Custom Built Personal Training

★★★★☆

About Custom Built Personal Training

Sports & Recreation

Sports & Recreation
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I used to work for Custom built and I appreciate them giving me the opportunity to enhance my profession in fitness training. As a fitness instructor there was little that I could do about misunderstood contracts; however, before you sign

3
★★★★★

I used to work for Custom built and I appreciate them giving me the opportunity to enhance my profession in fitness training. As a fitness instructor there was little that I could do about misunderstood contracts; however, before you sign

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My Daughter signed up for 5 sessions with CBPT at YouFit in Sarasota, Fl. The sessions were supposed to stop in August. She just realized that CBPT have continued to draft $90.00 from her checking account for the past three months. When we

3
★★★★★

My Daughter signed up for 5 sessions with CBPT at YouFit in Sarasota, Fl. The sessions were supposed to stop in August. She just realized that CBPT have continued to draft $90.00 from her checking account for the past three months. When we

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I wish I would have seen this before I joined my new gym. I just got taken for almost $400. I followed the 3 day cancellation policy to a T and still they say they will not credit back my money. This company is the epitome of the

3
★★★★★

I wish I would have seen this before I joined my new gym. I just got taken for almost $400. I followed the 3 day cancellation policy to a T and still they say they will not credit back my money. This company is the epitome of the

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CBPT is a total rip off. Do not join this company. I was over charged twice..had to fight to get my money back. Then my contract was over and i cancelled on the phone with a manager (he called me to ask if i wanted to resign) i said no and

3
★★★★★

CBPT is a total rip off. Do not join this company. I was over charged twice..had to fight to get my money back. Then my contract was over and i cancelled on the phone with a manager (he called me to ask if i wanted to resign) i said no and

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The things that CBPT does to people are borderline criminal if not actually criminal. If I ever had to deal with these people again I would record every conversation, document everything and pray. Thankfully I won't have to do this

3
★★★★★

The things that CBPT does to people are borderline criminal if not actually criminal. If I ever had to deal with these people again I would record every conversation, document everything and pray. Thankfully I won't have to do this

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Wish I had ready this before, I have started a whole website to expose this company and make more people aware. If you would like to help and share your story it would be very much appreciated!\r
\r
www.custombuiltpt.info

3
★★★★★

Wish I had ready this before, I have started a whole website to expose this company and make more people aware. If you would like to help and share your story it would be very much appreciated!\r
\r
www.custombuiltpt.info

.

Liars and Thieves! If you join a gym, and find out that Custom Built is handling personal training, DO NOT sign up!

3
★★★★★

Liars and Thieves! If you join a gym, and find out that Custom Built is handling personal training, DO NOT sign up!

.

Terrible billing practices.
This company is the pinnacle of scumbaggery.

Trainers are good, but the company itself is despicable.

3
★★★★★

Terrible billing practices.
This company is the pinnacle of scumbaggery.

Trainers are good, but the company itself is despicable.

.

Bad Idea. The District manager just wants money in your pocket and will say anything to get you signed up. I declined it and he knew I was moving in two months. He told me because of the relocation I can cancel the membership and it there

3
★★★★★

Bad Idea. The District manager just wants money in your pocket and will say anything to get you signed up. I declined it and he knew I was moving in two months. He told me because of the relocation I can cancel the membership and it there

.

Here is a copy of the complaint filed with the better business bureau after I was totally treated liked gutter trash both by local/district managers and their call center. Notice, they were notified almost a month ago and they haven't even replied to BBB. By the way - they have a "F" grade ranking on BBB and are not members. BUYER BEWARE.

Consumer's Original Complaint :
Hello,I was pressure sold into purchasing a contract agreement for personal training at my local gym with Custom Built Personal training.I was over-sold with 4 sessions per month and contracted for the year.I was extremely hesitant because the contract said that in order to cancel you had to pay a fine and it was possible at the time that I could be facing upcoming layoff from work and would be unable to pay.The manager that was selling me at the time stated that it was no problem, that Custom Built totally understood the economy as it was right now and that if something like this happened they'd have no problem changing my contract or canceling it at any time should I be laid off or some similar life changing event happen.I was assured of this.Now, I have been laid off and have contacted the local manager and head-courters in Atlanta customer service and not only was I told there would be a 250$ fee, regardless of what I was told at sign up, and also that if I did not comply they would send me to collections, ruin my credit and try to interfere with my relationship with my gym (InShape City) and my membership there.I believe I was over sold on my contract and sold it under duress and with misinformation and lies and now they're not willing to honor it - in fact with rudeness and attitude they said that I was given a contract and if I was pressured into signing it it is not there problem.
DesiredSettlementID: Other (requires explanation)
Product_Or_Service: Custom built training - 4 sessions per month BILLED MONTHLY 120$
Purchase_Price: 120.00

