Archer Volkswagen

★★★★★
  • 10400 Southwest Fwy

    Houston, TX 77074

    Map & Directions
  • 713-272-1700

About Archer Volkswagen

Categories
  • Auto Dealers
  • Custom Car Dealers
  • New Car Dealers
  • Used Car Dealers
  • Volkswagen
  • Volkswagen
  • Volkswagen
  • Volkswagen
  • Volkswagen
  • Auto Body Paint & Repair
  • Used Cars
Details
  • Volkswagen
Hours
M-Sa 9am-9pm, Su Closed
Payment Options
  • American Express
  • Cash
  • Check
  • Discover
  • Financing
  • MasterCard
  • Visa

Automotive

Automotive
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My service advisor was very helpful and professional. My work was done on time as promised, and I really appreciate the courtesy ride that was provided.

3
★★★★★

My service advisor was very helpful and professional. My work was done on time as promised, and I really appreciate the courtesy ride that was provided.

.

Very nice attention to details. I would be recommending this place to my friends.

5
★★★★★

Very nice attention to details. I would be recommending this place to my friends.

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1 out of 1 people found this review helpful.

Business Response:

Bart, we cannot thank you enough for your wonderful review of our dealership and for your recommendations! It was a pleasure to assist you and please let us know when we can do so again! Respectfully, Jeremy Ortego - GSM
.

Hands down the worst experience at a car dealership period. I tried to do the internet sale with a horrible sales associate Kirk Hudnall(my opinion). The horrible customer service led me to the BBB and other pages to read reviews..not

3
★★★★★

Hands down the worst experience at a car dealership period. I tried to do the internet sale with a horrible sales associate Kirk Hudnall(my opinion). The horrible customer service led me to the BBB and other pages to read reviews..not

.

Great experience. David was awesome.

5
★★★★★

Great experience. David was awesome.

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1 out of 1 people found this review helpful.

Business Response:

Tina, we appreciate you taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with David and we look forward to seeing you at our dealership in the future. All the best, Jeremy Ortego - GSM
.

Daniel went above and beyond my expectations. Keep up the good work.

5
★★★★★

Daniel went above and beyond my expectations. Keep up the good work.

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1 out of 1 people found this review helpful.

Business Response:

Violet, we really appreciate you taking the time to leave a review about your experience at our service department. We're glad to hear that you felt Daniel went above and beyond to help out with your vehicle needs. Thank you again for your continued business. Regards, Jeremy Ortego - GSM
.

Friendly Service Staff

3
★★★★★

Friendly Service Staff

.

Wonderful attention and quick. Very fast and courteous service.

5
★★★★★

Wonderful attention and quick. Very fast and courteous service.

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1 out of 1 people found this review helpful.

Business Response:

Thanks for your perfect review, Galagad! We're glad to hear that our team was courteous, attentive, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else you need. Visit us on Twitter and Facebook; we offer exclusive specials for our likers and followers. Cordially, Jeremy Ortego - GSM
.

Thorough service, loaner car provided.

5
★★★★★

Thorough service, loaner car provided.

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1 out of 1 people found this review helpful.

Business Response:

Jared, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care! Warm regards, Jeremy Ortego – GSM
.

Will is an awesome sales consultant. He showed that he was very knowledgeable and wanted to make sure that all my questions were answered. I would definitely recommend him.

3
★★★★★

Will is an awesome sales consultant. He showed that he was very knowledgeable and wanted to make sure that all my questions were answered. I would definitely recommend him.

.

Very fast and courteous service.

3
★★★★★

Very fast and courteous service.

.

Very good experience with Mike Lewis. He was very responsive and I am very satisfied.

5
★★★★★

Very good experience with Mike Lewis. He was very responsive and I am very satisfied.

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1 out of 1 people found this review helpful.

Business Response:

Juan, we thank you for the wonderful review. We’re delighted that you are satisfied with Mike and the service we offer here. We work very hard to provide each of our customers with a personalized and hassle-free experience. I am happy that we were able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you. Check us out on Facebook and Twitter for access to our exclusive specials. Best regards, Jeremy Ortego - GSM
.

THANK YOU ARCHER FOR THE AMAZING STUFF INCLUDING CUSTOMER SERVICE, TECHNICIANS AND MANAGEMENT.

3
★★★★★

THANK YOU ARCHER FOR THE AMAZING STUFF INCLUDING CUSTOMER SERVICE, TECHNICIANS AND MANAGEMENT.

.

Mark was the best! Great job really.

5
★★★★★

Mark was the best! Great job really.

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1 out of 1 people found this review helpful.

Business Response:

We appreciate your feedback, Edward. We’re glad to hear that you are impressed with the service Mark offered at our dealership. If there is anything more we can do for you please come back and see us any time! Take care. All the best, Jeremy Ortego - GSM
.

