Massage Envy - Galleria

★★★★☆
  • 5387 Westheimer

    Houston, TX 77056

    Map & Directions
  • 713-627-3689

About Massage Envy - Galleria

Categories
  • Spas
  • Massage
Hours
M-F 8am-10pm, Sa 8am-6pm, Su 10am-6pm
Emails
  • clinic0049@massageenvy.com

Personal Services

Personal Services
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Galleria worst location. Dig deeper for MANY horrible reviews. They were so insensitive to my daughter who is in remission for cancer. Refused to give her a massage because they were afraid that it would make her "sick"! The manager

3
★★★★★

Galleria worst location. Dig deeper for MANY horrible reviews. They were so insensitive to my daughter who is in remission for cancer. Refused to give her a massage because they were afraid that it would make her "sick"! The manager

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They do great work if you can get in. At the first of last year I bought 12 prepaid massages for around $800. Because they rarely had available appointments with a female therapist I had for left over at the end of the year. I've read

3
★★★★★

They do great work if you can get in. At the first of last year I bought 12 prepaid massages for around $800. Because they rarely had available appointments with a female therapist I had for left over at the end of the year. I've read

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I was a member for a 6 mos contract and was very pleased with the service. I was told I had several months to be able to renew at $49/m0. A few months later auto drafts began to appear on my card since I did not cancel using a pre 30

3
★★★★★

I was a member for a 6 mos contract and was very pleased with the service. I was told I had several months to be able to renew at $49/m0. A few months later auto drafts began to appear on my card since I did not cancel using a pre 30

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My husband and I both joined Massage Envy last year. We are quite happy with the services we receive there. I usually make my appointments a month out so I can see who we want and get the times we want too. I have seen several of the

3
★★★★★

My husband and I both joined Massage Envy last year. We are quite happy with the services we receive there. I usually make my appointments a month out so I can see who we want and get the times we want too. I have seen several of the

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I am a current member of this massage envy. The massages are not very good at all. I have had much better massages at other places. Once I signed up and realized the massages were less than adequate I figured, "oh well you get what you pay for". But I recently got a new job and am moving out of the state and am currently trying to cancel my membership. They are less than helpful with this and overall extremely difficult to work with. I would recommend spending your money on a really good massage, rather than going through the hassle of being a member of massage envy.

1
★☆☆☆☆

I am a current member of this massage envy. The massages are not very good at all. I have had much better massages at other places. Once I signed up and realized the massages were less than adequate I figured, "oh well you get what you pay for". But I recently got a new job and am moving out of the state and am currently trying to cancel my membership. They are less than helpful with this and overall extremely difficult to work with. I would recommend spending your money on a really good massage, rather than going through the hassle of being a member of massage envy.

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I am a new member to this particular location. The massages are ok, but they are nothing to write home about. I have gotten much better massages before and feel this is a waste of my time and money. And it is a one year contract so you are

3
★★★★★

I am a new member to this particular location. The massages are ok, but they are nothing to write home about. I have gotten much better massages before and feel this is a waste of my time and money. And it is a one year contract so you are

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We purchased a 1-year contract with Massage Envy located at 5387 Westheimer (Galleria location). According to the contract, my wife receives one massage per month plus discounts on additional services/massages.

Our credit card was charged for two massages last month, even though she only received one massage. When I called the store, the manager informed me that the reason I was charged for two massages was because we did not inform the cashier that my massage was part of my "contract". She said that unless I specifically state that my massage is the "contract" massage, then I will get charged for an "additional" massage.

This is completely asinine. We made the reservation for this massage one month ago when we had the previous month's "contract" massage. At that time the cashier asked if I'd like to make my appointment for next month. It was crystal clear at that time that the service I was scheduling was a "contract" massage.

I called the manager and she refused to refund/credit the charge for the service I did not receive.

I believe that Mark Payne (franchise owner) is charging for services not received, then hoping that people will not check their credit card statements.

Finally, this location of Massage Envy has an F RATING from the Better Business Bureau of Houston. Check the BBB website for yourself.

0
★☆☆☆☆

We purchased a 1-year contract with Massage Envy located at 5387 Westheimer (Galleria location). According to the contract, my wife receives one massage per month plus discounts on additional services/massages.

