Drivers Auto Repair

★★★☆☆
  • 12630 Jones Rd

    Houston, TX 77070

    Map & Directions
  • 281-955-1300

Automotive

Automotive
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I went to this place because at first glance it looks clean and professional and it was close to my house. My father (who is disabled from multiple strokes and is SS income only and Im a disabled Iraq war vet) noticed he car driving a

3
★★★★★

I went to this place because at first glance it looks clean and professional and it was close to my house. My father (who is disabled from multiple strokes and is SS income only and Im a disabled Iraq war vet) noticed he car driving a

.

If you want to see how a crook does business...you are going to the right place. Went in for an oil change and within 5 minutes, even before they even took a drop of oil, they had half the car apart and were happy to tell me everything that needed to be fixed...most of it was not even needed. However, I knew the brakes needed to be replaced, but I told them I was not interested at this time. He of course walked off in a huff. One hour later the oil change was completed! The next day I went to Just Brakes to have the brakes looked at and low and behold only two lug nuts were on two of my tires. This is my daughters car and could have led to a major accident! Change my title to "ENTER AT OWN RISK!"

1
★☆☆☆☆

If you want to see how a crook does business...you are going to the right place. Went in for an oil change and within 5 minutes, even before they even took a drop of oil, they had half the car apart and were happy to tell me everything that needed to be fixed...most of it was not even needed. However, I knew the brakes needed to be replaced, but I told them I was not interested at this time. He of course walked off in a huff. One hour later the oil change was completed! The next day I went to Just Brakes to have the brakes looked at and low and behold only two lug nuts were on two of my tires. This is my daughters car and could have led to a major accident! Change my title to "ENTER AT OWN RISK!"

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.

Can't Even do Simple Oil Change \r
I have been going to this place since 2009 when I purchased my 2009 Dodge Ram 1500 Hemi. The truck came with 5w20 oil so I wanted to keep 5w20. I went in today and viewed a copy of my maintenance report

3
★★★★★

Can't Even do Simple Oil Change \r
I have been going to this place since 2009 when I purchased my 2009 Dodge Ram 1500 Hemi. The truck came with 5w20 oil so I wanted to keep 5w20. I went in today and viewed a copy of my maintenance report

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What a JOKE! Made an appointment to have 4-shocks put on my truck....dropped it off and within an hour recieved a phone call telling me I needed over $2,000 worth of work!

, I was told that my brakes were metal to metal...being funny, I played dumb girl and asked if I ould hear the indicators on the pad if they were that worn, I was told no, if I had a BMW I would have indicators but not on a Ford.....Best Part is I JUST HAD THE BRAKES DONE 6-MONTHS AGO!!!

When I went to pick up my truck that I WAS NOT GOING TO LET THEM TOUCH, the lady in front of me was complaining that she had paid over $5000 in recommended repair and her car still did not run AT ALL!!!!!

RUN AS FAST AS YOU CAN FROM THESE CON ARTISTS!

1
★☆☆☆☆

What a JOKE! Made an appointment to have 4-shocks put on my truck....dropped it off and within an hour recieved a phone call telling me I needed over $2,000 worth of work!

, I was told that my brakes were metal to metal...being funny, I played dumb girl and asked if I ould hear the indicators on the pad if they were that worn, I was told no, if I had a BMW I would have indicators but not on a Ford.....Best Part is I JUST HAD THE BRAKES DONE 6-MONTHS AGO!!!

When I went to pick up my truck that I WAS NOT GOING TO LET THEM TOUCH, the lady in front of me was complaining that she had paid over $5000 in recommended repair and her car still did not run AT ALL!!!!!

RUN AS FAST AS YOU CAN FROM THESE CON ARTISTS!

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.

Just a basic oil change please after a drilling sales pitch for 15 minutes and repeating myself several times. I finally got the oil change then another drilling pitch, then told the rear main seal on my truck was leaking and they could repair it for 900$, very well knowing that repair is covered by warranty at dealership . Again and again I said "no Thanks ". Finally got my truck back only to realize they picked up a bolt in my tire so then they repaired it with a plug !! Drove directly to the dealership and found the new oil filter they installed leaking and the rear main seal was ok and yes covered by factory warranty anyway . I really hope anyone will read this and be very aware of this establishments practices. This is very very wrong!!!

