Kelly & Melinda did an aswesome job & answered all of my questions about the deal. They made me feel extremely comfortable about purchasing a vehichle from them since I am an out of state buyer. I would definately buy again at this dealership! The drive is well worth it!
When i first arrived i was kindly greeted by a gentlemen named Ron Twist. I explained to Ron what i was looking for and he immediately went into action. The terms of the deal was reasonable, eventhough my trade was not accepted. The finance manager made the buying experience enjoyable.
The experience I had at Jim Marsh was fantastic. My salesman consultant Ron Twist was very laid back, easy to work with and made my experience at the dealership a great one. I would definately recommend to anyone looking to buy a car to come here. Ask for Ron he was the best sales consultant I have ever dealt with!!
Kelly initially helped us and was very nice. Ron Twist took over from there. I have to admit he was very fantabulous. (thats a mix of fantastic and fabulous). The xar seems to be a good deal. I would have liked that CD player, but thats ok! It was a very comfortable visit. I have faith in the purchase.
Dropped. Off my jeep wrangler. That had front bumper and front cross member bent, I was told numerous times it would be done, and that the cross member was done and just waiting on bumper after 1.5. Weeks. Was called and told it was done. Drive there. All th cosmetic. Was done. Replaced. Bumper. Left hard ware off. Washers ext. and after looking under at crossmember not even touched still bent and hade new parts attached to it. Didn't even line up right. , looked @. Paperwork. The insurance company charged for stuff not done, offered. If I give them another chance. A free detail and better rental car, they don't get it if I wasn't. A mechanic would not even have noticed, I didn't sign. Release took my car and called claimes. Adjuster to keep claim open, service manager completely. Out of the loop my sales man was cool. Service manager was really smug and tried to make me feel bad. So sorry I would have lost my job, charging for stuff that never got done, hmmmm. Do the insurance company's no this or do they just not care, general manager came out though he was better than every one walked off quickly. They admitted it didn't get done and had no answer. For why I wouldn't take my daughters trike to get fixed there, I wish I would have. Kept my appointment with chapman were I bought it I don't give second chances to people who have no idea how they stay in business lying ,insurance fraud, and overall crappy work it's no wonder they got there jeep dealership yanked. About 2 years ago,will never ever go there again
By far the worst car buying experience of my life! After buying a complete lemon from these people(car stopped working after only 4 days), I finally convinced them to let me trade the car in to buy from them again. Not only did they refuse to give me the full price back to put towards another used car, they permitted me only a selection of a handful of terrible cars to choose from. I begged them to go down just $500 dollars on a halfway decent car and even after all the BS they put me through with the lemon they sold me, they absolutely refused. To think they call themselves reputable with any sense of customer care is laughable. I now have taken back the lemon and have to bite the bullet to fix it out of my own pocket.
I only wish I had looked at the many terrible reviews I've come across before doing business with this dealership.
1 out of 1 people found this review helpful.
My daughter has spent the last two years working at a part-time job to buy her first car cash. She made the unfortunate mistake of choosing to buy it at Jim Marsh Centennial. In my opinion the sales manager is an arrogant, belligerent, misleading and corrupt old time conned artist who knowingly talked her into buying a lemon. She asked him several times of the safety issues with the vehicle because the car was going to be used to go back and forth to California. They stated it was in perfect condition. She asked three times for the car fax report. She felt as if they continually distracted her and never gave it to her. Three days after buying the car it broke down in the middle of the freeway. Not just broke down but shut down completely. She was unsafely stuck in the middle lane screaming to me from her cell phone in fear for her life. Imagine your car completely shutting down in the middle lane of the fwy at 3:00 pm in the afternoon with no warning. After numerous attempts of the car starting and shutting down, she was able to get to the shoulder. Her boyfriend came and was able to get it started and made several stalling attempt to finally get it back to the dealership. She was terrified from the experience. They had the car for three days. After their test drive they stated the car shut down only once to them and determined it was clogged fuel injectors. They said they cleaned them out and it was now fixed. Four days later the same problem occurred. She got stuck in the middle of the street and after numerous attempts of the car shutting down got to a safe place. I called the dealership and asked to have the car towed and to find out what really was wrong with it. This is where they began their mantra of "AS IS." My daughter called the salesman herself at this point and was appalled at his intimidating stance of sorry but you bought it "AS IS." They told her she could bring it down but all they could do is look at it. She told them at this point because of how unsafe the vehicle was she wanted to return it. They refused to tow the vehicle. I called and they told me they would not tow it and would only look at it if I brought it down, but now it's your daughters problem. On the way to the dealership it stalled several times and ended up stalling right in front of their showroom. The moment I sat down to talk to the salesman the sales manager came in and tried to intimidate me by putting his hand two inches from my face as if to shut me up or slap me, he interrupted our conversation and to tell the salesman about some other deal and walked out. This form of intimidation concerned me and I commented on this man's rudeness to the salesmen and he agreed and apologized for him. I explained my concern of safety issues regarding this vehicle and before we would ever take the vehicle back the issues needed to be address and the problem fixed. I also gave him several options of giving her a vehicle of equal value that worked properly or give us our money back or apply it to a new vehicle. He then stated all the dealership was responsible for as far as safety was concerned was making sure the lights on their vehicles worked. I told the salesman they need to follow through with their promises to make this right and with what he said when he sold the car. That this car was in perfect condition and that if she had any problems that all she had to do was bring it back and they would take care of her. He then stated there was nothing more they could do and he was going out of his way in allowing his mechanic to look at it. Salesman called the next day stating their general manager could find nothing wrong with the vehicle and he was backing him up with his decision and to come and pick up the car. My daughter asked one more time for them to work with her to possibly buy another vehicle (against my wishes) and to no avail. In my opinion, we came to the conclusion that the salesmen are all puppets trying to initiate a deal. At some point in time the old dirty dog salesman manager comes out with his 100 years of experience and tries play with his senseless numbers. You look at him as if he??s crazy and want to feel sorry for him but can??t. In my opinion, he??s an old codger with nothing more to live for so he wears his bitterness on his face like an old nasty twisted bastard of a man that he is. She used all her savings and the experience was a nightmare. In these economic times how could people be so ruthless.
