Equinox Century City

★★★☆☆
  • 10250 Santa Monica Blvd 3750

    Los Angeles, CA 90067

    Map & Directions
  • 310-552-0420

Sports & Recreation

Sports & Recreation
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Actually I want to give some serious recognition to Michael who works in the maintenance crew for helping me find my wallett & ipod when I was there a few weeks back. I thought I lost them, or someone had took them. After talking with Mike

3
★★★★★

Actually I want to give some serious recognition to Michael who works in the maintenance crew for helping me find my wallett & ipod when I was there a few weeks back. I thought I lost them, or someone had took them. After talking with Mike

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My wife and I was staying at the Hyatt and decided to go over to the spa. I'm not going to get into layout because I care more about the massage than the atmosphere.

The spa has 2 jacuzzi's, steam room, sauna. I had a Sports massage by a very relaxed and calming therapist. (Will)
It was by far the best massage I've ever had, he stretch me in so many ways, I didn't know my body could go. (he called it the lazy mans yoga)
After having my massage with Will, I told my wife she had to go see him. She had the Lemon Scrub with the Solstice Massage, she prefers more of a Sensual Massage over a Deep Tissue or Sports Massage.
The Solstice Massage was a combination of Warm Stones, Aromatherapy and Swedish Massage. My wife loved it and talked about her massage for days.

Thank You!

2
★★★★☆

My wife and I was staying at the Hyatt and decided to go over to the spa. I'm not going to get into layout because I care more about the massage than the atmosphere.

The spa has 2 jacuzzi's, steam room, sauna. I had a Sports massage by a very relaxed and calming therapist. (Will)
It was by far the best massage I've ever had, he stretch me in so many ways, I didn't know my body could go. (he called it the lazy mans yoga)
After having my massage with Will, I told my wife she had to go see him. She had the Lemon Scrub with the Solstice Massage, she prefers more of a Sensual Massage over a Deep Tissue or Sports Massage.
The Solstice Massage was a combination of Warm Stones, Aromatherapy and Swedish Massage. My wife loved it and talked about her massage for days.

Thank You!

Pros: Amazing Hands...Magic Hands...Hypnotic Hands

Cons: Cafe only has water and sports drinks

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I have been going to spas for many years and have to say that Century City Equinox ranks in the TOP 5.

From time of check in to check out, I was greeted by warm smiles and amazing service. The massages are great the facials are excellent BUT the BODY TREATMENTS are DIVINE.
WOW...Show Stopper.....
I tried the Enzyme Souffle and the Lemon Sugar Body Polish ...felt like I was on Cloud 9.
The BODYMELT took the cake ....left me breathless

2
★★★★★

I have been going to spas for many years and have to say that Century City Equinox ranks in the TOP 5.

From time of check in to check out, I was greeted by warm smiles and amazing service. The massages are great the facials are excellent BUT the BODY TREATMENTS are DIVINE.
WOW...Show Stopper.....
I tried the Enzyme Souffle and the Lemon Sugar Body Polish ...felt like I was on Cloud 9.
The BODYMELT took the cake ....left me breathless

Pros: Amazing Massage and Estheticians

Cons: Pool is outside...during the cold months not useful

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$45 should get you a decent pedicure right? Not at this spa. Mine looked like it was done by a my 8y old daughter. The lady used a crusty nail polish from the 90's and clipped/cut my already short nails 5 times and still they were all crazy angled. It was actually amusing after awhile, like a geometry puzzle. It was supposed to include a short foot massage (pedi was 40min long) which is what a SPA pedi NORMALLY does, however this lady SKIPPED it and went straight to hot towels and...yup you guessed it... more filing (she was down to my skin by end of session!) I live in Palm Springs and must be use to trained manicurist. This was RIDICULOUSLY BAD! I walked around showing ppl how bad it was for the next 30min. I really found it unbelievable I spent $45 on the worst pedi I have ever received. Save yourself the needed do-over pedi I had to have done...go across the street to the mall and have your nails done.

0
★☆☆☆☆

$45 should get you a decent pedicure right? Not at this spa. Mine looked like it was done by a my 8y old daughter. The lady used a crusty nail polish from the 90's and clipped/cut my already short nails 5 times and still they were all crazy angled. It was actually amusing after awhile, like a geometry puzzle. It was supposed to include a short foot massage (pedi was 40min long) which is what a SPA pedi NORMALLY does, however this lady SKIPPED it and went straight to hot towels and...yup you guessed it... more filing (she was down to my skin by end of session!) I live in Palm Springs and must be use to trained manicurist. This was RIDICULOUSLY BAD! I walked around showing ppl how bad it was for the next 30min. I really found it unbelievable I spent $45 on the worst pedi I have ever received. Save yourself the needed do-over pedi I had to have done...go across the street to the mall and have your nails done.

