Houston Shoe Hospital

★★★★★
Providing Houston, TX Quality Shoe Repair Since 1906
  • 5727 Westheimer Rd

    Houston, TX 77057

    Map & Directions
  • 713-952-5178

About Houston Shoe Hospital

Categories
Hours
Mon-Fri 7:30am-6pm; Sat 8:30am-4pm
4.75 40
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.

Howard always does the best job in restoring my shoes! I wouldn't go anywhere else!!

3
★★★★★

Howard always does the best job in restoring my shoes! I wouldn't go anywhere else!!

.

I used the store on memorial dr. Lucien always help me, and he is great1 I have been going their over 15 years. great service

3
★★★★★

I used the store on memorial dr. Lucien always help me, and he is great1 I have been going their over 15 years. great service

.

Tony is the main reason that I will continue to use this location since he makes sure the customer is treated fairly and with respect. He always has an upbeat attitude and knows his products and services. Also the work performed makes me

3
★★★★★

Tony is the main reason that I will continue to use this location since he makes sure the customer is treated fairly and with respect. He always has an upbeat attitude and knows his products and services. Also the work performed makes me

.

My shoes and handbags look like new again! The service is great and quick! Chris always takes great care of me!

3
★★★★★

My shoes and handbags look like new again! The service is great and quick! Chris always takes great care of me!

.

Amazing service from Chris and the team. I will continue to bring my shoes here for any repairs, they always do a great job and very quickly. They are honest about what repairs actually need to be done, I wouldn't bring my shoes to anyone

3
★★★★★

Amazing service from Chris and the team. I will continue to bring my shoes here for any repairs, they always do a great job and very quickly. They are honest about what repairs actually need to be done, I wouldn't bring my shoes to anyone

.

Great Service! Chris was very helpful. Told me how to clean a few of my shoes on my own and save money. Completely cleaned up one shoe while I waited. Looked good as new. Very honest and friendly staff.

3
★★★★★

Great Service! Chris was very helpful. Told me how to clean a few of my shoes on my own and save money. Completely cleaned up one shoe while I waited. Looked good as new. Very honest and friendly staff.

.

I always get great service here. The staff really knows what they are doing!

3
★★★★★

I always get great service here. The staff really knows what they are doing!

.

Fantastic! Chris and team are extremely friendly and knowledgeable. Definitely will be back!

3
★★★★★

Fantastic! Chris and team are extremely friendly and knowledgeable. Definitely will be back!

.

Dear Chris and Lucien,\r
Never thought a pair of old shoes could be as good as new --- you guys made my Cole Hahn's BETTER than new !\r
Thanks for a job well done\r
\r
Doc

3
★★★★★

Dear Chris and Lucien,\r
Never thought a pair of old shoes could be as good as new --- you guys made my Cole Hahn's BETTER than new !\r
Thanks for a job well done\r
\r
Doc

.

Great service. One pair of shoes worked on while I waited and only a 3 day wait on the second pair.

3
★★★★★

Great service. One pair of shoes worked on while I waited and only a 3 day wait on the second pair.

.

I've come to this location a few times for shoes, and service and work have been great. Consulted with Chris and he let me know what i would need and what wasn't necessary - I really appreciate that. Good turnaround time.

3
★★★★★

I've come to this location a few times for shoes, and service and work have been great. Consulted with Chris and he let me know what i would need and what wasn't necessary - I really appreciate that. Good turnaround time.

.

I used this location for the first time in July 2012 after the sole on one of a high end designer leather wedge shoe lost a battle to the Houston flood water. The team immediately replaced the sole. I was so impressed, I returned the

3
★★★★★

I used this location for the first time in July 2012 after the sole on one of a high end designer leather wedge shoe lost a battle to the Houston flood water. The team immediately replaced the sole. I was so impressed, I returned the

.

