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May 09, 2012Was this review helpful to you?
Terrible experience for me. We had a pet accident so we called this company who came out the next day and charged us more for one room than they do for multiple rooms. Long story short is that their "cleaning" did absolutely nothing to help the smell. I went out and bought my own consumer carpet cleaning machine and did it myself. A large amount of dirt that came out AFTER they did their cleaning service which tells me their methods don't work or their techs aren't trained properly. Either way the smells are now gone.
May 07, 20121 out of 1 people found this review helpful.
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I called at the last minute on a Sunday at about 6pm (what was I thinking?) because I wanted my carpets to be cleaned before my house went on the market the next day. The owner was at my house within an hour and did an excellent job!! I can't say enough about it. NO ONE in town can beat their prices, trust me Ive called about 20 places. He cleaned 5 rooms for 99 dollars and I had some bad pet odor and he only charged 10 dollars for that. The average of other places around town were 150 for 5 rooms and 20 per AREA of odor remover. They have the right idea because I will definitely be using them again and I will refer my friends as well. You wont be disappointed
Pros: Open 7 days a week, the service, the prices
Cons: None
it was a delight to deal with this company and they did what they promised they offered a moneyback guarantee and to my suprise they did not have to honor it because they did a outstanding job removing pet stains and odors.. thanks...
Pros: money back guaranteee
the service was fast, the technicians were friendly on time and they moved furniture around at no additional charge, my friend recommend the company to me and i am glad he did i will use them in the future..
Pros: fair price, quick service
Cons: could not remove a bleach stain..
I HAD FURNITURE AND CARPET CLEANED ON THE SAME DAY AND I SAVED AROUND 60 DOLLARS . .. THE GUYS WERE FRIENDLY FAST AND VERY KNOWLEDGABLE...
Pros: GOOD PRICE / FRIENDLY
Cons: VERY SMALL COMPANY...
i needed my carpet cleaned very badly and i am on a fixed income the carpet is horrible instead of insisting on the normal price they offered me a 2 for 1 deal clean one room get the second one free the rooms really weren't that big and they needed it bad thanks for working with me.....
Pros: great deals
Cons: they arrived to early we were not quite ready
Hello
to anyone out there looking for a great company with fast friendly service you might want to consider r and r. the guys did a wonderful job on my rugs and sofa and the whole house smells fresh. thanks guys......
Pros: friendly service
i was recently trying to get some carpet cleaned in a rent house i own that had not been cleaned in seven years. some of the rooms were horrible. the carpet guy recommended replacing the carpet in the master bedroom and and in the living room. they saved me time and money and they did not make any money on the carpet replacement because i used my own guys for that. they did a good job on the rest of the house wiill use in the future.
Pros: honest / free estimates
i called got a live person on the phone, they gave a guaranteed quote with no strings attached they came out 30 minutes early and did a good job. finally customer service without a bunch of additives they removed red wine and paint from my carpet at no additional charge im happy and so is my girlfriend.
Pros: upfront price with no games
Cons: n/a
i was very happy with the way my carpet came out after they cleaned it. they were very professional and they answerd all my questions with a yes or no maam even though i am not that old . thanks love you guys see you next time.
Pros: professional
Cons: arrived to early i was still sleep......
I USED R AND R LAST MONTH AND MY CAT URINATED ON MY FRESH CLEAN CARPET THAT THEY HAD CLEANED SO WELL. I CALLED AND THEY RECOMMENDED A INEXPENSIVE PET TREATMENT OF 1/2 VINGEGAR AND 1/2 WATER I USED IT AND IT ACTUALLY WORK . I THANK THEM FOR THERE HONESTY I AM ON A FIXED INCOME SO EVERY PENNY COUNTS MOST COMPANIES WOULD HAVE CHARGED ME FOR CLEANING THE WHOLE AREA AGAIN. THANKS I WILL USE YOU GUYS IN THE FUTURE....
Pros: HONEST
I would highly recommend RR for carpet cleaning. I chose R and R for steam cleaning after looking up citysearch. Not only did R&R arrive early, but it was done within 45 min (1300 sq ft apt.). The man was very friendly, professional and quick. He also moved all my furniture around, making sure the carpets were properly cleaned. I will definitely use R&R again next time!
THE ONE YEAR WARRANTY DID IT FOR ME. I CALLED THEY DID A HELLOVA JOB AND I CAN USE MY WARRANTY AS MANY TIMES AS I LIKE AND BELIEVE ME IM GOING TO USE IT....
Pros: A WARRANTY GOOD FOR A YEAR
Cons: TOOK SOME TIME TO REMOVE STAINS
after getting the run around concerning pricing from several companies i found this one that has a unlimited package with warranty. the manger said the price was guaranteed or it was free im happy and they did a great job....