Having to drive an hour and a half to get there, it was nice that they were able to diagnose the problem and fix it the same day (4 hrs actually).

3
★★★★★

Having to drive an hour and a half to get there, it was nice that they were able to diagnose the problem and fix it the same day (4 hrs actually).

.

The service team has a great job to my vehicles. I have been a customer to this location since last century and I am very satisfied with the quality of the service.

5
★★★★★

The service team has a great job to my vehicles. I have been a customer to this location since last century and I am very satisfied with the quality of the service.

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1 out of 1 people found this review helpful.

Business Response:

Beverly, I would like to thank you for your loyalty to our dealership. Secondly, we appreciate it very much for taking the time to write this review. Our team’s service excellence is always consistent and I’m glad that your experience with us supports that. We aim to turn every person that visits us into a repeat customer. Please continue to visit us whenever you have questions, and we’ll continue to provide great service! Also, check out our Facebook and Twitter for exclusive deals. Sincerely, Jeremy Ortego - GSM
.

Very happy with the service.

3
★★★★★

Very happy with the service.

.

Service adviser (Peter) was excellent!! Very polite, caring and honest!

5
★★★★★

Service adviser (Peter) was excellent!! Very polite, caring and honest!

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1 out of 1 people found this review helpful.

Business Response:

Oden, thank you for writing this wonderful review and giving our dealership such an excellent star rating! It is great to hear that we were able to go above and beyond your expectations and provide you with a memorable experience. We'll be sure to pass your thanks on to Peter. Feel free to call or stop by if there is anything else we can do for you. Take advantage of our exclusive coupons by following us on Twitter and Facebook. Kind regards, Jeremy Ortego - GSM
.

Marc Palermo was my service manager and he did a great job explaining and taking care of my service needs on my 2012 Jetta

3
★★★★★

Marc Palermo was my service manager and he did a great job explaining and taking care of my service needs on my 2012 Jetta

.

Marc took care of me, he was excellent !

5
★★★★★

Marc took care of me, he was excellent !

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1 out of 1 people found this review helpful.

Business Response:

Dane, we are pleased to hear that you had an excellent experience with Marc. We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise. Also, take advantage of our most recent online specials available through our Facebook and Twitter pages. Best regards, Jeremy Ortego - GSM
.

As always, everything is explained to me and the staff is very helpful.

3
★★★★★

As always, everything is explained to me and the staff is very helpful.

.

Peter was very friendly and professional. He went above and beyond to help me and make sure my car was fixed

3
★★★★★

Peter was very friendly and professional. He went above and beyond to help me and make sure my car was fixed

.

Outstanding customer service.

5
★★★★★

Outstanding customer service.

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1 out of 1 people found this review helpful.

Business Response:

Ender, thank you for letting others know about your experience at our dealership. If you ever need anything in the future, please don't hesitate to let us know. Take care. Sincerely, Jeremy Ortego - GSM
.

Garrick welcomed me cheerfully and answered my questions very well.

5
★★★★★

Garrick welcomed me cheerfully and answered my questions very well.

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1 out of 1 people found this review helpful.

Business Response:

Thank you very much for taking your time to leave us a great review, Riv! We are pleased to hear about your great experience at our dealership! We'll be sure to pass your thanks on to Garrick. If there is anything else we can do for you just give us a call! Please visit us on Twitter and Facebook; we offer exclusive specials for our likers and followers. Regards, Jeremy Ortego - GSM
.

Friendly people and clean waiting room.

3
★★★★★

Friendly people and clean waiting room.

.

Service rep is considerate of time and explains service and accommodating.

5
★★★★★

Service rep is considerate of time and explains service and accommodating.

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1 out of 1 people found this review helpful.

Business Response:

Thanks for your feedback, Courtney! We strive to provide timely and efficient service to our guests. We're happy to know your service experience was positive and look forward to helping you again soon. Visit our Facebook and Twitter pages for special offers and fun VW content. Best, Jeremy Ortego - GSM.
.

Peter was extremely helpful and polite. He was a pleasure to work with.

3
★★★★★

Peter was extremely helpful and polite. He was a pleasure to work with.

.

Mark is always so helpful and does best at making things run smoothly. I always have a great experience at Archer Volkswagen.

3
★★★★★

Mark is always so helpful and does best at making things run smoothly. I always have a great experience at Archer Volkswagen.

.

The handsome technician. He was extremely knowledgeable and displayed excellent customer service.

5
★★★★★

The handsome technician. He was extremely knowledgeable and displayed excellent customer service.

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1 out of 1 people found this review helpful.

Business Response:

Thanks for sharing, Gregory. Our Service Team works hard to provide timely and thorough service for each of our guests. We'll be sure to pass along your kudos and we look forward to seeing you again soon! Happy Holidays, Jeremy Ortego - GSM.
.