Consumer's Desired Resolution:
Due to the incredibly unprofessional behavior exhibited by Custom Built Personal Training out of Atlanta, I want my account canceled without fee immediately and all fees and balance due credited as services have not been used that have been billed for.I am also filing complaint with InShape City Gym and reserve my right to file a small claims court lawsuit.

BBB Processing

09/21/2009 webBBBCase Received by BBB
09/24/2009 kwBBBCase Reviewed by BBB
09/24/2009 OttoEMAILSend Acknowledgement to Consumer
09/24/2009 OttoEMAILNotify Business of Dispute
10/09/2009 OttOBBBNo response to first notice to business
10/09/2009 OttOEMAILConsumer - Have You Heard From the Company
10/09/2009 OttOEMAILReminder of Dispute to Business

0
★☆☆☆☆

Here is a copy of the complaint filed with the better business bureau after I was totally treated liked gutter trash both by local/district managers and their call center. Notice, they were notified almost a month ago and they haven't even replied to BBB. By the way - they have a "F" grade ranking on BBB and are not members. BUYER BEWARE.

Consumer's Original Complaint :
Hello,I was pressure sold into purchasing a contract agreement for personal training at my local gym with Custom Built Personal training.I was over-sold with 4 sessions per month and contracted for the year.I was extremely hesitant because the contract said that in order to cancel you had to pay a fine and it was possible at the time that I could be facing upcoming layoff from work and would be unable to pay.The manager that was selling me at the time stated that it was no problem, that Custom Built totally understood the economy as it was right now and that if something like this happened they'd have no problem changing my contract or canceling it at any time should I be laid off or some similar life changing event happen.I was assured of this.Now, I have been laid off and have contacted the local manager and head-courters in Atlanta customer service and not only was I told there would be a 250$ fee, regardless of what I was told at sign up, and also that if I did not comply they would send me to collections, ruin my credit and try to interfere with my relationship with my gym (InShape City) and my membership there.I believe I was over sold on my contract and sold it under duress and with misinformation and lies and now they're not willing to honor it - in fact with rudeness and attitude they said that I was given a contract and if I was pressured into signing it it is not there problem.
DesiredSettlementID: Other (requires explanation)
Product_Or_Service: Custom built training - 4 sessions per month BILLED MONTHLY 120$
Purchase_Price: 120.00

Consumer's Desired Resolution:
Due to the incredibly unprofessional behavior exhibited by Custom Built Personal Training out of Atlanta, I want my account canceled without fee immediately and all fees and balance due credited as services have not been used that have been billed for.I am also filing complaint with InShape City Gym and reserve my right to file a small claims court lawsuit.

BBB Processing

09/21/2009 webBBBCase Received by BBB
09/24/2009 kwBBBCase Reviewed by BBB
09/24/2009 OttoEMAILSend Acknowledgement to Consumer
09/24/2009 OttoEMAILNotify Business of Dispute
10/09/2009 OttOBBBNo response to first notice to business
10/09/2009 OttOEMAILConsumer - Have You Heard From the Company
10/09/2009 OttOEMAILReminder of Dispute to Business

Pros: Trainer was decent

Cons: Too many to list

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Custom Built just took over my gyms personal training and it's been the worst experience ever. The personal trainers at my gym did not change and they are still as wonderful and knowledgable as always....but I had to deal with our district manager for Custom Built and his customer services skills were aweful. I was talking to him in the first place because they'd never billed me and were claiming that me and my partners 6 month contract was over after only 3 months. We were confused and they'd advised me that I'd never signed a contract even though I had and they had just lost it. They owed me the first month of $199.00 which they charged me (even though they didn't have a contract for me, haha) and now refused to give the funds back. Then on top of it we told them don't even worry about it between my partner and my trainer we figured out a deal without them in it. I was going to pay her since she had been billed and my poor trainer was going to fix their mistake for free. Then in April even though I was suppossed to be billed for the first time the $160 a month fee in January I was charged in April after I'd already paid my partner for half with a personal check. They are all idiots it amazes me that they are still in business.

