Escalante's

★★★☆☆
  • 4053 Westheimer Rd

    Houston, TX 77027

    Map & Directions
  • 713-623-4200

About Escalante's

Hours
Mon. - Wed., Sun. 11am - 10pm;Thu. - Sat. 10am - 11pm

Food

Food
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3.0 20
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.

Children friendly. Great food at reasonable cost! Nice waiters. Great margaritas. If you don't like to use valet parking, be prepared to circle around until you find a spot.\r
Recommended!

3
★★★★★

Children friendly. Great food at reasonable cost! Nice waiters. Great margaritas. If you don't like to use valet parking, be prepared to circle around until you find a spot.\r
Recommended!

.

I've always liked this place. But our last time there we were meeting friends who all drove their own cars, and all were very angry with the parking situation. The restaraunt is in a strip shopping center with plenty of available parking.

3
★★★★★

I've always liked this place. But our last time there we were meeting friends who all drove their own cars, and all were very angry with the parking situation. The restaraunt is in a strip shopping center with plenty of available parking.

.

You will crave fajita nachos from here after trying them.
During lunch, there is an attractive crowd.
I think the bartenders could use some customer service skills...they love to stare at the computer screen and turn their backs to their bar patrons. We had to go out of our way twice to get their attention and the place wasn't even busy.

1
★★★☆☆

You will crave fajita nachos from here after trying them.
During lunch, there is an attractive crowd.
I think the bartenders could use some customer service skills...they love to stare at the computer screen and turn their backs to their bar patrons. We had to go out of our way twice to get their attention and the place wasn't even busy.

Pros: Nachos, margs, patio

Cons: Bartenders seem like they don't know how to run a register

.

Hello folks,

I am one of the managers at Escalante's Fine Tex Mex in the HV shopping center. I am writing this letter in response to all the reviews, which, regardless of their nature, are very well received and appreciated.
First of all, it's ir our policy that we don't take reservations. However, we DO have a book where we write all the parties on; we call it "Priority seating" or "Call ahead "seating. The first thing we specify to our guests when they call is that we DO NOT take reservations, but we can take their information so they are placed in a priority seating list. We do not guarantee tables, but we DO, and WE HAVE to, reserve the first set of big parties that come in at the earliest times, otherwise, it would be definitely impossible to accomodate everybody. How do guests react to these policies? Well, some are pretty laid-back and nice, and others yell at the managers and hostesses; there's even a gentleman that threw the pager at a hostess once. But it is our job to be gracious and not be confrontational. It is our job, and we mention it to the guest, to procure a table as soon as we can, but that depends on the people that were seating there in the first place. The managers, hostesses, busboys and servers are on the look out for any available tables, and we clean it as soon as folks get up and leave. I'd like to add that the earlier you and your party want to come, the easier it will be to seat you. For example, if you call us requesting a table of 11 at 6:30 on a Friday night, yes, you will probably not have to wait long, or it might even be set up when you get there...however, if you call to let us know that you would like to come with 20 friends at 8:00 PM on a Saturday evening, most likely you will have to wait at the bar, which is not a bad place to wait after all!
On the subject of food, Escalante's adheres to the highest standards: Did you know we have a special menu for celiacs, or people that suffer from food allergies? We have a gluten-free menu and the oil we fry our chips in doesn't contain any peanut oil at all!
All of our sauces are made fresh EVERY DAY with extra virgin olive oil, and they are low in sodium!
Should you be eating at the restaurant and not be fully satisfied with your meal, ask for the MOD, we'll make sure you leave happy! We'll make any changes that we have to make in order to accomodate your needs! Margarita needs a little bit more tequila? No problem. Do you need more sour cream or cheese with your fajitas? No problem! Would you like grilled veggies instead of rice and beans as your side dish? No problem!
Friends, we love what we do, and we love meeting new and exciting people every day; we want to ensure your total satisfaction when you visit our establishment, from the front desk to the service to the food. If you plan to visit the restaurant, I encourage you to ask for any manager on duty and introduce yourself, we'll surely enjoy your initiative.
Thank you and God bless!

