Lush The Art of Hair

While browsing thru a magazine here in Indianapolis, I read an article on Danita White and her specialty in working with women with thinning hair. I was somewhat skeptical, but I made an appointment to see what could be done. WOW! I had long blond hair (colored) which I wore up all the time in an attempt to conceal the thinness. I literally put my fate in her hands and allowed her to do whatever she thought would be best for me. She cut my hair and donated it to Locks for Love, which thrilled me! She took me back to my original color (light brown) and gave me a short sassy style which does indeed help minimize the thin appearance. She also introduced me to new products which actually help the hair grow back. They are easy to use and I am sure I will see positive results soon. Danita and her entire staff made me feel welcome and it was a great first time experience! I highly recommend her for anyone with thinning hair. You will walk out with a new attitude!! I am booking my next appointment now and can't wait!! By the way......I got tons of compliments....many saying how much younger I look!! Thanks !!!

Posted 10/12/07

Lush Salon is a great place to be if you want to feel like one of a kind. I have tried every stylist there and they all make me feel unique and special. Even when I am in a rush they manage to accommodate me. I get compliments on my hair color all the time and I have been coloring it for years, but until I went to Lush it never looked natural. I get my hair cut by any of the stylists available, they are all so good that I never have to worry about who I get. You feel like a celebrity when you have more than one stylist working on your hair. It's a great way to treat your self without feeling overwhelmed by prices.

Posted 09/26/07

I have spent years looking in Indianapolis and Carmel for a good stylist, going from very trendy, to the expensive, to very hip places. Eight stylists in total since I moved here only a few years ago. All of them started out well with one decent cut, but then afterwards they became lazy and totally lacking in professionalism. My theory is that they try to gain you as a customer the first time around, and then after that they just try to do the bare minimum. All were over priced for what I got. I was starting to get a complex that it was me who was being too picky. However, in my never ending quest for stylist, I found the reviews here in citysearch a couple of years ago, and have been going to Lush ever since. They can cut, color and style my hair in no time, and it always looks amazing and beautiful. They have totally changed the way I feel about my hair (now I love it). The salon feels comfortable and completely lacking in pretension or haughtiness, one of the hallmarks of a LOT of Indiana stylists, while at the same time the salon is charming and well designed. They could teach the entire industry many things about how high to aim when it comes to hair and customer service. You will not be disappointed.

Posted 09/24/07

I have never been to Lush. I know nothing about their service, skills, capabilities etc. This is not a review to explain my experience. I've read many reviews concerning their cancellation/late policies and charging for services not rendered. What person in their right mind would pay for a service not received, whether you were late or not? How are they obtaining payment from customers for services not rendered if you do not show up? Are they requesting credit card #'s prior to your arrival for service? If so, as a consumer SAY NO!!!! I'm surprised this salon has remaining customers with such an obnoxious policy. If they are charging your credit card without your approval, they are committing credit card fraud and can be criminally charged as such! Maybe I am unaware of some information that would shed light on the subject as to how a co. could get away with such atrocious business practices, but please...........tell me what I don't know.

Posted 09/23/07

I had my hair colored here and it is so soft and healthy! The color is amazing! I am very impressed! Alexis was so warm and friendly. She also took the time to show me the right products to use and how to style my hair at home. I LOVE the Kerastase products ! This was a fabulous experience. I felt very pampered. I definitely will be back!

Pros: Parking, location, staff, service, price

Posted 09/23/07

I was highly recommended by a family member to Lush Salon. I've been to many different stylist but never as satisfied as I am now. I had an appointment for a hair consultation for the Japanese Hair Straightening, At first I was a little nervous considering my hair is very important to me. They made me feel really comfortable. Before I did the straightening my hair was thick and frizzy when it dried, I would always wear it up in a bun. Now it's beautiful and I love it!!!!!!!!!!!!!!! Not only is it straight and shiny, but it looks natural as well. It's very easy to manage and style now. NO MORE FRIZZZZZ I've finally found my hair stylist. Thanks.

Posted 09/05/07

I recently had my hair done with outrageous highlights by Lauren and came back wanting more. Lauren is a great hair stylist because of her dedication to work with you to get the right color you want and getting it done. Her patience shines through and her ability to make you feel comfortable is what makes you feel at ease knowing that she knows what she is doing. She takes every effort to make sure you are satisfied with your hair no matter what. If you're not happy, she is always willing to suggest something new and/or try something else.

