Sumner Tariff Svc

★★★☆☆

About Sumner Tariff Svc

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Automotive

Automotive
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Have been shopping here for years. The people are friendly and very knowledgeable. They are great for those hard to get parts. Prices are competitive but not the cheapest. The help is great, they have always taken great care of me.

4
★★★★☆

Have been shopping here for years. The people are friendly and very knowledgeable. They are great for those hard to get parts. Prices are competitive but not the cheapest. The help is great, they have always taken great care of me.

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Take your business to many of the other local parts stores which honor their commitments and have ethical management (NAPA, Bonney Lake Auto). Below I outline the experience which has lead to me post such negative comments.

1. Started having battery problems (with an Exide battery I had purchased from them within the last 2 years with a 72 month warranty) brought it to NAPA and had my electrical system tested since they were closer and told me the battery needed to be replaced soon.
2. Called Sumner National and brought the battery in to be tested in-vehicle the next morning. The manager, who was the only person who knew how to test my battery, showed up late and then proceeded to chat with the girls at the coffee shop next door for 15 minutes while I waited inside (now 30 minutes after opening).
3. Besides the fact that the manager smelled like beer and cigarettes, he was unpleasant about the fact that I had come in. He plugged in the battery testing equipment (exact same model as napa) and it reported replace soon/lower than normal cold cranking amps. He then said that my alternator voltage should be around 14v running and pulled that up on the monitor, 13.99-14.01 and proceeded to tell me that was low. He then outlined a process by which I could remove the voltage regulator and put a paperclip in its place to up the voltage and charge the battery! I'm not aware of any battery that requires you to do this and sounds like a great way to get electrocuted.
4. When I asked why this would be necessary, the manager then tried to convince me that a battery is only charged by a charger and that an alternator only replenishes the small amount of electricity used to start the battery. So I asked him when my battery dies, I have to plug it into a charger before it will ever be at capacity again?! and he said yes (load of bs).
5. The only way I could get him to consider warranting the battery was if I left it with him for a few days while he ran voltage tests on it. This was unacceptable since I then would be unable to drive while he was performing all of the 'tests' on the battery. He then explained that I should have planned that out sooner!
6. End of the story, I bought a new battery 3 weeks later up at school after coming out to my truck twice and having it barely turn over. At this point I was no where near the Sumner National Store. I am livid at the idea that I spent $90 for a new battery when the old one was still under warranty.

1
★☆☆☆☆

Take your business to many of the other local parts stores which honor their commitments and have ethical management (NAPA, Bonney Lake Auto). Below I outline the experience which has lead to me post such negative comments.

1. Started having battery problems (with an Exide battery I had purchased from them within the last 2 years with a 72 month warranty) brought it to NAPA and had my electrical system tested since they were closer and told me the battery needed to be replaced soon.
2. Called Sumner National and brought the battery in to be tested in-vehicle the next morning. The manager, who was the only person who knew how to test my battery, showed up late and then proceeded to chat with the girls at the coffee shop next door for 15 minutes while I waited inside (now 30 minutes after opening).
3. Besides the fact that the manager smelled like beer and cigarettes, he was unpleasant about the fact that I had come in. He plugged in the battery testing equipment (exact same model as napa) and it reported replace soon/lower than normal cold cranking amps. He then said that my alternator voltage should be around 14v running and pulled that up on the monitor, 13.99-14.01 and proceeded to tell me that was low. He then outlined a process by which I could remove the voltage regulator and put a paperclip in its place to up the voltage and charge the battery! I'm not aware of any battery that requires you to do this and sounds like a great way to get electrocuted.
4. When I asked why this would be necessary, the manager then tried to convince me that a battery is only charged by a charger and that an alternator only replenishes the small amount of electricity used to start the battery. So I asked him when my battery dies, I have to plug it into a charger before it will ever be at capacity again?! and he said yes (load of bs).
5. The only way I could get him to consider warranting the battery was if I left it with him for a few days while he ran voltage tests on it. This was unacceptable since I then would be unable to drive while he was performing all of the 'tests' on the battery. He then explained that I should have planned that out sooner!
6. End of the story, I bought a new battery 3 weeks later up at school after coming out to my truck twice and having it barely turn over. At this point I was no where near the Sumner National Store. I am livid at the idea that I spent $90 for a new battery when the old one was still under warranty.

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They have a huge selection of parts and most of the staff is knowledgeable. I have had pretty good luck shopping here, there prices are a little high compared to Schucks on oil and filters. But they do have a much larger selection.

3
★★★☆☆

They have a huge selection of parts and most of the staff is knowledgeable. I have had pretty good luck shopping here, there prices are a little high compared to Schucks on oil and filters. But they do have a much larger selection.

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