2
★★★★★

Hello folks,

I am one of the managers at Escalante's Fine Tex Mex in the HV shopping center. I am writing this letter in response to all the reviews, which, regardless of their nature, are very well received and appreciated.
First of all, it's ir our policy that we don't take reservations. However, we DO have a book where we write all the parties on; we call it "Priority seating" or "Call ahead "seating. The first thing we specify to our guests when they call is that we DO NOT take reservations, but we can take their information so they are placed in a priority seating list. We do not guarantee tables, but we DO, and WE HAVE to, reserve the first set of big parties that come in at the earliest times, otherwise, it would be definitely impossible to accomodate everybody. How do guests react to these policies? Well, some are pretty laid-back and nice, and others yell at the managers and hostesses; there's even a gentleman that threw the pager at a hostess once. But it is our job to be gracious and not be confrontational. It is our job, and we mention it to the guest, to procure a table as soon as we can, but that depends on the people that were seating there in the first place. The managers, hostesses, busboys and servers are on the look out for any available tables, and we clean it as soon as folks get up and leave. I'd like to add that the earlier you and your party want to come, the easier it will be to seat you. For example, if you call us requesting a table of 11 at 6:30 on a Friday night, yes, you will probably not have to wait long, or it might even be set up when you get there...however, if you call to let us know that you would like to come with 20 friends at 8:00 PM on a Saturday evening, most likely you will have to wait at the bar, which is not a bad place to wait after all!
On the subject of food, Escalante's adheres to the highest standards: Did you know we have a special menu for celiacs, or people that suffer from food allergies? We have a gluten-free menu and the oil we fry our chips in doesn't contain any peanut oil at all!
All of our sauces are made fresh EVERY DAY with extra virgin olive oil, and they are low in sodium!
Should you be eating at the restaurant and not be fully satisfied with your meal, ask for the MOD, we'll make sure you leave happy! We'll make any changes that we have to make in order to accomodate your needs! Margarita needs a little bit more tequila? No problem. Do you need more sour cream or cheese with your fajitas? No problem! Would you like grilled veggies instead of rice and beans as your side dish? No problem!
Friends, we love what we do, and we love meeting new and exciting people every day; we want to ensure your total satisfaction when you visit our establishment, from the front desk to the service to the food. If you plan to visit the restaurant, I encourage you to ask for any manager on duty and introduce yourself, we'll surely enjoy your initiative.
Thank you and God bless!

Pros: Great margaritas, knowledgeable and courteous service!

Cons: Extremely busy on weekends!

.

I was there about 3 weeks ago with 4 of my friends. Iordered a salad, my friends shared fajitas, and my other friend ordered cheese enchiladas. Everything was great until my friend found a hair in her enchilada. We requested to speak with the manager, hisname was Silvio, he politely apologized and offered to change the plate and take it off from our tikect, that was very nice of him until he went a couple of steps further and we all overheard him saying that we probably put the hair ourselves to get some free food. My friend is african american. We were extremely offended and disappointed and didn't say anything because we didn't want to cause a scene. None of us will return.

0
★☆☆☆☆

I was there about 3 weeks ago with 4 of my friends. Iordered a salad, my friends shared fajitas, and my other friend ordered cheese enchiladas. Everything was great until my friend found a hair in her enchilada. We requested to speak with the manager, hisname was Silvio, he politely apologized and offered to change the plate and take it off from our tikect, that was very nice of him until he went a couple of steps further and we all overheard him saying that we probably put the hair ourselves to get some free food. My friend is african american. We were extremely offended and disappointed and didn't say anything because we didn't want to cause a scene. None of us will return.

Pros: good queso and guac

Cons: terrible management

.