0
★☆☆☆☆

Just a basic oil change please after a drilling sales pitch for 15 minutes and repeating myself several times. I finally got the oil change then another drilling pitch, then told the rear main seal on my truck was leaking and they could repair it for 900$, very well knowing that repair is covered by warranty at dealership . Again and again I said "no Thanks ". Finally got my truck back only to realize they picked up a bolt in my tire so then they repaired it with a plug !! Drove directly to the dealership and found the new oil filter they installed leaking and the rear main seal was ok and yes covered by factory warranty anyway . I really hope anyone will read this and be very aware of this establishments practices. This is very very wrong!!!

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I have been a repeat customer at Drivers Auto for years and have never thought about going anywhere else for my auto repair needs. So much cheaper than the dealership prices and a reliable substitution from the dealership.

I just want to thank you guys for your professional and reliable service you provide.

2
★★★★★

I have been a repeat customer at Drivers Auto for years and have never thought about going anywhere else for my auto repair needs. So much cheaper than the dealership prices and a reliable substitution from the dealership.

I just want to thank you guys for your professional and reliable service you provide.

Pros: Reliable Work at Reasonable Prices

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Took my car to Drivers Auto Repair for a brake job they got me in and out of there in no time, the staff was very professional and courteous never have I had service like this at a repair shop before.

2
★★★★★

Took my car to Drivers Auto Repair for a brake job they got me in and out of there in no time, the staff was very professional and courteous never have I had service like this at a repair shop before.

Pros: Credible repair work.

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Brought my car in due to a screeching sound coming from my car.

There were a few customers in front of me, so the manager offered me a ride back to my house so I didn't have to sit and wait for the estimate in the shop.

They called me back about an hour later with the cost and the cause of the problem, turns out 2 belts needed to be replaced and they told me could have it fixed in a couple of hours and they would come pick me up once the service was completed I agreed to let them do the work.

A couple of hours later they called and said the work was finished and that someone would be by to pick me up.

The staff there exceded my expectations from a repair shop.

2
★★★★★

Brought my car in due to a screeching sound coming from my car.

There were a few customers in front of me, so the manager offered me a ride back to my house so I didn't have to sit and wait for the estimate in the shop.

They called me back about an hour later with the cost and the cause of the problem, turns out 2 belts needed to be replaced and they told me could have it fixed in a couple of hours and they would come pick me up once the service was completed I agreed to let them do the work.

A couple of hours later they called and said the work was finished and that someone would be by to pick me up.

The staff there exceded my expectations from a repair shop.

Pros: Friendly Courteous Service

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This place is extremely bad. If you don't believe me, just check their rating on the Better Business Bureau (it's a solid F).

If you go to Driver's, here's what may happen:
- Way over-priced
- Poor service (if you want your car back, you have to call them to ask when its done)
- Repairs may not be performed correctly (They may use glue or silicone to keep the wrong parts on your car)
- Repairs may not be done, but you'll be charged for them
- Your car may come back in worse shape than when it arrived

Do not go to any Driver's Auto shop, they have a bad reputation all over North Houston. After three visits to Driver's Auto, I went to another place to get my car fixed right. I asked the 2nd place if they had ever had to fix a car that was poorly serviced by Driver's Auto. The mechanic said my car was the 3rd one of the week!

Seriously, beware!

0
★☆☆☆☆

This place is extremely bad. If you don't believe me, just check their rating on the Better Business Bureau (it's a solid F).

If you go to Driver's, here's what may happen:
- Way over-priced
- Poor service (if you want your car back, you have to call them to ask when its done)
- Repairs may not be performed correctly (They may use glue or silicone to keep the wrong parts on your car)
- Repairs may not be done, but you'll be charged for them
- Your car may come back in worse shape than when it arrived

Do not go to any Driver's Auto shop, they have a bad reputation all over North Houston. After three visits to Driver's Auto, I went to another place to get my car fixed right. I asked the 2nd place if they had ever had to fix a car that was poorly serviced by Driver's Auto. The mechanic said my car was the 3rd one of the week!

Seriously, beware!

Pros: At least they have multiple locations to avoid

Cons: Your car may be worse and your wallet lighter

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Price quote was WAY out of line--over $1400 for repairs that ended up costing me less than half that elsewhere. Worse, once they had my keys, their "FREE ESTIMATE" cost me three hours' charges.

0
★☆☆☆☆

Price quote was WAY out of line--over $1400 for repairs that ended up costing me less than half that elsewhere. Worse, once they had my keys, their "FREE ESTIMATE" cost me three hours' charges.

