Computer Guy, The
"Your One Stop Computer Shop" offers top quality computer sales, service and repair of all computer brands, including Apple/Macintosh. Take advantage of FREE in-shop estimates by our Microsoft and A+ certified technicians and FREE 24/7 telephone technical support. Check out our newly remodeled store and shop our large selection of laptop computers, custom built computers, parts and accessories. We look forward to serving you.
About Computer Guy, The
- Hours
- Monday through Friday 9am to 6pm Saturday 10am to 5pm
Pictures of Computer Guy, The
Message from Computer Guy, The
At The Computer Guy, customer service is our #1 priority. We sincerely appreciate all who have visited our store in the past and look forward to welcoming new faces in the future. We thank those who have recommended our services to their friends, family and neighbors and strive to maintain our status as the L/C valley's #1 computer solutions provider. Your opinion matters to us, so If you have questions, concerns or recommendations, please don't hesitate to let us know. We look forward to meeting all your computer service needs. www.TheComputerGuyStore.com
Insider Pages Reviews for Computer Guy, The
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I came in with a problem that I didn't think anyone would understand but they fixed it up like it was something they saw every day. Best computer service I have ever gotten! Thank you so much!
April 30, 2012Was this review helpful to you?
Straight forward, quick, efficient, cost effective AND LOWEST PRICED, BEST SERVICE IN TOWN. They gave me a one day turn around and NO bait and switch or price jacking on scanning and recovering my system. Sara and her crew (ha, ha-just remember "we share" Sara) speak english, not "computerese" and cover all the bases coming in and going out the door. Expect a thorough entrance interview if you are going there with an operating problem. This place is "mine" for tech repair, make it "yours".
April 04, 2012Was this review helpful to you?
I wanted a graphics card installed. Great customer service but way too high. The graphics card I got was a Gforce 440 GT 1 GB DDR3. It was onsale for 189.00 the original price on the back said like 269.00. I thought it was a great deal...until I got home and looked up the price on amazon. I can get the exact same one on there for 79.00. They know what they are doing but I wouldnt by the hardware from there.
February 18, 2012Was this review helpful to you?
Response from this business:
Travis, we appreciate your taking the time to review our company and thank you for the compliment on our technical and customer service skills. Though we make every attempt to price our products competitively with that of LOCAL companies, it is extremely difficult to compete with online prices. Web stores such as Amazon often have clearance prices on refurbished items and factory second items. However, Amazon and other web stores cannot provide the free installation and technical support that we provide to our customers (at no additional charge) with items purchased at our store. In the future, you are welcome to purchase your computer components online and we would be happy to professionally install them for you at a nominal fee. Once again, thank you for your business. Sincerely, Charles Sauve - General Manager.
Two complete new computer systems, outside Lewiston and some of the usual glitches; however, we can honestly say that we are beyond thrilled at the service we have gotten from this business. They don't talk "at" you with "computer-eez", but rather converse WITH you in language that actually makes sense. They are knowledgeable, cheerful, considerate and best of all patient with all our questions, both in person and over the phone. We put off purchasing new computers because we didn't want to have to learn all new "stuff" about them and couldn't face the cords and wires and setup prompts we didn't understand. No worries -- they did it all for us, and in record time! Could not recommend anyone better! They will be getting all our computer business from now on!
February 08, 2012Was this review helpful to you?
The customer service was outstanding and the knowledge was fabulous! But when I go my computer back it still had "dust bunnies" in the hard to reach areas, I was surprised they didn't clean it out. Just saying.... when you take your car in for service they at least vacuum it out for you.... When you go the extra mile people tend to give a better referral.
January 20, 2012Was this review helpful to you?
Response from this business:
Kayla, Thank you for bringing this oversight to our attention. It is company policy to blow out every computer system we service. We stress to our employees to pay strict attention to company policies and procedures - the first time you don't, it will come around and bite you. For whatever reason, the technician who serviced your computer failed follow this basic procedure and indeed has been "bitten." Your review will serve as a wake up call to this and other employees that customers really do notice the small details that our customers have come to expect from The Computer Guy. If you would like to bring your computer back into our store, we would be happy to blow the dust bunnies out for you at no charge. And, for future reference, among other services such as free 24/7 telephone tech support and free in-shop diagnostics, we will blow the dust out of computers at no charge. Once again, thank you for your honest review. Sincerely, Charles Sauve General ManagerEveryone at The Computer Guy Store in Lewiston is very helpful. Dan really went the extra mile to help me with my computer and charged me nothing. I would highly recommend everyone there.