Our credit card was charged for two massages last month, even though she only received one massage. When I called the store, the manager informed me that the reason I was charged for two massages was because we did not inform the cashier that my massage was part of my "contract". She said that unless I specifically state that my massage is the "contract" massage, then I will get charged for an "additional" massage.

This is completely asinine. We made the reservation for this massage one month ago when we had the previous month's "contract" massage. At that time the cashier asked if I'd like to make my appointment for next month. It was crystal clear at that time that the service I was scheduling was a "contract" massage.

I called the manager and she refused to refund/credit the charge for the service I did not receive.

I believe that Mark Payne (franchise owner) is charging for services not received, then hoping that people will not check their credit card statements.

Finally, this location of Massage Envy has an F RATING from the Better Business Bureau of Houston. Check the BBB website for yourself.

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I only have one thing to say about massage envy....DONT GO UNLESS YOU WANT TO BE SCREWED. Sherri Martin is the most cracked out manager I have ever met. She doesnt do her job. I cancelled my membership over 2 months ago and am still being charged. Every time I call to talk to Sherri, I either get put on hold and forgotten about or is told she will call me back. I have even emailed her over 5 times and still have not had a reply. She tricked me into my membership not telling me it was a twelve month and then when I actually do cancel I still get charged. The massages there are ok but not worth all the trouble Ive been going through. If you want to be screwed go to this massage envy. I DO NOT RECOMMEND IT FOR ANYBODY. 2 THUMBS WAAAAY DOWN.

0
★☆☆☆☆

I only have one thing to say about massage envy....DONT GO UNLESS YOU WANT TO BE SCREWED. Sherri Martin is the most cracked out manager I have ever met. She doesnt do her job. I cancelled my membership over 2 months ago and am still being charged. Every time I call to talk to Sherri, I either get put on hold and forgotten about or is told she will call me back. I have even emailed her over 5 times and still have not had a reply. She tricked me into my membership not telling me it was a twelve month and then when I actually do cancel I still get charged. The massages there are ok but not worth all the trouble Ive been going through. If you want to be screwed go to this massage envy. I DO NOT RECOMMEND IT FOR ANYBODY. 2 THUMBS WAAAAY DOWN.

Pros: None

Cons: the manager Sherri Martin

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Even for long term members, this company has no idea of how to take care of their customers. They have an unrelasitc obsessions with regulations and no sense of urgency in handling customer issues. My therapist was wonderful and I regret leaving his service but not the inhospitable attitutde of this company!

0
★☆☆☆☆

Even for long term members, this company has no idea of how to take care of their customers. They have an unrelasitc obsessions with regulations and no sense of urgency in handling customer issues. My therapist was wonderful and I regret leaving his service but not the inhospitable attitutde of this company!

Pros: John is a great therapist

Cons: this company has no concept of customer service

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Great massage, friendly people. Not so good when your contract expires and you fill out the paperwork to cancel your service and they keep charging you anyway.

3
★★★☆☆

Great massage, friendly people. Not so good when your contract expires and you fill out the paperwork to cancel your service and they keep charging you anyway.

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I came for one session, WAS NEVER a member of Envy massage. The company billed me for the services I never received and did not want to refund.
Wasted my time regarding the refund issue which Massage envy swallowed greedily my hard earned MONEY $$$$
NEVER NEVER AGAIN!!!
Biggest scam in luring me to join membership without My PERMISSION!!!! SHAME, SHAME, SHAME on MASSAGE ENVY

0
★☆☆☆☆

I came for one session, WAS NEVER a member of Envy massage. The company billed me for the services I never received and did not want to refund.
Wasted my time regarding the refund issue which Massage envy swallowed greedily my hard earned MONEY $$$$
NEVER NEVER AGAIN!!!
Biggest scam in luring me to join membership without My PERMISSION!!!! SHAME, SHAME, SHAME on MASSAGE ENVY

Pros: worse nightmare !!!

Cons: SCAM!!