0
★☆☆☆☆

Custom Built just took over my gyms personal training and it's been the worst experience ever. The personal trainers at my gym did not change and they are still as wonderful and knowledgable as always....but I had to deal with our district manager for Custom Built and his customer services skills were aweful. I was talking to him in the first place because they'd never billed me and were claiming that me and my partners 6 month contract was over after only 3 months. We were confused and they'd advised me that I'd never signed a contract even though I had and they had just lost it. They owed me the first month of $199.00 which they charged me (even though they didn't have a contract for me, haha) and now refused to give the funds back. Then on top of it we told them don't even worry about it between my partner and my trainer we figured out a deal without them in it. I was going to pay her since she had been billed and my poor trainer was going to fix their mistake for free. Then in April even though I was suppossed to be billed for the first time the $160 a month fee in January I was charged in April after I'd already paid my partner for half with a personal check. They are all idiots it amazes me that they are still in business.

Pros: I had a great trainer

Cons: They were uncapable of billing me properly

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I work out with a Custom Built trainer at the Golds in Suwanne. I work out 2 days a week with my trainer and 2 days a week on my own. This was the best investment I could have made. My results have double and so has my education about working out and nutrition. I highly reccommend using a Custom Built trainer.

2
★★★★☆

I work out with a Custom Built trainer at the Golds in Suwanne. I work out 2 days a week with my trainer and 2 days a week on my own. This was the best investment I could have made. My results have double and so has my education about working out and nutrition. I highly reccommend using a Custom Built trainer.

Pros: great results

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custom built just arrived at our local gym, they are very willing to get you to sign up at any cost. i sat down with the district manager and we discussed a price, i was already to sign up and what else i was quoted the wrong price. you would think the district manager would know what the prices are, then they tried to get me to sign on for a year. they must realize that we are not stupid. needless to say, i did not sign up and am warning all the others at the gym. not only that, i watched one of the trainers train someone and they do not consider safety. he had his clients thowing the weights around, guess if no one knows better, they might think they are doing the right thing. this company should get their act in order. I WOULD NOT RECOMMEND THEM TO ANYONE, BEWARE

0
★☆☆☆☆

custom built just arrived at our local gym, they are very willing to get you to sign up at any cost. i sat down with the district manager and we discussed a price, i was already to sign up and what else i was quoted the wrong price. you would think the district manager would know what the prices are, then they tried to get me to sign on for a year. they must realize that we are not stupid. needless to say, i did not sign up and am warning all the others at the gym. not only that, i watched one of the trainers train someone and they do not consider safety. he had his clients thowing the weights around, guess if no one knows better, they might think they are doing the right thing. this company should get their act in order. I WOULD NOT RECOMMEND THEM TO ANYONE, BEWARE

Cons: THEY ARE NOT A GOOD COMPANY

.

Think twice before signing up with this organization. While the trainers at their various locations may be very good the company does not stand by it's contract obligations. If for any reason you have to cancel, (illness, relocation. etc.) even if it is stated in the contract and your have proper documentation, they will not refund monies. Customer service staff is arrogant and unresponsive. The failure to stand by their word outweighs any benefit you may gain from their trainers. If you know that nothing will happen in a year to require contract cancellation, then go ahead, but if the unforseen happens it is truly a case of "buyer beware" in big red flashing colors.

0
★☆☆☆☆

Think twice before signing up with this organization. While the trainers at their various locations may be very good the company does not stand by it's contract obligations. If for any reason you have to cancel, (illness, relocation. etc.) even if it is stated in the contract and your have proper documentation, they will not refund monies. Customer service staff is arrogant and unresponsive. The failure to stand by their word outweighs any benefit you may gain from their trainers. If you know that nothing will happen in a year to require contract cancellation, then go ahead, but if the unforseen happens it is truly a case of "buyer beware" in big red flashing colors.

 

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