Pros: I should be grateful they didn't take me for more

Cons: high priced

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I called in to schedule service and was greeted with warmth and made aware they would provide a ride home even though it was just a simple oil change. I thought that was very generous. I went with a coupon, which was the same sale advertised on sign near road for an oil change on the most simple and standard of cars. The joker at the register said my car used the same filter like that of a cadillac and the price would be more $15 more. Didn't buy it, left and took my business for full price service elsewhere. I posted a review elsewhere and another or the same joker commented from Drivers that I needed to lose the "they're our to get me attitude" and they are the kind of people I may be sitting next to in church. Thank God I got the vibe on this place immediately and got out of there. How dare him assess my attitude. I have a great attitude and an ever better bull-o-meter that worked well that day. And church, do we want to bring that into it? Everyone knows thats not a sure creditial. The way the writer responded to my review spoke for itself. A business owner I worked for used them regularly and I never said a bad word or mentioned my experience. They had their own bad experience and no longer use their service.

0
★☆☆☆☆

I called in to schedule service and was greeted with warmth and made aware they would provide a ride home even though it was just a simple oil change. I thought that was very generous. I went with a coupon, which was the same sale advertised on sign near road for an oil change on the most simple and standard of cars. The joker at the register said my car used the same filter like that of a cadillac and the price would be more $15 more. Didn't buy it, left and took my business for full price service elsewhere. I posted a review elsewhere and another or the same joker commented from Drivers that I needed to lose the "they're our to get me attitude" and they are the kind of people I may be sitting next to in church. Thank God I got the vibe on this place immediately and got out of there. How dare him assess my attitude. I have a great attitude and an ever better bull-o-meter that worked well that day. And church, do we want to bring that into it? Everyone knows thats not a sure creditial. The way the writer responded to my review spoke for itself. A business owner I worked for used them regularly and I never said a bad word or mentioned my experience. They had their own bad experience and no longer use their service.

Pros: None

Cons: Con Men

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I took my car to Drivers, because i thought the water pump was going out, they told me to bring the car in and they would pressure test it. About an hour later the guy told me it was the radiator. This guy was not a mechanic he explained nothing to me about what was going on with the car, this guy was a salesman. I was thinking okay the radiator not too bad that should be an easier fix. This guy told me this was going to cost me nearly 1200 dollars to fix. I nearly passed out, A dealership wont even charge that kind of money. Then he started explaining finance options that they offered. This SOB was going to charge me 1200 dollars, for at the verry most and i mean at the verry most 300 dollars worth of parts. Then he tried to exlpain how hard it was to replace a radiator, how the hell would you know buddy you are dressed in a damn suit and tie. I paid for the pressure test and told them to give me my keys. ABSOLUTELY UNDER NO CIRCUMSTANCES SHOULD YOU TAKE YOUR CAR TO THIS PLACE, THEY LOOK HONEST BUT ARE ONLY THERE TO SCAM YOU!!!

0
★☆☆☆☆

I took my car to Drivers, because i thought the water pump was going out, they told me to bring the car in and they would pressure test it. About an hour later the guy told me it was the radiator. This guy was not a mechanic he explained nothing to me about what was going on with the car, this guy was a salesman. I was thinking okay the radiator not too bad that should be an easier fix. This guy told me this was going to cost me nearly 1200 dollars to fix. I nearly passed out, A dealership wont even charge that kind of money. Then he started explaining finance options that they offered. This SOB was going to charge me 1200 dollars, for at the verry most and i mean at the verry most 300 dollars worth of parts. Then he tried to exlpain how hard it was to replace a radiator, how the hell would you know buddy you are dressed in a damn suit and tie. I paid for the pressure test and told them to give me my keys. ABSOLUTELY UNDER NO CIRCUMSTANCES SHOULD YOU TAKE YOUR CAR TO THIS PLACE, THEY LOOK HONEST BUT ARE ONLY THERE TO SCAM YOU!!!

Pros: looks

Cons: Sales men try to pressure you into taking their service

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drivers auto presents their shops as state of the art repair facilities yet i worked in there Sterling Ridge location in the woodlands without a functional alignment machine. and yes Scotty Scobee the store manager still charged customers for alignments that were not done. I personally was told by Scobee to clean off oil leaks with cans off brake cleaner then he would charge the customer as if the car had been repaired. I have been. I have been a mechanic for 25 years and this is the most dishonest company i've ever seen. i could not get out of there fast enough

0
★☆☆☆☆

drivers auto presents their shops as state of the art repair facilities yet i worked in there Sterling Ridge location in the woodlands without a functional alignment machine. and yes Scotty Scobee the store manager still charged customers for alignments that were not done. I personally was told by Scobee to clean off oil leaks with cans off brake cleaner then he would charge the customer as if the car had been repaired. I have been. I have been a mechanic for 25 years and this is the most dishonest company i've ever seen. i could not get out of there fast enough

Pros: none

Cons: dishonest

 

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