I LOVE the Houston Shoe Hospital located @ 5727 Westheimer they do an awesome job and the customer service is great thanks Chris.Keep up the great work...Will see you guys very soon:)

3
★★★★★

I LOVE the Houston Shoe Hospital located @ 5727 Westheimer they do an awesome job and the customer service is great thanks Chris.Keep up the great work...Will see you guys very soon:)

.

Great Service and quality work. Chris and team take great pride in work and always provide great customer service.

3
★★★★★

Great Service and quality work. Chris and team take great pride in work and always provide great customer service.

.

Fantastic purse cleaning!\r

3
★★★★★

Fantastic purse cleaning!\r

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I've been coming to this location for a decade now. They have saved numerous pairs of shoes, belts, and a handbag that I thought were destroyed. They are very knowledgeable and immediately have always been able to quickly give me a

3
★★★★★

I've been coming to this location for a decade now. They have saved numerous pairs of shoes, belts, and a handbag that I thought were destroyed. They are very knowledgeable and immediately have always been able to quickly give me a

.

These guys are great. Davone was very courteous and knowledgeable.

3
★★★★★

These guys are great. Davone was very courteous and knowledgeable.

.

Best place in town to get your shoes repaied. Great quality and savings. Thanks.

3
★★★★★

Best place in town to get your shoes repaied. Great quality and savings. Thanks.

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I am shoe obsessed. Most of the time I buy shoes that are out of my league so it's really important that I maintain them well. The first thing I do with any new pair is get rubber grips put on the bottom. I've had this done different places around the world and nobody does it like this place! Not only are their materials top notch but they are very skilled. Skilled enough to trust them with your Chanels, Louboutins etc. They are always super friendly and upfront about what they can for you. They will never over promise and be honest with you.

I highly recommend Houston Shoe Hospital!!

2
★★★★★

I am shoe obsessed. Most of the time I buy shoes that are out of my league so it's really important that I maintain them well. The first thing I do with any new pair is get rubber grips put on the bottom. I've had this done different places around the world and nobody does it like this place! Not only are their materials top notch but they are very skilled. Skilled enough to trust them with your Chanels, Louboutins etc. They are always super friendly and upfront about what they can for you. They will never over promise and be honest with you.

I highly recommend Houston Shoe Hospital!!

.

Picked up some luggage I took in to get some wheels replaced a week ago. They did a excellent job of repairing what the airline destroyed. While I was there I purchased another piece of luggage (Briggs & Riley). I'm all set now since Briggs & Riley carries a lifetime warranty from any damage. I appreciate the fact that this was brought to my attention since I'm in and out of town a lot. I'm sure that I will be adding more pieces to my collection.

2
★★★★★

Picked up some luggage I took in to get some wheels replaced a week ago. They did a excellent job of repairing what the airline destroyed. While I was there I purchased another piece of luggage (Briggs & Riley). I'm all set now since Briggs & Riley carries a lifetime warranty from any damage. I appreciate the fact that this was brought to my attention since I'm in and out of town a lot. I'm sure that I will be adding more pieces to my collection.

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I thought my Jordans were ruined and couldn't be cleaned. I took them to another shop and the lady behind the counter looked at me like I was crazy for bringing them in and told me that they don't guarantee cleaning and was being negative overall. I took them back there again and got a guy this time who was the same way with me. Ok, I was not going to give up because these are JORDANS! I was gonna give it another try so I went to the Chimney Rock location and showed them to Davone and asked the same question "Can you clean these?" Without hesitation his answer was "YES!" He gave me the same disclaimer about stains and bleeding, but he didn't come right out with the first word as "NO!" and wasn't negative. I'm wasn't looking for perfection and I didn't have the highest expectation to begin with, but Davone made me comfortable to leave them with him to take care of them. When I came back to pick up can you say, " New Shoe!" These guys are THE BEST! He actually exceeded all expectations he originally gave and those I had. I will only bring my shoes to him to take care of from now on. All my Prada, Gucci and Louie V's will be coming in also for work. Thanks again Mr. Davone!