The dealership provided a loaner car, which was very useful being as it was during thanksgiving.

3
★★★★★

The dealership provided a loaner car, which was very useful being as it was during thanksgiving.

.

My repairs were completed timely and returned. I appreciated the complimentary ride home.

5
★★★★★

My repairs were completed timely and returned. I appreciated the complimentary ride home.

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1 out of 1 people found this review helpful.

Business Response:

Gerald, your feedback is sincerely appreciated; thank you for taking the time to share! We're happy to read that our Service Department was able to help get you back on the road in a timely manner and that you enjoyed your time spent with our team. Please keep Archer Volkswagen in mind the next time an auto need arises as we are always here to help. If you haven't already, visit us on Facebook and Twitter for access to exclusive content. Best, Jeremy Ortego - GSM.
.

Everyone is friendly and willing to help out.

3
★★★★★

Everyone is friendly and willing to help out.

.

Mark P. was absolutely phenomenal and made getting my tail light replaced practically painless. Took care of me right away as if I had an appointment. Customer service is so essential to business retention and Archer VW has it down to a science! Great experience, wonderful VW people, happy customer. The Archer VW Service staff was very accommodating, friendly, and knowledgeable. Can't ask for anything more.

5
★★★★★

Mark P. was absolutely phenomenal and made getting my tail light replaced practically painless. Took care of me right away as if I had an appointment. Customer service is so essential to business retention and Archer VW has it down to a science! Great experience, wonderful VW people, happy customer. The Archer VW Service staff was very accommodating, friendly, and knowledgeable. Can't ask for anything more.

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Business Response:

Wes, thank you for taking the time to share your visit with our team. Your kind words are sincerely appreciated and we cannot wait to share you kudos with Mark! Our team works diligently to provide quality service for our extraordinary guests. We are so thankful that you enjoyed your time at Archer Volkswagen and look forward to seeing you again soon. If you haven't already, visit us on Facebook and Twitter for access to our exclusive content and special offers. Best, Jeremy Ortego - GSM.
.

The service rep, Mark, was very efficient and helpful. WiFi in the waiting room was nice.

3
★★★★★

The service rep, Mark, was very efficient and helpful. WiFi in the waiting room was nice.

.

Archer Volkswagen really did help me out in a terrible time of need. I appreciate the service I receive from day one. At the time of my problem, my words were "This is why I hate dealing with Archer Volkswagen" but now I'm very grateful for the men, the service manager & Garrett the service technician, that help me. I have no complaints with this company. I can only smile & say thank you so much. They were a blessing indeed.

5
★★★★★

Archer Volkswagen really did help me out in a terrible time of need. I appreciate the service I receive from day one. At the time of my problem, my words were "This is why I hate dealing with Archer Volkswagen" but now I'm very grateful for the men, the service manager & Garrett the service technician, that help me. I have no complaints with this company. I can only smile & say thank you so much. They were a blessing indeed.

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Business Response:

Dear Aram, thank you for sharing your visit with us. We commit ourselves to quality service and guest success. We're proud that you concluded that your experience was worthwhile. Garrett is an exceptional member of Team Archer VW and we're proud to know he was able to turn your visit around and get you back on the road! Keep in touch with us on Facebook and Twitter and if you have any questions, please feel free to reach out to us. Best, Jeremy Ortego - GSM.
.

Did all works on time and good price compare to other dealer.

3
★★★★★

Did all works on time and good price compare to other dealer.

.

Very fast service. I was there for 10000K maintenance ( 1hour 45 min. ).

3
★★★★★

Very fast service. I was there for 10000K maintenance ( 1hour 45 min. ).

.

Excellent service! my service advisor mark helps me in everything I need thanks for all the attentions.

5
★★★★★

Excellent service! my service advisor mark helps me in everything I need thanks for all the attentions.

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Business Response:

Thank you for your feedback, Bob. Mark is an exceptional member of the Archer Volkswagen team. We're proud to have his commitment to quality customer service on hand and couldn't be luckier to call him one of our own. Please visit us for your future auto needs and enjoy the upcoming holidays! Best, Jeremy Ortego - GSM.
.

My car engine light was on and they fit me in the day I called. Thanks for the car wash. You don't need to ask me if I want one. I always want a car wash.

5
★★★★★

My car engine light was on and they fit me in the day I called. Thanks for the car wash. You don't need to ask me if I want one. I always want a car wash.

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Business Response:

Thank you for taking the time to share your experience with us, Frank. It is important to our team to ensure quality customer service for each of our guests. We're happy to know that our Service Department was able to make a positive impact on your experience and we look forward to working with you again! If you haven't, visit us on Facebook and Twitter for access to our specials, offers and exclusive content. Best, Jeremy Ortego - GSM.
.

It was fast and they fit me in as soon as possible.

