Aqua Quip

I brought a brand new Sundance Optima - It got delivered Saturday Morning right when they said it would be delivered, but once I got it filled up it wasn't heating. I called the store and my sales person (Bill) told me that the service department is closed on the weekends so the earliest they could be out was Monday. That would have been ok, but Bill tried to walk me through some troubleshooting tips, when that didn't work he came out himself --- got it working, and did a free walkthrough about how to operate it.

He took what could of been a disappointment and blew me out of the water with his service. Even though it was all working, the Service Department still called on Monday to let me know they could come by if needed. WOW!

Posted 02/13/08 | Report Abuse

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Absolutely do not use their recommendations for contractors. The contractor they recommended for my concrete slab failed to install the slab properly (didn't remove grass, not enough rebar, not square, never even removed the forms, etc.). Aqua Quip stood by him the whole way and refused to assist and were rude. I ended up having to have the slab pulled up and repoured. Had much better luck with the electrician whom I picked myself. Service is everything with a hot tub. Buy from a company with better service and quality employees and contractors.

Posted 01/28/08 | Report Abuse

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