Plum Creek Medical

★★★☆☆

Health & Medical

Health & Medical
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We had been using Plum Creek Medical for a few years now as our primary doctor. We thought is was nice having them right down the street from us. However, recently we have been billed for their urgent care services without even being

3
★★★★★

We had been using Plum Creek Medical for a few years now as our primary doctor. We thought is was nice having them right down the street from us. However, recently we have been billed for their urgent care services without even being

.

In response to the last few negative postings, I want to apologize for the experiences you had at Plum Creek Medical. I??ve addressed these issues and we will continue to strive to offer the best service to our community. If you have any questions or comments, please don??t hesitate to contact me directly. Here are some comments from other patients who had positive experiences here; listed anonymously. I hope your next visit at Plum Creek Medical mirrors these.

Sincerely,
Mary England
Practice Administrator
303-688-4540

Dr. England??s Comments:

??Thanks doc! Great job. Thanks for the discount!
??Excellent provider.
??You??re the best! I can??t thank you enough!
??PCM just gets better all the time and more efficient!
??I am very impressed. Very organized and professional.
??I really appreciate the personal care here!
??Dr. England is a great and caring doctor??the best I have ever had.
??Great service.

Dr. Madden??s Comments:

??Thanks for getting me in so quickly.
??She is fantastic and made me feel comfortable. Thanks!
??Very prompt and personal not like just another patient and not in a hurry.
??Great manner and high level expertise.
??Very nice and really took the time to talk to me about what we are going to do. Thank you.
??Great visit??she took much time with me. A+
??We love this lady!
??I really appreciate her.
??The visit was so quick??thank you!

Dr. Carpenter??s Comments:

??Excellent Communicator.
??Very efficient and pleasant, respectful and comfortable.
??SO NICE!
??Dr. Carpenter was great.
??Very friendly and knowledgeable.
??Dr. Carpenter is so very careful and professional??great attitude??very committed and peaceful!
??He listens, comments, and is very friendly all the time!
??Dr. Carpenter is very friendly and a good doctor!

Kristen Everett??s Comments:

??Loved her promptness.
??Very good doctor!
??She answered all my questions and was very nice! Thank you!
??Kristyn is awesome. I get the best care ever!
??She has the best mannerisms. Thank you!
??Caring, no rush.
??Thank you Kristyn!

Mike Schneider??s Comments:

??Very personable.
??Very patient and willing to answer my questions
??Give Mike a raise!
??Very good??great experience??even sick!!
??Fast, great service!
??You guys are awesome! Keep up the good work.
??Great place to visit??have taken great care of me.

Dr. Simon??s Comments:

??He did an excellent job on Caroline??s stitches??it??s healing beautifully.
??Very nice 1st visit!
??He was awesome!!!
??Great guy! Good sense of humor and helpful info given!
??Very nice knowledgeable
??Awesome Dr.

Staff and Lab Comments:

??For over 10 years Plum Creek Medical has always taken great care of me. JJ in the front office has also been very nice to me.
??Maryam is the best! I am so scared of needles and I didn??t even know it was being done.
??For being from California I was treated very nicely. Thanks to all the staff.
??Jennie thank you for all your extra effort and follow-up with the insurance problem on my prescription.
??Great customer service!
??Staff very helpful.
??Dr. Madden??s nurse was wonderful and inviting as were the front office people.
??All folks have always been wonderful, especially Beverly.
??Jennie was fabulous!
??I just wanted to thank you for helping me yesterday. I went to the work comp dr. and my tail bone is fractured. Just thought you??d like to know. Thanks again for your help.
??Maria at the front desk saved me $350.00??it needed to be re-billed. Thank you!

2
★★★★★

In response to the last few negative postings, I want to apologize for the experiences you had at Plum Creek Medical. I??ve addressed these issues and we will continue to strive to offer the best service to our community. If you have any questions or comments, please don??t hesitate to contact me directly. Here are some comments from other patients who had positive experiences here; listed anonymously. I hope your next visit at Plum Creek Medical mirrors these.

Sincerely,
Mary England
Practice Administrator
303-688-4540

Dr. England??s Comments:

??Thanks doc! Great job. Thanks for the discount!
??Excellent provider.
??You??re the best! I can??t thank you enough!
??PCM just gets better all the time and more efficient!
??I am very impressed. Very organized and professional.
??I really appreciate the personal care here!
??Dr. England is a great and caring doctor??the best I have ever had.
??Great service.

