Elite Ac & Heating

I think this is the worst company. I am just sorry I didn't read this earlier. The owner is awful and has a horrible attitude! He is making us feel as though he is robbing our warranty company as well as our pocket books! Horrible! Do not use them!!!!!!

Posted 07/21/09 | Report Abuse

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I am almost relieved to read the last review of their experience with the owner Tim because I had the exact thing happen earlier this month. He did fix the plugged drain line on my AC which was draining onto my carpet but I felt whipped by this man. I have a service contract with a home warranty company First American and Elite AC and Heating is one of their contractors. Tim has been to my house a couple of times. I thought he was a bit rude in the past but recently he came out of my attic and said that I didn't tell him my coil was dirty in a very condescending way. I am not an AC person and would know that my coil is dirty. He was not helpful at all. He told me not to contact First American again until I got a regular service check with a licensed AC company, because they would not return until I cleaned the 100% dirty coils. I told First American who hires their contractors that he would "never" be allowed in my home again and if they do not have anyone else to send out, that I would cancel my warranty contract altogether. They assured me they had other contractors.Tim may just think that everyone should know about air conditioners and how they function, but if that were true we would not need to hire him. He does not know how to handle the general public. Even if he were competent, I would not invite him to do work for me again based on his rude behavior.

Posted 07/04/09 | Report Abuse

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TIM HORTON was rude and didn't know what the heck he was doing. He gave us the same outcome that he gives every other reviewer... Clean youre Coils.
So if you want to invite RUDE unknowledgeable people into your home then these are the people you want. But I am pretty sure that you want to get what you pay for right and these people will not give that to you.
I will be marking my experience with this company down to everyone that I know so that MAYBE others will be aware and not have to experience this ridiculous excuse of a man or company.
I wouldn't even call these people if our A/C went out and they were the only company that could help me!!! It's sad that an OWNER acts so childish. (OH And my 3 year old nephew has better manners than this man does!!)
So I would just tell anyone considering this company to turn and RUN.... Sprint..... Hard.!!!!
You will be throwing your money away on a sorry excuse for a Company!! The BBB has bad things to say as well as other accredited websites and companies. I wish I would have looked into these people but my husband made the appointment and I thought he did.

Posted 06/24/09 | Report Abuse

1 out of 1 people found this review helpful.

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Elite called me promptly to make an appointment. Tim came to the door with a big Texas sized smile. Verified who I was & why he was here. He knew what the problem was with our a/c before he even looked. Tim fixed it in no time, then checked the unit over to make sure everything was working. He and his staff were both friendly & professional. Kudos to Elite AC & Heat.

Posted 05/06/09 | Report Abuse

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The owner, Tim Horton, came out two separate times to diagnose a heater which worked intermittently. Both times he was unable to find the problem. The second time he told me to clean the coils and blower which were "100% dirty" and there was no way he could diagnose a problem he couldn't observe (the heater happened to be working the day he came). I called another company to do the cleaning. Within a very short amount of time, this gentleman had found the problem (which he wasn't ever looking for) AND cleaned the coils and blower. Apparently, when you know what you're doing, observing the problem isn't necessary. I found Mr. Horton to be condescending and more than happy to take my service fee for a problem he could neither fix nor find.

Posted 01/23/09 | Report Abuse

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