Posted 09/05/07

I found this salon through City Search and was very happy with my experience there. I walked in to the salon with a big lifeless hair. My stylist was Lauren, she was tall, beautiful, and had wonderful hair. I was not to sure what I wanted, but she took her time taking with me about what we would do with my hair. She took in to consideration things like, my face shape, skin tone, how long do I spend styling my hair in the morning, my profession, how often I wash it and etc. We had great conversation and the whole Lush Salon staff was wonderful. I thought Lauren and the rest of salon staff were very educated, professional and fun. If your one of those boring uptight people I would suggest you go else where. In the end my color was wonderful and cut really complimented my face shape. I went from big lifeless hair to beautiful commercial hair. I was almost shocked when I saw the finished hair style; I never looked that great before. If anyone is looking for new fun stylist I would highly recommend Lush.

Pros: Fun Atmosphere, great stylist.

Cons: Limited parking and a little hard to find

Posted 08/15/07

I feel like I have been searching for a salon like this for forever. My cut and color are AMAZING!!!!!! The highlights were right on...the perfect shade of blonde that I asked for. The colorist really took the time to talk to me about what I wanted with my hair. She really made me feel at ease. ( i was a little nervous too, since the last highlights I got, from an unnamed salon, turned out orange). I loved my haircut too. The stylist completely got the look I wanted (long layers) and gave me the best blowout I have ever had. This place is definitely worth checking out. There was none of that elitist attitude that you expect to get in many salons. Thanks guys, I'll be back.

Pros: Great color and cut, reasonable prices...and they have Kerastase

Posted 08/02/07

I started going to Lush about a year ago. My first stylist was great. She took her time and gave a great cut. I gladly rescheduled with her. I received a call a few weeks later that the stylist had left the salon, and if I would like, they would reschedule me with another stylist, which I did. A couple days before that appointment, I got another call saying that this stylist had also left the salon to pursue a different career. Okay, so I schedule with another stylist, Kylie. I went to Kylie probably 4 times in all and was happy with her and planned to continue with her. Two weeks ago, I got another call...yes, Kylie had moved to Ohio. Although my experience with haircuts was good there, the appointments/stylists were not dependable. The receptionist was always accomodating and promptly offered a beverage. However, I think after being shuffled around between stylists, I'm ready to try a new place.

Pros: Great cuts

Cons: Undependable stylists

Posted 08/01/07

RECEPTION: Once you walk in, the stylists smile at you and receptionist welcomes you with a great attitude. Unlike the other salons, you just need to wait for a few minutes to be guided to your chair. CONSULTATION: Although I did not have a particular style in mind that day, my stylist explained the style she suggests in a few seconds. I have been to some salons who actually sit with me for a while and flit through the magazines until I come across with the descent one. As a procedure I think it is nice as well but I feel the experienced one always suggests his/her vision pretty in a second or so. SHAMPOOING: Heaven! I felt so good especially when some scalp massage came. There was no shampoo & water dripping on my forehead and literally it was such a heaven. I really didn't want it to be over. CUT: My stylist turned it into a nice bob-like cut which is quite close to the one I kept having when I was in New York. I loved it. STYLING: This is what I count on most. When you walk away from the salon, it usually looks fine thanks to the talented styling. But once you wash your hair, it never comes back. Here, you can almost recreate the style with out too much effort. I usually like to see how the stylists style my hair; it helps me when I style my hair by myself. OVERALL: I admit this salon is well worth the money!

Pros: Skilled stylists, friendly yet cool atmosphere

Cons: Can be hard to get an appointment-Very popular Indy Salon

Posted 07/30/07

After reading the good reviews on Lush, I decided to try it. I've been to several well known salons in Indy. After making my first appt I received a call to reschedule it. Then I finally got there. Kylie was good at the color and cut. However, there wasn't any services to make it special. It was like a mall salon visit. Then I purchased some Kenra hair products. The price was outrageous. An hour later I tried to return it with the receipt and still packaged. They refused to refund it, but would give me a salon credit. I kept it, but I've seen nicer results at a third of the price. Then I had scheduled my second appt with Kylie and received a call she is gone. I finally called in to make another appt and was told "I'm with a client, but will call you back in 5 minutes". 48 hours later I made appt at another salon, which was a disappointment also. Guess I'll have to go back to the big league salons.