Dr. Madden??s Comments:

??Thanks for getting me in so quickly.
??She is fantastic and made me feel comfortable. Thanks!
??Very prompt and personal not like just another patient and not in a hurry.
??Great manner and high level expertise.
??Very nice and really took the time to talk to me about what we are going to do. Thank you.
??Great visit??she took much time with me. A+
??We love this lady!
??I really appreciate her.
??The visit was so quick??thank you!

Dr. Carpenter??s Comments:

??Excellent Communicator.
??Very efficient and pleasant, respectful and comfortable.
??SO NICE!
??Dr. Carpenter was great.
??Very friendly and knowledgeable.
??Dr. Carpenter is so very careful and professional??great attitude??very committed and peaceful!
??He listens, comments, and is very friendly all the time!
??Dr. Carpenter is very friendly and a good doctor!

Kristen Everett??s Comments:

??Loved her promptness.
??Very good doctor!
??She answered all my questions and was very nice! Thank you!
??Kristyn is awesome. I get the best care ever!
??She has the best mannerisms. Thank you!
??Caring, no rush.
??Thank you Kristyn!

Mike Schneider??s Comments:

??Very personable.
??Very patient and willing to answer my questions
??Give Mike a raise!
??Very good??great experience??even sick!!
??Fast, great service!
??You guys are awesome! Keep up the good work.
??Great place to visit??have taken great care of me.

Dr. Simon??s Comments:

??He did an excellent job on Caroline??s stitches??it??s healing beautifully.
??Very nice 1st visit!
??He was awesome!!!
??Great guy! Good sense of humor and helpful info given!
??Very nice knowledgeable
??Awesome Dr.

Staff and Lab Comments:

??For over 10 years Plum Creek Medical has always taken great care of me. JJ in the front office has also been very nice to me.
??Maryam is the best! I am so scared of needles and I didn??t even know it was being done.
??For being from California I was treated very nicely. Thanks to all the staff.
??Jennie thank you for all your extra effort and follow-up with the insurance problem on my prescription.
??Great customer service!
??Staff very helpful.
??Dr. Madden??s nurse was wonderful and inviting as were the front office people.
??All folks have always been wonderful, especially Beverly.
??Jennie was fabulous!
??I just wanted to thank you for helping me yesterday. I went to the work comp dr. and my tail bone is fractured. Just thought you??d like to know. Thanks again for your help.
??Maria at the front desk saved me $350.00??it needed to be re-billed. Thank you!

.

Plum Creek Medical is wonderful!!! Their new Pediatrician Dr. Simon is the best doctor we have ever seen - He is so helpful and gives you plenty of information on keeping your children in the best of health. I would recommend him and all the other doctors at Plum Creek Medical to everyone!

2
★★★★★

Plum Creek Medical is wonderful!!! Their new Pediatrician Dr. Simon is the best doctor we have ever seen - He is so helpful and gives you plenty of information on keeping your children in the best of health. I would recommend him and all the other doctors at Plum Creek Medical to everyone!

.

I will never return to Plum Creek Medical. The staff is anything but urgent in returning calls, especially with test results. As a result, I had a long and extended sickness, with horrible side effects, that could have been avoided, if the proper care would have been taken on my first visit. After talking to the patient care rep, who is a relative of the doctor, my large bill was only reduced 14 dollars. I can't wait for the new urgent care to open in Castle Rock. Please beware. I've had a horrible expeirence, and will warn anyone I know not to go there. I'm not a whiner, and this is my first post, because I felt so strongly.

0
★☆☆☆☆

I will never return to Plum Creek Medical. The staff is anything but urgent in returning calls, especially with test results. As a result, I had a long and extended sickness, with horrible side effects, that could have been avoided, if the proper care would have been taken on my first visit. After talking to the patient care rep, who is a relative of the doctor, my large bill was only reduced 14 dollars. I can't wait for the new urgent care to open in Castle Rock. Please beware. I've had a horrible expeirence, and will warn anyone I know not to go there. I'm not a whiner, and this is my first post, because I felt so strongly.

.

Terrible. I waited for 60 minutes for the doctor to see me about a sore throat. Instead of helping me with my issue, he talked about a book I should read on natural remedies. I will never go back. I definitely would NOT recommend PCM.

0
★☆☆☆☆

Terrible. I waited for 60 minutes for the doctor to see me about a sore throat. Instead of helping me with my issue, he talked about a book I should read on natural remedies. I will never go back. I definitely would NOT recommend PCM.

Pros: good magazines in the wait room

Cons: unfriendly staff, slow, expensive, too cold

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I chose this place because it's close to home, but I'm considering driving somewhere else to seek future care. The office staff is not the friendliest people in the world. They make you feel like you are wasting their time by going there. I have been there many times, and I have never been seen on time. I also wait at least 45 minutes. Twice I had to wait over 1 1/2 hours , with a 2-year-old with me, just to see a P.A!

