Lush The Art of Hair

This salon is a textbook example of the horrible stereotype that has been given to successful salons. LUSH has earned it's reputation by Danita White & her spawn. She has shown to be entirely self absorbed & impossible to work for clearly by the rate at which great stylists come and quickly go. Danita has tried to claim all clients as "property of LUSH" and has never allowed any information to past stylists whereabouts to loyal clients. I will not put my money in that pocket or fund the silver spooned child that clearly is the only stylist that has stayed at LUSH.

Posted 05/11/08

Jenna came highly?no?VERY highly recommended by several of my friends, and after seeing the amazing job she did for the bride and bridal party at a wedding I recently attended, I knew I wanted a turn in her chair. I knew going there that she was good...but I was still amazed at just how much I loved my new cut. She knew just how to cut it, style it and what products to use to give it the exact look I wanted. She even took the time to show me how to style it myself at home using the hair dryer and round brush. I am SO thrilled that I finally found a stylist that listens to what I want, knows how to get the look I'm after and then puts an extra special something in there that makes you LOVE your hair again! I already booked my second appointment. She's a very talented stylist and it's obvious that she loves what she does. It was a pleasure and I can't wait to do it again! Thank you Jenna!!!!!

Pros: Great place, great stylist, great personality...all around fantastic experience.

Cons: Can't think of one thing

Posted 05/08/08

Highly recommend this place! Went to see Emily after reading positive reviews and have to say, they are true. She's fabulous and so is Lexi. My hair was in dire need after having been on medication for months on end. She took the time to listen and gave me a semi-permanent color (which I LOVE!) and some highlights (which I also LOVE!). Both of them add to the wonderful haircut! Have received lots of great compliments! Will definitely keep coming back and refer friends as well. Enjoy the experience, you'll look amazing afterward!

Pros: Service, Experience, Parking, Atmosphere

Posted 05/05/08

I was surprised to see the last reviews for Lauren--MY experience was fantastic--I am PLEASED with both my cut and color. I found Lush by searching "salons specializing in trendy cuts". I spoke to the receptionist who was very polite. I was looking to make a drastic change (drastic for me anyway) and I shared my thoughts with her and she quickly and confidently recommended someone for the job. When I got there, the customer service was awesome. They offered me a beverage and my stylist wasn't running behind which I hate about most places I have had my hair done. Lauren was great. She was friendly and we seemed to have some common personality traits. I consider getting my hair done part of "my time" and I like to relax and enjoy myself. I usually like to read and although we chatted, she also gave me some time to myself to read my book and I appreciated that. Like one of the last reviewers I am pretty particular about my hair. This is THE HAPPIEST I have been in a VERY long time. Lauren listened to my needs, my cut is adorable and easy to maintain, and the color is great. I was shocked by the cost because I have paid MUCH, MUCH more for work that I haven't been near as pleased with. I LOVE my new cut and it is getting rave reviews so far, which is nice. I have already been asked several times about the salon and stylist and have certainly shared Laurens name with everyone who has asked. She has been doing hair over three years and traveled all over the country to advanced cutting academies, runway hair fashion shows and photo shoots for several national magazines. To the last reviewers--I would certainly take the salon up on its guarantee. They gave me a flier explaining their desire for customer satisfaction--not all salons do this--and they even called to be sure I was happy! I think they mean it when they say they want you to be satisfied!!

Pros: great customer sevice, reasonable pricing

Cons: none

Posted 05/05/08

I have never in my life seen such unprofessionalism! My mother and I had been going there for quite sometime. They were normally decent and did a pretty good job although expensive. We went in one more time and we will NEVER go back again. First of all they were rude to my guests but Lauren turned my hair ORANGE! like Hayley from Paramore color. I told her i wanted DIRTY BLONDE AND I GOT ORANGE! I could have done a better job myself. Not only did she get my color wrong but she was so rough with my hair my hair was falling out for days after. She doesnt even know what colors to use she has to ask her mother! My mother went in and got a basic cut and highlight. Now you would think this would be maybe $200 for the both of us i mean it was a cut/highlight and a cut/all over color. NO IT WAS $600!!!!!!! I left crying because my hair looked absolutly AWFUL! I went to Sally's the next day and bought cheap color so that I could atleast be seen in public! Thank goodness for people like Lacy at SPLASH hair salon and Alexis at VILLAGIO! They made my hair look amazing after that disaster! 5 TREATMENTS OF PROF. CONDITIONING AND COLORING LATER!!! my hair looks 92834923849328 zillion times better! I could have bought hair extensions for the price I payed to have Lauren mess up my hair!

WARNING: DO NOT GO TO LUSH! unless youre willing to pay car payments on your hair to have it wrecked!

Pros: The Salon itself is decent

Cons: the people, the service, their skills, and price are terrrrrrrible!

Posted 05/05/08

"Stunning!!!" That was the word my friends and family used to describe the custom, multidimensional color and haircut designed for me by the stylists at Lush. From start to finish my experience was a joy. On my first visit they sat down with me to discuss my needs and the ultimate direction I wanted my hair to go. I told them what I wanted, they told me what would work best and the rest is history. They went to work and created a gorgeous custom red haircolor that stops people in their tracks. The result was a versatile haircut that lays perfectly in its naturally curly state and looks truly exquisite when straight. As if that was not enough, they then educated me on caring for my hair and what products would work best but never pressured me into buying. Definitely worth every penny! Thanks again for everything.!

