Toni & Guy Usa

★★☆☆☆
  • 645 Town Square Blvd

    Garland, TX 75040

    Map & Directions
  • 972-495-0840

About Toni & Guy Usa

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Personal Services

Personal Services
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1.5 2
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My daugter made our appts months in advance for Nov. 21,2009. It was my son's wedding. Hers was for syle, mine for cut and style. Her stylist was running behind and asked her to wait a few minutes. No problem. Mine informed me that she only had me down for a cut. I explained that the appt was for style as well and made months ago. No time. At this point, my daughter informed her that she would indeed fix my hair as it was an important day. After some debate, she agreed and it was quite painful. She pulled my hair as she was curling it. First style was beyond horrid. I was completely demoralized at this point, but my daughter was angry. She told her to "soften" it up. It took three times to get a decent style, but eventually worked.
Luckily, her stylist gave her a pretty style first time.
I generally don't do reviews, but this was beyond belief. Other cusomers overheard, stylists overheard and yet not a word of apology was spoken to us.
Enter that salon at your own risk!

0
★☆☆☆☆

My daugter made our appts months in advance for Nov. 21,2009. It was my son's wedding. Hers was for syle, mine for cut and style. Her stylist was running behind and asked her to wait a few minutes. No problem. Mine informed me that she only had me down for a cut. I explained that the appt was for style as well and made months ago. No time. At this point, my daughter informed her that she would indeed fix my hair as it was an important day. After some debate, she agreed and it was quite painful. She pulled my hair as she was curling it. First style was beyond horrid. I was completely demoralized at this point, but my daughter was angry. She told her to "soften" it up. It took three times to get a decent style, but eventually worked.
Luckily, her stylist gave her a pretty style first time.
I generally don't do reviews, but this was beyond belief. Other cusomers overheard, stylists overheard and yet not a word of apology was spoken to us.
Enter that salon at your own risk!

Pros: My daughter has never had problems there

Cons: Stylist didn't want to fix my hair

.

T & G Corporate is impossible to contact. There are no listings that will put you into contact with a problem resolution specialist. Their phone system spins you in circles & the listings of employees are only for those who already know their name and title. T & G has all the earmarks of a company that does not address problems. My lst and last visit left me with fried hair, a color I did not want and their solution was " you will have to pay anyway". Please! There really are responsible salons that want our business. T & G needs to add a consumer relations course to there so called extensive training!

2
★★☆☆☆

T & G Corporate is impossible to contact. There are no listings that will put you into contact with a problem resolution specialist. Their phone system spins you in circles & the listings of employees are only for those who already know their name and title. T & G has all the earmarks of a company that does not address problems. My lst and last visit left me with fried hair, a color I did not want and their solution was " you will have to pay anyway". Please! There really are responsible salons that want our business. T & G needs to add a consumer relations course to there so called extensive training!

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