Select Furniture Outlet

If I could give ZERO STARS, I would. I ordered a dresser and nightstand for my nephew who was returning for his sophomore year at Berkeley. I ordered it on July 21st and asked for delivery on Aug 4, they day my nephew was moving into his apartment. On Aug. 3 they called to say the item was discontinued and nothing would be delivered the next day. 13 days when they say on the order confirmation that they will deliver in 5-10 days??? Why do they have things listed for sale on their web site when they don't have them in stock? Why didn't their system check the inventory when I placed the order to then say the item is out of stock? Why did they take SO LONG TO TELL ME THEY DON'T HAVE WHAT I ORDERED?

DO NOT GIVE THEM BUSINESS! They are unprofessional and a sorry excuse of a company.

You might say that my nephew will not die if he doesn't have the exact dresser he wanted on the exact date he wanted. My beef is with a company very inept at communicating with customers, a messed up inventory tracking system, a web site that does not accurately reflect the AVAILABLE items for sale and a completely incompetent customer service department. Called twice and was told I would get an answer on my delivery confirmation before I was told item was out of stock.

Pros: Cheap furniture - at a different cost though

Cons: Items not in stock, long delays, bad customer service, etc.

Posted 08/02/09

Pottery barn like furniture! They have very reasonable prices for the quality they have. !! Sofas are customisable into sectionals at a very reasonable cost.

Pros: Very good quality furniture

Cons: Some special order sofas can take 4-6 weeks

Posted 11/05/08

I bought about 50% of my house furniture from this place, and I couldn't be happier. The selection is extensive, the people are very sweet, and you can save some cash over some of the other establishments in the easy bay/berkeley area. Highly worth a visit.

Posted 10/13/08

Ordered two benches and two chairs. 7 weeks later, finally received 4 chairs and 1 bench. They would not take the extra chairs back, and took 3.5 more weeks to deliver the second bench. This bench arrived with the back split in two. I didn't want to wait who knows how many more weeks for them to deliver a replacement so I asked for a refund. They said I'd have to pay $100 to ship it back to them in order to get a refund--even though it arrived LATE and BROKEN.

Cons: SHIPPING TAKES FOREVER AND FURNITURE ARRIVES BROKEN

Posted 07/20/08

Their Selection of sofas is great . Huge variety to choose from. I particularly liked their leather sofas and custom sectionals. Delievry was a really nominal fee.

Posted 06/30/08

The one star goes to Dan, who was always very helpful and positive.

I have given Select Furniture Outlet several chances to deliver a missing part. I have worked in customer Service for many years, so I have a natural tendency to give people the benefit of the doubt. However, after receiving the wrong part three times and refusing to give me a refund, enough is enough. I will be filing a complaint with the BBBureau.

I warn you not to do business with Select Furniture Outlet. They have two stores, One in Berkeley on University Ave. and one on Bryant St. in SF

Pros: Good looking furniture

Cons: Besides Dan, terrible customer Service

Posted 11/12/07

I seldom write online reviews, but i was quiet impressed with this store so i couldnt help writing one. :)
I just moved in the bay area.When i started shopping for furniture, everything i liked was so expensive at crate and barrel and pottery type stores.
I bumped into select furniture outlet by chance , and wow, i found contemporary and classy furniture that i exactly wanted at half the price; of what i was prepared to pay for at those big retail stores. The quality of the furniture was was quiet good , mostly all wood and not the cheap particle board that i always like to keep away from. Many of the designs were exact copies of pottery barn . The staff was warm and freindly.

I would although say that the delivery guys arrived about 25 minutes late than what what they had committed to, but i could deal with that.
Overall i would say that this place was a treasure hunt for me, considering that i saved thousands of dollars and ended up having my home become a haven. :)

Pros: Great value for quality contemporary furniture .They have their own parking lot.

Posted 01/21/07

Found a great selection on their website, and comparing prices with other stores, they are very competitive. good find

Posted 07/19/06