Pilchuck Vet Urgent Care Center

★★★★☆
  • 11308 92nd St SE

    Snohomish, WA 98290

    Map & Directions
  • 360-568-3111

Pets & Animals

Pets & Animals
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I hate to say, but this was the worst experience I have had ever with my horse. The veterinarians are new grads and have minimal experience. The customer service is terrible. Rude, insulting and just shocking! I called to share my concerns anomously with the customer service department, just to be told that they have Caller ID and know who I am... Seriously! I was trying to be polite and not make a 'big' deal out of something that they could simply handle themselves. It was unprofessional as the visit was to our home. We have had two other second opinions since and they are the opposite of Pilchuck's. Both the other vets agree and have a much more positive approach and our my horse enjoys both of them. In addition, they were both more informative and HAPPILY answered questions in detail for me! I would NOT reccoment Pilchuck to anyone!

0
★☆☆☆☆

I hate to say, but this was the worst experience I have had ever with my horse. The veterinarians are new grads and have minimal experience. The customer service is terrible. Rude, insulting and just shocking! I called to share my concerns anomously with the customer service department, just to be told that they have Caller ID and know who I am... Seriously! I was trying to be polite and not make a 'big' deal out of something that they could simply handle themselves. It was unprofessional as the visit was to our home. We have had two other second opinions since and they are the opposite of Pilchuck's. Both the other vets agree and have a much more positive approach and our my horse enjoys both of them. In addition, they were both more informative and HAPPILY answered questions in detail for me! I would NOT reccoment Pilchuck to anyone!

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Our experience with Pilchuck most wonderful and was under some of the worst circumstances....a 6 year old little girl facing some complicated family issues who witnessed ""her bestest baby, Sadie"" (Pomeranian/Alaskan Eskimo mix) get ht by a car. Hysteria wrapped in fatalistic fears in only the way a little girl can project (think non-stop tears at shocking volume) dominated near every moment that followed.Not only did Pilchuck save our Sadie's life, they helped ease our little girl's worst fears. Even when they said Sadie had to stay overnight, despite their promises that Sadie would be well cared for and be okay, it was a rough night here at home and how appreciated it was to wake at 6:00am with a message Sadie would be ""just fine"" and coming home that day. The care Sadie received at the vet was first rate and the after care instructions were clear, concise, easy to apply and right now my biggest problem is trying to keep Sadie and our 6 year old from playing too much. Thank you, you saved our dog and everything else important in our lives.

2
★★★★★

Our experience with Pilchuck most wonderful and was under some of the worst circumstances....a 6 year old little girl facing some complicated family issues who witnessed ""her bestest baby, Sadie"" (Pomeranian/Alaskan Eskimo mix) get ht by a car. Hysteria wrapped in fatalistic fears in only the way a little girl can project (think non-stop tears at shocking volume) dominated near every moment that followed.Not only did Pilchuck save our Sadie's life, they helped ease our little girl's worst fears. Even when they said Sadie had to stay overnight, despite their promises that Sadie would be well cared for and be okay, it was a rough night here at home and how appreciated it was to wake at 6:00am with a message Sadie would be ""just fine"" and coming home that day. The care Sadie received at the vet was first rate and the after care instructions were clear, concise, easy to apply and right now my biggest problem is trying to keep Sadie and our 6 year old from playing too much. Thank you, you saved our dog and everything else important in our lives.

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After hearing of a friend's recent experience with this ER, I have to put my 2 cents worth in!
5 years ago I went to PVH with a boxer that had delivered 1 puppy and 6 stillborns. I went to their reproduction speicalist, and he said to rebreed her and under his care, she should have a normal delivery. $2000 later my dog went into labor, delivered 1 puppy and had no more contractions. We raced into PVH because all of her records were there and thought that they would give her the best treatment considering they knew her case. We arrived at 2am and the entire hospital smelled of DMSO from a horse they were treating. I asked for an ultra sound to see if the puppies were still alive and I was denied. Xrays and ocitocin were given and we were put in an exam room, and ignored. We had no blankets, no towels, the room was covered in birthing material, and my husband had to go to our vehicle to get the blankets and towels we had brought for the drive. I was screaming for them to do a csection and the "vet" wouldn't do it. It appeared that their DMSO horse was more important.
The csection wasn't started until 8 am when the regular staff came in. I wasn't allowed to take my dog back for pre surgery prep, and was asked to leave. 3 hours later, I was called to come pick up my dog. They delivered 8 dead puppies. It doesn't take 3 hours for an emergency csection, and they sent my dog home in shock. When I sent my husband in to get help, they sent their receptionist out, and she obviously had all the experience to tell us she was OK? My dog had an unusual name, and they always acted like they had no idea who I was talking about when I said her name.
$300 for emergency, and $2000 for a csection that was not done in a timely manner. When I later talked to the 2 Vets that oversaw this, they were not sympathetic.
I will NEVER give these people 1 penny or let them touch another of my beloved dogs! They should not call themselves Vets, when they don't care about the safety of your pets.