Pros: Parking close, Evening hours

Cons: Hard to count on appt, price of products, no special treatment

Posted 07/22/07

I've been going to Lush Salon for over 3 years. I get my color and cut there. To date, I?ve recommended over 12 people to this salon with my common suggestion: "Doesn?t really matter who you go to....they are all fabulous" The salon offers an inviting upbeat atmosphere & the staff is friendly, fun & highly skilled. The location is fabulous. The products they sell (which include Kerastase) are the best. It?s no wonder this salon is among the top ten in Indiana if not the country. Lush Salon is #1 on my list. To the review regarding Kylie who was my stylist before Lauren I heard she moved back to Cincinnati, Ohio.

Posted 07/20/07

I just received a phone call that Kylie is gone? I loved the way she cut and colored my hair, and she was the reason I went to Lush. Does anyone know where she went?

Salon is nice. Pretty expensive.

Posted 07/19/07

My experience wasn't great, but wasn't terrible. The atmosphere was nice, a little more pretentious that I would have expected, but they did seem to know what they were doing. Other than my color being a little off, eveything was fine. The overall experience really wasn't significant enough, one way or the other, to warrant writing a review except for two things (both of which deal with the numerous reviews I read prior making my appointment). First - Several of the negative comments had to deal with late arrivals and the lack of flexibility in scheduling and/or being charged fully and denied full service. I find that a little hippocritical being that I had to wait on my stylist for over 25 minutes past my appointment time with no mention of a discounts. Second - I'm wondering if the review from "jp1981indy" is the same JP in the front, responsible for my wash and massage (actually the highlight of the evening - nice work JP)? If so, perhaps the management should read rule three of the "User Review Guidelines" before asking their employees to write reviews.

Pros: Wash and Massage

Cons: Pretentious feel and stylist attitude

Posted 07/18/07

After the never-ending winter, I found myself in desperate need of a new hair cut and color for the spring. Having been to what seemed like every stylist in Indianapolis, I was referred to Lush by a close friend. I must say, I was beyond impressed. The salon itself was enough to make me go back- with a highend atmosphere, complimentary wine and some great music you truly leave relaxed. But what was even more impressive, was the fact that for the first time in years I felt my stylist knew what she was doing. She gave me exactly what I was looking for: something edgy, yet able to wear to work, and easy enough to style at home on a daily basis. She also gave me color that was lively, and beautiful - perfect for the new spring season. In addition, I took home some of Kerastase products from there color retention line, and have been very happy with the results. All for far less than I reluctantly paid at some of the over-hyped (and EMPTY) Carmel and Fishers salons. I'd recommend this salon and products to anyone!

Posted 07/16/07

I can honestly say that I will never recommend nor go back to LUSH again. I moved to Indy a year ago from CA and found LUSH online. After reading reviews I was hopeful that it would measure up to the standards I had come to expect from nice salons that charge nearly $150 for a cut and color, but was disappointed. In the 11 months that I was a client there, I went through three different stylists.....not by choice. Twice I showed up for appointments and the stylists were no longer working there and no one had bothered to call me to let me know (or ask if I wanted to reschedule with someone else.) They just pawned me off on whoever was available in the shop at the moment and of course I was willing to take a risk because I didn't want to wait another 3 weeks to get an appointment. My 3rd stylist was Kylie, and I was satisfied with her, but lo and behold I got a call last week that she was no longer with the salon so I would need to reschedule with someone else. (Funny that someone else posted on here that they knew she was gone on June 22nd yet I didn't get a call until a few days before my appointment.) For me that was the last straw. It is a very poor reflection on a business that either it cannot retain it's employees, or has made mistakes in hiring. There are good things about this salon - as most others stated the people at the front desk are VERY nice, and from observing others getting extensions they did a great job. But many of the stylists seemed extremely full of themselves and I witnessed an instance where one in particular was downright rude to another stylist and belittled her in front of me and another client. That is unbelievably unprofessional and uncalled for and it's unfortunate that it was done in front of clients. Obviously I am in the minority and many people have had great experiences there, but having gone to salons in California where they know how to treat clients, LUSH is not anywhere even close to the same league.