My friends and I go here from time to time and have noticed within the past 6 to 9 months that we or our companions are consistently overcharged. Most recently, upon seeing my credit card postings, I noticed I had been charged twice for the same amount for drinks I had in the bar. My friend has been overcharged before as well and has gone back in to protest but they would not make adjustments. My friend has also had this experience when having drinks with business colleagues who pay the bill for everyone without looking at it. Her colleague started noticing that he was being charged for drinks he never ordered. Another problem was that another friend was charged for premium liquor when ordering a well drink.

I will not be returning- the food and drinks are too expensive in the first place. If you do go, make sure to review your bill and pay with cash to ensure you are not charged more than once.

0
★☆☆☆☆

My friends and I go here from time to time and have noticed within the past 6 to 9 months that we or our companions are consistently overcharged. Most recently, upon seeing my credit card postings, I noticed I had been charged twice for the same amount for drinks I had in the bar. My friend has been overcharged before as well and has gone back in to protest but they would not make adjustments. My friend has also had this experience when having drinks with business colleagues who pay the bill for everyone without looking at it. Her colleague started noticing that he was being charged for drinks he never ordered. Another problem was that another friend was charged for premium liquor when ordering a well drink.

I will not be returning- the food and drinks are too expensive in the first place. If you do go, make sure to review your bill and pay with cash to ensure you are not charged more than once.

Pros: Good margaritas (but expensive!!0

Cons: Overcharge consistently, average overpriced food

.

After complaining to the floor manager that the waiter was incredibly rude and was rushing us out of the restaurant while we were still waiting, 20 minutes wait, for our drinks to come and to place an order for food, the floor manager started to scream ??Get out! Get out! I have been a manager for five years and I do not want you all here. Just get out, you do not have to pay for your food?. He was screaming at the top of his lungs in front of the full restaurant, walking up and down the bar area and during all that time, we were just sitting there in complete shock. We certainly did not come for free food and despite the fact that the service was horrible, I intended to pay for our food and drinks, and tip. I told the manager that all we wanted is our bill so we could pay for it and we would leave, but he kept on screaming. At that point, I was crying because I was so embarrassed, but I managed to come up to one of the waiters and gave him my credit card in order to pay for the bill. After I paid, we got up and left.
We did call the corporate office and left a message. On Monday afternoon, a lady called back and said that she would forward it to appropriate person. Three days later, a corporate manager called and he was very nonchalant about the whole incident. He said the floor manager was very stressed that night because of some internal issue with one of the employees and was having a bad day. That same corporate manager said that a waitress who worked that night told him that there were some staff problems that night and that the floor manager was upset and yet, that he did not want to lose us as clients and he hoped we would come back. There was no discussion about whether this floor manager will receive any warning, any training in customer service, no, absolutely no action taken to correct the problem. That is very disturbing to me that I have to go through such a degrading, embarrassing and traumatic experience and this floor manager will not even be reprimanded for his unprofessional behavior.
Two people in my party that evening were gay, my male coworker and his friend visiting from New York and we all thought that this is one of the reasons we were treated so rudely by all male wait staff.
The sad thing is when next day I told about my experience to my other coworker, he confirmed that his wife and him also had bad service at Escalante??s (Escalante??s Fine Tex Mex) in Highland Village. Again, this goes to show that this is not an isolated case of bad customer service, but there is something basically wrong with the service in this restaurant.