5
★★★★★

I thought my Jordans were ruined and couldn't be cleaned. I took them to another shop and the lady behind the counter looked at me like I was crazy for bringing them in and told me that they don't guarantee cleaning and was being negative overall. I took them back there again and got a guy this time who was the same way with me. Ok, I was not going to give up because these are JORDANS! I was gonna give it another try so I went to the Chimney Rock location and showed them to Davone and asked the same question "Can you clean these?" Without hesitation his answer was "YES!" He gave me the same disclaimer about stains and bleeding, but he didn't come right out with the first word as "NO!" and wasn't negative. I'm wasn't looking for perfection and I didn't have the highest expectation to begin with, but Davone made me comfortable to leave them with him to take care of them. When I came back to pick up can you say, " New Shoe!" These guys are THE BEST! He actually exceeded all expectations he originally gave and those I had. I will only bring my shoes to him to take care of from now on. All my Prada, Gucci and Louie V's will be coming in also for work. Thanks again Mr. Davone!

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.

I thought my Jordans were ruined and couldn't be cleaned. I took them to another shop and the lady behind the counter looked at me like I was crazy for bringing them in and told me that they don't guarantee cleaning and was being negative overall. I took them back there again and got a guy this time who was the same way with me. Ok, I was not going to give up because these are JORDANS! I was gonna give it another try so I went to the Chimney Rock location and showed them to Davone and asked the same question ""Can you clean these?"" Without hesitation his answer was ""YES!"" He gave me the same disclaimer about stains and bleeding, but he didn't come right out with the first word as ""NO!"" and wasn't negative. I'm wasn't looking for perfection and I didn't have the highest expectation to begin with, but Davone made me comfortable to leave them with him to take care of them. When I came back to pick up can you say, "" New Shoe!"" These guys are THE BEST! He actually exceeded all expectations he originally gave and those I had. I will only bring my shoes to him to take care of from now on. All my Prada, Gucci and Louie V's will be coming in also for work. Thanks again Mr. Davone!

2
★★★★★

I thought my Jordans were ruined and couldn't be cleaned. I took them to another shop and the lady behind the counter looked at me like I was crazy for bringing them in and told me that they don't guarantee cleaning and was being negative overall. I took them back there again and got a guy this time who was the same way with me. Ok, I was not going to give up because these are JORDANS! I was gonna give it another try so I went to the Chimney Rock location and showed them to Davone and asked the same question ""Can you clean these?"" Without hesitation his answer was ""YES!"" He gave me the same disclaimer about stains and bleeding, but he didn't come right out with the first word as ""NO!"" and wasn't negative. I'm wasn't looking for perfection and I didn't have the highest expectation to begin with, but Davone made me comfortable to leave them with him to take care of them. When I came back to pick up can you say, "" New Shoe!"" These guys are THE BEST! He actually exceeded all expectations he originally gave and those I had. I will only bring my shoes to him to take care of from now on. All my Prada, Gucci and Louie V's will be coming in also for work. Thanks again Mr. Davone!

.

This place is awesome. I lived in New York and California & I have had my fair share of shoes and boots repaired, but by far these guys are the BEST!!! Coast to Coast I have not seen anyone who can hold a candlelight to these guys! Some of the staff is new, but have a VETERAN on hand by the name of Davone who usually has a answer to fix items, and on certain out of the ordinary unconventional repairs He will find out how it can be done. Where other repair shops say no He usually thinks outside of the box to get you a YES! All I can give is praises for this location and I HIGHLY RECOMMEND this location to everyone I know and meet.

2
★★★★★

This place is awesome. I lived in New York and California & I have had my fair share of shoes and boots repaired, but by far these guys are the BEST!!! Coast to Coast I have not seen anyone who can hold a candlelight to these guys! Some of the staff is new, but have a VETERAN on hand by the name of Davone who usually has a answer to fix items, and on certain out of the ordinary unconventional repairs He will find out how it can be done. Where other repair shops say no He usually thinks outside of the box to get you a YES! All I can give is praises for this location and I HIGHLY RECOMMEND this location to everyone I know and meet.