1
★☆☆☆☆

After hearing of a friend's recent experience with this ER, I have to put my 2 cents worth in!
5 years ago I went to PVH with a boxer that had delivered 1 puppy and 6 stillborns. I went to their reproduction speicalist, and he said to rebreed her and under his care, she should have a normal delivery. $2000 later my dog went into labor, delivered 1 puppy and had no more contractions. We raced into PVH because all of her records were there and thought that they would give her the best treatment considering they knew her case. We arrived at 2am and the entire hospital smelled of DMSO from a horse they were treating. I asked for an ultra sound to see if the puppies were still alive and I was denied. Xrays and ocitocin were given and we were put in an exam room, and ignored. We had no blankets, no towels, the room was covered in birthing material, and my husband had to go to our vehicle to get the blankets and towels we had brought for the drive. I was screaming for them to do a csection and the "vet" wouldn't do it. It appeared that their DMSO horse was more important.
The csection wasn't started until 8 am when the regular staff came in. I wasn't allowed to take my dog back for pre surgery prep, and was asked to leave. 3 hours later, I was called to come pick up my dog. They delivered 8 dead puppies. It doesn't take 3 hours for an emergency csection, and they sent my dog home in shock. When I sent my husband in to get help, they sent their receptionist out, and she obviously had all the experience to tell us she was OK? My dog had an unusual name, and they always acted like they had no idea who I was talking about when I said her name.
$300 for emergency, and $2000 for a csection that was not done in a timely manner. When I later talked to the 2 Vets that oversaw this, they were not sympathetic.
I will NEVER give these people 1 penny or let them touch another of my beloved dogs! They should not call themselves Vets, when they don't care about the safety of your pets.

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Pilchuck is a great Hospital. I have taken one of my horse there, and they were awesome. They helped my little filly a lot. She had to have eye surgery and everything is fine now.

5
★★★★★

Pilchuck is a great Hospital. I have taken one of my horse there, and they were awesome. They helped my little filly a lot. She had to have eye surgery and everything is fine now.

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Pilchuck Veterinary service has helped us on more than one occasion. thru good times and hard times they have been there. We had to put our stallion down and they did everything they could to prevent it.

5
★★★★★

Pilchuck Veterinary service has helped us on more than one occasion. thru good times and hard times they have been there. We had to put our stallion down and they did everything they could to prevent it.

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we have eight ponies in the middle of Mukilteo And a neighbor poisoned them.. Pilchuck was instrumental in the care of three of our ponies.. and went above and beyond.. We still use tem.. but appreciate the extra time and effort, and care, when our beloved stallion was euthanised. A stress for all.. they did all they could.

Great staff... Great care,

5
★★★★★

we have eight ponies in the middle of Mukilteo And a neighbor poisoned them.. Pilchuck was instrumental in the care of three of our ponies.. and went above and beyond.. We still use tem.. but appreciate the extra time and effort, and care, when our beloved stallion was euthanised. A stress for all.. they did all they could.

Great staff... Great care,

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When my boston terrier was 2 years old she had to have a joint/knee surgery. Pilchuck performed this on her and she's been fine eversince. She's 8 now. She runs and plays like a normal dog and back then she limped oand only walked on 3 legs. They were so kind and clearly love animals we've been going back for anything that comes up. Fantastic service and we love them.

5
★★★★★

When my boston terrier was 2 years old she had to have a joint/knee surgery. Pilchuck performed this on her and she's been fine eversince. She's 8 now. She runs and plays like a normal dog and back then she limped oand only walked on 3 legs. They were so kind and clearly love animals we've been going back for anything that comes up. Fantastic service and we love them.

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Message from Pilchuck Vet Urgent Care Center

We offer full-service care for all our patients. Besides clinic appointments or farm calls, we provide 24-hour in hospital care and emergency services. Our goal is to assist you to maintain your animalβ??s health, and put you and your animal at ease when medical intervention is necessary.

More about Pilchuck Vet Urgent Care Center

At Pilchuck Veterinary Hospital, we love animals of all shapes, sizes, and species. We are dedicated to preventing, curing and treating the diseases and injuries of your dogs and cats, cows, horses, llamas and alpacas, goats and sheep. We are committed to practicing compassion towards our patients, clients and colleagues. We are honored that you trust us with your animals. Our primary concern is for our patients. Communication with you, the owner, is always a priority. In addition, to shared expertise and collaboration among professional staff, our large size provides access to specialized equipment, innovative technologies, and highly-trained professionals in all disciplines. Our doctors and staff continually learn new things from each other as well as through continuing education and their networks of veterinary colleagues. Remember, if you think you have an emergency call 360-568-9111 for small animal emergencies, or 360-568-3111 for large animal emergencies. Do not look on the internet, do not email the hospital if you need immediate assistance. Use the phone. The following list provides an overview of services offered at Pilchuck. For more specific information, please refer to individual species. Wellness & Preventive Medicine Vaccines & Deworming Dentistry 24-hr Emergency Medicine Outpatient & Inpatient Critical Care Surgery: Emergency, Orthopedic, Soft-tissue, Laser Diagnostic: Radiography, Ultrasound, Endoscopy MRI (Magnetic Resonance Imaging) Laboratory In-House Pharmacy Alternative Medicine Breeding & Reproductive Health Neonatal Care Dairy & Beef Cow Herd Health

 

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