Just Right Lawns Inc.

★★★☆☆
Austin Lawn Mowing Service
  • 5508 W US Hwy 290 Service Rd

    Austin, TX 78735

    Map & Directions
  • 512-861-7802

Home & Garden

Home & Garden
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Right now I wouldn't recommend. I have had them out for four times now and the first time was out of the season and they did a great job so I was going to sign up for three months weekly. The first week was great but then we had weather problems and the got behind which I was patient and called and the crew came out on Saturday and like one review said, looks like a kid did it, they did not weedeat correctly, knocked over my concrete bird bath, a concrete angel and pots, You could tell that they just made a circle around them and had mow marks. They had it on high mow level and two days after mow didn't even look like mowed. Well, we had rain this week and I called to see if they are coming out (and they did not have me weekly) and she said they had bi weekly but put me on schedule quickly.

I started to discuss the rate because the lot size est is crazy because one side of my yard is rock walkway and they don't mow or go there (it is double gated) and the scheduler kept trying to say, it is for weedeating, and I told her they do NOTHING there and she couldn't understand what I was saying and just kept repeating a rehearsed answer. I told her it was unethical, unprofessional, and fraud to charge a customer for something they did not receive and my back yard has a covered patio that has a concreate pad that covers half of my back yard so theyjust have to do a strip in my back yard, one side strip and small front.
Well, she started looking up my yard on realtors sites and I said what is that going to do ? It would be more effective to say that we would subtract the footage out we really don't do and give you a price that way. Also, she told me that if you call withing 24 hour period they give you satisfaction . Well who told me that when I first signed on. Unfortunately, I have been in hospital and did not call from there (Sorry). Also, Fist time they mowed my first yard to include small strip to neighbors driveway and other side which is probably a three six feet extra strip and the last time they forgot that and my yard looks worse because it shows two foot high grass and their mow. They left HUGE chunks of grass and weed and scheduler said it was what they always do and they did NOT do this first two times. I was NEVER offered additional services and their edging leaves something to desire. IF I could have the same ONE person who pays attention to detail or consistently it would help.
What bothered me is they did not offer to take anything off my account or give me next mow discounted or something as the last mow was not an acceptable mow and I appeciate the apology and statement they would talk to crew but I paid for a bad job and I DO NOT LIKE THAT.
I would like the owner to address this and how you can't read their mind about calling in twenty four hours and I need my bill adjusted, I guess I could dispute it since is on credit card which I think I will. BBB just puts in complaint and the Attorney General has an online complaint form.. I am going to let them mow a couple more times and do update if it is better.

2
★★☆☆☆

Right now I wouldn't recommend. I have had them out for four times now and the first time was out of the season and they did a great job so I was going to sign up for three months weekly. The first week was great but then we had weather problems and the got behind which I was patient and called and the crew came out on Saturday and like one review said, looks like a kid did it, they did not weedeat correctly, knocked over my concrete bird bath, a concrete angel and pots, You could tell that they just made a circle around them and had mow marks. They had it on high mow level and two days after mow didn't even look like mowed. Well, we had rain this week and I called to see if they are coming out (and they did not have me weekly) and she said they had bi weekly but put me on schedule quickly.

I started to discuss the rate because the lot size est is crazy because one side of my yard is rock walkway and they don't mow or go there (it is double gated) and the scheduler kept trying to say, it is for weedeating, and I told her they do NOTHING there and she couldn't understand what I was saying and just kept repeating a rehearsed answer. I told her it was unethical, unprofessional, and fraud to charge a customer for something they did not receive and my back yard has a covered patio that has a concreate pad that covers half of my back yard so theyjust have to do a strip in my back yard, one side strip and small front.
Well, she started looking up my yard on realtors sites and I said what is that going to do ? It would be more effective to say that we would subtract the footage out we really don't do and give you a price that way. Also, she told me that if you call withing 24 hour period they give you satisfaction . Well who told me that when I first signed on. Unfortunately, I have been in hospital and did not call from there (Sorry). Also, Fist time they mowed my first yard to include small strip to neighbors driveway and other side which is probably a three six feet extra strip and the last time they forgot that and my yard looks worse because it shows two foot high grass and their mow. They left HUGE chunks of grass and weed and scheduler said it was what they always do and they did NOT do this first two times. I was NEVER offered additional services and their edging leaves something to desire. IF I could have the same ONE person who pays attention to detail or consistently it would help.
What bothered me is they did not offer to take anything off my account or give me next mow discounted or something as the last mow was not an acceptable mow and I appeciate the apology and statement they would talk to crew but I paid for a bad job and I DO NOT LIKE THAT.
I would like the owner to address this and how you can't read their mind about calling in twenty four hours and I need my bill adjusted, I guess I could dispute it since is on credit card which I think I will. BBB just puts in complaint and the Attorney General has an online complaint form.. I am going to let them mow a couple more times and do update if it is better.