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Thank you, Houston, for voting Massage Envy the Best Massage in Houston on the KHOU poll. We love what we do ? providing professional, convenient massages at affordable prices ? and we are thrilled that you do, too! We have a program for everyone who wishes to enjoy the wellness benefits of massage. Most of you take advantage of our wellness program, receiving deeply discounted massages in exchange for a 12-month agreement. For those who prefer not to make a commitment, we still love to have you visit us often, and judging by the numbers, you do!
The reason for our success in serving your needs is our huge pool of talented therapists. They are the best of the best, going through rigorous training and screening prior to their hire, and rigorous orientation into the Massage Envy family afterwards. Our therapists have an average of 5 years in the profession, all with the healing gift of touch. More than half of our therapists have been with us for over a year, many for over two or three years. We have a wonderful compensation package that benefits those hard-working professionals, many of whom are able to buy their first home thanks to their job security at Massage Envy. Many of our therapists have told us that the wonderful clients and safe, fraternal work environment are the secrets to their happiness.
Again, Houston, thank you for voting us the Best Massage in Houston. We greatly appreciate your support and your business!

2
★★★★★

Thank you, Houston, for voting Massage Envy the Best Massage in Houston on the KHOU poll. We love what we do ? providing professional, convenient massages at affordable prices ? and we are thrilled that you do, too! We have a program for everyone who wishes to enjoy the wellness benefits of massage. Most of you take advantage of our wellness program, receiving deeply discounted massages in exchange for a 12-month agreement. For those who prefer not to make a commitment, we still love to have you visit us often, and judging by the numbers, you do!
The reason for our success in serving your needs is our huge pool of talented therapists. They are the best of the best, going through rigorous training and screening prior to their hire, and rigorous orientation into the Massage Envy family afterwards. Our therapists have an average of 5 years in the profession, all with the healing gift of touch. More than half of our therapists have been with us for over a year, many for over two or three years. We have a wonderful compensation package that benefits those hard-working professionals, many of whom are able to buy their first home thanks to their job security at Massage Envy. Many of our therapists have told us that the wonderful clients and safe, fraternal work environment are the secrets to their happiness.
Again, Houston, thank you for voting us the Best Massage in Houston. We greatly appreciate your support and your business!

Pros: awesome therapists, beautiful environnment, great clientele

Cons: none!

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Whether you've never had a massage or had hundreds you will find Louis is the BEST! In the past I've had many massages that I left feeling as if I had nothing done. With Louis you will definitely feel wonderful when you leave. He is by far the most relaxing therapist I've ever had and he gets ALL the knots out! I couldn't recommend him more highly!!

2
★★★★★

Whether you've never had a massage or had hundreds you will find Louis is the BEST! In the past I've had many massages that I left feeling as if I had nothing done. With Louis you will definitely feel wonderful when you leave. He is by far the most relaxing therapist I've ever had and he gets ALL the knots out! I couldn't recommend him more highly!!

Pros: Wonderful relaxing atrmosphere

Cons: Sometimes hard to get appointements, hard to get through on phone and don't get called back when you leave a message!

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I couldnt believe it when i came out of my first massage and my migraine was gone. Then the girl at the front desk told me that hers were CURED. She gets at least one massage a month. Being a cynic, I decided come back another time to see if it would be as good. and it was! I love the atmosphere and the massages. I really love the price. Can't believe how great it is for the price. My favorite therapist has 15 years of experience and has worked for this clinic for over two years. Very stable! I highly recommend it.

2
★★★★★

I couldnt believe it when i came out of my first massage and my migraine was gone. Then the girl at the front desk told me that hers were CURED. She gets at least one massage a month. Being a cynic, I decided come back another time to see if it would be as good. and it was! I love the atmosphere and the massages. I really love the price. Can't believe how great it is for the price. My favorite therapist has 15 years of experience and has worked for this clinic for over two years. Very stable! I highly recommend it.

Pros: great therapists, great atmosphere, great price

Cons: parking tight, but can valet

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I've been to Louis several times at Massage Envy and have been pleased each time. He has excellent massage side manners and listens to the client. I have issues with my neck and back. Louis takes the time to go over my trouble spots, working on knots and getting rid of tension areas. I feel refreshed and renewed at the end of our session. If you're going to go to this location, make sure to ask for Louis Zamora.

2
★★★★★

I've been to Louis several times at Massage Envy and have been pleased each time. He has excellent massage side manners and listens to the client. I have issues with my neck and back. Louis takes the time to go over my trouble spots, working on knots and getting rid of tension areas. I feel refreshed and renewed at the end of our session. If you're going to go to this location, make sure to ask for Louis Zamora.

Pros: Clean, courteous staff, good location.