November 22, 2011Was this review helpful to you?
I have been taking my computer to the Computer Guy for a few years now. I feel real comfortable with them . They do not push things at you but work to make your computer do the best job for me.
You can drop in and ask them for advice anytime and don't give up until you are fixed.. Prices are always very reasonable. I recommend them to anyone needing professional service ar advice on their computer. I rate them 5 star
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These fellows are very knowledgeable regarding computers and they are very helpful. They have the ability often, to correct your computer problems "remotely" over the internet. Their prices on equipment and service work are very competitive also. It is good to know that they are local and readily available to help when needed because that also do "on premise" work as well.
October 26, 2011Was this review helpful to you?
Afeter reading your other reviews I dont know what else could be said about your business except its a big 10. thank you for your patience with me . you saved my butt so many times,thank you.
I would say anyone on a fixed income better know you.
You have made Lorrayne & I Better at what we do& enjoy.
we have fun Square & round danceing & you help us teach it.
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We are very happy with the way our computer is running since the Computer Guy, Chuck, worked on it. Everything is working just the way we like it. Chuck was so helpful and courteous. We won't hesitate to call Computer Guy the very next time we need help with our computer. We felt that the price for this service was worth every penny.
October 08, 2011Was this review helpful to you?
Professional attitude and excellent customer service, The Computer Guy offers fast service and user-friendly diagnosis. They were able to explain what was wrong with my computer, what they would do to fix it in an easy to understand way and then fix the problem. Great job - I would definitely go back again.
October 05, 2011Was this review helpful to you?
I went in there a while back for a new hard drive on my mom's laptop. They told me over the phone that it cost one price and was in stock. When I got there, they tried to charge me 15$ extra AND they had to order it in! Then guess what? They had the gall to try to sell me a new laptop after all that. Sorry, guys. Leave that behaviour to the used car salesmen.
July 27, 2011Was this review helpful to you?
Response from this business:
Good or bad, our customers are encouraged to post reviews and I invite you to read what others have had to say. Unless a customer is able to specify the type & size hard drive (HDD), it’s difficult to provide anything other than an estimate. To ensure accuracy, we ask that the computer be brought into our store where our certified technicians will determine (free of charge) the correct HDD type, size and cost. Then, the customer can either accept or refuse the repairs. Additionally, should the cost of repairs/upgrades exceed the value of the computer, we discuss the option of a new computer (with warranty) versus spending money on costly repairs. This may be what you were referring to in your review. Small businesses must keep prices low to compete with big box stores. In truth, we actually make more money on services than by selling new computers. We discuss all options with our customers enabling them to decide the "best bang for their buck." I hope this brings more light to the situation. I invite you to call us with any future computer service needs. We offer FREE 24/7 telephone technical support and as always, our in shop estimates are free.The knowledge base is obvious here, with friendly service beyond mere sales. These folks help you understand your options without using techno terms. I called and spoke with a gentleman about a related issue and he was very congenial. There is little waiting time and they provide a good value for the dollar. I have utilized their services about six times over the last two years and have had the same quality of service each time.
July 06, 2011Was this review helpful to you?
These folks are excellent technicians who provide courteous and quick in-store and at-home service. I have been a customer for a number of years, have always bought computers from them, and faithfully followed their advise.
June 29, 2011Was this review helpful to you?
Friday of Memorial Day weekend, 8AM, as I was starting to input business invoices my computer relayed message: Your hard drive is starting to go down. Press any key to continue. Instead of continuing, I called the 24 hour emergency service number. I was advised to take computer for analysis, be there by 9 and maybe I could get computer out by business closing.
The hard drive problem was confirmed and the representative called to tell me and also get my permission before replacing the hard drive. He stated clearly the cost, made no promises as to when I would get computer.
That PM I was called to pick it up. Not being a computer whiz, I learned my problems were not all corrected. I wasn't able to re-load business software or get my e-mails. So, I decided to just forget the computer and enjoy the long weekend. On Tuesday, my problems were corrected remotely at no extra charge to me. I estimate that correction took about 2 hours, during which I was also on the phone with The Computer Guy.
I appreciated the help and the thoughtfulness. I recommend this business to my friends and anyone who asks about computers.
Doris
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As usual guys/gal, great customer service!!! Fair price and my laptop was back in biz in less than a day. I appreciate your expertise and assistance each time I need you.
