Dominican Hospital

★★☆☆☆
  • 1555 Soquel Dr

    Santa Cruz, CA 95065

    Map & Directions
  • 831-462-7700

About Dominican Hospital

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Health & Medical

Health & Medical
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2.0 2
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Concerning the PEP education part of the hospital: I usually take my CPR class at the red cross, but I decided to try something new and take it with Dominican. First, the staff was not friendly and lacked knowledge about the classes held there. When I signed up for class, but ended up having to miss it due to a family emergency, I was well aware of a no refund policy, but they refused to give me credit towards another class. The receipt I received in the mail noted that I would be able to get a credit, but I was still refused.
This education center is not the place to go unless you want to pay more money for poor service.

0
★☆☆☆☆

Concerning the PEP education part of the hospital: I usually take my CPR class at the red cross, but I decided to try something new and take it with Dominican. First, the staff was not friendly and lacked knowledge about the classes held there. When I signed up for class, but ended up having to miss it due to a family emergency, I was well aware of a no refund policy, but they refused to give me credit towards another class. The receipt I received in the mail noted that I would be able to get a credit, but I was still refused.
This education center is not the place to go unless you want to pay more money for poor service.

Pros: It's great that the hospital offers personal enrichment courses

Cons: The hospital needs better choice in staff, and clear policies

.

My two stays, one four nights, one one-night, were a mixed bag. They have some really wonderful nurses there. Very friendly, warm, proactive, on the ball.

Some of the night staff leave more to be desired: aids that weren't gentle with things like catheters, flipping lights on at night, not friendly.

Biggest problem, NOISE. During the day, people were in the court yard with kids yelling and it bounced off the walls everywhere.

At night the staff made absolutely NO effort to hush their voices or be quiet at all. There were computers in the hallways by patient doors and staff would have conversations there at all hours. They wouldn't keep the door shut even when asked to, as there was not always good communication between shifts, etc. Things promised (like crutches or a fan) not always delivered.

With some exceptions, the food is bad.

I was hot and sweating and sick after my surgery and they didn't have a fan to put in my room.

However, I have to say the administration was very responsive to my feedback and really seemed to care, so hopefully this will all improve.

1
★★★☆☆

My two stays, one four nights, one one-night, were a mixed bag. They have some really wonderful nurses there. Very friendly, warm, proactive, on the ball.

Some of the night staff leave more to be desired: aids that weren't gentle with things like catheters, flipping lights on at night, not friendly.

Biggest problem, NOISE. During the day, people were in the court yard with kids yelling and it bounced off the walls everywhere.

At night the staff made absolutely NO effort to hush their voices or be quiet at all. There were computers in the hallways by patient doors and staff would have conversations there at all hours. They wouldn't keep the door shut even when asked to, as there was not always good communication between shifts, etc. Things promised (like crutches or a fan) not always delivered.

With some exceptions, the food is bad.

I was hot and sweating and sick after my surgery and they didn't have a fan to put in my room.

However, I have to say the administration was very responsive to my feedback and really seemed to care, so hopefully this will all improve.

Pros: They have some excellent staff

Cons: Noisy

Message from Dominican Hospital

Dominican Hospital is a hospital that offers many services, including birth center, cancer care, and cardiac care. Visit Dominican Hospital located at 1555 Soquel Dr, Santa Cruz, CA. This Santa Cruz hospital is one of the best in California. As part of the Dignity Health network, Dominican Hospital is dedicated to delivering high quality, compassionate care and access to Santa Cruz and nearby communities.

Yext

 

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