Posted 05/02/08

I HAVE ALLWAYS BEEN ONE TO SAY WHATS ON MY MIND, AND HAIRSTUFF IS NO EXCEPTION! FASHION IS A PERSONAL EXPRESSION!! SUZANN IS ONE OF THE TRUE SUPERSTAR STYLISTS IN THE INDIANAPOLIS AREA..IVE BEEN TO THE NOTED BEST OF THE BEST BY WORD OF MOUTH, AND BY MY OWN PERSONAL SEARCH FOR A PURE ARTIST LOYAL TO MY BEAUTY EVOLUTION! I TRAVEL QUITE A BIT AND HAVE HAD SOME PRETTY AMAZING HAIRCUTS, AND COLOR..EUROPE,NEW YORK, BEVERLY HILLS,CHICAGO..SUZANN IS ON THE TOP OF THE LIST..HERES WHY!! THE SERVICE SHE DOES IS SO UNIQUE TO HER ARTISTIC INOVATION! IT IS SOMETHING I TELL YOU,! WOW! NOW IVE HAD CUTS AT OTHER TOP RATED SALONS IN MY TRAVELS,BUT THIS IS SO MUCH MORE ABOUT ME,AND HOW IM MADE!! MY HAIR IS ALLWAYS FLOWING,AND IVE HAD HER CHANGE THE LENGTH ,SHORT MEDIUM,AND NOW LONG,!! SHES THE ONLY ONE TO MAKE ALL THE LENGTHS WORK WITH SUCH STYLE EASE,AND FRESHNESS.. ITS SO COOL !! NEVER,EVER,HAS A CLORIST USED HER METHOD..I THINK SHE INVENTED THE CONCEPT,OR AT THE VARY LEAST SHE HAS MASTERD A WAY TO COLOR HAIR THE HEALTHIEST,AND WITH THE INTEGITY OF MY HAIR IN MIND!! HERE AGAIN SHE'S SO INTO ME AND WHAT I WANT!! SHE ALWAYS HAS THE PERFECT IDEA TO DO CREATIVE CHANGES THAT ARE SO FITTING TO ME EVERYTIME..GIRLS IVE BEEN GOING TO HER 2YRS NOW,AND I MADE THE MISTAKE TO POP IN TO A SALON WHILE I WAS TRAVELING FOR WORK,AND IT WAS OK AT BEST..I THEN REALIZED HOW DIFFERENT ,AND SO MUCH BETTER HER SERVICE IS PERIOD!! AS LONG AS SHE DOES HER THING..I WILL ALLWAYS WAIT FOR HER WORK..ITS WORTH IT!!! AND WHATS COOL ABOUT HER IS THAT WHEN I TOLD HER. SHE SAID WELL NO WORRIES I UNDERSTAND,IM ISPIRED TO WORK WITH IT BECAUSE IT HAD ELEMENTS SHE FELT WORKED FOR ME..SHES SO EASY TO GET ALONG WITH..SHE LISTENS CAREFULY TO MY NEEDS AND WANTS..I LOVE THE WAY SHE WORKS HER STARPOWER MAGIC!!!SHE IS GOING TO BECOME A HUGE SUCCESS HERE IN INDY IVE ALLREADY STARTED TO PRE BOOK MY SESSIONS,SOMETHING IVE NEVER DONE...LIKE I SAID ITS SO WORTH IT!

Posted 05/02/08

Thank you soo much for posting where you found Alexis!! I have not been able to go to LUSH since she left. She is amazing!! I am soo happy she doesnt work there anymore. Like someone said two posts down, I will never recommend this place to ANYONE. It is just a bunch of catty women who could careless about their clients and think they live in Beverly Hills and are mistaken. A salon is supposed to be a fun, loud, trendy, friendly atmosphere. You wont find that at LUSH. And yes, you are right the owners daughter is just out of highschool and messed my girlfriends hair up as well. She is not a top stylist. If you like uptight, stuck up women then I would recommend this place.

Pros: nothing

Cons: everything

Posted 05/01/08

I was searching for a new place to have my hair colored. I found Citysearch and then saw Lush. Everyone was so impressed that I thought I would try them. I was nervous going to someone new. The salon has hired several new stylists from both New York and Los Angeles that bring with them a fresh cutting edge style to Indianapolis. Emily from California gave me her undivided attention and discussed how to cut my hair and what she envisioned when I came back to get my hair colored. I loved my hair cut but my color is what really impressed me. I loved it. The highlights and lowlights really complimented my face. She knows what she is doing and her recommendations for me personally was right on the money. She also discussed with me how much it would cost right up front so there were no surprises. She did a wonderful job better than I where I had been getting my hair colored and cut and for less than what I had been paying. They also are the only salon in Indiana that offers the new Brazilian Keratin Treatment for hair smoothing. I watched a woman with a huge curly head of hair leave with beautiful flat hair. I would definitely be going back and would recommend them for those who would like a personal feel when getting your hair done.

Pros: Private Salon, Friendly atmosphere, great parking

Posted 05/01/08

I found Alexis!! she is working at Villaggio Day Spa in Fishers. I like it there a lot better than Lush. The stylists are VERY friendly and knowledgable and the management works well with the customer. Way to move on Alexis!