0
★☆☆☆☆

After complaining to the floor manager that the waiter was incredibly rude and was rushing us out of the restaurant while we were still waiting, 20 minutes wait, for our drinks to come and to place an order for food, the floor manager started to scream ??Get out! Get out! I have been a manager for five years and I do not want you all here. Just get out, you do not have to pay for your food?. He was screaming at the top of his lungs in front of the full restaurant, walking up and down the bar area and during all that time, we were just sitting there in complete shock. We certainly did not come for free food and despite the fact that the service was horrible, I intended to pay for our food and drinks, and tip. I told the manager that all we wanted is our bill so we could pay for it and we would leave, but he kept on screaming. At that point, I was crying because I was so embarrassed, but I managed to come up to one of the waiters and gave him my credit card in order to pay for the bill. After I paid, we got up and left.
We did call the corporate office and left a message. On Monday afternoon, a lady called back and said that she would forward it to appropriate person. Three days later, a corporate manager called and he was very nonchalant about the whole incident. He said the floor manager was very stressed that night because of some internal issue with one of the employees and was having a bad day. That same corporate manager said that a waitress who worked that night told him that there were some staff problems that night and that the floor manager was upset and yet, that he did not want to lose us as clients and he hoped we would come back. There was no discussion about whether this floor manager will receive any warning, any training in customer service, no, absolutely no action taken to correct the problem. That is very disturbing to me that I have to go through such a degrading, embarrassing and traumatic experience and this floor manager will not even be reprimanded for his unprofessional behavior.
Two people in my party that evening were gay, my male coworker and his friend visiting from New York and we all thought that this is one of the reasons we were treated so rudely by all male wait staff.
The sad thing is when next day I told about my experience to my other coworker, he confirmed that his wife and him also had bad service at Escalante??s (Escalante??s Fine Tex Mex) in Highland Village. Again, this goes to show that this is not an isolated case of bad customer service, but there is something basically wrong with the service in this restaurant.

.

came here after enjoying the sugarland location very much. this location is NOTHING like that one. the food tastes totally different--the guac was old and tasted sour, the beans had no flavor whatsover, and the rice was pretty much the same. entrees were blah. this is the worst tex-mex i've ever had in houston. not cheap either.

0
★☆☆☆☆

came here after enjoying the sugarland location very much. this location is NOTHING like that one. the food tastes totally different--the guac was old and tasted sour, the beans had no flavor whatsover, and the rice was pretty much the same. entrees were blah. this is the worst tex-mex i've ever had in houston. not cheap either.

.

love Tex-Mex food and this place is not the exception. great place, great bar and great food. do i need to add anything more. try them, you would not be disappointed.

4
★★★★☆

love Tex-Mex food and this place is not the exception. great place, great bar and great food. do i need to add anything more. try them, you would not be disappointed.

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.

Hip Houston Tex-Mex restaurant! Great food served by professional customer service oriented staff. Great bar to relax at with friends or a first date.

5
★★★★★

Hip Houston Tex-Mex restaurant! Great food served by professional customer service oriented staff. Great bar to relax at with friends or a first date.

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.

A few weeks ago me and my girlfriends were celebrating a bachelorette party. While we waited for our table we were having drinks at the bar. One of my gfs order shots for everyone from one of the bartenders (can't remember his name but he has green eyes)and he asked if we were trying to get wasted... of course we were, it was my friends bachelorette! he then offered something "more effective" than alcohol...we first though he was joking, but then he offered one os uf to step outside to give her some coke and that's when we knew he was serious. A few of us were so shocked we just left without even paying. How is it possible than a respectful establishment in one of the best areas of the cities gets away with such thing? I'm deeply offended and will not return.

0
★☆☆☆☆

A few weeks ago me and my girlfriends were celebrating a bachelorette party. While we waited for our table we were having drinks at the bar. One of my gfs order shots for everyone from one of the bartenders (can't remember his name but he has green eyes)and he asked if we were trying to get wasted... of course we were, it was my friends bachelorette! he then offered something "more effective" than alcohol...we first though he was joking, but then he offered one os uf to step outside to give her some coke and that's when we knew he was serious. A few of us were so shocked we just left without even paying. How is it possible than a respectful establishment in one of the best areas of the cities gets away with such thing? I'm deeply offended and will not return.

Pros: good atmosphere

Cons: illegal activities

.

1-14-2009 We were told by phone that we had a reservation for 20. When we got there we were told our table(s) were given to another party who just walked in. IE no reservation. We all stood blocking the front door for 30 minutes. Our group and our numerous friends wil not return to any Escalante.