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.

I've had these guys coming to mow my lawn for almost 2 years now, and to be honest I don't know why! They have mutilated the condensation drainage line coming out of my house 4 different times, they don't edge very well along the fence line, and they don't always blow clean my patios after they are done.

They ARE super quick, but what's one thing we all learned in school...The quickest isn't always the best...leads to sloppy, lazy work, which is exactly what these guys exude...laziness and sloppiness.

Today was the last straw. I peaked outside, and there was a freakin 8-yr. old mowing my front lawn!!! Come on!!! This is totally unacceptable. I took pictures, called and canceled my service, and will now be going to the BBB to report this.

Two thumbs down!

1
★☆☆☆☆

I've had these guys coming to mow my lawn for almost 2 years now, and to be honest I don't know why! They have mutilated the condensation drainage line coming out of my house 4 different times, they don't edge very well along the fence line, and they don't always blow clean my patios after they are done.

They ARE super quick, but what's one thing we all learned in school...The quickest isn't always the best...leads to sloppy, lazy work, which is exactly what these guys exude...laziness and sloppiness.

Today was the last straw. I peaked outside, and there was a freakin 8-yr. old mowing my front lawn!!! Come on!!! This is totally unacceptable. I took pictures, called and canceled my service, and will now be going to the BBB to report this.

Two thumbs down!

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.

It was so easy to get a price for lawn service! Within 5 min of calling, service was already set up and I was on the schedule for the next day. I didn't have to wait for someone to come out and measure my lawn to get a price, it was all done in minutes on the phone! They sent a crew with 3 guys that were efficient and precise. I am impressed with how easy it is to communicate with the office, either by phone or email, they make lawn service as painless as possible for their clients. Their prices are competitive and I don't have to deal with the negative aspects of some other companies. I highly recommend Just Right Lawns.

5
★★★★★

It was so easy to get a price for lawn service! Within 5 min of calling, service was already set up and I was on the schedule for the next day. I didn't have to wait for someone to come out and measure my lawn to get a price, it was all done in minutes on the phone! They sent a crew with 3 guys that were efficient and precise. I am impressed with how easy it is to communicate with the office, either by phone or email, they make lawn service as painless as possible for their clients. Their prices are competitive and I don't have to deal with the negative aspects of some other companies. I highly recommend Just Right Lawns.

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Response to First Rating

OK....ALL the properties we mow have a house, a patio/driveway, most have a deck, some have a swimming pool, a few sheds, & many other similar features. Over the years we have created a system for pricing the service based on the total lot size. This allows us to be competitive because we are not spending time & money to send someone out to measure each lot. Anyone who calls around pricing lawn service will come to the conclusion that our prices are competitive. Our pricing is FAIR because ALL customers prices are determined the exact same way. MOST people understand this, a few do not...

2
★★★★★

Response to First Rating

OK....ALL the properties we mow have a house, a patio/driveway, most have a deck, some have a swimming pool, a few sheds, & many other similar features. Over the years we have created a system for pricing the service based on the total lot size. This allows us to be competitive because we are not spending time & money to send someone out to measure each lot. Anyone who calls around pricing lawn service will come to the conclusion that our prices are competitive. Our pricing is FAIR because ALL customers prices are determined the exact same way. MOST people understand this, a few do not...

.

Does the inside of your house need mowing? Does your deck, swimming pool, shed, and/or patio need to be mowed? Of course not! Just Right Lawns bases it?s pricing off your TOTAL LOT square footage. This includes your house and all other improvements on your property; you are paying for all these areas to be "mowed" even though the workers obviously do not need to do any "extra" mowing/maintenance for these improvements. Just Right Lawns (aka ?we mow austin?) refuses to send anyone to your home to provide an accurate price quote based on ACTUAL lawn footage! Do not fall for this scheme--you will be paying WAY too much. Choose a company that treats you fairly by providing accurate price quotes and reasonable fees for the ?serviceable? area of your lot.