Posted 04/29/08

I was going to LUSH for a while and I have never been happier with my color. My stylist left on maternity leave and I had learned she was not returning so I was put with another stylist and had the worst experience EVER! Not only did she do a terrible job, she was very rough with my head and to top it off she talked about herself and stared at herself the entire time. Then I found out she hasn't even been out of high school for 1 year...which means she obviously doesnt have much experience doing hair. It especially concerned me since the owner assured me Lauren was one of the top stylists. I have a girlfriend that went to her as well and she also had a bad experience. I will never go back and encourage others not to as well. I had heard many horror stories about the owner and the girls that work there and I have realized that they are all true!!!! If anyone knows where Alexis has gone please post it....she is absolutely amazing and my hair needs her desperately!!!!!

Cons: overpriced

Posted 04/24/08

If you want long, thick, fabulous hair that every woman will envy then you NEED to go see the stylists at Lush. I walked into the salon with short (and I mean short!), damaged hair and walked out with long, healthy, luxurious, thick, FABULOUS hair! When all my GF's saw my hair they were extremely jealous of my flowing locks! I have had a ton of people compliment me on my hair and those who I tell that they are extensions are Shocked! The color matches perfectly and the installation is flawless! They are THE BEST! You simply MUST schedule a consultation! This is the only place to get your extensions.

Posted 04/20/08

As soon as I walked into the salon I immediately knew it was high end. I started to get nervous about the price of my haircut because it seemed so upscale. They took great care of me and were so friendly, very professional and fun. I am so thankful for the job she did. I had my hair colored, then highlighted, and low lighted. Afterwards she cut and styled my hair. The result made me look so beautiful and confident; she totally knows what she's doing!! In the end the price was cheaper than I've ever paid at other salons for only a haircut!!! The cost is so reasonable for what I have now. Thank you so much. I will definitely be coming again!

Pros: The price, the environment, the stylist, and results.

Cons: It took awhile though

Posted 04/06/08

I've been with Danita for over a year now. In that year, I've challenged her with a variety of demands. I started with permed curly hair in an extremely unflattering style. She was the first person to truly give me a flattering and MANAGEABLE cut that made my curls look stunning. Then I wanted color--rich, punchy color. Danita custom-formulated a brilliant and lustrous red that made my skin and eyes glow. I have been getting compliments on the color AT LEAST 2 times a week for the past 6 months since I got the new color. Then, I lost 30 pounds, and wanted a change to go with my new look. She used her amazing skill, convinced me to go straight, and gave me the most amazing cut that looks FABULOUS while getting rid of my curls and accenting the new shape of my slimmed-down face. All of my cuts got TONS of compliments--not just my color. So this is it: Danita is great cutting curls, brilliant with straight locks, amazing with color, and has an unbelievable understanding of what her clients want, what would look good on them, and what's current. If you trust her, she'll give you such a good cut, you won't have any trouble reproducing it at home (even if you only want to spend 10-15 minutes on your hair like I do--including drying time). I would recommend no other?selected as Best in Indy absolutely, positively!

Pros: Totally tailored, custom cuts and color by a super-talented stylist

Cons: Keystone at the Crossing, so quite a drive for some suburbanites like me--but worth it!

Posted 03/31/08

I have been struggling in finding not only a competent hair dresser, but one that listens to what you want for over 5 years. I found Lush by the review on CitySearch and thought I would give it a try. I have tried several salons trying to find someone that would highlight my hair the way I asked. I have had it severely damaged, colors I did not want or ask for, more blonde than I wanted. darker with no highlights and big chunky highlights all of which I hated. Getting my hair done was starting to be a scary adventure since I never knew what the outcome would be. Then?. I went to Jenna. She took her time looking at my hair (which resembled a very colorful quilt). I explained that I wanted a natural looking weave with Gold, Carmel and strawberry blonde. For the first time in approximately 5 years? I got what I asked for! The colors are beautiful, blended and very natural looking. She was able to fix most of what was done? and my hair feels wonderful ? NO DAMAGE. Needless to say? Jenna is my new hero (heroine) and I am so thankful I went to her. For the first time in a long time, I came home and loved my hair. Now everything seems to be going right!! My whole attitude has changed since I feel my hair looks good! Not only was Jenna delightful, the whole salon was great, from the receptionist to everyone that works there. Friendly, stylish and comfortable. I have finally found my salon and will be enjoying from now on! The whole experience was wonderful. I can?t say enough about how pleased I am!

Pros: Ambience, parking and service - all wonderful

Posted 03/30/08

There is so much turnover and an overall tense atmosphere in this salon that it is not a relaxing experience at all. Assistants are there one day and gone the next and talked about in front of clients on a regular basis. The owner publicly airs problems and disputes with her employees for her clients to hear; very unprofessional. The number of stylists who have walked out is unbelievable. I've never seen so much turnover at a salon and it makes one wonder if the owner is just too difficult to work for. My experience wa I never knew "who I would be getting", meaning, was she having a good day or bad day and wow, would it be taken out on me.... I've taken my business elsewhere and am very happy. They grade their papers way too high and will likely learn a very hard, but valuable lesson, as their repeat business fades away...This is not a professional operation. Very catty women using their shears to stab each other in the back on a regular basis. Ouch.

