Vision City

★☆☆☆☆
  • 7604 Denton Hwy Ste 208

    Watauga, TX 76148

    Map & Directions
  • 817-503-7997

About Vision City

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WORST PLACE ...I ordered my glasses, 3 and a half weeks ago. Each day i called, they swore they would be here the next day. They never came. they blamed the lab. I called the lab, they blamed vision city for not sending the template for the frames. Then i asked...why did you promise 4 different days they will be here the next day? No reply. Each day a new promise for tomorrow. The last time i called...they said another couple of days. THAT WOULD BE A MONTH! I asked for my money back. I have insurance, but on top of the insurence i paid $ 305 dollars out of pocket...they said they will give me a check back for $ 295.....so here i am....close to a month after i ordered my glasses....no glasses...they took all the insurence money...i have to fight for that i guess...i went to another eye place..and i will recieve my glasses in 5 days. Ive never been so angry...ive never had broken promises like this....I need my glasses for work...i had to pay 100% cash... ( because my insurence was used by vision city ) I think the insurence will be credited back...but i NEED the glasses for work so i cant wait till then....RUN FROM THIS PLACE!!!

0
★☆☆☆☆

WORST PLACE ...I ordered my glasses, 3 and a half weeks ago. Each day i called, they swore they would be here the next day. They never came. they blamed the lab. I called the lab, they blamed vision city for not sending the template for the frames. Then i asked...why did you promise 4 different days they will be here the next day? No reply. Each day a new promise for tomorrow. The last time i called...they said another couple of days. THAT WOULD BE A MONTH! I asked for my money back. I have insurance, but on top of the insurence i paid $ 305 dollars out of pocket...they said they will give me a check back for $ 295.....so here i am....close to a month after i ordered my glasses....no glasses...they took all the insurence money...i have to fight for that i guess...i went to another eye place..and i will recieve my glasses in 5 days. Ive never been so angry...ive never had broken promises like this....I need my glasses for work...i had to pay 100% cash... ( because my insurence was used by vision city ) I think the insurence will be credited back...but i NEED the glasses for work so i cant wait till then....RUN FROM THIS PLACE!!!

Pros: cant find any

Cons: rip off

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I have been wearing glasses for many years and this is my first bad experience with an optical business. I purchased a pair of glasses and had the exam done there, my out of pocket after the insurance was $395. The first time they made the glasses, I saw double. They remade them. Second time, I couldn't see well with their prescription. Third time with a new precription and I'm having trouble with the bifocal. Bottom line, one month and three tries later I'm not a happy camper. So I'm on my way to another optical place to have them remade again. Do your research and choose wisely.

0
★☆☆☆☆

I have been wearing glasses for many years and this is my first bad experience with an optical business. I purchased a pair of glasses and had the exam done there, my out of pocket after the insurance was $395. The first time they made the glasses, I saw double. They remade them. Second time, I couldn't see well with their prescription. Third time with a new precription and I'm having trouble with the bifocal. Bottom line, one month and three tries later I'm not a happy camper. So I'm on my way to another optical place to have them remade again. Do your research and choose wisely.

Pros: There was ample parking, and nice frames.

Cons: They did not make my glasses correctly and had to remake them, total of three times.

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I have never had glasses before, and did not know what to expect and I was totally taken advantage of. I have had three different pairs of lenses made because the people there are so incompetant they can't get it right. I have spent over 200 dollars over and above my insurance to get the only decent frames I could find. My prescription has been changed three times by these people, I have made several appointments with the optometrist and I have only seen him once, I keep getting pushed off to some assistant who thinks he knows how to diagnose my prescription without an exam and has changed my prescription without the doctors knowledge because it's what he thinks is right. I am so disgusted with these people, my eyes have actually gotten worse and I would not recommend these people to anyone. Stay away!!! The staff is pushy and will tell you anything you want to hear to make the sale, all they want is your money, because they do not offer refunds and there is no recourse for a dissatisfied customer.

0
★☆☆☆☆

I have never had glasses before, and did not know what to expect and I was totally taken advantage of. I have had three different pairs of lenses made because the people there are so incompetant they can't get it right. I have spent over 200 dollars over and above my insurance to get the only decent frames I could find. My prescription has been changed three times by these people, I have made several appointments with the optometrist and I have only seen him once, I keep getting pushed off to some assistant who thinks he knows how to diagnose my prescription without an exam and has changed my prescription without the doctors knowledge because it's what he thinks is right. I am so disgusted with these people, my eyes have actually gotten worse and I would not recommend these people to anyone. Stay away!!! The staff is pushy and will tell you anything you want to hear to make the sale, all they want is your money, because they do not offer refunds and there is no recourse for a dissatisfied customer.

Pros: THERE IS A CHIPOLTLE NEXT DOOR

Cons: SERVICE, EXPERIENCE, BEDSIDE MANNER, ATTENTION TO DETAIL

Message from Vision City

As dedicated eye care professionals, we recognize the trust our patients place in us and it is our mission to meet and exceed those expectations. We invite you to come to our practice and receive the quality attention that you deserve.

More about Vision City

With locations in Arlington and Watauga, Texas, we are committed to providing our customers with an excellent shopping experience and high quality products and service with the best value and selection in the industry. Our Arlington office opened its doors in 2002 and Watauga shortly after in 2005. We pride ourselves in serving your family's complete vision needs and our staff of licensed opticians and optometrists are dedicated to providing comprehensive, friendly and compassionate eye care. Our full-range of vision care services includes comprehensive medical eye examinations, contact lens examinations and fittings and the finest and most unique styles of designer eyewear. Our friendly, professional staff will discuss how different contact lens selections and frame styles can impact your vision. We will answer any questions you might have and supply you with the most up-to-date information regarding all aspects of your vision and eye health. Our greatest satisfaction comes from improving your vision and enhancing your quality of life. For your convenience, our office in Arlington is open seven days a week. Our office in Watauga is open six days a week. Eye examinations are available by appointment for your convenience.

 

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