0
★☆☆☆☆

I chose this place because it's close to home, but I'm considering driving somewhere else to seek future care. The office staff is not the friendliest people in the world. They make you feel like you are wasting their time by going there. I have been there many times, and I have never been seen on time. I also wait at least 45 minutes. Twice I had to wait over 1 1/2 hours , with a 2-year-old with me, just to see a P.A!

Cons: unfriendly and long wait

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Are you kidding me? I can't believe that I am WASTING my time doing this. I only hope others see this. It seems that every time I went in to see the doctor it took for ever to be seen and then, when I had a concern to discuss, the doctor had no time to deal with it. I felt like I was just there so they could take my money.

I would go somewhere else if I were you. I dont feel like I was "cared" for, of course they cared about my money. GO SOMEWHERE else! You'll thank me.

0
★☆☆☆☆

Are you kidding me? I can't believe that I am WASTING my time doing this. I only hope others see this. It seems that every time I went in to see the doctor it took for ever to be seen and then, when I had a concern to discuss, the doctor had no time to deal with it. I felt like I was just there so they could take my money.

I would go somewhere else if I were you. I dont feel like I was "cared" for, of course they cared about my money. GO SOMEWHERE else! You'll thank me.

Cons: Long Waiting time, Not sure of Competence in some doctors

.

I am a generally healthy person and have been to this office about 4 times. I do not recommend this office. They are unorganized, impersonal, and don't keep appointments. I had a prolonged condition for which I needed to see a physician. The doctor was more than 45 minutes late on a couple occasions for the appointments and never offered an apology or explanation.

Furthermore, the doctor ordered tests and it took more than a week for them to read me the results. I called a few times and was either put on hold, or told to leave a message (which they never returned). Once, I even reached an exasperated nurse who sighed loudly and rudely snapped that she was just too busy to help me. In the meantime, I was left suffering and wondering what could be done to improve my quality of life.

If you need a check-up, this might be a place for you. Otherwise, choose a doctor's office that treats you like a person and not a nuisance!

0
★☆☆☆☆

I am a generally healthy person and have been to this office about 4 times. I do not recommend this office. They are unorganized, impersonal, and don't keep appointments. I had a prolonged condition for which I needed to see a physician. The doctor was more than 45 minutes late on a couple occasions for the appointments and never offered an apology or explanation.

Furthermore, the doctor ordered tests and it took more than a week for them to read me the results. I called a few times and was either put on hold, or told to leave a message (which they never returned). Once, I even reached an exasperated nurse who sighed loudly and rudely snapped that she was just too busy to help me. In the meantime, I was left suffering and wondering what could be done to improve my quality of life.

If you need a check-up, this might be a place for you. Otherwise, choose a doctor's office that treats you like a person and not a nuisance!

.

I had been a patient with Plum Creek Medical for over 20 years. I went in six months ago to obtain copies of medical records. I had to have them in order to continue with classes at my college. All of my medical history prior to 2001 were lost! They had the audacity to suggest that I perhaps had never been a patient there before then. I was livid. I spoke to my mother and they had lost hers twice during her patient history. Thank goodness they found them her old records, but it was always years later. I later spoke with a woman in billing there. As I went to pay my bill, I mentioned my lost records. She said they were probably deliberately destroyed when I turned 18, as it was their policy. Who destroys medical records when a person turns 18? I'm still considering reporting them to the AMA for that.
Plum Creek doesn't have their stories straight & I wouldn't expect anything more from their care. The doctors are too busy for personal care. A friend of mine made an appointment with her doctor. When she arrived, the doctor told her she was very busy & couldn't do more than write her prescription today, but that she wanted to see her in four weeks. My friend was upset that she had just spent the 10-dollar co-pay for such a visit. The doctor had even written the prescription wrong. As she left she saw her doctor, sitting down, eating in an office. She was not happy that the doctor absolutely did not have time for her & her questions because ultimately she was more concerned about her lunch getting cold. She is currently looking at other clinics.
I could go on and on about such instances related to this facility. Most of the good doctors have left over the years. I simply see it as a disorganized, disgraceful establishment. If you value your health, and want a more in-depth diagnosis than "it's a sinus infection," go elsewhere. After switching to another clinic, I realize what proper medical care is supposed to be, and Plum Creek Medical is not the place to get it.