Pros: Able to squeeze you in I guess?

Cons: IT WAS THE WORST SPA PEDI EVER

.

Dear Reviewer

if you want to experience the best relaxing massage of your life, you must try Will Thomas whose Talent and character are far beyond his massage skills but rather reach those of a master and a one who deeply cares about you not just as a client but as a human being.

With Respect

2
★★★★★

Dear Reviewer

if you want to experience the best relaxing massage of your life, you must try Will Thomas whose Talent and character are far beyond his massage skills but rather reach those of a master and a one who deeply cares about you not just as a client but as a human being.

With Respect

Pros: Best Massage ever had - Will Thomas

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I feel bad for the people who work here because they are really talented, for the most part. This company churns through employees like McDonald's serves customers and it makes me wonder if they understand spa at all.

1
★★★☆☆

I feel bad for the people who work here because they are really talented, for the most part. This company churns through employees like McDonald's serves customers and it makes me wonder if they understand spa at all.

Pros: mostly talented staff

Cons: terrible company

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I had no idea that I would get to use the club because I bought a massage. For spending $115 on a massage, I got to arrive in the morning, work out at their not-crowded awesome club, take a yoga class, shower, sit in the sauna, get my massage, and then spend the afternoon at the amazing outdoor pool. we were also able to order lunch from the hyatt. i'm doing this monthly!!! my therapist sherri was amazing. i would describe her as gifted.

2
★★★★★

I had no idea that I would get to use the club because I bought a massage. For spending $115 on a massage, I got to arrive in the morning, work out at their not-crowded awesome club, take a yoga class, shower, sit in the sauna, get my massage, and then spend the afternoon at the amazing outdoor pool. we were also able to order lunch from the hyatt. i'm doing this monthly!!! my therapist sherri was amazing. i would describe her as gifted.

Pros: incredible therapist, serene space, great!!!

Cons: none

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I travel to Los Angeles regularly and I am definitely going back to this spa every chance I get. I was greeted by a very sweet woman named Mia, who was an absolute gem. The layout is confusing, but she walked me through to the waiting area where you meet your therapist. I had an incredible shiatsu massage with Parker and absolutely floated out. The facility is incredible. I was able to shower for the day and the products in the shower and at the counters in the women's lockeroom are awesome. This is absolutely my spa when I am in LA.

2
★★★★★

I travel to Los Angeles regularly and I am definitely going back to this spa every chance I get. I was greeted by a very sweet woman named Mia, who was an absolute gem. The layout is confusing, but she walked me through to the waiting area where you meet your therapist. I had an incredible shiatsu massage with Parker and absolutely floated out. The facility is incredible. I was able to shower for the day and the products in the shower and at the counters in the women's lockeroom are awesome. This is absolutely my spa when I am in LA.

Pros: great people, excellent space

Cons: slightly confusing layout

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My experience was amazing! I had an 80min sports massage with a guy named Cedric. This was recommend to me by the receptionist when I called to book an appt. I was not sure exactly what to get, but once i described my aching muscles from working out a new trainer, the host suggested not only I get a sports massage but that I get it with specifically Cedric! I am happy I took the suggestion because he knows sooo much about each muscle in the body and worked out my muscles in a way that i'v NEVER experienced before. From the moment I arrived at the spa to leaving i felt relaxed and pampered. Everyone was very helpful and friendly. I felt relaxed even before I was picked up to receive my massage, because the staff made me feel at home. Cedric knew how to use just enough pressure to get the knotts out of my aching muscles without it being painful. Also I normally have a very hard time relaxing, yet somehow he was able to get me to relax my body and mind. The stretching incorporated in the massage was another bonus! He stretched my muscles in ways I didn't know I could stretch, and used drapping techniques to secure my comfort. After my massage cedric was also very helpful in giving me a follow up suggestion with my workout regime as well as a timeline for when I should come back for anther massage. This was the BEST massage I've ever experienced in my life! I'd recommend this to everyone, and i'm thankful that the spa receptionist suggested this to me.

2
★★★★★

My experience was amazing! I had an 80min sports massage with a guy named Cedric. This was recommend to me by the receptionist when I called to book an appt. I was not sure exactly what to get, but once i described my aching muscles from working out a new trainer, the host suggested not only I get a sports massage but that I get it with specifically Cedric! I am happy I took the suggestion because he knows sooo much about each muscle in the body and worked out my muscles in a way that i'v NEVER experienced before. From the moment I arrived at the spa to leaving i felt relaxed and pampered. Everyone was very helpful and friendly. I felt relaxed even before I was picked up to receive my massage, because the staff made me feel at home. Cedric knew how to use just enough pressure to get the knotts out of my aching muscles without it being painful. Also I normally have a very hard time relaxing, yet somehow he was able to get me to relax my body and mind. The stretching incorporated in the massage was another bonus! He stretched my muscles in ways I didn't know I could stretch, and used drapping techniques to secure my comfort. After my massage cedric was also very helpful in giving me a follow up suggestion with my workout regime as well as a timeline for when I should come back for anther massage. This was the BEST massage I've ever experienced in my life! I'd recommend this to everyone, and i'm thankful that the spa receptionist suggested this to me.