.

This place is awesome. I lived in New York and California & I have had my fair share of shoes and boots repaired, but by far these guys are the BEST!!! Coast to Coast I have not seen anyone who can hold a candlelight to these guys! Some of the staff is new, but have a VETERAN on hand by the name of Davone who usually has a answer to fix items, and on certain out of the ordinary unconventional repairs He will find out how it can be done. Where other repair shops say no He usually thinks outside of the box to get you a YES! All I can give is praises for this location and I HIGHLY RECOMMEND this location to everyone I know and meet.

5
★★★★★

This place is awesome. I lived in New York and California & I have had my fair share of shoes and boots repaired, but by far these guys are the BEST!!! Coast to Coast I have not seen anyone who can hold a candlelight to these guys! Some of the staff is new, but have a VETERAN on hand by the name of Davone who usually has a answer to fix items, and on certain out of the ordinary unconventional repairs He will find out how it can be done. Where other repair shops say no He usually thinks outside of the box to get you a YES! All I can give is praises for this location and I HIGHLY RECOMMEND this location to everyone I know and meet.

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.

This place is the best place in town to get all of your shoes, boots, and bags repaired and/or refurbished. The crew there is spectacular! The store manager Davone gave me reasonable expectations when I dropped off two bags full of my prize favs of Lou Boutins, Gucci, YSL, and Hermes assortment of shoes, boots and purses. When I went back to pickup he actually exceeded what was originally promised! I read some of the other reviews, but don't believe the hype of some of these people. We all know people who have a gripe will scream from the highest mountain and hope they can make a stink! I'm sure their issue was handled promptly. Remember what your item looked like when you brought it in....NOT BRAND NEW I'm sure. I bet it looks better now. I believe that this is the BEST LOCATION OF THEM ALL!!!!!! I'M SOLD!!!! I will shout praises of Davone and his team to my employees, colleagues, and at the country club. These GUYS are AMAZING!!!!!!

2
★★★★★

This place is the best place in town to get all of your shoes, boots, and bags repaired and/or refurbished. The crew there is spectacular! The store manager Davone gave me reasonable expectations when I dropped off two bags full of my prize favs of Lou Boutins, Gucci, YSL, and Hermes assortment of shoes, boots and purses. When I went back to pickup he actually exceeded what was originally promised! I read some of the other reviews, but don't believe the hype of some of these people. We all know people who have a gripe will scream from the highest mountain and hope they can make a stink! I'm sure their issue was handled promptly. Remember what your item looked like when you brought it in....NOT BRAND NEW I'm sure. I bet it looks better now. I believe that this is the BEST LOCATION OF THEM ALL!!!!!! I'M SOLD!!!! I will shout praises of Davone and his team to my employees, colleagues, and at the country club. These GUYS are AMAZING!!!!!!

.

This place is the best place in town to get all of your shoes, boots, and bags repaired and/or refurbished. The crew there is spectacular! The store manager Davone gave me reasonable expectations when I dropped off two bags full of my prize favs of Lou Boutins, Gucci, YSL, and Hermes assortment of shoes, boots and purses. When I went back to pickup he actually exceeded what was originally promised! I read some of the other reviews, but don't believe the hype of some of these people. We all know people who have a gripe will scream from the highest mountain and hope they can make a stink! I'm sure their issue was handled promptly. Remember what your item looked like when you brought it in....NOT BRAND NEW I'm sure. I bet it looks better now. I believe that this is the BEST LOCATION OF THEM ALL!!!!!! I'M SOLD!!!! I will shout praises of Davone and his team to my employees, colleagues, and at the country club. These GUYS are AMAZING!!!!!!