Posted 07/16/07

I too used to go to Kylie and was hesitant to try anyone else. Was I surprised and relieved when I was scheduled for my cut and color last week with Lauren. I have found my new hairstylist! She took the time to look at pictures that I brought in and spent more time talking with me than anyone has before. By the end of our consultation I no longer felt nervous. Lauren made me feel at ease and even took the time during the cut to explain what she was doing and why she was doing it. No one has ever done that for me! She even corrected what I thought was a good cut by Kylie. She saved my hair today and ended my anxiety for a new stylist. My hair looks absolutely amazing, (I've already received compliments!), and thanks to her advice I can even style it, (almost), like a pro! THANKS LAUREN!!!

Pros: great location, excellent service

Posted 07/13/07

I recently relocated to the area, and was overwhelmed with all of the choices of salons. My last colorist (who had done my hair for about 15 years) recommended me to Lush Salon. I made my appointment without knowing who I was going to get. Well, as I am certain all of the colorists at this salon are great, I think that I got the cream of the crop. Lauren, the colorist that did my hair was so thorough and personable during my consultation. I absolutely LOVE my color, and would highly recommend anyone thinking about changing colorist's or thinking about getting highlights or trying a new color to go to her. I was reading someone's previous review and laughed at the fact that someone chased her down to ask her who cut her hair, well in 1 day I was approached by two different women who asked me where and who did my color. I opened my cell phone, gave them the number to the salon and told them to ask for Lauren.

Pros: everything

Cons: none

Posted 07/12/07

Amanda has been doing my hair for the past year, as well as my husband's hair and kids. I just recently had her put extensions in my hair. I love them. They look so natural. No one can tell where my own hair ends and where the extensions start. I never thought I would want extensions because I feel that they look fake. Amanda convinced me to get them for my sisters wedding and I agreed with the intention to take them out as soon as the day was over. I received so many complements that I decided to leave them in. I now get compliments on my hair everywhere I go. I can't imagine going back!

Pros: Quick!, Professional!, Reliable!

Posted 07/04/07

I actually followed my stylist here when she came on with the staff. She originally worked at a larger salon/spa where the service was great, but the professionalism was hard to get. I love the small business feel and the warm response you get from the stylists when you walk in. Ambiance and inter-communication skills aside, these people know hair. They are a real team that work together to make sure you walk out with exactly the haircut/color you walked in wanting, and I always end up having to go out on the town and party the night I get my hair done here to show off my hair- and of course I receive compliments left and right.

Posted 06/22/07

Just when I finally find someone to cut/color my hair the way I like it, she's gone! I called to schedule an appointment with Kylie yesterday and was told she no longer works at Lush. What a shame! If anyone knows where she went, please spread the word. It seems like everytime I go into this salon the stylists are changing. What's going on???

Posted 06/21/07

I visited Lush after having read over 90 good reviews of the salon on Citysearch. I was previously a DL Lowery customer for years, but was really looking for a less pretentious salon where I would be treated with more personal attention, and where I could feel more comfortable, as I am not a fashion model, but a thirty-something mother of 3 who just wants to look her best while juggling a busy life. I was so impressed immediately by the warmth shown to me the moment I walked in the door-Amanda the receptionist is wonderful! So polite and helpful. Kylie cut my hair, and I must say she is a genius!! She actually listens to you and genuinely cares about pleasing the customer. I had quite long hair and wanted it cut much shorter-she consulted with me about what I wanted & then proceeded to give me the best haircut I have ever received! My hair is much more manageable now, and always looks great-I get a lot of compliments every day. The salon is upscale, but not pretentious in any way. I was very impressed with the look of the salon as well as the atmosphere-I finally found a first rate salon where my hair will receive the best of care while I am treated with the friendly personal attention I have never found at previous salons- they all pale in comparison to Lush?s wonderful group of caring professionals!! I have found my salon and I have no reason to go anywhere else!

Pros: Friendly atmosphere; top notch service; wonderful staff!!

Posted 06/05/07

Lush is the place to go for beautiful color and an up-to-date cut. It's an upscale salon without the upscale attitude. Everyone there is friendly and accommodating, especially the receptionist, John. For your next cut or color, go to this beautifully decorated salon and experience their commitment to excellence. Ask for Amanda and she'll listen attentively and give you exactly the look you desire. Don't go to the other less expensive salons. I learned my lesson---you get what you pay for. At Lush you are getting a highly skilled and professional colorist and stylist. It is worth every penny!!