Pros: Massage was the best i've ever had!

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I love it when someone or some company that has endless money throw their money away opening up spas. If you like the over-the-top scene but could care less about serenity and well being then by all means go to the spa located in the Century City Equinox. They honestly know as much about me the client as I do about how to build a car: nothing!
The formula for opening up successful spas is having people run it that actually care about your inner peace and energy rather then taking as much out of your pocket as possible. I am headed back to my favorite little spa in West Hollywood. If I could give this place a little advice it would be to simply start caring.
peace and love!
H

0
★☆☆☆☆

I love it when someone or some company that has endless money throw their money away opening up spas. If you like the over-the-top scene but could care less about serenity and well being then by all means go to the spa located in the Century City Equinox. They honestly know as much about me the client as I do about how to build a car: nothing!
The formula for opening up successful spas is having people run it that actually care about your inner peace and energy rather then taking as much out of your pocket as possible. I am headed back to my favorite little spa in West Hollywood. If I could give this place a little advice it would be to simply start caring.
peace and love!
H

Pros: The fact I never have to go back

Cons: the corporate approach, the snobberie, the lack of caring, the parking, the list goes on

.

What a joke? This place charges 110 for a 50 minute massage so you know they better bring it. THEY DON'T. Simply put this place has no idea how to be a spa. I almost can't say anything good accept the facility is beautiful. If you book know you will have nice diggs but terrible service... kind of like a beautifull restaurant that has terrible service and food. Go elsewhere!!!!!!!!! The massage was a disaster, the front desk was inept, and the check out was hilarious. D-

0
★☆☆☆☆

What a joke? This place charges 110 for a 50 minute massage so you know they better bring it. THEY DON'T. Simply put this place has no idea how to be a spa. I almost can't say anything good accept the facility is beautiful. If you book know you will have nice diggs but terrible service... kind of like a beautifull restaurant that has terrible service and food. Go elsewhere!!!!!!!!! The massage was a disaster, the front desk was inept, and the check out was hilarious. D-

Pros: Nice Facility

Cons: Massage, People, Check In, Attitude, Just not a good spa, wrong approach

.

I am at a spa at least once a month. Not only was this spa confusing in layout (as many have already mentioned) the staff's lack of attention to detail was pathetic! The only person that did his job well was Justin, a host that greeted me upon check in and check out. They asked me if I wanted a robe and slipper upon arrival....OF COURSE! This is standard at a spa! Not to mention the robe was see through and super thin! The showers in the locker room were a joke, while the shower heads were too big for the stall, the water kept getting hot and then cold for the duration of my shower (and I even switched shower stalls mid shampoo because I thought it might be that particular shower -- it wasn't!). I had two treatmtents, the first therapist had only been working at the spa for one month and she was horrible! Not to mention at the end of my treatment she suggested that I refer her name to my friends in order for her to builder her client list! AS IF! And the second treatment i had, the therapist didn't even ask me any questions! It was clear she failed to look at my paperwork because it clearly indicated to focus on my fact muscles (which she didn't!). I was so mad that I spent my hard earned money at this spa, i'll NEVER GO BACK! Upon check out (which is entirely confusing) the register was freezing up, so after 15 minutes of waiting (and listening to the check out host say the F- word more than 5 times) the manager came down but offered no help. I ended waiting over 20 minutes to check out and left with such a bad taste in my mouth I promised myself that I'd forwarn others about this place. USE YOUR MONEY SOMEPLACE ELSE! It's obvious they don't care about their jobs! Oh, and I forgot to mention that they were 15 minutes late to get me in the waiting room for my 2nd treatment! REALL PROFESSIONAL!

1
★★☆☆☆

I am at a spa at least once a month. Not only was this spa confusing in layout (as many have already mentioned) the staff's lack of attention to detail was pathetic! The only person that did his job well was Justin, a host that greeted me upon check in and check out. They asked me if I wanted a robe and slipper upon arrival....OF COURSE! This is standard at a spa! Not to mention the robe was see through and super thin! The showers in the locker room were a joke, while the shower heads were too big for the stall, the water kept getting hot and then cold for the duration of my shower (and I even switched shower stalls mid shampoo because I thought it might be that particular shower -- it wasn't!). I had two treatmtents, the first therapist had only been working at the spa for one month and she was horrible! Not to mention at the end of my treatment she suggested that I refer her name to my friends in order for her to builder her client list! AS IF! And the second treatment i had, the therapist didn't even ask me any questions! It was clear she failed to look at my paperwork because it clearly indicated to focus on my fact muscles (which she didn't!). I was so mad that I spent my hard earned money at this spa, i'll NEVER GO BACK! Upon check out (which is entirely confusing) the register was freezing up, so after 15 minutes of waiting (and listening to the check out host say the F- word more than 5 times) the manager came down but offered no help. I ended waiting over 20 minutes to check out and left with such a bad taste in my mouth I promised myself that I'd forwarn others about this place. USE YOUR MONEY SOMEPLACE ELSE! It's obvious they don't care about their jobs! Oh, and I forgot to mention that they were 15 minutes late to get me in the waiting room for my 2nd treatment! REALL PROFESSIONAL!