5
★★★★★

This place is the best place in town to get all of your shoes, boots, and bags repaired and/or refurbished. The crew there is spectacular! The store manager Davone gave me reasonable expectations when I dropped off two bags full of my prize favs of Lou Boutins, Gucci, YSL, and Hermes assortment of shoes, boots and purses. When I went back to pickup he actually exceeded what was originally promised! I read some of the other reviews, but don't believe the hype of some of these people. We all know people who have a gripe will scream from the highest mountain and hope they can make a stink! I'm sure their issue was handled promptly. Remember what your item looked like when you brought it in....NOT BRAND NEW I'm sure. I bet it looks better now. I believe that this is the BEST LOCATION OF THEM ALL!!!!!! I'M SOLD!!!! I will shout praises of Davone and his team to my employees, colleagues, and at the country club. These GUYS are AMAZING!!!!!!

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.

This letter is to let you know that Steve Kelly of Houston Shoe Hospital contacted me on Monday to review my complaint. He was very timely, professional and responsive. I firmly believe this issue is solved...

I have purchased your producer though Brook Brother for many years (30) ( NYC & Houston). In Houston Texas I have tries on 7 occasions to buy your product through Houston Shoe Hospital at Chimney Rock and Westheimer. They never have my size (9.5) and always say they will call. ( Never have called) I can save $100.00 by buying your name VS. Brooks and I always have you repair them; so why not buy from you? Bad idea. These folks at Houston Shoe have your shoe line but cheapen it. Get it out of there ASAP.

2
★★★★★

This letter is to let you know that Steve Kelly of Houston Shoe Hospital contacted me on Monday to review my complaint. He was very timely, professional and responsive. I firmly believe this issue is solved...

I have purchased your producer though Brook Brother for many years (30) ( NYC & Houston). In Houston Texas I have tries on 7 occasions to buy your product through Houston Shoe Hospital at Chimney Rock and Westheimer. They never have my size (9.5) and always say they will call. ( Never have called) I can save $100.00 by buying your name VS. Brooks and I always have you repair them; so why not buy from you? Bad idea. These folks at Houston Shoe have your shoe line but cheapen it. Get it out of there ASAP.

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These folks are patronizing and rude. Don't bother going in unless you don't mind being treated badly. I had some shoe repairs done this summer and put up with the attitude of I guess it was the owner or manager, because I needed the work done quickly. Decided to go in again recently and got the same attitude, so I left without getting the work done. Very disappointing!

0
★☆☆☆☆

These folks are patronizing and rude. Don't bother going in unless you don't mind being treated badly. I had some shoe repairs done this summer and put up with the attitude of I guess it was the owner or manager, because I needed the work done quickly. Decided to go in again recently and got the same attitude, so I left without getting the work done. Very disappointing!

.

what happened to that young girl that worked here?

1
★★★☆☆

what happened to that young girl that worked here?

.

Excellent Service\r
\r
Excellent job on my boots! I use to go to barbershop above the HSH and I have recommended other friends and colleagues because of the great work they do. Percy is very helpful and knowledgable when it comes to getting the best for your shoes. I have also taken a pair of expensive shoes Ferragamo to be repaired. They've always done a great job of treating my shoes with care. Thanks, Percy!\r

2
★★★★☆

Excellent Service\r
\r
Excellent job on my boots! I use to go to barbershop above the HSH and I have recommended other friends and colleagues because of the great work they do. Percy is very helpful and knowledgable when it comes to getting the best for your shoes. I have also taken a pair of expensive shoes Ferragamo to be repaired. They've always done a great job of treating my shoes with care. Thanks, Percy!\r

.

Excellent job on my shoes! I was recommended to HSH because of the great work they do. Percy is very helpful and knowledgable when it comes to getting the best for your shoes. I have also taken several of my expensive shoes to be repaired. They've always done a great job of treating my shoes with care. Thanks, Percy!

