Ferguson's James Automotive

★★★☆☆
  • 3701 N Hills Dr

    Austin, TX 78731

    Map & Directions
  • 512-345-1388

About Ferguson's James Automotive

Categories
  • Automotive Repair
Details
  • Diesel Fuel
  • Muffler Repair
  • Clutch Repair
  • Radiator Repair
  • Brake Repair
  • Oil Changes
  • Auto Diagnostics
  • Auto Inspections
  • Tune Ups
Hours
M 6:30am-9pm, Tu 6:30am-8pm, W 6:30am-9pm, Th Closed, F 6:30am-9pm, Sa 6:30am-8pm, Su 8am-6pm
Special Offer
Call Today
Year Established
  • 1968
Products
  • * Full and Self Service Refueling; Gas & Diesel * Laserwash 4000 Car Wash with Dryer * F
Payment Options
  • American Express
  • Cash
  • Check
  • Diners Club
  • Discover
  • MasterCard
  • Visa
Brands
  • AC Delco
Languages
  • English

Automotive

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3.0 2
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After being told the wait for an inspection was 2 hrs at a "chain" service station I drove a couple of blocks and found this bustling Shell station and gave them a try. My in/out time for an inspection was barely 15 mins at noon on a Monday. No "upselling", just good quick service and straight forward techs. My stepdaughter's vehicle needed a taillight lens to pass and they offered to order the part. Within an hour of leaving they called with a quote for the lens and labor. No frills family run biz....you are not paying for a flat screen TV and 10 mag subscriptions in the waiting area. Bring your own book and hop over to Murchison if the wait is long. They have my biz from now on.

5
★★★★★

After being told the wait for an inspection was 2 hrs at a "chain" service station I drove a couple of blocks and found this bustling Shell station and gave them a try. My in/out time for an inspection was barely 15 mins at noon on a Monday. No "upselling", just good quick service and straight forward techs. My stepdaughter's vehicle needed a taillight lens to pass and they offered to order the part. Within an hour of leaving they called with a quote for the lens and labor. No frills family run biz....you are not paying for a flat screen TV and 10 mag subscriptions in the waiting area. Bring your own book and hop over to Murchison if the wait is long. They have my biz from now on.

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I have never posted a review before but my experience was so STRANGE and BAD that I felt I had to.\r\n\r\nI had my car towed to the shop because it died while I was driving it and wouldn't restart. I figured it was a good shop near home, and had a friend who thought they did good work.\r\n\r\nThey took a look and it needed a new distributor, which they replaced, though it seemed a little pricey. I went to pick it up and was informed that the check engine light was on and if I wanted it looked at that was additional. I asked what if the light is from the work they JUST did, and they said it would be extra. Their stance was they got it running and the engine light was not why I had brought it in and was a separate issue, therefore extra.\r\n\r\nYes I took my car to a mechanic to be fixed and they considered it ""fixed"" with the CHECK ENGINE LIGHT ON. Not only that they argued with me that it was completely normal and SHOULD be extra to figure out what caused it.\r\n\r\nAfter ARGUEING I got them to agree that if I took it to an autozone and the error was from their work they would clear the error for free. I had to argue to get that.\r\n\r\nI ended up taking it to autozone and for FREE guess what the work the mechanic did CAUSED the error. I took it back in and they looked at it and when the mechanic put the part on he didn?t connect it all the way therefore the light was on. The poor work done on the car caused this whole deal. When I finally picked it up a second time the comment was ?why we are doing work for free now? and I had to tellconvince her why the second time in was free and why my car had been there for a few days, like it was my fault. While finishing up the phone rang and I was ignored to answer that call, never said bye or thanks or anything. My ride there and I looked at each other and couldn't believe the service. \r\n\r\nI will never return and the story and the 5 minutes there convinced my ride that he will also never go there.\r\n

0
★☆☆☆☆

I have never posted a review before but my experience was so STRANGE and BAD that I felt I had to.\r\n\r\nI had my car towed to the shop because it died while I was driving it and wouldn't restart. I figured it was a good shop near home, and had a friend who thought they did good work.\r\n\r\nThey took a look and it needed a new distributor, which they replaced, though it seemed a little pricey. I went to pick it up and was informed that the check engine light was on and if I wanted it looked at that was additional. I asked what if the light is from the work they JUST did, and they said it would be extra. Their stance was they got it running and the engine light was not why I had brought it in and was a separate issue, therefore extra.\r\n\r\nYes I took my car to a mechanic to be fixed and they considered it ""fixed"" with the CHECK ENGINE LIGHT ON. Not only that they argued with me that it was completely normal and SHOULD be extra to figure out what caused it.\r\n\r\nAfter ARGUEING I got them to agree that if I took it to an autozone and the error was from their work they would clear the error for free. I had to argue to get that.\r\n\r\nI ended up taking it to autozone and for FREE guess what the work the mechanic did CAUSED the error. I took it back in and they looked at it and when the mechanic put the part on he didn?t connect it all the way therefore the light was on. The poor work done on the car caused this whole deal. When I finally picked it up a second time the comment was ?why we are doing work for free now? and I had to tellconvince her why the second time in was free and why my car had been there for a few days, like it was my fault. While finishing up the phone rang and I was ignored to answer that call, never said bye or thanks or anything. My ride there and I looked at each other and couldn't believe the service. \r\n\r\nI will never return and the story and the 5 minutes there convinced my ride that he will also never go there.\r\n

Cons: Customer Service, Pricing, Quality of Work

Message from Ferguson's James Automotive

* ASE Certified Technicians Trained in Domestic and Foreign Repairs

* AAA Repair Approved Facility

* AAA Road Service

* Full and Self Service Refueling; Gas & Diesel

* Laserwash 4000 Car Wash with Dryer

* Flat Bed Wrecker Towing Service

Complete Automotive Service

* State Inspection and Approved Emission Repair Facility

* Regular Maintenance; Oil Change, Tire Rotation and Balance, Manufacture Recommended Maintenance Schedules

* Transmission Service, Differential Service and Repairs

* Tune Ups, Electrical Service

* Brakes, Front-end Steering and Alignment

* Air Conditioning, Heating and Cooling System

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