Pros: Good location in Century City

Cons: LACK OF MANAGEMENT

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After reading the reviews on CitySearch, I was somewhat hesitant to go to the Spa at Equinox. I have to say I was actually very pleasantly surprised. The layout was not all that confusing - I check in at the front desk, where they led me to the very plush locker room and pointed me to where the spa waiting area was. After heading upstairs I was greeted at the spa reception area and escorted to the waiting area. The waiting area was very modern and soothing, and even had an outside cabana area that ran adjacent to the Hyatt Regency. My massage therapist was very good, and my overall experience was positive. I can see some criticisms in terms of flow - it is not the most intuitive process, and they could streamline.

2
★★★★☆

After reading the reviews on CitySearch, I was somewhat hesitant to go to the Spa at Equinox. I have to say I was actually very pleasantly surprised. The layout was not all that confusing - I check in at the front desk, where they led me to the very plush locker room and pointed me to where the spa waiting area was. After heading upstairs I was greeted at the spa reception area and escorted to the waiting area. The waiting area was very modern and soothing, and even had an outside cabana area that ran adjacent to the Hyatt Regency. My massage therapist was very good, and my overall experience was positive. I can see some criticisms in terms of flow - it is not the most intuitive process, and they could streamline.

Pros: Good Therapist, Modern Design, Outside Cabanas for Spa Reception Area

Cons: Layout is not particularly intuitive

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With LA being a lot of hustle and bustle, finding a great spa get away is essential. The layout, the feeling of warmth and serenity and a staff who understands all that is VERY IMPORTANT. In just reading what others have said about the layout (confusing as to where to go) and a staff that is not spa quality are HUGE red flags for a spa. I will not be attending this spa and wasting my money and time. They need to take their customers comments to heart if they want to have any. I am off to look for another spa.

0
★☆☆☆☆

With LA being a lot of hustle and bustle, finding a great spa get away is essential. The layout, the feeling of warmth and serenity and a staff who understands all that is VERY IMPORTANT. In just reading what others have said about the layout (confusing as to where to go) and a staff that is not spa quality are HUGE red flags for a spa. I will not be attending this spa and wasting my money and time. They need to take their customers comments to heart if they want to have any. I am off to look for another spa.

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I was a big fan of the former spa in this location. This was my first visit since Equinox took over. This club has an identity crisis; it can't decide if it wants to be a fitness club or a spa. I can tell you, they missed the mark on spa services. First, when I checked in the person checking me in was clearly a "fitness" person and could not even find my spa record. Then she asked me my shoe size, but later provided me with slippers that were 4 sizes too big. Towels in the locker room were piled high, but in all the wrong places. There were none in proximity to the showers or the hot tubs (a big deal when your slippers are 4 sizes too big and keep falling off). You returned used towels into a cheap plastic trash can. No combs or brushes in the locker room. When I asked for one, I was presented with one that had not been cleaned - no thanks! My friend and I almost walked out without paying because it is not clear where "check out" is - it is a different spot from check in. The treatment rooms were lovely, but the service within them was just OK. Also - the attendants all wear shirts labeling them according to their jobs e.g. "host" or "attend". It is like the "hosts" don't want to be bothered with certain requests. They miss the mark on what a spa experience should be like. After dropping $300 for a couple services, I expected to be thrilled and pampered. I wasn't.

0
★☆☆☆☆

I was a big fan of the former spa in this location. This was my first visit since Equinox took over. This club has an identity crisis; it can't decide if it wants to be a fitness club or a spa. I can tell you, they missed the mark on spa services. First, when I checked in the person checking me in was clearly a "fitness" person and could not even find my spa record. Then she asked me my shoe size, but later provided me with slippers that were 4 sizes too big. Towels in the locker room were piled high, but in all the wrong places. There were none in proximity to the showers or the hot tubs (a big deal when your slippers are 4 sizes too big and keep falling off). You returned used towels into a cheap plastic trash can. No combs or brushes in the locker room. When I asked for one, I was presented with one that had not been cleaned - no thanks! My friend and I almost walked out without paying because it is not clear where "check out" is - it is a different spot from check in. The treatment rooms were lovely, but the service within them was just OK. Also - the attendants all wear shirts labeling them according to their jobs e.g. "host" or "attend". It is like the "hosts" don't want to be bothered with certain requests. They miss the mark on what a spa experience should be like. After dropping $300 for a couple services, I expected to be thrilled and pampered. I wasn't.