Cons: Sometimes hard to get appointment time

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I felt compelled to write this review since I relied on the existing reviews in choosing this location. Staff is polite and environment is clean.. but my massage was borderline terrible. My hour massage was with a young lady who was clearly exhausted and hungry. All I kept hearing was her heavy breathing and the music from her ipod. She could not maintain the pressure I wanted (medium firm) and took numerous breaks away from my body, either just taking a breather or messing with her ipod. Many times, she also draped me completely and sweeped her hands over my body, as if I was cold, instead of massaging. She didn't focus on the areas I asked her to either. I didn't have the heart to tell her to just stop- my fault. And surprise- before I knew it my 50 mins of 'relaxation' were up. When I paid at the desk, the cashier also helped a gentlemen who clearly showed up after me. Anyway, I couldn't believe I paid for it. I felt exactly the same coming out as I did going in, except more irritated. I called back and the 'administrator' was nice, and listened to my story, and said she'd be calling back to explain what steps they'd take to improve. Not so much.. so now I'm sharing my feelings. I found out my therapist was a new hire (aka newly licensed therapist) and had done 4 massages in a row. The type of person I am, I would, oddly, go back for another try, provided I ask specifically for an experienced therapist, and probably earlier in the day. Beware, most of the time for massages you get what you pay for.

1
★★☆☆☆

I felt compelled to write this review since I relied on the existing reviews in choosing this location. Staff is polite and environment is clean.. but my massage was borderline terrible. My hour massage was with a young lady who was clearly exhausted and hungry. All I kept hearing was her heavy breathing and the music from her ipod. She could not maintain the pressure I wanted (medium firm) and took numerous breaks away from my body, either just taking a breather or messing with her ipod. Many times, she also draped me completely and sweeped her hands over my body, as if I was cold, instead of massaging. She didn't focus on the areas I asked her to either. I didn't have the heart to tell her to just stop- my fault. And surprise- before I knew it my 50 mins of 'relaxation' were up. When I paid at the desk, the cashier also helped a gentlemen who clearly showed up after me. Anyway, I couldn't believe I paid for it. I felt exactly the same coming out as I did going in, except more irritated. I called back and the 'administrator' was nice, and listened to my story, and said she'd be calling back to explain what steps they'd take to improve. Not so much.. so now I'm sharing my feelings. I found out my therapist was a new hire (aka newly licensed therapist) and had done 4 massages in a row. The type of person I am, I would, oddly, go back for another try, provided I ask specifically for an experienced therapist, and probably earlier in the day. Beware, most of the time for massages you get what you pay for.

Pros: Clean, Polite Staff, No Sales Pressure

Cons: If a customer has a bad experience and the reason is valid, they should aim to fix it!

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I typically get 1-2 massages a month in general and as a present, someone bought me a bunch of pre-pays at Massage Envy-Galleria. My first experiences were 'okay'--far from great. I tried a few different therapists and didn't find any that I 'loved'. I even had therapist try and talk to me a bit during the middle of the massage (i.e. how was your day, etc.), which prevented me from really zoning out. Overtime, I found a few that I liked, most recently 'Deb'. She's the best I've had thus far at this location. For the price you're paying for a massage, it's hard to complain and be negative. Massages I receive here are more just to 'relax' rather than being therapudic and work out an issue with a muscle. The few times I went in there with a knot, I didn't leave feeling it was really worked out--and this was with a 90 min massage. I'm still visiting my regular massage therapist for when i want more of a therapudic massage to resolve an issue and have been happy, although, she is not as inexpensive as Massage Envy. Like anything else in life, you do get what you pay for and there is definately value in what you pay for at Massage Envy; however, the question remains if you're getting what you invididually need/want ouf of the massage. For me consistantcy I'm looking for is a bit too unpredictable.

1
★★★☆☆

I typically get 1-2 massages a month in general and as a present, someone bought me a bunch of pre-pays at Massage Envy-Galleria. My first experiences were 'okay'--far from great. I tried a few different therapists and didn't find any that I 'loved'. I even had therapist try and talk to me a bit during the middle of the massage (i.e. how was your day, etc.), which prevented me from really zoning out. Overtime, I found a few that I liked, most recently 'Deb'. She's the best I've had thus far at this location. For the price you're paying for a massage, it's hard to complain and be negative. Massages I receive here are more just to 'relax' rather than being therapudic and work out an issue with a muscle. The few times I went in there with a knot, I didn't leave feeling it was really worked out--and this was with a 90 min massage. I'm still visiting my regular massage therapist for when i want more of a therapudic massage to resolve an issue and have been happy, although, she is not as inexpensive as Massage Envy. Like anything else in life, you do get what you pay for and there is definately value in what you pay for at Massage Envy; however, the question remains if you're getting what you invididually need/want ouf of the massage. For me consistantcy I'm looking for is a bit too unpredictable.