June 16, 2011Was this review helpful to you?
Thank You so much for the time and care on my comp Chuck. I will keep you on my comp for future help.
Every one have a good day and week end.put up another star for good work.
Sharon McLellen
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When it wasn't cost effective to fix my old desktop I bought a new customized desktop from The Computer Guys and was very happy with the service, the price and how fast they put it together. I was so satisfied that I brought in my laptop for them to clean up and check out.
Linda
Lewiston
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Was having trouble with my computer and took it in to the Computer Guys and they worked their magic! I had to have a full system recovery and it was scary and very upsetting to say the least. But with their help and patience it all went very well and now I'm up and running again. Super people to do buisness with and very very helpful!!! Highly recommend them to anyone!
May 16, 2011Was this review helpful to you?
Chuck, the computer guy and his staff have been working on my computers for more than 7 years.
Today I was having a problem and they did a "remote" assist so that I didn't have to bring my computer to the shop and they didn't have to leave the office. It was fast , safe and fun to watch. They fixed all my concerns in record time.
They are the only people that I trust my computers with.
Thanks Guys :-)
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I took my computer to the Computer Guy for updates on April 28th.. I also had a list of questions, ranging from inability to copy and paste to setting the screen to tool bars and e-mail address changes. Travis was an absolutely excellent at assisting me. He carefully took me through all of my concerns and showed me how to do what I'd asked as well as gave me other excellent information. He was gracious and knowledgeable. I feel very comfortable in returning to the Computer Guy with further computer concerns.
Pat Bates
Clarkston, WA
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Whenever I have a computer problem everyone there has been very helpful, especially for me who is a computer neanderthal. Thank you for everything.
April 13, 2011Was this review helpful to you?
I have enjoyed dealing with these people. They have helped us in every way and are very good at answering every question that I have. I would refer them to everyone. Thanks so much for being patient with me.
April 12, 2011Was this review helpful to you?
Chuck has given our school excellent service. He is always on time for appointments. Chuck installed our new computer lab and has kept our computer lab running top notch.
March 08, 2011Was this review helpful to you?
My name is Mynique and I am a stay at home mom with a newly started side business doing portraits. I needed a new computer to meet my small business needs and I needed someone who knew a whole lot more about computers than I did. I admit I call myself a "computer novice" at best, but I was able to speak with both Sara and Chuck about my needs. Both people were extremely helpful, very informative and didn't make me feel uncomfortable about not knowing what I needed or about the fact that I know very little about computers. They also suggested things I would never have even thought to use such as a back up hard drive and a battery back up surge protector. I also needed them to come to my home to set everything up because I don't know how to do it. They were able to take care of all of my needs and let me know that I could ask them for help with anything that I need. They also offer 24 hour tech support and a one year warranty on my computer and accessories. I found that to be an extremely comforting fact considering if buying from most major retailers, you only get a 15 to 30 day warranty on your p.c. I will continue to use the computer guy for my needs and for their outstanding customer service and knowledge of their products. Whether you are a beginner, novice or expert in computers, The Computer Guy staff and their staff are the kind of business anyone would want to use for their computer needs. Thank you
February 12, 2011Was this review helpful to you?
Dan & Chuck were very helpful in helping clean up all the nasty's in my computer. They were fast and efficient. Thank you very much.
February 02, 2011Was this review helpful to you?
We have justed moved from PA and we were so happy that we found the Computer Guy for our computer needs. There knowlege gives you a feeling of trust that what they do will be done wright the first time. Also knowing that they are going to back up what they do! They made sure my computer was working correctly before they left my house. I can honestly say without reservation I would highly recommend the Computer Guy to anyone.
January 19, 2011Was this review helpful to you?
We were looking for a new computer and decided to buy one from The Computer Guys - best decision that we have ever made! They are totally awesome. Great customer service and fantastic tech support - try getting this from a box store!! I have never written a review, but these guys (and Sara) deserve the very best. Thanks Guys!!!
January 17, 2011Was this review helpful to you?
well hopefully we can get my new computer workin, i just bought a brand new toshiba from them on the 29th of december and used it twice, now the screen is trashed luve the lap-top up till the 31st when the sceen messed up.
February 02, 20111 out of 1 people found this review helpful.