.

Front desk staff were super friendly, caring and full of smiles. If I have to be picky, two of them broke into a personal conversation while standing at the front desk upon check-in, which isn't appropriate. The layout is confusing and I didn't care for the fact that the therapist does not pick you up from the locker room waiting area. You're left to wander down a long hallway and then up a flight of stairs on your own while people who are clothed pass by you. The hot tubs did not work, and when I addressed this to an attendant, (after flagging her down) she didn't speak a word of English and just shrugged her shoulders. I asked her to get a manager, and she got her colleague who told me that the person on the earlier shift did not fill up the water appropriately which is why there were no bubbles. (It was also barely hot)...I proceeded to the sauna to find that the clock was three hours behind. I set the alarm on my cell phone. I never seemed to find an attendant to ask for help. When my friend and I sat in the waiting area, his massage therapist picked him up early, which although we were not having a couples massage, I'm accustomed to both therapists picking us up at the same time. The Pluses of the spa: Sony is a magnificent massage therapist. Great personality, professional, and highly skilled. Well worth the money. The ambience is relaxing and beautiful. Front desk staff upon checkout, once again, were friendly and had big smiles!

1
★★★☆☆

Front desk staff were super friendly, caring and full of smiles. If I have to be picky, two of them broke into a personal conversation while standing at the front desk upon check-in, which isn't appropriate. The layout is confusing and I didn't care for the fact that the therapist does not pick you up from the locker room waiting area. You're left to wander down a long hallway and then up a flight of stairs on your own while people who are clothed pass by you. The hot tubs did not work, and when I addressed this to an attendant, (after flagging her down) she didn't speak a word of English and just shrugged her shoulders. I asked her to get a manager, and she got her colleague who told me that the person on the earlier shift did not fill up the water appropriately which is why there were no bubbles. (It was also barely hot)...I proceeded to the sauna to find that the clock was three hours behind. I set the alarm on my cell phone. I never seemed to find an attendant to ask for help. When my friend and I sat in the waiting area, his massage therapist picked him up early, which although we were not having a couples massage, I'm accustomed to both therapists picking us up at the same time. The Pluses of the spa: Sony is a magnificent massage therapist. Great personality, professional, and highly skilled. Well worth the money. The ambience is relaxing and beautiful. Front desk staff upon checkout, once again, were friendly and had big smiles!

Pros: Sony was a great massage therapist, gave a five star massage, ambience, friendly valet

Cons: jacuzzis aren't great, and attendants aren't anywhere to be found in the locker room

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Had a very mixed experience at this spa....facial was really great, loved the facialist and it was well worth the money. Then I had the MOST EXPENSIVE BRAZILIAN IN THE WORLD the next day. They upcharged me $25 for a Hollywood ("regular" Brazilian is bad enough at $80). By the time I got done with a tip, it was $125 for a waxing. Really! I live in London (not exactly an inexpensive City) and I've gone to spas around the world (NY, Aspen, Paris, Hong Kong....) I've never paid anywhere near that much for a waxing. They should be ashamed of themselves.

1
★★☆☆☆

Had a very mixed experience at this spa....facial was really great, loved the facialist and it was well worth the money. Then I had the MOST EXPENSIVE BRAZILIAN IN THE WORLD the next day. They upcharged me $25 for a Hollywood ("regular" Brazilian is bad enough at $80). By the time I got done with a tip, it was $125 for a waxing. Really! I live in London (not exactly an inexpensive City) and I've gone to spas around the world (NY, Aspen, Paris, Hong Kong....) I've never paid anywhere near that much for a waxing. They should be ashamed of themselves.

Pros: Ambience, facial

Cons: waxing prices!

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Since it's been reopened as the Equinox, this place IS THE WORST as far as a spa is concerned. The changing room, steam room, hot tub, etc. is impossible to relax in because you can hear the blaring pounding music coming from the gym right next to it. My massage itself was great and my muscles left feeling very loose, but I was NOT mentally relaxed either before or after because of the gym and the noise. Also, I was standing for at least 5 minutes by the check-in desk upstairs in my robe, wandering around, being completely ignored, until I finally asked "where am I supposed to go for my massage?" then I was FINALLY pointed (yes someone just pointed - barely looking up at me) to the waiting room, whereas any respectable spa in LA will have someone escort you where you need to go - and this is a MUST in a place as confusingly designed and unlabeled as Equinox. Maybe they treat gym members better. But as a spa, the service needs to be far better and the atmosphere far more relaxing.