0
★☆☆☆☆

Does the inside of your house need mowing? Does your deck, swimming pool, shed, and/or patio need to be mowed? Of course not! Just Right Lawns bases it?s pricing off your TOTAL LOT square footage. This includes your house and all other improvements on your property; you are paying for all these areas to be "mowed" even though the workers obviously do not need to do any "extra" mowing/maintenance for these improvements. Just Right Lawns (aka ?we mow austin?) refuses to send anyone to your home to provide an accurate price quote based on ACTUAL lawn footage! Do not fall for this scheme--you will be paying WAY too much. Choose a company that treats you fairly by providing accurate price quotes and reasonable fees for the ?serviceable? area of your lot.

Pros: local

Cons: rude staff/overcharging customers

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In the past month the service has really gone downhill. They cut two vines at the base and almost severed a tree with their trimmer. The lawn mowing was rushed (9800 sq ft in less than 15 minutes) and as a result was patchy and still remained long in places. It's a shame, as they were very reliable and thorough up to this point.

1
★☆☆☆☆

In the past month the service has really gone downhill. They cut two vines at the base and almost severed a tree with their trimmer. The lawn mowing was rushed (9800 sq ft in less than 15 minutes) and as a result was patchy and still remained long in places. It's a shame, as they were very reliable and thorough up to this point.

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Business Response:

We will work on being more consistent!! Hey Mark I wish I could say that the crew you had changed, but it didn't. I'm glad you mentioned this so we can work on being more consistent. You are right that 2 vines should not have been cut. It is a good idea to put some mulch or rocks around the base of the any tree or vine so the weedeater doesn't touch the plants. Small vines blend in with fences and etc. and hard to see at the base. ( I have cut them also on accident) Thanks for the review J. JRL
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They provided a good service at the first two times then the service was getting worse. For instance, they cut the grass even they saw the grass was already too low, which ended up killing our grass. It is almost impossible to communicate with the crew since they don't understand English and they never told you when they will be there. They rely on customers pass their concerns/pre-warning to someone sitting in their office before the service day. In our case, we did not pay attention that time, they just killed partial of our grass. Their communication method is not effective so we decide to move on with other company.

1
★☆☆☆☆

They provided a good service at the first two times then the service was getting worse. For instance, they cut the grass even they saw the grass was already too low, which ended up killing our grass. It is almost impossible to communicate with the crew since they don't understand English and they never told you when they will be there. They rely on customers pass their concerns/pre-warning to someone sitting in their office before the service day. In our case, we did not pay attention that time, they just killed partial of our grass. Their communication method is not effective so we decide to move on with other company.

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Business Response:

I wish we could have done better for you!! hsian t. I wish we could have done a better job for you. When customers sign up, they choose weekly or every other week. We do mow unless you call and skip. We do not lower the blades if the grass hasn't grown much, we just try to mow high and then blow the concrete areas to make the house look nice. The time period (summer/fall of '08) your talking about, Austin was in a drought and that is the likely reason for the grass dying. We always send out a schedule of the days we will be out to mow the lawn. We are one of the only companies to send a calendar with your mow dates, but we can not tell you the time of day we will be there. There are just too many variables in a day that would effect the time. As many people will testify to, telling the mow date is a big improvement with lawn companies. Most companies don't show up when they say they will and that is one of the biggest complaints we hear from people signing up with us (about other companies). We will take the complaints you mentioned above and really try to work on improving on them. Thank you so much for letting us know. J. JRL
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I've used Just Right Lawns for about a year now. They are prompt, courteous and do a nice neat job mowing/trimming around my yard.

I've NEVER had a problem with them closing the gate, breaking sprinkler heads, etc.

They offer other services (shrub/mulching) that I haven't used yet, but probably will over the course of the next few years.

They are able to auto-deduct the $$ from my checking account the day after they come to do my lawn which is VERY convenient and the price is lower than anywhere else I was looking!

4
★★★★☆

I've used Just Right Lawns for about a year now. They are prompt, courteous and do a nice neat job mowing/trimming around my yard.

I've NEVER had a problem with them closing the gate, breaking sprinkler heads, etc.

They offer other services (shrub/mulching) that I haven't used yet, but probably will over the course of the next few years.

They are able to auto-deduct the $$ from my checking account the day after they come to do my lawn which is VERY convenient and the price is lower than anywhere else I was looking!

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