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Response from this business:
We appreciate your business very much. Part of our standard customer service procedure is to ensure product quality and functionality. When you left our store, your brand new laptop was undamaged and functioning normally. When you returned two days later the screen was shattered. Upon further inspection it was apparent that the laptop had taken a blow to the screen and the point of impact was visible to the naked eye. As we discussed that day, none of our certified technicians have ever seen an LCD screen spontaneously shatter – even under extremely cold conditions. We handle all warranty issues for our laptops and custom-built computers. After reiterating Toshiba’s warranty policy, you recognized this instance clearly did not fall within the manufacturer’s warranty policy. However, in the interest of customer service, you were offered a brand new replacement screen at our cost with free installation. Seemingly satisfied, you accepted our offer. Your screen was ordered, received and installed within 5 days. I hope that you will agree that we were able to bring this situation to a satisfactory conclusion. We hope to do business with you again in the future. -- Charles Sauve, GMMy laptop recently died on me and I took my laptop in to get help. Sara had them check it out and they discovered that it was a power issue and pretty much the motherboard was toast. They said they could still mostly like get whatever I needed off the hard drive. Sara helped me shop for a new computer and gave me lots of good information. I didn't end up buying my laptop there, because work offers a great deal and help with $, but I did buy a Toshiba off what she had to tell me. I recently took my old laptop back up there to have them retrieve my music files off it for me. They were very helpful and even though it took a little longer (because I didn't bring my external & had to go home & get it) they still only charged my the 1/2 they quoted me. Will definitely be back for all my computer needs and recommend others to do their business their also.
December 05, 2010Was this review helpful to you?
Chuck and his staff are very friendly and so helpful. Will never go back to a box store for purchases. Nice to have them close by.
November 19, 2010Was this review helpful to you?
Fantastic! Polite, on time, and reasonably priced. This Computer Guy was a wiz at wi-fi. I would reccommend them to everyone who really wants it done right and not made to feel like a computer idiot.
November 16, 2010Was this review helpful to you?
Sarah, Chuck,Dan And Travis, THANK YOU so much always being there for my computer needs. You guys ROCK. I wouldn't go anywhere else!!!
Thanks again!!!
Tanya
November 12, 2010Was this review helpful to you?
I bought a new Computer from The Computer Guy. Am very Satistied. Thank you for setting it up for me.. Will shop there again in the future.
November 06, 2010Was this review helpful to you?
I just bought a new system from the Computer Guy and I am extremely satisfied. I am recently retired and just about as ignorant about how to set-up and use a computer efficiently as anyone can get (I used various kinds of software at work but relied on IT support staff to do all the configuration and system settings). Chuck and the crew at the Computer Guy have set up my new system, loaded all my old data, showed me great efficiencies, built up my confidence & generally brought me into the 21st century! Great customer service.
November 05, 2010Was this review helpful to you?
I have purchases three computer from the Computer Guy and all have never given me a minute of trouble. His word has been his bond. I highly reccommend the Computer Guy to all who use a computer.
Orland Gage
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We have used The Computer guy services for the past few years, both in the store and at home. We are very pleased with the fast, friendly service, as well and the quality of the work, and reasonable price of work and products.
We will highly recommend him to all of our family and friends without hesitation.
It is well worth having him build your computer and install it in your home. If you do not know what you want or need he will help you with that, also.
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These guys seem to be the only computer repair company in the L/C Valley that understands the phrase "Customer Service". I bought my computer online from Dell and couldn't get any satisfaction from their "tech support". I called The Computer Guy and they walked me through my problems over the phone and didn't charge me a dime - and they told me I could bring my computer into their shop anytime for free diagnostics. I'm impressed guys! I'm buying my next computer from The Computer Guy's! Thanks so much for the superb customer service.
October 19, 2010Was this review helpful to you?
Awesomeness.... The guys are knowledgable, understanding, and didn't talk down to me. I was also impressed that they knew about my problem, because of how many others had the same problem, and fixed it. I, for some reason feel I have more control of my own computer. Thanks for the help, and I will be useing them for all my computer issues.
October 12, 2010Was this review helpful to you?
I was so happy to have found the Computer Guy! Here's my story: I had flown in for a business trip and needed 3 pages printed. My hotel's computer was down, and they didn't offer to help. I had to drive around town and find the Staples store. The woman who helped me was very kind but out of all the computers they have, the only one that could print my documents was a computer that was down and Tech Support was working on.. and they had no idea how long it would take ..after already waiting 14 minutes..they pointed me down the street to another location.. which I couldn't find... BUT I found the Computer Guy! Once I walked in I realized they didn't really do this but they were kind enough to help me out. Chuck the owner made it seem like it was no big deal.. but it was a big deal to me and I really appreciated it. The other staff member there was just as friendly and all were very professional and wanted to make it right for the customer.. regardless of the task...if I lived here, I would go to the Computer Guy for all my computer needs and.. they offer FREE 24/7 Tech Support - I don't get that with my service now!!