0
★☆☆☆☆

1-14-2009 We were told by phone that we had a reservation for 20. When we got there we were told our table(s) were given to another party who just walked in. IE no reservation. We all stood blocking the front door for 30 minutes. Our group and our numerous friends wil not return to any Escalante.

Pros: None

Cons: Untruthful managers

.

The food is really good. The cheese enchiladas are so great and the sangria is wonderful. A friend and I ate there the other day and she ordered something and when she took a bite she realized it was not what she had expected so they gladly took it back and took it off our ticket. The staff was very friendly and understanding. I would recommend this place to everyone!

2
★★★★★

The food is really good. The cheese enchiladas are so great and the sangria is wonderful. A friend and I ate there the other day and she ordered something and when she took a bite she realized it was not what she had expected so they gladly took it back and took it off our ticket. The staff was very friendly and understanding. I would recommend this place to everyone!

Pros: great food

.

We thought that the staff was helpful. My drink was never below the halfway mark before someone came around to ask if I needed more. Our server was polite and attentive. The atmosphere is nice, clean, and refined for a Mexican restaurant. I like the menu because it has more than just the typical options you would find at every Mexican restaurant with interesting choices that have Mexican flavors. I would say that I would have preferred the salsa a little hotter, but I wouldn't say that it was bland. My parents specifically remarked on how they liked it. We enjoyed everything we ordered including our appetizers. When the weather is nice, the wait for the outdoor seating can get rather lengthy because it is pleasant to just eat and chat outside. Meals are inexpensive. Complimentary valet parking or self park in the lot. Good crowd.

2
★★★★★

We thought that the staff was helpful. My drink was never below the halfway mark before someone came around to ask if I needed more. Our server was polite and attentive. The atmosphere is nice, clean, and refined for a Mexican restaurant. I like the menu because it has more than just the typical options you would find at every Mexican restaurant with interesting choices that have Mexican flavors. I would say that I would have preferred the salsa a little hotter, but I wouldn't say that it was bland. My parents specifically remarked on how they liked it. We enjoyed everything we ordered including our appetizers. When the weather is nice, the wait for the outdoor seating can get rather lengthy because it is pleasant to just eat and chat outside. Meals are inexpensive. Complimentary valet parking or self park in the lot. Good crowd.

Pros: Complimentary valet, ambience, crowd, menu choices

Cons: Long wait at times for limited outdoor seating

.

how is this place rated at 4 stars if 3 of the 5 people rating it had it at one? that really doesnt make sense. i have been here several times. the food is pretty good, but i have found the service to be sketchy at times. i myself have never had a problem like the one mentioned above with the older lady in the group, but i have had friends who have hd rather bad experiences with management as well. save your money and go to one of the many other mexican dining choices in town.

1
★★☆☆☆

how is this place rated at 4 stars if 3 of the 5 people rating it had it at one? that really doesnt make sense. i have been here several times. the food is pretty good, but i have found the service to be sketchy at times. i myself have never had a problem like the one mentioned above with the older lady in the group, but i have had friends who have hd rather bad experiences with management as well. save your money and go to one of the many other mexican dining choices in town.

.

I know everyone has great and horrid dining stories. The service may have not been top notch but the food here was excellent. If service is an issue, just eat at the bar.

2
★★★★★

I know everyone has great and horrid dining stories. The service may have not been top notch but the food here was excellent. If service is an issue, just eat at the bar.

.