I have bought 6 cars new off a lot in my time on this planet. NEVER ONCE have I been treated so horribly then at this Garbage dump of a dealership. When I sat down to work out #'s on a new car , the sales manager came over with an offer that was so rediculous I was more offended then angry. KEEP IN MIND I HAVE AN EXCELLENT CREDIT SCORE! They low balled a trade in, that 3 other dealerships where willing to give $3000 more for!!!!! At one point after getting 3 rediculous offers for financing from there arrogant credit manager I took out a calculator and crunched the #'s in front of them . This terrified the obviously blind sided credit manager. He had NO Explanation on how his offer was that far off . Thats when his manager took over. With B/S lines like there nothing in these cars ( meaning they sell them for $200 over what they pay) People if you believe this I will sell you a bridge anywhere in the world. They offer to show you b/s invoices proving so. I would like to see how they keep the doors open and payroll paid. Since the whole team over there are all over what seems to be about 65-70 years old, they don't have a concept of the internet being a global sharing point of information. I told them "listen I have been on numerouse forums ,where people get together and post what they paid for cars and what options were in them". I told him the average was $2000 cheaper then his offer. NO REPLY ! This dealer ship is a perfect example of B/S oldschool salesman that try to confuse people with bad math who don't know any better. Bring a calculator with you. If you read this revue and still go there you deserve the headache and heartburn that will surley follow. Unless you love being ripped off by Geriatric, stereotypical shady car salesmen.
I had a wonderful experience in the service department ! I had asked them to see if my car had any items that I should address and correct ; although, they could of created a problem to fix , they gave it a clean bill of health and complimented me on the car!! What a pleasant surprise !! Bobette was an interestinG and knowledgable women . The parts man acted kind and very helpful !!
This is the worst experience I have ever had....These people fixed what I brought the car in for, but when I picked it up, it sounded worst then it did when I originally brought it in. The Maintenance team, the Maintenance Manager , the Adviser, all the way up to the GM, basically called me a liar..were VERY unprofessional, stating that my car sounded like this when I brought it in...I have statements from a multiple of witnesses who will vouch that my car has NEVER sounded like this.
2 out of 2 people found this review helpful.
DO NOT bring your car here for body work. They seem extremely inexperienced and uncaring. I brought my PT Cruiser here for body work and 1 1/2 months later they told me that it was ready to pick up. When I got there and saw my car I thought it was some kind of joke. The sides of the car that they had re-painted looked like the surface of the moon, they left a lump in the bumper which they had fully acknowledged that they knew about but still wanted me to accept, they forgot to paint parts of the trunk and forgot to put parts on my car that had fallen off in the accident. When I said that I wouldn't accept the car in this shape the man from the body shop told me, "Well, this was a re-do maam and you know, it's not a Mercedes." NICE. Long story short, I left the car there to fix the problems at hand and I was called 2 weeks later to pick up my car. I did accept the work at that time. So as I got on the freeway on my way home I noticed that my car was over-heating. I pulled off, opened the hood and noticed that I had no Prestone. My sister was following me and got me 2 one gallon bottles of Prestone. We proceeded to put both bottles in my car. I've spoken to 2 mechanics since who tell me that they believe that my car had been sabotaged by someone at the shop since Prestone cannot just disappear.
BOTTOM LINE: If you're looking for good service and a professional body shop DO NOT go to Jim Marsh Centennial
1 out of 1 people found this review helpful.
Not only did they comparatively have the better prices amongst all the Jeep dealers in town according to my research I conducted online they didn't drive the sale down your throat. They were straight forward willing to work with you to make the right deal for you at terms that all could agree. Steve Broka was extremely professional, nice, and didn't play those games that I ran into in the other five dealers I had visited prior to this one. I would most sincerely recommend this for anyone looking to avoid the hassle that is usually involved in a car buying experience.
0 out of 2 people found this review helpful.
Careful about these guys - they present you with the price AFTER tax, then when you say it is too high they subtract a few grand, then subtract your trade in (valued VERY LOW) and then add the taxes and fees ONE more time. To think that they believe we are so stupid as to fall for that! be REAL careful about these guys!
PROS: absolutly NONE
2 out of 2 people found this review helpful.
I live in Goldfield, Nevada where quality automobile service is only a dream. My transmission was stuck in low gear on my Jeep Grand Cherokee. I contacted Jim Marsh Chrysler Jeep. I loaded my Jeep on a flatbed truck and hauled it to Las Vegas for service. Jim Marsh himself, pushed me to the front of the line understanding my predicament. I found Jim Marsh to be a warm and caring businessman. His staff is highly trained and extremely courteous. I was up and running in under three hours. Three cheers for a dealership that cares.
PROS: Super service, comfortable lounge and great coffee
CONS: No negatives to date
0 out of 2 people found this review helpful.
I have bought a lot of cars in my lifetime. Although I ended up buying my Chrysler from another dealership, I would still recommend this location. We went in and told them we didn't have all day to haggle in the dealership. We told them the price we would like to pay, they had a guy work the numbers and told us the best price they could do, it wasn't good enough for us, and we left. We didn't have to go back and forth with numbers and different people coming out to haggle with us. The dealership is also very nice looking. The inside sort of reminds me of a lodge. The sales people are friendly without being pushy.
0 out of 1 people found this review helpful.