Posted 03/25/08

I will never step foot in or give this place business again. First off, they act like only their time is valuable. They will charge you full price if you are running 15 minutes late, and you wont get your services. I have had to wait for 30 and sometime 45 minutes for my appt. Secondly, You can feel the tension between the staff. They want it to be a relaxing atmosphere for their clients. But it is soo uptight. They need to relax and realize people are paying that much money, they need to feel like it is a friendly, warm place. I have read before, how there is so much turn over in staff. Its true. I have never seen the same stylist or employee in there more than once or twice. Thirdly, the credit card policy...Before they try and charge you your full price for canceling, being sick, family member in the hospital. Make sure they actually have YOUR signature on the policy with your cc number. MY friend was charged full price for her daughter canceling her appointment the morning of because she was VERY ill. She then realized at a later date she never signed the policy. It was too late to even deal with it, but for all you being charged...make sure you actually signed it and didnt just give it to them over the phone. I would not recommend giving any money to these people. They scam people for their money and treat them badly. It took me five times to finally realize I will never be back!

Posted 03/21/08

Happy with cut and color. Stylist was friendly and helpful. Very spendy. Downside: very strict policies. I understand to a point but there should be some give and take. Appointment took a very long time. Will go back.

Posted 03/19/08

I'm so pleased that I've found this wonderful salon. I came in for a trim and she added life and vibrance to my hair with some reshaping and a deep conditioning color deposit treatment. This place has all the amenities of a snooty salon in Carmel, just without the snoot! I was offered wine, beer, soda, or water when I arrived. She even had snacks if I was hungry. The walls were covered with awards and placards that boasted the expertise in the beauty department. She is a master at hair color, style, makeup, and beauty education. Lush clientele are strict followers and never go elsewhere (I learned this from another lady while waiting). She also rents out a chair to another lovely lady who seemed to constantly have someone coming in the door. Overall the place was very comfortable, I felt completely at ease and in the hands of a professional. I'm so happy that I discovered her. I'm getting married in May, and I know that she'll be doing the hair and makeup for my wedding party!

Posted 03/14/08

Historically, I'm a cheapskate when it comes to my hair. And when I had a So-Low-Maintenance-It's-Just-Boring hairstyle that was just fine. But one day I strolled out of Bonefish Grill, on a whim I went into Lush Salon. "Cut it! Make it interesting! I don't care what you do, or what it costs!" I said. Fate put me with Jenna, who thoughtfully listened to my rant, worked some mysterious magic with her scissors, and sent me out the door with an artful, stylish, layered look that was still low-maintenance -- but also absolutely fabulous! (And it wasn't even that expensive.) After more than FIFTY-TWO people complimented me on my new haircut, I decided I'd found something good. They all know how to cut hair REALLY WELL. Period. I highly recommend her! In all fairness to the rest of the stylists, they must be good as well, since I've watched clients of all different ages and hair types walk out of Lush looking great. I read a previous review about the number of stylists and each of my last three visits all chairs were full of stylists and their newer apprentice stylists watching and learning from the veterans. The salon itself has good feng shui, or karma, or something -- it's full of light, and somehow manages to be both calming and bustling at the same time. And they carry Kerastase products, which are largely environmentally-responsible and natural...like health food for your hair! Finally, I love how the salon has laundered capes that you can wear to avoid getting hair all over your street clothes...it's a nice, spa-like touch

Pros: Talented stylists; Kerastase products; vibrant yet relaxed atmosphere

Posted 03/03/08

Before now I would have given LUSH a five star rating. Now I'm not so sure. I loved my regular stylist, so imagine my disappointment when I was told she had left. I reluctantly agreed to having someone else do a trim, but when I arrived I was truly shocked. I recognized only two employees, and it looked like they had hired new stylists right out of beauty school. In fact, Danita was showing one new stylist HOW TO CUT LAYERS!! And on a customer, no less! If I had been that customer, I would have been furious! My hair looked OK when I was done, but I am so nervous about going there for a cut and color that I think I may cancel my appointment unless I can get one with Lauren (who seems to be one of the few excellent stylists still there). I just wish I knew where Amanda has gone. I'd follow her there.

Posted 03/02/08

I grew up in Indianapolis and was a bit stressed out about finding someone new to cut and color my hair when I moved to back from New York 3 years ago...that is, until I was referred to Lauren last summer. She is awesome...I wanted a dramatic change and told her she could do whatever she thought would suit me...so she cut over 6 inches off my hair before my 30th birthday in November and gave me beautiful highlights...she has done an amazing job with my hair and I will not trust my hair with anyone else. You will definitely appreciate the time she takes to talk to you about what you want and she is very good about figuring out your personal style and personality...and giving you a hairstyle that reflects you. Her training at Vidal Sassoon in Los Angeles and New York bring the latest trends here to Indiana. The salon itself is very nice and it's in a great location. If you are searching for a great place to get your hair done, check out Lush ...and ask for Lauren!

