Compass Bank

★★☆☆☆

About Compass Bank

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Finance
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Sterling Bank

4121 Carmichael Rd Ste 100 Montgomery, AL

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Alabama State Employees Cu

800 Washington Ave Montgomery, AL

1.5 2
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When my father passed away and we were settling his affairs, Compass Bank was the only financial institution that gave us any hassle. We were closing accounts and paying bills, all of the necessaries. Regions helped my brother and me take care of business in less than twenty minutes, offered sympathy and even gave us one of their promotion gifts. The credit union allowed us to wrap up business in just a few minutes. Compass employee would not even allow us in the office. Standing in the lobby told us we would have to write a letter and enclose all of the document, then their legal department would review and if everything was in order we could complete the business within about two weeks. I will never recommend this bank - not as long as any other one exist.

1
★☆☆☆☆

When my father passed away and we were settling his affairs, Compass Bank was the only financial institution that gave us any hassle. We were closing accounts and paying bills, all of the necessaries. Regions helped my brother and me take care of business in less than twenty minutes, offered sympathy and even gave us one of their promotion gifts. The credit union allowed us to wrap up business in just a few minutes. Compass employee would not even allow us in the office. Standing in the lobby told us we would have to write a letter and enclose all of the document, then their legal department would review and if everything was in order we could complete the business within about two weeks. I will never recommend this bank - not as long as any other one exist.

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I stopped by to close my account and I was told they would once everything cleared (was told it should only take a few days because I told them I had quit writing checks on the account a few weeks earlier). A few weeks later I received a call from the bank wanting to know if they could offer me some recommendations about the services they offer. I told her my account was suppose to be closed and she told me it was not. She took care of it but that left a bad "taste in my mouth" toward Compass. I just didn't have a good experience with them.

2
★★☆☆☆

I stopped by to close my account and I was told they would once everything cleared (was told it should only take a few days because I told them I had quit writing checks on the account a few weeks earlier). A few weeks later I received a call from the bank wanting to know if they could offer me some recommendations about the services they offer. I told her my account was suppose to be closed and she told me it was not. She took care of it but that left a bad "taste in my mouth" toward Compass. I just didn't have a good experience with them.

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