3
★★★★★

It was fast and they fit me in as soon as possible.

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Matt collins s a very good Internet sale person: fast, honest and very likable.

3
★★★★★

Matt collins s a very good Internet sale person: fast, honest and very likable.

.

As always since my first experience at Archer dept. I am happy with the services provide for my car. From service writer to delivery after service.

5
★★★★★

As always since my first experience at Archer dept. I am happy with the services provide for my car. From service writer to delivery after service.

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Business Response:

Rackie, we thank you for your feedback. Our team works hard to deliver quality experiences to our guests and we thank you for acknowledging their efforts! Your loyal support is greatly appreciated and we thank you for continuing to make Archer VW your number one stop. If you haven't yet, visit us on Facebook and Twitter for access to our specials, offers and exclusive content. Thank you again and come see us with any future needs. Best, Jeremy Ortego - GSM.
.

Daniel is an awesome service advisor. He is very thorough in all he does and is very, very nice. With all he has going he still manages to get back with customers regarding their cars. At least ours anyway. :-)

3
★★★★★

Daniel is an awesome service advisor. He is very thorough in all he does and is very, very nice. With all he has going he still manages to get back with customers regarding their cars. At least ours anyway. :-)

.

Mark was a true gentleman and explained everything in detail. He was persistant in getting the dip stick holder installed correctly that was not air tight when I brought it in. He was very professional and easy to deal with. An asset to their team.

5
★★★★★

Mark was a true gentleman and explained everything in detail. He was persistant in getting the dip stick holder installed correctly that was not air tight when I brought it in. He was very professional and easy to deal with. An asset to their team.

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Business Response:

Thank you for taking the time to share with us, Jam! Mark is a phenomenal member of our team who deserves to be commended. We're proud to learn that he earned your top marks and hope that you return to visit us again as a result of his customer care. If you haven't yet, check us out on Facebook and Twitter for access to our specials and offers. Thanks again, Jeremy Ortego - GSM.
.

I always have a great experience when I take my van in to be serviced at Archer. Sam Yem is very attentive, documents all issues when I drop off my van and makes sure he understands all issues to be serviced. He is in close contact with

3
★★★★★

I always have a great experience when I take my van in to be serviced at Archer. Sam Yem is very attentive, documents all issues when I drop off my van and makes sure he understands all issues to be serviced. He is in close contact with

.

Mark was great, he documented the service needed and contacted me when my car was ready. In addiion, picking up a cleaned vehicle was a great touch.

5
★★★★★

Mark was great, he documented the service needed and contacted me when my car was ready. In addiion, picking up a cleaned vehicle was a great touch.

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Business Response:

Bernie, we sincerely appreciate the time you took to review your visit to Archer Volkswagen. Mark is a valued member to Team Archer and we are proud to have him as one of our own! We're happy to hear that you enjoyed his commitment to professionalism and we're thankful for the opportunity to work with you. Please visit us on Facebook and Twitter for access to our exclusive content, specials and offers! See you soon and thanks again, Jeremy Ortego - GSM.
.

Prompt and courteous service, clean waiting area.

3
★★★★★

Prompt and courteous service, clean waiting area.

.

Carlos was great and even called me after I purchased the car to make sure everything was going great. He seemed very knowledgeable, although sometimes I couldn't understand him perfectly because of the think accent, but that wasn't a big deal.

5
★★★★★

Carlos was great and even called me after I purchased the car to make sure everything was going great. He seemed very knowledgeable, although sometimes I couldn't understand him perfectly because of the think accent, but that wasn't a big deal.

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Business Response:

Your kind words have been taken to heart Karen and we will be sharing them with Carlos! It is important for our team members to know when they are excelling and we are proud to be able to share your praises with Carlos who is an asset to the Archer VW team. Please reach out to us with any future auto needs as we are always available to assist you. Best, Jeremy Ortego, GSM.
.

Matt Collins was the most honest and friendly sales person and will for sure recommend people to him in the future!

3
★★★★★

Matt Collins was the most honest and friendly sales person and will for sure recommend people to him in the future!

.

I had a wonderful experience as always when i bring mycar in for servic. I hv always been very well taken care of fromsstart to finish

5
★★★★★

I had a wonderful experience as always when i bring mycar in for servic. I hv always been very well taken care of fromsstart to finish

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Business Response:

Your feedback is greatly appreciated, Riven. Our Service Department aims to provide a thorough, knowledgeable and enjoyable experience for each of our service guests. We look forward to the opportunity to make a positive impression on our customers and we're proud to know that we have earned your repeat business! Please keep us in mind for any needs that you may need assistance with as we are always here to help. Best, Jeremy Ortego - GSM.
.

Daniel is such a great person to talk about your car issues

3
★★★★★

Daniel is such a great person to talk about your car issues

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