Posted 02/28/08

I've lived in the city for 4 years now but kept trekking out to the suburbs to my same old stylist...until yesterday. I took a risk and went with Lush after having heard everyone bragging about their hair color from there and after reading all the good reviews. Well now I'm adding yet another good review to the list. It was FANTASTIC! The service was quick and friendly, but best of all, my cut is perfect! I went in with a picture of what I wanted and came out looking exactly like the picture...perhaps better! I just got home and absolutely LOVE my hair cut! Jenna my stylist who is a master stylist and national educator for salons did a great job of advising me which length would look better on me and what styles would accent my facial lines better. I couldn't be more pleased with my hair cut, I got exactly what I was looking for. They're not only great, but convenient too; right next to the Bonefish Grill on 82nd Street. And the price couldn't have been better; $45 for a hair cut and style...If you're looking for a new hair cut and unsure where to go, check out Lush, I promise you won't regret it!!

Posted 02/24/08

I have been going to LUSH for the past 10 months and have been to 4 different stylists. Every time I get a stylist that I like it seems like they are terminated or leave. I am done. Danita does seem nice enough and I love the product line but the continual turnover of employees is very frustrating. Danita's daughter totally messed my hair up when I went to her (1/2 of my hair was 2 inches shorter than the other half). It took going to a different stylist to get it fixed. I was willing to overlook the 1 bad experience but I cannot over look the fact that good stylists come and go like a revolving door and the bad remain.

Posted 02/19/08

It doesn't happen on a daily basis that I take the time out of my busy schedule to write a review. That makes it this much more important to me to absolutely rave about my recent experience at Lush. In a world where quantity takes precedence over quality, cuts that belief with his shears. Hailing from NYC, I had found what I had thought to be an unforgettable stylist who gave me exactly the cut I wanted and I was convinced after countless horrible hair experiences, it would never be recaptured. I was more than wrong. From my stylist taking the time to consult with me about what I wanted and taking mental notes about everything that I said, she brought me over and started the hair cocktail. These products made me feel like I had the hair of a supermodel...not just a model...a supermodel! My hair was like silk, so weightless and alive. After sitting down with me as my cocktail melted into my hair, she rinsed and brought me back to the chair to dry and begin cutting. Her technique was insatiable. Instead of having chair shock at the butchering you just received in any other place, she cut with precision each piece and displays exactly how it will fall on your head. The benefits of her thorough education along with a god-given talent result in unforgettable care for your locks. I have now recommended friends in New York to visit Lush and have pledged my hair allegiance to never go astray. If there was a six star rating, I would have given it!!!

Pros: Even in a bustling atmosphere, the staff is extremely friendly and doting.

Posted 02/17/08

I've been going to Lush for over a year. I frequently change the color and style of my hair so it's important for me to have a stylist whom knows what colors work with skin tones and what styles compliment a face. The stylists I have seen at Lush are very competent. Once, when the color didn't turn out to my stylist's satisfaction, before I even had to comment on it (because it didn't work with my skin tone), my stylist took initiative and the time to correct the color to suit me and didn't charge me extra. I have never left the salon unhappy from the services I have received. My stylist would also would recommend products available outside of the salon (which of course are cheaper than what is sold in the salon) that would improve my overall hair health. I love my hair.

I've seen a lot of comments about their no-show policy and I wouldn't let this discourage you from checking out the salon, or canceling an appointment when absolutely necessary. Especially for returning clients, I can't imagine ever having issues if you have to cancel an appointment. I had to cancel an appointment due to weather because I live on the opposite side of the city. This wasn't a problem even though I canceled less 24 hours in advance. All the stylists and the owner have been friendly to me and very respectful.

The environment and style of the salon is very clean and modern, small and cozy. They also serve complimentary drinks.

Pros: Service

Cons: Parking - the Bonefish Grill customers like to steal Lush's parking around dinner time!!

Posted 02/10/08

I have a very delicate situation with my thin hair. Not only does it get thinner each year from genetics, but since I had my two kids, it is has gotten much worse. You can see my scalp through my hair. I honestly did not think hair extensions were the answer. But unbenounced to me, the girls at Lush evaluated my fragile situation with a fine tooth comb "literally" and devised an amazing solution for my hair type. This would allow me to wear the extensions and look great now, while not causing any damage to my own hair. I am pleased to say that I have been a client for almost a year now and my hair is perfect. Thank you so much. Sincerely, M.T.

Pros: Very experienced with extensions

Cons: None

Posted 01/27/08

I went here and it is way overrated and expensive. The color in my hair looked awful, the stylist did not listen to what I wanted. I cannot believe how much I spent there for a haircut and color. Almost $200, I have almost spent that before but I bought some product also. So I would not recommend.

Posted 01/26/08

Right when you walk in the door, you receive personalized service, from Danita who knows everyone by name and greets you with a friendly smile and hello, and offers you something to drink. On to any of the hairstylist who all greet you in a friendly manner. Then for a one on one consultation with any of the stylist who want to give you something that is not only current, but a style and color that fit your personality, the shape of your face, etc. We have been going to Lush for over three years and drive all the way from Greenberg just because we know we can trust them with our hair. They know our preferences, and what looks good. I recommend them to everyone. I just started a new position this week and was asked where did I get my hair done, because it was a beautiful cut. Lauren and Danita are great stylist and color experts and are very informed. They set the trends in hair fashion and the standard for all their stylist, each of which can hold their own. This salon is truly a must do for people with all hair types. They really are experts in their field and you will walk away feeling pleased and satisfied that you received a great cut by professionals who care.