My family and I - which consisted of 2 50+ year old adults, 1 84 year old, and 3 late 20s early 30s individuals - called in advance for a reservation at the Highland Village location during the Thanksgiving holiday weekend. We were told we had one. Upon arrival, we discovered that the restaurant's policy was NOT to take reservations; rather, we were put on a list. Upon seating, we were seated near the loud kitchen where 2 of our group with hearing problems were simply unable to hear. Prior to taking our seats, we immediately requested to move to a nearby table with the same seating arrangement and after our waiter began taking care of us, the hostess informed us that our table was "reserved" and that we would have to move. Despite the tricky position of claiming no reservations, yet forcing us from a table that was "reserved," managment informed us we must leave. In fact, despite our civil questions and practical requests, managment informed us that our choices were to either leave or have the police remove us. We took incredible offense and opted to leave and refuse future business. My family never raised our voices or remotely behaved in any inappropriate manner, yet we were treated as heathens and threatend with law inforcement. To further prove the poor judgment of management, the excuse provided to us was that the tables were reserved for the owners a half hour after our seating. Would the owners of such an establishment prefer to lose business over a violation of their own no reservation policy and approve a threat of law enforcement to senior citizen and her family and risk losing future business? I would hope not. At any rate, it shows a clear lack of business judgement on the selection of managers and that manager's decision making ability. We will not return.

0
★☆☆☆☆

My family and I - which consisted of 2 50+ year old adults, 1 84 year old, and 3 late 20s early 30s individuals - called in advance for a reservation at the Highland Village location during the Thanksgiving holiday weekend. We were told we had one. Upon arrival, we discovered that the restaurant's policy was NOT to take reservations; rather, we were put on a list. Upon seating, we were seated near the loud kitchen where 2 of our group with hearing problems were simply unable to hear. Prior to taking our seats, we immediately requested to move to a nearby table with the same seating arrangement and after our waiter began taking care of us, the hostess informed us that our table was "reserved" and that we would have to move. Despite the tricky position of claiming no reservations, yet forcing us from a table that was "reserved," managment informed us we must leave. In fact, despite our civil questions and practical requests, managment informed us that our choices were to either leave or have the police remove us. We took incredible offense and opted to leave and refuse future business. My family never raised our voices or remotely behaved in any inappropriate manner, yet we were treated as heathens and threatend with law inforcement. To further prove the poor judgment of management, the excuse provided to us was that the tables were reserved for the owners a half hour after our seating. Would the owners of such an establishment prefer to lose business over a violation of their own no reservation policy and approve a threat of law enforcement to senior citizen and her family and risk losing future business? I would hope not. At any rate, it shows a clear lack of business judgement on the selection of managers and that manager's decision making ability. We will not return.

.

I have tried this place several times thinking what I ordered must have not been their best but honestly this is some of the worst Mexican food I have ever eaten. The wait staff is not friendly, and I usually have to find my way to a table. I have had nachos ( how can you go wrong with this? they did), enchiladas and other grilled dinners. Everything was bland and boring. Nothing had any flavor. With so many Mexican restaurants in town you can skip this one.

0
★☆☆☆☆

I have tried this place several times thinking what I ordered must have not been their best but honestly this is some of the worst Mexican food I have ever eaten. The wait staff is not friendly, and I usually have to find my way to a table. I have had nachos ( how can you go wrong with this? they did), enchiladas and other grilled dinners. Everything was bland and boring. Nothing had any flavor. With so many Mexican restaurants in town you can skip this one.

Cons: bland tasteless food, over priced for card board flavor

.

Although the atmosphere is clean and trendy, the food is virtually tasteless. Even the salsa was bland. The entrees were way overpriced for their quality (the chorizo, for example, was basically all fat). I will never go back.

0
★☆☆☆☆

Although the atmosphere is clean and trendy, the food is virtually tasteless. Even the salsa was bland. The entrees were way overpriced for their quality (the chorizo, for example, was basically all fat). I will never go back.

Pros: clean, nice atmosphere, fast seating

Cons: food quality below par, bland

.

It's bright, clean, not too loud, and the service is fantastic. The bar is great for groups and happy hours.

2
★★★★★

It's bright, clean, not too loud, and the service is fantastic. The bar is great for groups and happy hours.

Pros: Bright, Clean, Fast Service

 

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