0
★☆☆☆☆

Since it's been reopened as the Equinox, this place IS THE WORST as far as a spa is concerned. The changing room, steam room, hot tub, etc. is impossible to relax in because you can hear the blaring pounding music coming from the gym right next to it. My massage itself was great and my muscles left feeling very loose, but I was NOT mentally relaxed either before or after because of the gym and the noise. Also, I was standing for at least 5 minutes by the check-in desk upstairs in my robe, wandering around, being completely ignored, until I finally asked "where am I supposed to go for my massage?" then I was FINALLY pointed (yes someone just pointed - barely looking up at me) to the waiting room, whereas any respectable spa in LA will have someone escort you where you need to go - and this is a MUST in a place as confusingly designed and unlabeled as Equinox. Maybe they treat gym members better. But as a spa, the service needs to be far better and the atmosphere far more relaxing.

Pros: Good masseuse

Cons: Everything else

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This spa is fantastic, but was reopened with a slightly new look and MORE employees as Equinox (Yes, the fitness club with HUGE spa attached inside). Most of the same great employees and then some, with plenty of available walk-in spots available (That's usually how I roll, as I can't seem to think ahead enough to call weeks in advance). They even have mani/pedi's, but most people go in for facials, waxing, and massages. And you can use the fitness club and outdoor loung aread next to the Plaza hotel free of charge if you're going in for a spa treatment. Fun times!

2
★★★★★

This spa is fantastic, but was reopened with a slightly new look and MORE employees as Equinox (Yes, the fitness club with HUGE spa attached inside). Most of the same great employees and then some, with plenty of available walk-in spots available (That's usually how I roll, as I can't seem to think ahead enough to call weeks in advance). They even have mani/pedi's, but most people go in for facials, waxing, and massages. And you can use the fitness club and outdoor loung aread next to the Plaza hotel free of charge if you're going in for a spa treatment. Fun times!

.

Spa Mystique has good services, but the employees and front desk staff are totally unprofessional. I arrived 20 minutes prior to my appointment but ended up actually being late because I was wandering around trying to figure out where to go. I was surprised why no one would stop and at least point me in the right direction- my appointment was late evening on a tuesday and I was the only customer there as far as I could tell. It wasn't until I finally wandered into the hotel area that someone said I had to take the elevator upstairs. My wax and massage were okay, nothing too spectacular- I did not leave with that feeling of rejuvination that you get after a really good session, but it wasn't terrible. However, for the price, there are MUCH better places you could go that will actually treat you like a paying customer.

1
★★★☆☆

Spa Mystique has good services, but the employees and front desk staff are totally unprofessional. I arrived 20 minutes prior to my appointment but ended up actually being late because I was wandering around trying to figure out where to go. I was surprised why no one would stop and at least point me in the right direction- my appointment was late evening on a tuesday and I was the only customer there as far as I could tell. It wasn't until I finally wandered into the hotel area that someone said I had to take the elevator upstairs. My wax and massage were okay, nothing too spectacular- I did not leave with that feeling of rejuvination that you get after a really good session, but it wasn't terrible. However, for the price, there are MUCH better places you could go that will actually treat you like a paying customer.

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I had a wrap, facial & massage. All my therapists were excellent & wanted to make sure that I was comfortable at all times. However, I agree with several other of the reviewers in that the front desk staff is not that of a 4star spa. The front desk left me hanging without showing me around or helping to check me in & let me know where to wait for my treatments. There cleaning staff was who stopped what he was doing & took me to where I needed to be. That is what I would expect from the front desk staff - not to simply point a client in a direction, but to escort them there. I had a massage from steven who was great & a facial from Tej who was also excellent. I would go back if I could afford it!

2
★★★★☆

I had a wrap, facial & massage. All my therapists were excellent & wanted to make sure that I was comfortable at all times. However, I agree with several other of the reviewers in that the front desk staff is not that of a 4star spa. The front desk left me hanging without showing me around or helping to check me in & let me know where to wait for my treatments. There cleaning staff was who stopped what he was doing & took me to where I needed to be. That is what I would expect from the front desk staff - not to simply point a client in a direction, but to escort them there. I had a massage from steven who was great & a facial from Tej who was also excellent. I would go back if I could afford it!

Pros: treatments, quiet atmosphere, ambiance

Cons: poor front desk

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Weird attitude with alot of the staff, especially the gentleman in charge of handing out shoes and keys by the changing rooms.As a first timer for an 80 minute swedish massage, he didn't bother to show me around or have anyone give me a tour of the locker room facilities. Only a couple workers seemed nice and normal. Very bright lights in the locker area and halls and lounge area-not relaxing and it seemed like a factory. Masseuse was late-Heard a receptionist talking about a client in the gift store. And it costs more than a normal massage anywhere else? Give me a break.