Posted 06/05/07

Amanda has been cutting/styling/coloring my hair for almost a year now and I can't stop raving about her. She is not only a master stylist at the salon but is warm, understands what I want and always delivers! I love how before she starts any service, she always asks what style I am thinking about and we go over what would work for my face and what won't. I always go back to her not only because she's a great stylist but I always leave feeling great about myself and my hair! I enjoy the peaceful and comforting atmosphere of Lush and the great team of stylists!! One more thing, her head massages during the hair washing is the most AMAZING experience ever. Those fingers do the most fabulous things to the scalp! It's the most utterly relaxing feeling!

Pros: clean environment, peaceful atmosphere, great stylist

Posted 06/04/07

Like some of the people who posted before me, I was depressed when I lost a hairdresser after he decided to close his business. After some recommendations from people, I stumbled upon this website and decided to try out the salon because of the great reviews. Well, I just came back from Lush, and I couldn't be any happier than I am right now with the cut they gave me. I brought in pictures of the style I wanted, and we went over each one carefully. She explained to me that the haircut length was a little too short for my face shape, and by adding a couple of inches to the style I would look much better. Let me just say: she was right! I couldn't have dreamed up a better haircut if I tried. I've gotten so many compliments today, and that let's me know that this might be the best 60 bucks I've ever spent. On top of her haircutting abilities she is sweet, talkative, and REALLY funny. On top of all of this, she did not even pressure me to buy any of the products that the salon had on display. You have to try this salon, you will not be sorry.

Pros: reasonable rates, beautiful and upscale decor, tons of parking, no sales pressure!

Cons: needed to wait for a few days for my appointment - ITS THAT POPULAR!

Posted 06/04/07

I wanted to warn people about the "hidden costs" at this salon. I had a 15 min root touch up and was charged $100! When I asked what the price was for various services the answer was always "the price starts at..." instead of letting you know exactly what it will cost for your hair, especially when they can see the length etc. of your hair when you are standing in the salon.

I was especially ticked when I got home and found that my roots were not even fully covered!

Also - don't cancel or be late. The salon will charge you full price!

Posted 06/04/07

Today I went for my hair appointment and was told that my 12 year old daughter could not sit in the Salon to watch my get my hair highlighted! She was SO excited about the salon and was upset that they asked her to leave. They said that they do not allow children to wait in the waiting area. When I asked how old you had to be to sit in their waiting room and they said "it is more of a space issue", so apparently no one can wait unless they have a hair appointment. There was plenty of room with no more than 1 person waiting at any time.

My options were 1) Drive my daughter home immediately and come back which would be approx. 1 hour roundtrip 2) Have her sit in the car on a hot day on a June day and wait for me 3) Leave with no service and be charged FULL price for my 3 hour time slot!

How ridiculous! I have never been treated by any salon this way and would definitely NOT RECOMMEND LUSH salon to anyone. It is way overpriced and has rude, unprofessional customer service policies. I definitely won't be back and will make sure that I spread the word so that other people don't have to experience this!

Pros: Nice decor, stylist was friendly

Cons: Salon policies for cancellations, no visitors, overpriced services

Posted 06/01/07

This hair salon is the worst I have ever been to. I called on my way there to let them know that I would be 10 minutes late. Already then (before I was late) I was told that the full service could not be provided. I still thought it would work out but indeed after coloring my hair I was told that I could not get my hair cut and no effort was made to work something out. When it came to paying I was charged the FULL PRICE for HALF SERVICE.
Not to recommend at all.

Posted 06/01/07

There's no way I can describe my wonderful experience at Lush in only 150 words. It was great! After reading the glowing reviews, I made an appointment with Amanda Piper for a cut/style. She's a fantastic stylist, a GREAT conversationalist, and a spunky dynamo! I've got thin/fine hard to handle hair, and she gave me a new style that I love and can replicate on my own. The entire staff was friendly, the atmosphere was very comfortable and best of all, I walked out feeling like a million bucks. She gets a big hooya from me!