0
★☆☆☆☆

I had been a patient with Plum Creek Medical for over 20 years. I went in six months ago to obtain copies of medical records. I had to have them in order to continue with classes at my college. All of my medical history prior to 2001 were lost! They had the audacity to suggest that I perhaps had never been a patient there before then. I was livid. I spoke to my mother and they had lost hers twice during her patient history. Thank goodness they found them her old records, but it was always years later. I later spoke with a woman in billing there. As I went to pay my bill, I mentioned my lost records. She said they were probably deliberately destroyed when I turned 18, as it was their policy. Who destroys medical records when a person turns 18? I'm still considering reporting them to the AMA for that.
Plum Creek doesn't have their stories straight & I wouldn't expect anything more from their care. The doctors are too busy for personal care. A friend of mine made an appointment with her doctor. When she arrived, the doctor told her she was very busy & couldn't do more than write her prescription today, but that she wanted to see her in four weeks. My friend was upset that she had just spent the 10-dollar co-pay for such a visit. The doctor had even written the prescription wrong. As she left she saw her doctor, sitting down, eating in an office. She was not happy that the doctor absolutely did not have time for her & her questions because ultimately she was more concerned about her lunch getting cold. She is currently looking at other clinics.
I could go on and on about such instances related to this facility. Most of the good doctors have left over the years. I simply see it as a disorganized, disgraceful establishment. If you value your health, and want a more in-depth diagnosis than "it's a sinus infection," go elsewhere. After switching to another clinic, I realize what proper medical care is supposed to be, and Plum Creek Medical is not the place to get it.

Pros: Local for Castle Rock residents

Cons: Poor care, disorganized and impersonal

.

Plum Creek Medical has an amazing staff and Dr. Jack England treats my whole family. I would recommend them to any incoming family to the Denver, Castle Rock and any other surrounding area. We commute from Centennial and I wouldn't have it any other way. Plum Creek Medical is by far the best medical facility in Co.

2
★★★★★

Plum Creek Medical has an amazing staff and Dr. Jack England treats my whole family. I would recommend them to any incoming family to the Denver, Castle Rock and any other surrounding area. We commute from Centennial and I wouldn't have it any other way. Plum Creek Medical is by far the best medical facility in Co.

.

I recently went to Plum Creek Medical with my daughter after hearing such good things about the Medical Office from several friends. It was everything they said it would be: the staff was friendly, I was seen promptly, and all my questions were answered. My daughter who is hard to win over fell in love with the doctor, she was so good with kids! I could tell they not only know what they are doing in medicine but they also care about each and every patient.

5
★★★★★

I recently went to Plum Creek Medical with my daughter after hearing such good things about the Medical Office from several friends. It was everything they said it would be: the staff was friendly, I was seen promptly, and all my questions were answered. My daughter who is hard to win over fell in love with the doctor, she was so good with kids! I could tell they not only know what they are doing in medicine but they also care about each and every patient.

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If you are looking for a doctor with the most knowledge and a huge heart I have to recommend Dr. England. I just had to find somewhere to let people know how much it means to have a Doctor go above and beyond when the patient is in need. Dr. England not only took my urgent phone call in the middle of the night but then came in on Sunday when they were closed to treat me. He saved me countless dollars by not having to go to the ER and gave me peace of mind at night. I couldn't believe someone would do all he did for me. Just thought people would be interested to know what kind of man and doctor he is.

2
★★★★★

If you are looking for a doctor with the most knowledge and a huge heart I have to recommend Dr. England. I just had to find somewhere to let people know how much it means to have a Doctor go above and beyond when the patient is in need. Dr. England not only took my urgent phone call in the middle of the night but then came in on Sunday when they were closed to treat me. He saved me countless dollars by not having to go to the ER and gave me peace of mind at night. I couldn't believe someone would do all he did for me. Just thought people would be interested to know what kind of man and doctor he is.

Pros: Emergency Room and Family Practice Doctor, knowledgeable, great with kids, great staff

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Plum Creek Medical is a wonderful family practice but it isn't the building that keeps me going back it is my doctor. Doctor England not only helped me laugh my way through an injury, but caught the problem that several others had missed. I look forward to my appointments!

2
★★★★★

Plum Creek Medical is a wonderful family practice but it isn't the building that keeps me going back it is my doctor. Doctor England not only helped me laugh my way through an injury, but caught the problem that several others had missed. I look forward to my appointments!

Pros: close to home and an urgent care

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This is nice medical office and one of very few in Castle Rock. There are several doctors and they also are available as urgent care and can run some labs there in the office. It is usually pretty easy to get an appt and the staff is friendly.

PROS: availability of appts
CONS:

4
★★★★☆

This is nice medical office and one of very few in Castle Rock. There are several doctors and they also are available as urgent care and can run some labs there in the office. It is usually pretty easy to get an appt and the staff is friendly.

PROS: availability of appts
CONS:

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