Jay Toyota Scion

★★★★★
  • 1661 Whittlesey Rd

    Columbus, GA 31904

    Map & Directions
  • 706-322-8891

4.8889 72
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We had a really bad experience buying a new car from Jay Toyota in Columbus. We bought my wife a new Camary and she loves the car. We did the financing and got all the paperwork signed and our rate was 0% down and 0% interest. WE needed to go back the next day to take in our title on the car we were trading. When we got there we were informed that the original loan would not work and that we needed to put $1500 down and our interest rate would be 8%. So immagine our suprise. Keep in mind we had left with the car. To us it was a done deal. We had the money and my wife loved the car so we put the $1500 down and accepted the new terms. Now fast forward 4 weeks. Our temproary tags expired. So we called the dealership and asked where our tags were. They told us to come in and they would have the tags for us at the desk. I got the envelope with no tags. THe envelope had a letter stating that we needed to go to the tag office within 20 days (which was 20 days prior to us getting the letter) or there would be a penalty. We went to the office where we bought the car and asked for a supervisor and this situation was just funny to him for some reason. He said they would pay the $15 dollar penalty but we had to go get the tags and oh by the way we needed to pay the sales tax because it was not included in our financing. I said that will probably be at lest $500 he said well yea LOL. I didnt find anything funny about any of this. The attitude seemed to me that well you own the car now so this is your problem. So I want to let everyone in the area know travel a little further to another Toyota dealership. I feel like we really got poor customer service and the $599 document fee we paid evidently was not worth it since the finance guy did not bother to tell us that we would have to pay the taxes out of pocket in addition to the $1500 we had to put down the second time we did the paperwork.

1
★☆☆☆☆

We had a really bad experience buying a new car from Jay Toyota in Columbus. We bought my wife a new Camary and she loves the car. We did the financing and got all the paperwork signed and our rate was 0% down and 0% interest. WE needed to go back the next day to take in our title on the car we were trading. When we got there we were informed that the original loan would not work and that we needed to put $1500 down and our interest rate would be 8%. So immagine our suprise. Keep in mind we had left with the car. To us it was a done deal. We had the money and my wife loved the car so we put the $1500 down and accepted the new terms. Now fast forward 4 weeks. Our temproary tags expired. So we called the dealership and asked where our tags were. They told us to come in and they would have the tags for us at the desk. I got the envelope with no tags. THe envelope had a letter stating that we needed to go to the tag office within 20 days (which was 20 days prior to us getting the letter) or there would be a penalty. We went to the office where we bought the car and asked for a supervisor and this situation was just funny to him for some reason. He said they would pay the $15 dollar penalty but we had to go get the tags and oh by the way we needed to pay the sales tax because it was not included in our financing. I said that will probably be at lest $500 he said well yea LOL. I didnt find anything funny about any of this. The attitude seemed to me that well you own the car now so this is your problem. So I want to let everyone in the area know travel a little further to another Toyota dealership. I feel like we really got poor customer service and the $599 document fee we paid evidently was not worth it since the finance guy did not bother to tell us that we would have to pay the taxes out of pocket in addition to the $1500 we had to put down the second time we did the paperwork.

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Scott worked with me to find my perfect van-it took a lot of work, but we found exactly what I wanted & I am 100% satisfied

2
★★★★★

Scott worked with me to find my perfect van-it took a lot of work, but we found exactly what I wanted & I am 100% satisfied

.

Great job! Jay Toyota\nPurchased 5 cars at Jay Toyota

2
★★★★★

Great job! Jay Toyota\nPurchased 5 cars at Jay Toyota

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Travis was very friendly, honest and helped us out a lot. He did a great job and gave us a great deal. I would recommend him for anyone who wants to buy a car

2
★★★★★

Travis was very friendly, honest and helped us out a lot. He did a great job and gave us a great deal. I would recommend him for anyone who wants to buy a car

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This my second time dealing with Jay Toyota and I have nothing but good things to say about my experience. Travis was outstanding and took care of all my needs in a vehicle. I will be back!

2
★★★★★

This my second time dealing with Jay Toyota and I have nothing but good things to say about my experience. Travis was outstanding and took care of all my needs in a vehicle. I will be back!

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Had a great experience w/ service

2
★★★★★

Had a great experience w/ service

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Wounderful at his job. This man needs to be cloned!! Professional and honest, keeps his word. Would hire him if he needed a job

2
★★★★★

Wounderful at his job. This man needs to be cloned!! Professional and honest, keeps his word. Would hire him if he needed a job

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Great!

2
★★★★★

Great!

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Very smooth transaction, honest guys!

2
★★★★★

Very smooth transaction, honest guys!

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Travis is very knowledgeable, It was a pleasure

2
★★★★★

Travis is very knowledgeable, It was a pleasure

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She was a great help and had a nice attitude. She deserves a bonus and needs to be around for helping people like me

2
★★★★★

She was a great help and had a nice attitude. She deserves a bonus and needs to be around for helping people like me

.