Posted 05/23/07

Lush Salon is so stylish, upbeat, clean, friendly, and beyond courteous. Besides being THE BEST hairdressers in the mid-west, they are accomodating to almost any schedule. The working woman has no excuse! I used to be a salon owner years ago in New Orleans, La. and I can tell you from experience, this salon goes to the Max to treat their clients special in every aspect. They are a full service salon and spa and should be recognized in Indianapolis as in the TOP! My hat is off to them, especially now since I have a great haircut and style..... Thanks

Pros: Most talented hairdressers around.

Cons: Might have to park 8 cars down and walk up- they are usually busy........

Posted 05/23/07

** WORST ** MEN's HAIRCUT I EVER RECEIVED!!! During the trim, I'm told "I hope you like short hair." My hair was chopped off literally down to the scalp with one swipe of the scissors. When I got home I felt like I was wearing half a mohawk. AVOID Amanda!! Also, after my daughters haircut it was so uneven in the back that I needed to take her back and have it redone. Once again, AVOID Amanda!!

Most of the staff is "very" young and courteous. They seem to be trying to do the right thing in hair care.

I won't be going back!! Ever.

Posted 05/23/07

After I made the decision to get extensions, I really did my homework before I chose this salon. One of my good friends has Great Lengths and her hair is amazing! I really thought about going to her girl who was in LA. but after I found Lush and met with them to discuss everything, I knew I had found the place. I was a little nervous going in and they answered my million questions and I left feeling that I had made a good choice. I travel a ton and only had a 3 day window to get it done. Lush ordered the hair and scheduled my appointment when I needed it. The time flew by! We watched a movie and the manager even ordered take-out for lunch. We were done with everything in less then 5 hours including color, wash, extensions, a cut and style. They did an amazing job, I love my new hair. I spend a lot of time in front of TV cameras and everyone loved my hair as well. I highly recommend Lush they are all extremely talented artists who love what they do. Not only did I find my new permanent stylist, I made a friend.

Posted 05/06/07

After reading the reviews here, I decided to try Lush and I was amazed -- every positive review written here is 100% true! I have long, dark, curly hair which I frequently blow-dry straight, and I went to Lush for a cut and new highlights. They listened to what I wanted and gave me amazing auburn and caramel highlights that work great with my hair. They explained how my last stylist went overboard with too-blonde highlights that left me with messy roots and worked for over THREE HOURS on my hair to make the color rich and even. I was thrilled with the final result and my hair looks 10 times better than it ever has. I loved, loved, loved the final results and yes, it was pricey, but no more than I have paid at other salons where I was less than pleased. Lush is unpretentious and the stylists gave me great hair advice without pushing extra products and techniques that don't work for me. They even threw in a complimentary conditioning treatment because there was a short wait between my color and cut. This is my new salon -- I don't think I will venture anywhere else! I highly recommend that you try it!!!!

Posted 04/29/07

I always look forward to my appointments at Lush the Art of Hair...from the time you walk in until the time you are leaving, you feel somewhat like a celebrity or at the very least, an extremely important client. Besides the friendly service and great attention, every staff member is experienced and at the top of their game. My experience has specifically been with Sheila (haircut) and Amanda (color)...both are masters at their trade and take great pride and passion in their work. They give honest and constructive input about your hair and make you feel like you are in the hands of experts. I always leave happy with my hair and feeling great. I have noticed looking around at the other clients in the salon...they are also having fun and seem happy with their service. They also carry top of the line products such as Kerastase. I can highly recommend this salon because I have tried many newly opened salons in Carmel and Fishers with many disappointments but Lush never lets me down!

Pros: Trendy, Professional, Experienced Staff, Great Service

Posted 04/28/07

this is the most upscale salon indiana has to offer, the staff is friendly, down to earth, and the customer service is impeccable. it is a small cozy salon that covers all hair needs, and the staff works together as a well oiled machine, focusing on YOU during the time that you are there, from the moment you enter the salon, you are greeted with a smile, the stylists are very much into their craft, but words dont do them justice, go in and observe, they are by far the most educated and talented hairdressers this town has to offer. but dont take my word for it, go in and check it out, cold wine and foamy cappuccinos, are served while you wait, lunch is ordered if you are going to be there for a few hours and wireless internet access. this is really the best salon in town, hands down, go danita, go sheila, you guys love what you do and it shows, i will never get my hair done anywhere else as long as i live in town.