2
★★★★☆

Excellent job on my shoes! I was recommended to HSH because of the great work they do. Percy is very helpful and knowledgable when it comes to getting the best for your shoes. I have also taken several of my expensive shoes to be repaired. They've always done a great job of treating my shoes with care. Thanks, Percy!

.

Took my shoes there to repair a strap. They did a great job and I am happy with the results. Percy was extremely polite and helpful. I do feel the pricing is a little high. I paid 25.00 for a strap to be glued back and new rubber caps on the heels. The shoe hospital near my home would have charged half the price and I have went to them for years. I chose Houston Shoe Hospital because I work in Memorial City and I can accomplish getting them repaired on my lunch hour. Like I said please with the results but not happy with the pricing.

1
★★★☆☆

Took my shoes there to repair a strap. They did a great job and I am happy with the results. Percy was extremely polite and helpful. I do feel the pricing is a little high. I paid 25.00 for a strap to be glued back and new rubber caps on the heels. The shoe hospital near my home would have charged half the price and I have went to them for years. I chose Houston Shoe Hospital because I work in Memorial City and I can accomplish getting them repaired on my lunch hour. Like I said please with the results but not happy with the pricing.

.

Very nice people at the counter!

1
★★★☆☆

Very nice people at the counter!

.

Took my Loubies there for new heel caps and red rubber soles. The NEW heel caps were askew, and I mentioned it to the gentleman at the counter. He proceeded to GRIND the heels into place. Are you kidding me?? They had also placed masking tape over the Louboutin label inside, lifting the ink on the shoes I had babied for 10+ years. I called HQ and complained, he promised to fix them, and they were sent to his office. When I got them back, they had broken the buckle on once shoe. WTF? Soles and heel caps and you break the buckle. Will NEVER, NEVER go back.

0
★☆☆☆☆

Took my Loubies there for new heel caps and red rubber soles. The NEW heel caps were askew, and I mentioned it to the gentleman at the counter. He proceeded to GRIND the heels into place. Are you kidding me?? They had also placed masking tape over the Louboutin label inside, lifting the ink on the shoes I had babied for 10+ years. I called HQ and complained, he promised to fix them, and they were sent to his office. When I got them back, they had broken the buckle on once shoe. WTF? Soles and heel caps and you break the buckle. Will NEVER, NEVER go back.

.

went to Westheimer & Gessner location to get my purse that took them a month to get the work done. By the time I have my purse, it is even worse than I sent it in before. Leather on the cover all rough and hard; purse holder even dirtier than before i sent it in. rude service, when asked for re-do the service, he can not provide a estimated pick up date! will never never go there again!!
If can not do the satisfy job, please don't promise at the beginning!!!!!

1
★☆☆☆☆

went to Westheimer & Gessner location to get my purse that took them a month to get the work done. By the time I have my purse, it is even worse than I sent it in before. Leather on the cover all rough and hard; purse holder even dirtier than before i sent it in. rude service, when asked for re-do the service, he can not provide a estimated pick up date! will never never go there again!!
If can not do the satisfy job, please don't promise at the beginning!!!!!

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.

I used to use Houston Shoe Hospital frequently whenever I could not get to my favorite shoe repair shop. I found one of the employees (possibly the manager/owner) there to be extremely rude and abrasive. I was asking to exchange shoe trees that were defective within a week of purchase and he gave me an attitude and made me feel bad for even asking. I later tried to visit the other location far away on Gessner to avoid the bad treatment and ran into the same guy, same attitude...rude! He even made a snippy comment when he saw me walk in, and then turn around and leave after I saw him. Needless to say I left and never went back. What nerve!!

It has been almost a year since my last visit, so I'm not sure if that same guy is there or not....take caution.