Pros: no hassle pricing
Cons: limited warranty
hey i was surely impressed at how the tehnicians removed a large black ink stain from my carpet and how clean the carpet was after they cleaned it. they told me prior to cleaning my carpet that they ask all their clients to give a honest review on city search. that made me feell as though they had to give a 100% effort knowing i was going to review the service online. overall they did a good job and the price was right to. thanks............
Pros: informative, fast. ontime
i had my carpet cleaned by r and r a few months ago and i was a very satisfied customer but i recently purchased a new dog who created a very small urine stain on my carpet i called to get a estimate and these guys removed the stain free of charge maybe because i was a previous customer, but regardless of the reason i will sure call on these guys in future they gave me a home remedy for urine stains that cost around $2.00 thanks guys for the tip
Pros: friendly and very patient
we tried this company for the first time because our regular cleaning company was over booked, we must say that they did what they promised and we are happy with our service. the price was right and we will use them in the future......
Pros: good price / on time
Cons: small local company
i called late in the afternoon trying to get someone to clean my carpet i really didn't think that they would come out that late but they did. they did a real good job and i will use them in the future. the price was very reasonable also. thanks.
Pros: came out even though i called at the last minute/ good price
moved furniture, cleaned carpet, removed stains and it was all done at a reasonable price. i must say i have been over paying for carpet cleaning for years now i have a reliable company that only needs a one day notice before they come out. the technicians were all in uniform and i was told over the phone the names of the guys that would be coming out to service my house just in case i had any questions or concerns. thanks guys you rock!!!!!!!!!!!!
Pros: reliable and arrived early
being in the military we have to always be on time. so this was a big plus with me. they arived thirty minutes early and did a outstanding job. there was a large clorox and bleach stain that was in my carpet for several months that they could not get out. they do not charge for stain removal even though they spent about twenty minutes trying. so no harm no foul. but overall i was very pleased with my service.
Pros: arrived thirty minutes early / free spot removal
I CALLED R & R CARPET CLEANERS AT AROUND 7PM ON SATURDAY I NEEDED TO HAVE MY CARPET CLEANED BECAUSE I WAS HAVING COMPANY OVER ON SUNDAY. THEY WERE ALREADY BOOKED FOR THE DAY BUT WHEN I EXPLAINED THE SITUATION TO THE OWNER HE CAME OUT PERSONALLY AND CLEANED MY CARPET AND HE DID A REAL GOOD JOB. THANKS FOR THE LAST MINUTE HELP I WILL REMEMBER THIS FOR FURTURE REFERENCES.
Pros: FAST FRIENDLY SERVICE
the guys went above and beyond the call of duty, they moved my funiture around to clean behind and under and they put it back in place after they were done. they did a good job on my carpet and ask me to inspect the stains they removed to ensure i was happy. i was also told to call them after the carpet dries just to be sure the stain did not reappear because that has happen to me before with another company. overall i would recommend these services to anyone looking for good service.
Pros: took the time to do the job right
Cons: none
as a consumer i was very pleased to find a company that talks the talk and walks the walk. they delivered what they promised me over the phone good carpet cleaning at a reasonable price. the friendly service along with the money back guarantee sold me on this company. the fact that it is a local family owned company is a plus because if there were every any problems i feel that it would be resolved fairly quickly.
Pros: reasonable pricing
Cons: took some time remove some stains
just wanted to thank you guys for doing a job well done. i have already told my friends and family members about my service.
these are really good carpet cleaners with very affordabe prices. i was quoted a price over the phone and the price did not change. they gave honest recommendations on additional services but were not pushy sales people. i recommed this company to anyone wanting reliable carpet cleaning.
Pros: affordable, fast and reliable
i am very impressed by the knowledge and skill level of the technicians. i use to be a carpet cleaner many years ago and we did not receive the ongoing training this company seems to get. the carpet looks and feels very fresh and it dried fairly quickly. they also had no problems moving around furniture without my help. i just want to thank the guys for a job well done.
Pros: knowledgeable
Cons: very small compnay
ontime and they did a great job on my carpet and upholstery. we received a discount for having upholstery and carpet cleaned on the same day . these guys are alright in my book.
Pros: affordable price
Cons: none
i thought my service was outstanding. i like the price and i like the service the technicians were very friendly and they answerd all of my questions before they got started. they also told me that they have a money back guarantee that really put be at ease. will use this company again.
Pros: money back guarantee no risk involved
Cons: small company very busy
we called this company at the last minute not knowing what to expect we usually use the larger companies that have been around for years. my husband said lets give them a shot. i was very glad i did. not only did they do a good job but they were very professional and they arrived 30 min early. i would recommend this company we had serveral large stains that we thought were permanent but we found out from them we had been using the wrong chemicals go figure
Pros: on time. fast and reliable
this is a professional company with great service. the price is very reasonable i will use this company in the future.....
This is my third time using the company and as always I am happy. These guys are always upfront with the pricing because I hate to be suprised. lova ya....
Pros: on time
Cons: N/A