It was great service and only had to wait for an hr & not 2 hrs! Thanks!

2
★★★★★

It was great service and only had to wait for an hr & not 2 hrs! Thanks!

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I definitely would rate Mr. Burton 5 shiny gold stars. He is such a wonderful salesperson that he has sold my family 4 Toyotas and sold me 2. I love Mr. Burton

2
★★★★★

I definitely would rate Mr. Burton 5 shiny gold stars. He is such a wonderful salesperson that he has sold my family 4 Toyotas and sold me 2. I love Mr. Burton

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Great service team!

2
★★★★★

Great service team!

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Great service! Friendly folks

2
★★★★★

Great service! Friendly folks

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James always sweet & very competent

2
★★★★★

James always sweet & very competent

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Speedy service & courteous staff

2
★★★★★

Speedy service & courteous staff

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Jim was very helpful did everything to get me in and out fast

2
★★★★★

Jim was very helpful did everything to get me in and out fast

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Great service

2
★★★★★

Great service

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Great, Fast-efficient-friendly-am very pleased

2
★★★★★

Great, Fast-efficient-friendly-am very pleased

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I have always had great service. This is my third Toyota

2
★★★★★

I have always had great service. This is my third Toyota

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Mr Cullen is very courteous to us and we have a great confidence and trust in taking care of our car problems

2
★★★★★

Mr Cullen is very courteous to us and we have a great confidence and trust in taking care of our car problems

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Speed service very polite staff

2
★★★★★

Speed service very polite staff

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Chris is great!!!

2
★★★★★

Chris is great!!!

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Chris is exceptional!!

2
★★★★★

Chris is exceptional!!

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Clint is personable and a pleasure to do business with

2
★★★★★

Clint is personable and a pleasure to do business with

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great

2
★★★★★

great

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Really appreciate the quick turn around so I could stay on schedule

2
★★★★★

Really appreciate the quick turn around so I could stay on schedule

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Service was excellent, coffee was good.

2
★★★★★

Service was excellent, coffee was good.

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Friendly, good listener to what I need done, courteous... seek him out each time I come. Toyota customer for 35 years! :)

2
★★★★★

Friendly, good listener to what I need done, courteous... seek him out each time I come. Toyota customer for 35 years! :)

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Very satisfied! Megan met me at my car & was very attentive and helpful

2
★★★★★

Very satisfied! Megan met me at my car & was very attentive and helpful

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Very friendly and informative on updates

2
★★★★★

Very friendly and informative on updates

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Great job! Megan really helped me get a tire quickly! she was great though the whole process :)

2
★★★★★

Great job! Megan really helped me get a tire quickly! she was great though the whole process :)

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FAST, COURTEOUS SERVICE

2
★★★★★

FAST, COURTEOUS SERVICE

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Excellent!! :) A+ Travis was exceptional to deal with. His knowledge and expertise was awesome!

2
★★★★★

Excellent!! :) A+ Travis was exceptional to deal with. His knowledge and expertise was awesome!

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Travis has been a Joy to work with. He was very personable and I did not feel like I was dealing with salesperson. Very Pleasant experience!!!

2
★★★★★

Travis has been a Joy to work with. He was very personable and I did not feel like I was dealing with salesperson. Very Pleasant experience!!!

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TANIKA WAS VERY NICE & HELPFUL. APPRECIATED MEETING HER & DOING BUSINESS WITH HER

2
★★★★★

TANIKA WAS VERY NICE & HELPFUL. APPRECIATED MEETING HER & DOING BUSINESS WITH HER

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Chris is a perfect gentlemen always professional and helpful

2
★★★★★

Chris is a perfect gentlemen always professional and helpful

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wonderful service. Meagan was very helpful and nice.

2
★★★★★

wonderful service. Meagan was very helpful and nice.

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My wait time was good.

2
★★★★★

My wait time was good.

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Chris is a perfect gentleman always professional and helpful

2
★★★★★

Chris is a perfect gentleman always professional and helpful

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You always deserve to be 10 stars. My first impression was with Megan, she was very nice and very professional. Please keep people like Megan around forever. Megan keep up the good work and Thanks!

2
★★★★★

You always deserve to be 10 stars. My first impression was with Megan, she was very nice and very professional. Please keep people like Megan around forever. Megan keep up the good work and Thanks!

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Cullen is Great

2
★★★★★

Cullen is Great

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Wonderful

2
★★★★★

Wonderful

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Very good person

2
★★★★★

Very good person

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Wife only sees Cullen

2
★★★★★

Wife only sees Cullen

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Mr. McCray was very helpful, professional and made it very easy. Thank You!

2
★★★★★

Mr. McCray was very helpful, professional and made it very easy. Thank You!

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Very nice working with Jay Toyota and 2nd car in a month from Travis

2
★★★★★

Very nice working with Jay Toyota and 2nd car in a month from Travis

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Extremely efficient

2
★★★★★

Extremely efficient

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Great Courteous Service

2
★★★★★

Great Courteous Service

 

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