Pros: They take the time to give your personalized and quality service, and you leave feeling satisifed and not just a customer they are trying to get out the door.

Posted 01/25/08

I was so fortunate to be recommended to Lush when I moved here 1 1/2 years ago. Walking into Lush - makes me feel like I have entered a fashion haven. Contemporary artwork fills the white walls that surround the comfortable sofas where clients lounge with the latest issue of Harper's Bazaar and Vogue magazine. What I love the most about coming to Lush (besides knowing that I will walk out feeling and looking fabulous) is that there is no pretense - everyone there is so friendly and fun. My time always flies and, in this instance, I wish that it wouldn't. They are savvy about hair unlike anywhere else ? they know all of the runway hair trends and will tell you whether or not they will work on you. Before I had to use a mask on my hair twice a week. The color here leaves my hair so soft and healthy that I haven't used a mask since. I receive compliments on my cut and color daily and have sent a lot of people (including my fiance) - and they are all regular customers now and more stylish for it. I know all of the others in the salon, too, and I can vouch that they are all excellent. Your hair is in the best care at Lush - and now you can even take home the incredible Kerastase shampoo and conditioner!

Pros: Skilled stylists and chic atmosphere

Posted 01/25/08

With their snotty attitudes, poor service, and unreasonable policies, this hair salon is by far the worst one in town!! Have you ever heard of a hair salon that requires a credit card on file so they can charge it for your full service and deny your appointment for only being 10 minutes late? This one does! By the way, they don't care what the reason is. What about a hair salon that switches stylists on you without even notifying you? If you go here you'll probably go through 4+ stylists in 6 months and your lucky if they tell you before your next appointment. You probably like to have somewhat personal conversations with your stylist while getting your hair done, right? Well, if the owner is around you can forget about that. She makes it very clear that the stylists are not allowed to discuss things of a personal nature. Have you ever gotten sick of people trying to be something their not or being vindictive to others for personal gain? If you are, then join me in boycotting this salon!

Pros: Location

Cons: Everything else!

Posted 01/16/08

I had my company corporate holiday party Saturday. It was a black tie affair, so I arranged an appointment at this salon because it was close to the hotel we were staying in for the party. I decided to wear my hair up and they did a fabulous job! My appointment began on time (which was a plus, I was on a time limit). I wanted an elegant, soft look and she did a great job at making me happy. I never felt uncomfortable or nervous, she was confident and that made me confident that I was going to have great party hair. I couldn't have been more pleased with the outcome. I received compliment after compliment all night! That was the best way to kick off the month! Thank You Lush & Happy Holidays!

Pros: Hours, skill level

Posted 01/08/08

This is the best salon I have ever been to! I read about Lush in "In Touch Magazine". I visited the studio and was pampered, cared for and beautified. Not only did I receive professional service, I received the best haircut/color that I have ever received. Now I have been to some top-notch places before, mainly in LA that I thought were completely fabulous. Lush has taken it to a completely new level! First of all, they understand hair/face shapes and what works best with you. They also listen to you (what a new concept!) I have very fine hair that has been deemed as "dry clean only" by several stylists. It takes someone special to handle this mane, so I refuse to go to less than the best. They were so professional, easy to talk to, and well dressed to boot. When my hair cut was complete, the even re-touched my makeup. I also got a hand massage. Both awesome extras that do not occur very often! Now I'm not saying that this comes without a price, but I am definitely labeling this experience as money well spent!

Pros: Everything about this place! Just amazing!

Posted 01/04/08

I have been in Indianapolis for 6 years and I have finally a stylist I can stick with. I have been to other salons and they were acceptable, but I was always somewhat dissatisfied, I'm very particular. I especially needed someone who is good at cutting my hair short, but also long. Basically, I wanted someone who is truly talented. Well, I've finally met Misty, and she is fantastic. The first time in a long time I wasn't compelled to take scissors to my hair AFTER my haircut. She really listened to what I wanted and made great suggestions as to how that would and wouldn't work with my hair type. Exactly what I needed. I also have issues with my hair holding color, and she really took the time and some extra steps to make my color take. Overall, very good service and a very reasonable value.

Pros: Great talent, good location

Posted 12/19/07

New to the area I heard great things from my friends at work about this salon. The day I called and made an appointment I wasn?t particular about who I went to, so the receptionist gave me to a stylist named Alexis. When I got to the salon not only was I impressed by the salon itself but Alexis was amazing. I am a blonde, and have been for my whole life, but never has any stylist achieved the amazing color she did. She was great! After the service I found out blondes were her specialty, apparently! So I HIGHLY RECOMMEND Alexis for any blondes who want amazing natural beautiful highlights/color! I am sure she is great with every color though, she was sweet and funny, and I myself have found a stylist I will return to, and I am a very satisfied customer of Lush Salon.