September 10, 2010Was this review helpful to you?
Very professional computer help - efficient and pleasant atmosphere. Also dependable in-home service. Great job!
July 24, 2010Was this review helpful to you?
Chuck delivered and setup my new computer September 16 2008. My experience with Chuck and "his" firm has always been positive... Anytime I go to his store or call on the phone for assistance my questions are answered. I would recommend The Computer Guy for any required service and sales.
July 22, 2010Was this review helpful to you?
The customer service is second to none at The Computer Guy. They make an effort to greet me when I enter their office and give me an idea of the time I may need to wait for help. Yes I have had to wait for assistance at their office, but when it is my turn they are curtious, and efficient. These guys know their stuff and I like that they load software I purchased from them for free and have a 24 hour help line that is free when I need them. Thanks Guys
June 26, 2010Was this review helpful to you?
I have been doing business with the Computer Guy for several years, and wouldn't consider having anyone else work on my computer(s). I trust their advice and workmanship. I bought a laptop in Dec. of 2009, and love it. This week I decided to replace our old desktop pc. I would recommend to anyone to do business with "The Computer Guy". You will be glad you did! They will give you options and they are NOT pushy.
June 16, 2010Was this review helpful to you?
I have to say when I took my computer up to The Computer Guys, I was a little worried. As of today, I will not take my Computer any were else. These people are the best. I feel welcome, and they are very patient when it comes to answering my questions, and explaining things in a manner in which I can understand. These people understand the meaning of excellent customer service.
April 04, 2010Was this review helpful to you?
These guys are AWESOME! I don't write reviews. But, these guys went above and beyond for me and a review is warranted in this case.
Here's what happened: My computer kept getting infected with viruses and the pop ups (from nasty sites) were getting out of control. Prior to this, I had taken my computer to one of the other computer companies in town and they never actually seemed to "fix" the problem. They would put on free software and it seemed to work for a while, but then the problems would reoccur. So, a co-worker of mine told me that she ONLY uses The Computer Guy and that I should take my system to them. Well, obviously, I'm glad I did. These guys explained things to me about the "free" software and why my computer would always get reinfected. They were very patient and so incredibly thorough. Long story short, my computer is like brand new and runs like new. I want to thank The Computer Guy techs for being so kind and taking the time to explain things to me in a language that I could understand. You gentlemen have a customer FOR LIFE!
March 04, 2010Was this review helpful to you?
Most people only take the time to write a review of negative services, so I try to make it a point to post a review when I'd had a POSITIVE EXPERIENCE with a company. The staff was friendly and knowledgeable. They were able to quickly diagnose and fix my problem. I was back up and running -- and my laptop was in perfect condition -- within 24 hours. They deserve an A+ in my book!
February 04, 20101 out of 1 people found this review helpful.
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Great service! A+++. I've tried just about every other computer company in town. These guys know their stuff! My computer crashed 2 days before leaving on a business trip. A friend told me about the computer guy and said they were the place to go. I was skeptical because I had used other companies in the valley and my computer was worse off when I got it back then when I first took it in. I took it to the computer guy and they had it back in 24 hours (as promised) and it ran like a dream. Good job guys... you've got my business for life!
February 04, 20101 out of 1 people found this review helpful.
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Friendly crew, fast service, very knowledgeable. Have had repairs done and have purchased a new computer from The Computer Guy -- happy with all services. They got information on my general computer use (graphics, video editing, word processing) so they could make an informed recommendation on what I needed. Will return and do business with them again when the need arises. Recommend to anyone needing a new computer or computer repairs.
February 04, 20101 out of 2 people found this review helpful.
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Very fast turn around. I'm new to the area and a friend referred me to this company. I took my computer in because I kept getting the "blue screen of death." The tech explained the issue (viruses and spyware) and started work immediately. I got the computer back the next day and it's been running perfectly ever since. I purchased Norton Anti Virus and they installed it on my computer -- I haven't had any problems with viruses since then.
February 04, 20102 out of 3 people found this review helpful.
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