If anyone wondered what ever happened to the old fashion business concept of "customer satisfaction" or "the customer is the #1 priority" they need not look any further when choosing a florist in Wake County. I've been buying flowers for weddings, funerals, birthdays and other occasions for 40 years and have not ever received as wonderful a service as Flowerama of Raleigh. I have been really burned several times, moderately satisfied with service and product others and occasionally very happy with my buying experience. This time I got service that was truly "above and beyond" what I requested and paid for. My mother's funeral brought to Sherie Bryan four siblings with sometimes conflicting views of what we should have but with her patience and suggestions we all left the shop content with our purchase. The next day Sherie called and basically said that she couldn't sleep the night before because of the disappointment we had that the church didn't allow the casket spray in the church and this expensive arrangement would only be used at the funeral home the day before. She had come up with an alternative solution the would basically split the arrangement in two and with the addition of a few more flowers and greenery we'd have both a casket spray and a stand alone arrangement. She did this without any additional charge. When we got to the church there was the second arrangement just a beautiful as the spray. The flowers were absolutely gorgeous and of top quality. By the way, the cost of the order was more than15% less than the lowest quote from 3 other places in Raleigh. We were so grateful for her caring and personal attention. Thank you Flowerama for making the occasion so much less stressful than it already was. Your service is truly "Above and beyond"!
Blessings,
The Verne W. Critz and family
Posted 08/18/09 | Report Abuse
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