0
★☆☆☆☆

I used to use Houston Shoe Hospital frequently whenever I could not get to my favorite shoe repair shop. I found one of the employees (possibly the manager/owner) there to be extremely rude and abrasive. I was asking to exchange shoe trees that were defective within a week of purchase and he gave me an attitude and made me feel bad for even asking. I later tried to visit the other location far away on Gessner to avoid the bad treatment and ran into the same guy, same attitude...rude! He even made a snippy comment when he saw me walk in, and then turn around and leave after I saw him. Needless to say I left and never went back. What nerve!!

It has been almost a year since my last visit, so I'm not sure if that same guy is there or not....take caution.

Pros: Conveniently located

Cons: Mediocre shoe repair, rude employees

.

I used to have some bad experiences their, but since I've started working with the young new manager there by the name of Davone my experience has been most enjoyable. He pays close attention to detail along with being solution oreinted not defensive and argumentative like employees of the past. I've noticed that the bad apples are mostly still together, but at other stores such as the mean old lady (I think I was told her name is Connie) and That other guy at the gesner and westheimer location. Talk about rude, overpricing/price gouging, and under delivering! Don't show up without your ticket around her...she will chastize you as if you where a child. Last time I checked My mom lives in Dallas. My wife told me about her wonderful experience with Davone at the chimney rock and westheimer location, so I tried the Houston Shoe Hospital again. I was skeptical, but this guy got it right the first time and I only go see him and him only. I'm sure that he trains his staff to operate as he does, but I would rather work with him since he management and customer service qualities are set to such a high standard for his profession. I've seen, as I waited in line for him, his issue resolution skills with not so happy customers and he is very professional and is a problem solver not a problem maker. I bring in all our shoes and handbags to him and I've also purchased some luggage and shoes (Briggs and Riley and Aldens). This store is a one stop shop that sells great merchandise. I started referring friends, family, and just about everyone I come in contact with and talk about shoes or customer service experiences with to Davone and His location. I hope the owners recognize this guy as a shining star within their company and promote him! If I was in charge of our hiring process I would definately try to bring Davone to our team :-)!!! Owners better watch out because I'm conviced that this guy is a true diamond in the rough. I hope this doesn't fall upon deaf ears.

2
★★★★★

I used to have some bad experiences their, but since I've started working with the young new manager there by the name of Davone my experience has been most enjoyable. He pays close attention to detail along with being solution oreinted not defensive and argumentative like employees of the past. I've noticed that the bad apples are mostly still together, but at other stores such as the mean old lady (I think I was told her name is Connie) and That other guy at the gesner and westheimer location. Talk about rude, overpricing/price gouging, and under delivering! Don't show up without your ticket around her...she will chastize you as if you where a child. Last time I checked My mom lives in Dallas. My wife told me about her wonderful experience with Davone at the chimney rock and westheimer location, so I tried the Houston Shoe Hospital again. I was skeptical, but this guy got it right the first time and I only go see him and him only. I'm sure that he trains his staff to operate as he does, but I would rather work with him since he management and customer service qualities are set to such a high standard for his profession. I've seen, as I waited in line for him, his issue resolution skills with not so happy customers and he is very professional and is a problem solver not a problem maker. I bring in all our shoes and handbags to him and I've also purchased some luggage and shoes (Briggs and Riley and Aldens). This store is a one stop shop that sells great merchandise. I started referring friends, family, and just about everyone I come in contact with and talk about shoes or customer service experiences with to Davone and His location. I hope the owners recognize this guy as a shining star within their company and promote him! If I was in charge of our hiring process I would definately try to bring Davone to our team :-)!!! Owners better watch out because I'm conviced that this guy is a true diamond in the rough. I hope this doesn't fall upon deaf ears.

Pros: The manager, Davone

Cons: Can't find one.

.