Pros: Great atmosphere, beautiful salon

Posted 12/02/07

I moved to Indy after growing up in So. California & Scottsdale Az . I regualary visited a top salon when I lived in both states . My stylist was a complete professional and master colorist when it came to blonde highlights . She performed treatments on my hair that kept it very healthy & strong . After hearing about LUSH on the web , I made an appt . I thought it to be very odd that they required my personal credit card number to keep on file . That was the first red flag about the manner in which they do business . Upon arrival , I found the attitude in the salon to be very pretentious . The 1st stylist I saw was great . Unfortuanately when I called to make a 2nd appt a few weeks later , I was informed she was no longer employed there & they would not give me a forwarding number . So I was given to another stylist who pulled on my hair very hard that it was sore for the next few days . She was very shaky so I wondered how much experience she had . While in the shampoo bowl , she applied a toner that burned my scalp . When dried , my color was very splotchy. I called the next day when I noticed broken chunks of hair all over my head & was told to come in and talk to the owner . When I arrived , she was very short & told me to take a seat until she was available . Then I recieved dirty looks, namely from the stylist that had done my hair . When the owner was finally ready for me , she was very curt . She told me that she could do a conditioning treatment on me . My hair reached the middle of my back & I always took excellent care of it with products, vitamins , and limited heat styling . I always recieved compliments on how shiny & healthy my hair was . When she realized I would not be returning , she told me they couldnt keep me blonde due to the condition my hair was in. (thanks to them ) I was offered no apology & no refund . I would not recommend this salon ,not only due to the damage my hair sustained , but they do not display good customer service .

Pros: location

Cons: Overrated , rude staff , no consistency

Posted 12/01/07

My hair has been long all my life, and never had anything done to it except washing at home. A few of my friends told me I needed to do something, and told me about Lush salon. They listened to my insecurities, and my insistence on "booby security", and asked what my natural color was, and what I saw myself as wanting. They made it so easy to do what I had feared all my life. Transforming this "mousey hippie chick" into a luscious blonde that turns heads and earns such compliments, it makes me blush! Seriously! Tonight my neighbor just went on and on gushing about how pretty my hair looked, "Write down that color, because that is the best you've ever looked. Not only is my hair actually fabulous, still long and highlighted perfectly, but all my insecurities vanish and I feel like one of the most beautiful women in the world. Now THAT is what every woman should hope to receive from her stylist.

Pros: An experience fit for a Princess - you'll look and feel like one!

Cons: what cons? Honestly, I can't find anything negative

Posted 11/29/07

I hadn't gone to a salon in probably about 8 years so my hair was extremely long and in desperate need of a cut and style. I researched Lush Salon online and thought I would give it a try and wish for the best. When I went I was a bit nervous because I didn't want some funky cut that was going to take forever to grow out leaving me to look like an escaped mental patient. So I specifically made an appointment with Lauren because she seemed to be very popular and had curly hair like mine so I figured she would be the best fit. SHE DID AN AWESOME JOB! I couldn't believe how great the cut was and how revived my hair looked when she was done. I love the style and I loved how professional and extremely skilled she was. She listened to exactly what I wanted and made me feel comfortable about the style she was giving me. I would recommend her to anyone (my sister-in-law plans on going to see her too!) and I will continue to go to her as my stylist. The Shampoo girl was great too. Awesome head massage!! The whole salon was a great experience.

Pros: never loud, serve beverages, friendly

Posted 11/18/07

The customer service was the worst I have EVER received! I have been to LUSH twice, and I will not go back, nor would I recommend it to anyone else. I went to LUSH after reading the reviews and feeling like I would be in good hands. The first time I went I got a decent haircut, but despite the nice look of the salon I was not in love with the pretentious vibe the owner was giving off. I went back only because I really liked the stylist I went to - Alexis. In fact, I hope she shows up at a different salon someday.

On my second trip back I was supposed to have color done by Alexis. When I arrived I was told someone else would do it; I agreed to this. I explained exactly what I wanted - slightly darker, semi-permanent hair color, to try out a darker look. We agreed on a game plan and went forward. When my hair was dry it was exactly the same color as when I walked in - only more shiny. I explained that this is not what I wanted, and the stylist told me to think about it and call her if I wanted to do something different, because she wanted me to be happy.

When I called back to explain that I was very unhappy to have paid $95 for something that my own husband could not even tell I had done, the owner acted like this was my fault! She told me that I requested the wrong service, that this was not the stylist's fault , and that she would do nothing for me. I am still in a state of shock - I can't think of any other business owner who would be SO rude and unhelpful to her customers. Spend your money someplace else ladies!!!

Pros: Alexis gave a great cut, Lauren gave a great blow-out

Cons: Danita (the owner) doesn't know how to treat her customers properly when they are not satisfied with the service

Posted 11/14/07

I decided to write a review after my second visit. Well, I was not disappointed. My hair looks great, as it did after the first visit. The salon is comfortable and relaxing. The staff is kind and attentive. The color is beautiful, and the compliments keep coming. I've been searching for a salon like this for years, and decided on this one after reading these reviews. Their policies are clearly stated-no hidden surprises. As I waited for my appointment, I noticed the other clients who were finished- and each and every one looked great. So, no worries!