1
★★☆☆☆

Weird attitude with alot of the staff, especially the gentleman in charge of handing out shoes and keys by the changing rooms.As a first timer for an 80 minute swedish massage, he didn't bother to show me around or have anyone give me a tour of the locker room facilities. Only a couple workers seemed nice and normal. Very bright lights in the locker area and halls and lounge area-not relaxing and it seemed like a factory. Masseuse was late-Heard a receptionist talking about a client in the gift store. And it costs more than a normal massage anywhere else? Give me a break.

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Too bright, masseuse was good but rest of staff not the greatest. Not worth the money

1
★★★☆☆

Too bright, masseuse was good but rest of staff not the greatest. Not worth the money

Pros: good massage

Cons: staff unhelpful, bad vibe

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I had a gift certificate and I was hesitant to go after reading some of the negative reviews. I totally disagree with them. The staff was very friendly and accommodating. The masseuse was skilled, friendly and professional. The same thing for the facialist. The facilities were clean and tranquil. I would definitely return to the spa.

2
★★★★★

I had a gift certificate and I was hesitant to go after reading some of the negative reviews. I totally disagree with them. The staff was very friendly and accommodating. The masseuse was skilled, friendly and professional. The same thing for the facialist. The facilities were clean and tranquil. I would definitely return to the spa.

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A typical corporate hotel setting with windows facing onto skyscrapers and dirty streets.
I have found in other establishments heated tables, hot towels and of course warm hands. Spa Mystique offered less than usual comforts, the massage room was chilly and the therapists' hands icicles. I discovered during the massage my therapist was unable to provide adequate pressure when asked she ranged from light to painful.
As you can tell it was overall disapointing, not worth your time or money

0
★☆☆☆☆

A typical corporate hotel setting with windows facing onto skyscrapers and dirty streets.
I have found in other establishments heated tables, hot towels and of course warm hands. Spa Mystique offered less than usual comforts, the massage room was chilly and the therapists' hands icicles. I discovered during the massage my therapist was unable to provide adequate pressure when asked she ranged from light to painful.
As you can tell it was overall disapointing, not worth your time or money

Pros: clean whirpool, clean rooms, valet parking

Cons: staff /unprofessional, rooms cold, service/poor

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I wish I would hav known about this spa before. Definitely the best spa in LA. I went went back to buy my girlfriend.

2
★★★★★

I wish I would hav known about this spa before. Definitely the best spa in LA. I went went back to buy my girlfriend.

Pros: Facility, Massage, Steam room

Cons: None

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This is wihtout a doubt my favorite spa in LA. There facilities are great, and the Akasura tratment is AMAZING!

2
★★★★★

This is wihtout a doubt my favorite spa in LA. There facilities are great, and the Akasura tratment is AMAZING!

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Spa Mystique is beautiful, that is for certain. I had a really poor facial at the Spa. I reported this to the front desk attendant, who did not seem to care, at all. The next day, I spoke to the manager on duty, she was responsive and very helpful.

The scrubs are effective, not as strong as the ones in Koreatown, but good for the west side. The tranquility room is breathtakingly beautiful and offers customers a mix of fresh juices, Elixar brand tonics and comfortable seating. The steam room was strong and theraputic.

2
★★★★☆

Spa Mystique is beautiful, that is for certain. I had a really poor facial at the Spa. I reported this to the front desk attendant, who did not seem to care, at all. The next day, I spoke to the manager on duty, she was responsive and very helpful.

The scrubs are effective, not as strong as the ones in Koreatown, but good for the west side. The tranquility room is breathtakingly beautiful and offers customers a mix of fresh juices, Elixar brand tonics and comfortable seating. The steam room was strong and theraputic.

Pros: Atmosphere, Lounge, Steam room

Cons: Mixed service

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Where shall I start? The staff greeted us with no smiles and couldn't find our reservations. We requested male therapists and didn't find out we were having female therapists until roll call (the least they could've done was told us when we checked in), at which time I received the most insincere apology I've ever heard. My masseusse was AWFUL (and I've had over 100 massages in my life), her strokes were abrupt and hands cold. The jacuzzi is as big as my home bathtub and the jets have hardly any force. The amenities are a joke - there's only 2 dressing areas and no chairs. At checkout, again, they kept us waiting for over 10 minutes because they couldn't find our names.

1
★★☆☆☆

Where shall I start? The staff greeted us with no smiles and couldn't find our reservations. We requested male therapists and didn't find out we were having female therapists until roll call (the least they could've done was told us when we checked in), at which time I received the most insincere apology I've ever heard. My masseusse was AWFUL (and I've had over 100 massages in my life), her strokes were abrupt and hands cold. The jacuzzi is as big as my home bathtub and the jets have hardly any force. The amenities are a joke - there's only 2 dressing areas and no chairs. At checkout, again, they kept us waiting for over 10 minutes because they couldn't find our names.