I wanted to let you know that I received my shoes today via FedEx. Both pairs look beautiful; you did exactly what you said, which was repair my shoes properly. That is all I wanted, and the shoes now look like what I'd originally expected. I also like the new soles you added. I tried on the shoes and my favourite pair (the two-tone pump) is just a bit tighter; I am assuming it is just the cleaning solution and the leather will stretch. Overall, the shoes look just perfect. Thanks again for following up with my complaint, I do appreciate it.\r

2
★★★★★

I wanted to let you know that I received my shoes today via FedEx. Both pairs look beautiful; you did exactly what you said, which was repair my shoes properly. That is all I wanted, and the shoes now look like what I'd originally expected. I also like the new soles you added. I tried on the shoes and my favourite pair (the two-tone pump) is just a bit tighter; I am assuming it is just the cleaning solution and the leather will stretch. Overall, the shoes look just perfect. Thanks again for following up with my complaint, I do appreciate it.\r

.

I've taken several of my expensive shoes - the likes of Gucci, Jimmy Choo, etc. - to Houston Shoe Hospital to be repaired and they've always done a great job of treating my shoes with care. They come back looking polished and beautiful and I've always been more than satisfied with the service received for the price I paid. The staff is very accomodating and have been helpful when ever I had any special requests. I would highly recommend Houston Shoe Hospital to anyone looking for shoe repair. They've been around forever, and that's obviously for a reason!

2
★★★★★

I've taken several of my expensive shoes - the likes of Gucci, Jimmy Choo, etc. - to Houston Shoe Hospital to be repaired and they've always done a great job of treating my shoes with care. They come back looking polished and beautiful and I've always been more than satisfied with the service received for the price I paid. The staff is very accomodating and have been helpful when ever I had any special requests. I would highly recommend Houston Shoe Hospital to anyone looking for shoe repair. They've been around forever, and that's obviously for a reason!

.

It has been my experience that the Houston Shoe Hospital does not ""love shoes"" as they claim to. Nor do they make your shoes look ""as good as new"" as I had been told. I took a beautiful pair of Isaac boots in for a new leather half sole, and was talked into replacing the heels as well. After paying them over 120 dollars for their services, I cried when I picked up my boots! They had cut the leather where they put on the new half sole, which was so thick that the leather pulled away from it without me even so much as putting them on. The heels looked nothing like the originals and appeared as though a child had colored them with a Magic Marker! The heels also were misaligned and upon lifting the insoles inside, I found nail heads protruding a good 1/4 of an inch! It's a good thing I didn't dare wear them looking as poorly as they did. I cried my eyes out and contacted the manager on multiple occasions regarding the poor customer service. They refused to refund me my money and told me that wasn't the way they do business. If you truly want your shoes to look like new again, I would NOT recommend the Houston Shoe Hospital. I paid another 120 dollars to a reputable place in the Rice Village area and was fortunate enough to have my boots saved. I will NEVER return to the Houston Shoe Hospital.

0
★☆☆☆☆

It has been my experience that the Houston Shoe Hospital does not ""love shoes"" as they claim to. Nor do they make your shoes look ""as good as new"" as I had been told. I took a beautiful pair of Isaac boots in for a new leather half sole, and was talked into replacing the heels as well. After paying them over 120 dollars for their services, I cried when I picked up my boots! They had cut the leather where they put on the new half sole, which was so thick that the leather pulled away from it without me even so much as putting them on. The heels looked nothing like the originals and appeared as though a child had colored them with a Magic Marker! The heels also were misaligned and upon lifting the insoles inside, I found nail heads protruding a good 1/4 of an inch! It's a good thing I didn't dare wear them looking as poorly as they did. I cried my eyes out and contacted the manager on multiple occasions regarding the poor customer service. They refused to refund me my money and told me that wasn't the way they do business. If you truly want your shoes to look like new again, I would NOT recommend the Houston Shoe Hospital. I paid another 120 dollars to a reputable place in the Rice Village area and was fortunate enough to have my boots saved. I will NEVER return to the Houston Shoe Hospital.

Pros: NONE!

Cons: I honestly have nothing good to share about my experience with this merchant.

Editorial from

Since 1906, specialists repair, recondition and refurbish shoes, belts, bags and other leather items. Located throughout Houston.

 

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