Pros: Lots of parking, Outstanding customer service, Quality work.

Posted 04/23/07

Honestly, I couldnt believe how fantastic my hair looked after I had it cut and dried! I have been cursed with the worlds straightest hair that wont do anything, but the stylist i had worked wonders. And to top it all off she took me through the styling process, step by step, and told me what products i should use and how i can do my own styling at home. i have never had a hair cut that i actually liked, but i left the salon completely happy! and ever since then i've noticed my hair behaves much better and is easier for me to style. I am definitely going to attend one of their "do it yourself" workshops! I want to learn all the tips!!

Pros: ambience, friendly service, complimentary cappuccinos!!

Posted 04/17/07

My experience at Lush was the best I have had in a salon since I moved to Indy 10 years ago. The staff is always helpful and friendly. The stylists are knowledgeable about the newest styles and the atmosphere is always upbeat and fun. They also have Kerastase products which I haven't found anywhere else! I was greeted as soon as I entered the door and offered something to drink. Then as soon as I sat in the stylists chair I felt right at ease. We discussed my lifestyle and what hair best suits me. The cut and color was just fabulous. I highly recommend this salon. It was a little more money than I am use to paying but the services and professionalism were worth every penny. I give them ten thumbs up!!!!

Pros: stylish, good service, fun atmosphere

Posted 04/15/07

I am ultra picky about my hair. I had this wonderful stylist in New York who I trusted completely and then went through several not-so-great stylists in Hawaii... so when I moved here, I was very scared about finding someone good. I found Lush on Citysearch and when I saw that they sold Kerastase I decided to try them out. I got set up with Amanda and she was amazing. She started out with a Kerastase treatment ( WOW!!) and then did the most beautiful highlights I think I have ever had. She then walked me through my new Kerastase regimen and even followed up with a phone call a few days later. Lush will definitely be my salon of choice. Great products and best of all, the price was fantastically cheaper than what I am used to paying. I've already made plans to return and recommend them to anyone else wanting great hair.

Pros: Clean, customer service, atmosphere

Posted 03/20/07

I have been looking for a stylist in this area for 2 years. I've tried several salons in Carmel, but to no avail. Hence, I was trekking once per month to Chicago (3 hrs one way) to visit my stylist there. I was pleasantly surprised by the work Kylie performed. I took her a picture of both the cut and color that I wanted. She matched my new style and color exactly to those photos. This was a rare occasion! My new style is really short. So, for short cuts--Kylie is your woman!! She did not try to slam products down my throat but left the decision entirely up to me. Although, I did decide to take one color-enhancing conditioner out of need and not force. Oh and the complimentary scalp massage was great. It was so invigorating! I'll be visiting Lush next month...so long Chicago...Hello Nirvana!

Posted 03/14/07

I've spent a fortune on my hair in this city -- my husband calls me a "hair-aholic -- and I was pleasantly surprised to finally find someone that "gets it." Sheila did a better job on my hair than I have experienced at some of Indy?s so-called "top salons" where I usually get the cookie-cutter treatment. As others have stated, she truly has an eye for finding the right color. When I met Sheila, she asked me what I did for a living and if I wanted low maintenance color. She knew exactly what I wanted and EXCEEDED my expectations. We had a great conversation. It was if I had been going to see her for 5 years. My cut and color is exactly what I wanted. She made sure I was happy with the bangs (they grow like weeds) and she took me outside so I could see my color in natural light. I was blown away with the personal service I received. I would recommend this to anyone who is looking for an expert color and cut. I am so relieved that I found someone in Indy to do my hair. I had compliments on my hair for the first time in ages! Thanks!

