Cuevas Customs

★★☆☆☆
  • 2403 Jordan Ln NW

    Huntsville, AL 35816

    Map & Directions
  • 256-895-5020

About Cuevas Customs

Details
Hours
Mon-Fri 9am-5:30pm

Automotive

Automotive
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I have purchased many wheel and tire packages from cc. Ive always thought that the price was amazing and customer service was ok. But they overbook, and only have the most popular items in stock, Nobody wants the same wheels as the guy in front of them... So I give them a 75% satisfactory rating. I ordered the rims and tires i wanted after several phone calls back and fourth, they worked very hard to get me what I wanted... and at over half the price anywhere else. So I dont care if it took 3 hours. and dirty seats. I love my Purchase!!

3
★★★☆☆

I have purchased many wheel and tire packages from cc. Ive always thought that the price was amazing and customer service was ok. But they overbook, and only have the most popular items in stock, Nobody wants the same wheels as the guy in front of them... So I give them a 75% satisfactory rating. I ordered the rims and tires i wanted after several phone calls back and fourth, they worked very hard to get me what I wanted... and at over half the price anywhere else. So I dont care if it took 3 hours. and dirty seats. I love my Purchase!!

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I recently bought some 32" mud tires (265/75/R16). These are NOT "big" tires. On the website, Cuevas has cars with 32" RIMS, let alone tires.

Anyways. I called after a friend suggested their services.
I was wondering if they could mount and balance my tires on a pair of new 16" wheels.
First off. They treated me like an idiot.
I would think they would treat me better after I showed them the 4" suspension lift I did MYSELF on my own vehicle, not to mention all the steering and motor upgrades I did, MYSELF.
They treated me like an annoying idiot, and they basically told me off when I asked the price for getting the tires and rims mounted and balanced.

Oh, and about that.
See, Bush Tires (on the parkway) will mount them for $17.50 a tire, and thats if you need new valve stems and they'll do it in 15 minutes for 5 tires, plus $50 for an alignment.
College Tire will do it for $17 per tire with new valve stems and take about 15-20 minutes.

Cuevas "Customs" said that "it was a really complex job" and treated me like I had no idea what I was doing. Then they said I would either need balancing pads (which the guy told me would cost ~$80) OR I WOULD NEED TO BUY GOLF BALLS TO KEEP IN MY TIRES AS I DROVE THEM!
They said they couldnt balance the tires without golf balls.
WHAT?!

It gets better.
They also said I would need to bring in some alignment gear, but I have no idea what said gear was because I couldnt understand the guy the first time, nor would he repeat what he said when I politely asked him.

THEN when I asked about the price, this is just to get them mounted and balanced, WAS $180.
An alignment was going to cost another $150!!!!

1
★☆☆☆☆

I recently bought some 32" mud tires (265/75/R16). These are NOT "big" tires. On the website, Cuevas has cars with 32" RIMS, let alone tires.

Anyways. I called after a friend suggested their services.
I was wondering if they could mount and balance my tires on a pair of new 16" wheels.
First off. They treated me like an idiot.
I would think they would treat me better after I showed them the 4" suspension lift I did MYSELF on my own vehicle, not to mention all the steering and motor upgrades I did, MYSELF.
They treated me like an annoying idiot, and they basically told me off when I asked the price for getting the tires and rims mounted and balanced.

Oh, and about that.
See, Bush Tires (on the parkway) will mount them for $17.50 a tire, and thats if you need new valve stems and they'll do it in 15 minutes for 5 tires, plus $50 for an alignment.
College Tire will do it for $17 per tire with new valve stems and take about 15-20 minutes.

Cuevas "Customs" said that "it was a really complex job" and treated me like I had no idea what I was doing. Then they said I would either need balancing pads (which the guy told me would cost ~$80) OR I WOULD NEED TO BUY GOLF BALLS TO KEEP IN MY TIRES AS I DROVE THEM!
They said they couldnt balance the tires without golf balls.
WHAT?!

It gets better.
They also said I would need to bring in some alignment gear, but I have no idea what said gear was because I couldnt understand the guy the first time, nor would he repeat what he said when I politely asked him.

THEN when I asked about the price, this is just to get them mounted and balanced, WAS $180.
An alignment was going to cost another $150!!!!

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Wow. They completely lack any personality. I felt like I was just another annoying customer. No wonder internet sales are on the rise. I ordered on line so that I didnt have to annoy these creeps.

1
★☆☆☆☆

Wow. They completely lack any personality. I felt like I was just another annoying customer. No wonder internet sales are on the rise. I ordered on line so that I didnt have to annoy these creeps.