Pros: Good parking, Delicious cafe, Beautiful decor

Cons: Rude staff, Unskilled masseusses, Unprofessional

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I was in LA for business and badly needed a massage. The spa, itself, is very nice and spacious with a lounge (not much of a view though) and jacuzzi area. The gem is its staff. I've had many massages in my lifetime and this ranks as one the top 2... Stacey was FABULOUS! She knows what a real deep tissue massage is.

2
★★★★★

I was in LA for business and badly needed a massage. The spa, itself, is very nice and spacious with a lounge (not much of a view though) and jacuzzi area. The gem is its staff. I've had many massages in my lifetime and this ranks as one the top 2... Stacey was FABULOUS! She knows what a real deep tissue massage is.

Pros: massage, Stacey - masseuse

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I had 3 services; Lotus Body Wrap, I thought this service was very mechanical and not at all relaxing but the result was wonderful. Yin Facial was great, she explained every product that was used by my request very pampering. The massage was the best I have ever received she made sure I told her if pressure was too much or not enough; she asked about trouble spots and put a lot of focus where it was needed. I did however have a problem with the lack of friendliness from the office type employees very cold. Other guests cant seem to smile either!

2
★★★★★

I had 3 services; Lotus Body Wrap, I thought this service was very mechanical and not at all relaxing but the result was wonderful. Yin Facial was great, she explained every product that was used by my request very pampering. The massage was the best I have ever received she made sure I told her if pressure was too much or not enough; she asked about trouble spots and put a lot of focus where it was needed. I did however have a problem with the lack of friendliness from the office type employees very cold. Other guests cant seem to smile either!

Pros: Massage, Facilities, Atmosphere

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I thought the massage was excellent. My therapist Steve was very experienced. The best massage ever. It's all about who you get.

2
★★★★★

I thought the massage was excellent. My therapist Steve was very experienced. The best massage ever. It's all about who you get.

Pros: peaceful, massage

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I had 2 services done. The 1st, Akasuri (what they are known for) The woman said "wait, i forgot, what side should you be on?" Then gave a very mediocre rub, that ended 10 min early. When I complained, the cashier said "what do you want me to do about it?" I was shocked. I did have a reflexology by someone very experienced. The spa does have a clinical feel to it.

1
★★★☆☆

I had 2 services done. The 1st, Akasuri (what they are known for) The woman said "wait, i forgot, what side should you be on?" Then gave a very mediocre rub, that ended 10 min early. When I complained, the cashier said "what do you want me to do about it?" I was shocked. I did have a reflexology by someone very experienced. The spa does have a clinical feel to it.

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Spa Mystique is a pretty amazing spa just for its facilities and signature treatments

This is a good place if you want to have a very serene day and be taken care of.

I will agree with the person below that said that the massages are not always as good as everything else but I never got black and blue from one!

There are better places to go if you just want a massage but if you want to have the whole experience and you have the money to pay for it Spa Mystique is a nice way to spend a day.

I also like Aqua for spa treatments and the Massage Therapy Center for massage.

2
★★★★☆

Spa Mystique is a pretty amazing spa just for its facilities and signature treatments

This is a good place if you want to have a very serene day and be taken care of.

I will agree with the person below that said that the massages are not always as good as everything else but I never got black and blue from one!

There are better places to go if you just want a massage but if you want to have the whole experience and you have the money to pay for it Spa Mystique is a nice way to spend a day.

I also like Aqua for spa treatments and the Massage Therapy Center for massage.

Pros: The best facilities, Great people, central location

Cons: expensive, very, good massage but..., should be great

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Lovely environment. The women's area was one of the best I'd ever seen-lots of showers, jacuzzis, lounge chairs, saunas, and all the amenities were in abundant supply. The staff was just as wonderful as the facility. I loved the infused ice water and the special tea, it made the experience complete.

2
★★★★★

Lovely environment. The women's area was one of the best I'd ever seen-lots of showers, jacuzzis, lounge chairs, saunas, and all the amenities were in abundant supply. The staff was just as wonderful as the facility. I loved the infused ice water and the special tea, it made the experience complete.

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The facialist was great. The massage was fair at best and one service left my friend black and blue for a week.

1
★★☆☆☆

The facialist was great. The massage was fair at best and one service left my friend black and blue for a week.

Pros: New, Clean, Atmosphere

Cons: Some staff

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Spa Mystique is amazing! I took a VERY Large bag of products home and use them daily. I plan on returning in the next few months.

Pampering to the nth degree. You must see, touch, and smell it all....

2
★★★★★

Spa Mystique is amazing! I took a VERY Large bag of products home and use them daily. I plan on returning in the next few months.

Pampering to the nth degree. You must see, touch, and smell it all....

Pros: Calm, Personalized, Life-Changing

 

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