Pros: Lovely ambience, attentive staff

Cons: None

Posted 11/05/07

After having lived here for over five years and searching for a good hair salon, I have finally found the one I will stay at as long as they'll have me! I moved here from California and was used to a certain kind of treatment as well as great hair service, but after moving here I have gone from salon to salon - not to mention some pretty pricey ones, but they all fell short on either their service or their skill. When I came into Lush, I was welcomed right away; they asked me if I wanted anything to drink; and the girl who did my hair was right on time! They made me look and feel like gorgeous. I am so happy to have found someone so close that does such an astounding job on my hair. I'm one of those clients who is really picky about my hair, but I have found the right stylist who does my hair perfectly. I won't mention her name, because I want her all to myself! But I highly recommend the salon as a whole. A bunch of very nice people - very attentive.

Posted 11/04/07

I went to Lush Salon because of their rating in Indianapolis Monthly Magazine. Personally, I would give a grade of C- to the haircut itself, F to the conditioning treatment, F to the style and F for professionalism and customer service because of the attempts to make more money off the customer. First of all they require a credit card to make an appointment and a 24 hour cancellation notice or they charge full price, even if you are sick!!! Who do they think they are! My stylist who I guess I cannot name, who was nice, but immediately suggested a conditioning treatment. I never imagined it would be $35.00! I noticed no difference in my hair. Also, while doing the conditioning treatment Lauren pulled my hair and dug into my scalp with her nails. Next when styling my hair she continued to pull and tug painfully at my scalp and hair. Then she burned my face with the hairdryer. Tears welled up in my eyes.
Finally, I thought I had explained to her that I hate the stick straight flat ironed look. Of course, that's exactly how she styled my hair. I felt like I needed to go home and restyle it myself. D L Lowery Salon and even Fantasic Sams style hair much better. As I was leaving she immediately went and started making me another appointment, without even asking me! I have never had a stylist do this! Also, I was told that they give no refunds on products, even unopened ones, and no refunds for any service!! So, if you get a terrible perm or haircut, you are just out of luck. I would never return to this money grubbing salon. On their website they claim that they are extremely busy and this is why they charge for services if you don't cancel within 24 hours. I called Thursday night to make an appointment . They had openings for the following Friday night and several on Saturday afternoon. They are obviously not that busy. This is probably because of their high prices and lack of professionalism. They certainly lost me as a customer.

Pros: Good location

Cons: expensive, 24 hr. cancelation policy, refund policy, lack of skill of stylists

Posted 11/04/07

When I first came to Lush two years ago, I had just had my hair burned with color and then a bad cut, which left me with a very short, blunt, bob style that I hated. I was very upset with the short, boring, plain Jane style so I decided to get hair extensions. I haven't gone a day without hair extensions since. Thanks to all the Stylists at Lush I have grown out my hair and learned how to effectively style it myself, which makes my hair look completely natural. The best part is that nobody ever even suspects it's not all my own hair, thanks to the styling tips they showed me! These girls are the best, and I am so grateful for their skills. I know that I always get the best quality products used on me, and the most knowledgeable service. They do hair extensions all day every day and I would recommend them to anyone, who is considering them.

Pros: Knowledge, skill and expertise

Cons: None

Posted 10/31/07

I came to Lush because of the great reviews of Sheila! I love the way she cut my hair and she has left Lush and now they won't tell me where she has gone. If anyone knows where she has gone, please list it so I may book my appointment with her. Much appreciated!!

Cons: High pressure on hair care line and won't tell you where your stylist has gone!

Posted 10/29/07

I cannot say enough about this place, I stumbled on it when I first came to Indianapolis and it has been one of my best finds in this city. Normally I would rather pick a new dentist than a hairstylist, but this place changed me. I can sit down in my chair and relax. I actually can enjoy the whole experience. I have to mention Alexis who is personally responsible for my look, I get a lot of compliments on both the colour and the cut. She has a great eye for colour and always gets me the right cut for my face, hair type, and current trends. I welcome her suggestions and pretty much kick back and let the magic happen. Everybody I have encountered from the front counter to the shampoo bowl is absolutely wonderful top notch and very professional. I can't imagine going anywhere else!

Posted 10/24/07

Hair Color Salon is the best! It was recommended by a workmate, and I thought "here we go again". Was I thrilled with my cut and color!! I've stayed with this salon about 3 years. The staff is so friendly, and there is never any pressure. What I like about Danita is that she helps me pick a new style whenever I got tired of the old one; she worked with my ideas and never forced her own. I always had many compliments from co-workers and friends. Several times people stopped me on the street in my neighborhood to ask me where I get my hair done. Only a few times, when out of town, have I gone to another salon. It was always disappointing. I'm spoiled!! I love my hair cut, color, and that young, stylish feeling.

Pros: Friendly staff, you won't get bored there...they have access to the newest hair styles and colors....very up to date

Posted 10/18/07

I was a customer of Lush for about 10 months. In that time I had three different stylists. This is because the stylist I had had either left or was terminated. On one of these occasions no one even called me. I showed up for my appointment and was told that I had another stylist. This salon requires you to reserve your appointment with a credit card, because they are in "such demand" that they will bill you if you don't give 24 hours notice. This policy was not a huge deal for me because I rarely cancel an appt. I bring this up becuase of an experience that a friend of mine had, whom I refered to the salon. She was very ill and vomitting the morning of her appointment. Becuase of the policy she went. She asked her stylist if she could just cut her hair today and she'll come back for the color. After asking the owner, it was determined that she could not. She had to sit through the two hours of cut and color SICK or she would be billed for it. She chose to sit through it.

Posted 10/16/07