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Its Funny How People Put All Responsibility on the business, Due to the fact that they are just giving you information that is told to them by the manuefacture to the customer. But As I Well Know Because I Am Not Only Close With The Owner Of Cuevas Customs i also have connections with the B.B.B. And I Know FIRST HAND that All Customers That Have A So Called "problem" With Them Have went BACK and did Business a great number of times after the problem. I Have Seen Recepts All So. So If Their Customer Survice is So Bad Why Do These Complainers Keep Coming Back Over And Over. As Many People With Real Common Scence Know you can NOT please Everybody, Especilly People That Think everybody ows them something. I Also Have A Business In The Food Industry and I Have Bought only one set of rims and i was treated with great respect. And I Was In My 1994 ford escort. I Plan to Go Back and Get More Rims For My 2008 CLK Benz as Well

4
★★★★☆

Its Funny How People Put All Responsibility on the business, Due to the fact that they are just giving you information that is told to them by the manuefacture to the customer. But As I Well Know Because I Am Not Only Close With The Owner Of Cuevas Customs i also have connections with the B.B.B. And I Know FIRST HAND that All Customers That Have A So Called "problem" With Them Have went BACK and did Business a great number of times after the problem. I Have Seen Recepts All So. So If Their Customer Survice is So Bad Why Do These Complainers Keep Coming Back Over And Over. As Many People With Real Common Scence Know you can NOT please Everybody, Especilly People That Think everybody ows them something. I Also Have A Business In The Food Industry and I Have Bought only one set of rims and i was treated with great respect. And I Was In My 1994 ford escort. I Plan to Go Back and Get More Rims For My 2008 CLK Benz as Well

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0 out of 1 people found this review helpful.

.

My experience with Cuevas Customs was very pleasant. I'd gone there several times looking and asking questions prior to my purchase. The tire package I purchased cost me a little over 1K including taxes whereas the same package sold on line for more than $1,600 less S&H. The time spent waiting for the installation was around 45 min. As for disposal of your old tires that's normal because every other tire shop charge a "disposal fee" to get rid of your old tires. Money, yes they have an interest in money...and so do I. The only thing I want for my money is the product or services I pay for (without the attitudes) and that's exactly what I got at Cuevas Customs and the smiles coupled with friendly conversation came with no extra charge. Sometime the way we present ourselves determine the response we receive. I also plan to buy a tire package for my truck.

4
★★★★☆

My experience with Cuevas Customs was very pleasant. I'd gone there several times looking and asking questions prior to my purchase. The tire package I purchased cost me a little over 1K including taxes whereas the same package sold on line for more than $1,600 less S&H. The time spent waiting for the installation was around 45 min. As for disposal of your old tires that's normal because every other tire shop charge a "disposal fee" to get rid of your old tires. Money, yes they have an interest in money...and so do I. The only thing I want for my money is the product or services I pay for (without the attitudes) and that's exactly what I got at Cuevas Customs and the smiles coupled with friendly conversation came with no extra charge. Sometime the way we present ourselves determine the response we receive. I also plan to buy a tire package for my truck.

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.

They're not very helpful. Like the other posts say, "they're only interest in the money". They will tell you anything and everything just to get your business. A positive thing is that they have just about the lowest priced tires in the state of Alabama. I travel a lot, so I like to take my wheels of every time I get on the highway. I hate that they want to charge $60 for taking my rims off then another $60 to put them back on. It only takes 10 minutes and if I had the equipment, I could do it myself. Overall, their customer service sucks, but they know what they're doing. The owners are the problem. Its a family owned business and there are too many bosses, if you know what I mean. The guys in the actual shop are cool though, they'll tell you straight up.

3
★★★☆☆

They're not very helpful. Like the other posts say, "they're only interest in the money". They will tell you anything and everything just to get your business. A positive thing is that they have just about the lowest priced tires in the state of Alabama. I travel a lot, so I like to take my wheels of every time I get on the highway. I hate that they want to charge $60 for taking my rims off then another $60 to put them back on. It only takes 10 minutes and if I had the equipment, I could do it myself. Overall, their customer service sucks, but they know what they're doing. The owners are the problem. Its a family owned business and there are too many bosses, if you know what I mean. The guys in the actual shop are cool though, they'll tell you straight up.

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.

Turnaround time for service: very poor!!!

Be aware, you will be responsible for the disposal of your tires.

The don't seem to care about the customers based on how they treat you.

I recommend Topline tires, Madison. They will give you truthful advice without trying to stiff yo.

1
★☆☆☆☆

Turnaround time for service: very poor!!!

Be aware, you will be responsible for the disposal of your tires.

The don't seem to care about the customers based on how they treat you.

I recommend Topline tires, Madison. They will give you truthful advice without trying to stiff yo.

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.

If you're going to deal with Cuevas Customs, be sure to have a lot of patience, don't expect them to follow through on promises, and BE SURE you inspect your vehicle AND your merchandise BEFORE you leave their lot. These people don't care about their customers, only the money. They'll sell you defective merchandise, give you the run around about fixing it AND pull a gun out on you if you disagree with what they say. Don't spend your money where you aren't respected. These people DO NOT do right by their customers.

1
★☆☆☆☆

If you're going to deal with Cuevas Customs, be sure to have a lot of patience, don't expect them to follow through on promises, and BE SURE you inspect your vehicle AND your merchandise BEFORE you leave their lot. These people don't care about their customers, only the money. They'll sell you defective merchandise, give you the run around about fixing it AND pull a gun out on you if you disagree with what they say. Don't spend your money where you aren't respected. These people DO NOT do right by their customers.

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