Pros: Friendly Staff, Clean, No Sales Pressure

Cons: Rooms aren't entirely quiet--you can hear ppl entering and exiting adjacent rooms, Skillset of some therapists

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I used to only get massages as a treat for myself on vacation, but always loved them. So I thought I'd try Massage Envy and see if for this great price, I could get a great massage. Boy, was I impressed! I kept waiting for the "gotcha!" but it never happened. I got my first massage for $39 and signed up for the monthly benefit program. It is my favorite appointment of the month! You're gonna love it!

2
★★★★★

I used to only get massages as a treat for myself on vacation, but always loved them. So I thought I'd try Massage Envy and see if for this great price, I could get a great massage. Boy, was I impressed! I kept waiting for the "gotcha!" but it never happened. I got my first massage for $39 and signed up for the monthly benefit program. It is my favorite appointment of the month! You're gonna love it!

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I decided to give Massage Envy Galleria a try and was pleasantly surprised with the atmosphere and staff. This place cannot be beat! My massage by Aisha was the best I ever had and the front desk was so nice!! I have not wasted any time on telling everyone I know about the great price of a membership. I wish I had found it sooner!

2
★★★★★

I decided to give Massage Envy Galleria a try and was pleasantly surprised with the atmosphere and staff. This place cannot be beat! My massage by Aisha was the best I ever had and the front desk was so nice!! I have not wasted any time on telling everyone I know about the great price of a membership. I wish I had found it sooner!

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I've been to quite a few places for massages. Someone told me about Massage Envy, so I decided to give it a try. They recommended Lee for a Deep Tissue massage. Wow I was really surprised when he immediately found my trouble spots on my back and I really haven't addressed it to him. I was even more surprised when I asked how long have you been doing massages. He said for only a month at the time. I was floored with amazement. After the session was over he even gave me health tips to stay in shape and recommended Yoga to stay flexible for better workout performance. I noticed some of the techniques during the massage were similar to Yoga. He says he takes yoga and that's how he came up with some of the stretching techniques. After my massage the front desk asked me about membership. I wasted no time signing up. Now I get a great massage by Lee with a great discount now that I've became a member at Massage Envy. Even if you never had a massage before I recommend Massage Envy.

2
★★★★★

I've been to quite a few places for massages. Someone told me about Massage Envy, so I decided to give it a try. They recommended Lee for a Deep Tissue massage. Wow I was really surprised when he immediately found my trouble spots on my back and I really haven't addressed it to him. I was even more surprised when I asked how long have you been doing massages. He said for only a month at the time. I was floored with amazement. After the session was over he even gave me health tips to stay in shape and recommended Yoga to stay flexible for better workout performance. I noticed some of the techniques during the massage were similar to Yoga. He says he takes yoga and that's how he came up with some of the stretching techniques. After my massage the front desk asked me about membership. I wasted no time signing up. Now I get a great massage by Lee with a great discount now that I've became a member at Massage Envy. Even if you never had a massage before I recommend Massage Envy.

Pros: Tranquil, Freindly, Relaxing even the restrooms are nice

Cons: Can't think of any

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Went here just the other day.. and can't stop talking about it. My therapist was great, the place was immaculate, very professional, and the receptionist helped me feel at home.
My therapist had been in the massage business for over 6 years too, and I could tell. He was amazing! Can't think of anything negative to say except I should have asked for more than an hour.

2
★★★★★

Went here just the other day.. and can't stop talking about it. My therapist was great, the place was immaculate, very professional, and the receptionist helped me feel at home.
My therapist had been in the massage business for over 6 years too, and I could tell. He was amazing! Can't think of anything negative to say except I should have asked for more than an hour.

Message from Massage Envy - Galleria

Come to your nearby Massage Envy and see why we are the world’s largest provider of massage therapy and the #1 Skin Care provider in the United States. Massage Envy provides massage, skin care and total body stretch services which are an integral part of total body wellness and a healthy lifestyle. Schedule an appointment today and start embracing a better lifestyle.

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