeatedly to resolve issues that he feels he doesnt want to deal with you on and ask you to wait for Chris, and still not being resolved because He (Sam) is the Boss! They dont treat their customers as if they want them to return, Patronize this company at you own risk, or you too may be sorry, they will charge you for things you didnt use, like mileage you assumed you were going to use, that you paid for in advance but didnt use but charge you for it anyway!! People need to hear more about what this company does to the consumer. Find you another company in the area, I am so happy that they are not the only company in the area to serve as a rental agency!! Be Blessed in all of you interpersonal business, but dont go to this place!! Remember Sam and Chris, so as you reap, you shall truly sow! Yes, the world is round!

0
★☆☆☆☆

If you feel like you must have any business with this company please have Sam and Chris in the same room at the same time, they have very different values and customer ettiquette, agreements made are not honored if one or the other one is not there! regardless of the contract. Sam will have you to come back repeatedly to resolve issues that he feels he doesnt want to deal with you on and ask you to wait for Chris, and still not being resolved because He (Sam) is the Boss! They dont treat their customers as if they want them to return, Patronize this company at you own risk, or you too may be sorry, they will charge you for things you didnt use, like mileage you assumed you were going to use, that you paid for in advance but didnt use but charge you for it anyway!! People need to hear more about what this company does to the consumer. Find you another company in the area, I am so happy that they are not the only company in the area to serve as a rental agency!! Be Blessed in all of you interpersonal business, but dont go to this place!! Remember Sam and Chris, so as you reap, you shall truly sow! Yes, the world is round!

Pros: Nice vehicles

Cons: Nasty Nasty Nasty People

 

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