Posted 02/18/07

Amanda is my absolute "hair savior"! I found Lush after searching this website, and I feel extremely fortunate to have found this salon. When I was first presented to Amanda, I had over processed, permed, straw-like hair that was actually three different colors. My hair was falling out and breaking off in clumps. Needless to say, I realized any new stylist I went to was going to have quite a challenge restoring my hair back to a healthy state. When I first sat in her chair and she started analyzing my hair, I was completely amazed at her vast knowledge base. She was able to explain to me in great detail how and why my hair was in the shape it was in, and exactly what we needed to do to fix it. She did not give me any unrealistic expectations, and explained to me more than once that restoring my hair to a healthy state would be a work in progress for quite some time. I have been to numerous salons in the Indianapolis area, and I have never met another stylist who possesses the same impressive background, knowledge, skills, and expertise that she has. I have been going to her since November of 06, 6 visits total, and my hair is growing back with a beautiful, lustrous sheen. My hair is now my normal dark brown color with beautiful, fine highlights, and I have received numerous compliments regarding the transformation. What has amazed me the most is how they were able to achieve these results without using any harsh chemicals that would further damage my hair. Also, her cuts are absolutely perfect and precise. The cancellation policy is the same here as any salon in town and benefits me when no-shows allow me to come in early for an appointment from the waiting list. I have always found the entire staff to be very professional and courteous. I highly recommend this salon.

Pros: courteous staff, no product sales pressure, reasonable prices for the quality of service

Posted 02/14/07

Do not be afraid to confer with an attorney about their 'charge in full' policy with no exceptions. Your attorney can also draft a motion for the defendant (Lush) to pay your attorney fees.

Posted 02/11/07

If you miss an appointment, they will charge you anyway for whatever you have scheduled - even if it is the first time missing the appointment. Over priced and coloring not so great.

Posted 02/10/07

I found Lush on Citysearch and have since visited twice. Both times have been excellent experiences; the first time, my stylist fixed my half-grown-out very blond highlights with a combination of highlights and lowlights that made it look beautiful and natural. The more recent time, she tried something different, and did such a bang-up job that my boyfriend called it the best "haircut" I've ever gotten!:) I love this place - it's small and very personal while stylish/trendy. I'd recommend it to anyone.

Pros: Staff, ambience, location

Posted 01/25/07

The facility is very clean, and while dominated by female clients, I was treated like a King. They asked me about my hair, and what I wanted. After that I turned them loose and the cut and style turned out fantastic! I highly recommend this salon, my stylist had great hands and great people skills as well. The young gal she finished prior to me looked awesome! Both men and women will enjoy the experience!

Pros: Friendly, Clean, Great Skills

Posted 01/10/07

This salon was recommended to me by a friend, but I would NOT recommend it. My stylist, a young brunette, acted as if she were "too good" to cut my hair, and paid little attention to myself and my requests. She proceeded to talk to another stylist during my entire visit and I felt extremely unwelcome. The receptionist was extremely kind, although unfortunately was not the one doing my hair. I might go back if set up with a different stylist.

Posted 01/08/07

I was very impressed with my entire experience! I was able to get in on fairly short notice before the holidays (on a Monday, when they are not usually open, big plus that they extend their hours around the holidays when it is hard to make appointments). But best of all was what they did with my hair. The color is wonderful and the cut is even better (if that's possible). I didn't have a good idea of what I wanted when I came in, but they quickly suggested something great. I didn't know my hair could look so good. I came out looking and feeling beautiful. And it still looks great the next day when I styled it, which is the true test. I would recommend Lush to anyone. also the complimentary valet parking was a true blessing; never experienced that a salon before!

Pros: Free Valet Parking, Coffee Bar, Products

Posted 12/26/06

I have been going to Lush for nearly all (no manicure/pedicures) my maintenance since they opened. The staff is always friendly, caring, professional, knowledgeable and willing to discuss personal needs (e.g., hair and skin) & the staff and owners are generous with charitable organizations & the community. Sheila cuts my hair - love her! She is very knowledgeable, skilled and a MAJOR hoot - funny, fun loving, energetic with an edge that will have you coming back for more great services and a fun time! What more can you ask for: great service, friendly and experienced staff, a great value and tremendous in their support of the community and charity organizations - why go anywhere else?

Posted 12/17/06

I would like to forewarn any potential and current Lush customers of this agency's unacceptable policy to charge customers in full, even if they are 15 minutes late. I understand that this is their livelihood, but it is unacceptable to not at least agree to conduct part of the scheduled service (i.e., cut if no time for a cut and color) if they plan to charge in full. I will not be providing any further business to this agency, and will ensure that I recommend against friends or family providing business to this agency as well. It's particularly frustrating that this is their policy, since my STYLIST was running late to my appt during my first, and only appt, with the salon.

Cons: customer service, pay-in-full policy if late for appt, parking

Posted 12/15/06