Mock Tire Country Club

★★☆☆☆
Quality Automotive Parts, Service and Repairs.
  • 4752 Country Club Rd

    Winston Salem, NC 27104

    Map & Directions
  • 336-768-1010

Automotive

Automotive
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Took my vehicle here to have the a/c fixed, the air was hot. Told them I had already put can in and was still not cold. They filled it charged me and told me it was fixed. Took it back next day, not the problem...air cool not cold. They recharged it saying they didn't put enough in. Had to take it back again, same day....was blowing straight up hot. This time they said it was a/c compressor, so I paid over $800 for new a/c compressor. Within a week a/c was only mildly cool, not cold air. This time had my husband take it back....they again said not enough coolant, so they recharged. Within a week a/c was again not cold, now is only hot air, and we are out over $800....for absolutely nothing. Went back up there to let them know, tried to leave my number for mechanic that works on a/c....wouldn't take it or give message to him to call me back. Not fair at all, took my money. I still have no a/c in my vehicle, can't afford to get it fixed. :(

2
★★☆☆☆

Took my vehicle here to have the a/c fixed, the air was hot. Told them I had already put can in and was still not cold. They filled it charged me and told me it was fixed. Took it back next day, not the problem...air cool not cold. They recharged it saying they didn't put enough in. Had to take it back again, same day....was blowing straight up hot. This time they said it was a/c compressor, so I paid over $800 for new a/c compressor. Within a week a/c was only mildly cool, not cold air. This time had my husband take it back....they again said not enough coolant, so they recharged. Within a week a/c was again not cold, now is only hot air, and we are out over $800....for absolutely nothing. Went back up there to let them know, tried to leave my number for mechanic that works on a/c....wouldn't take it or give message to him to call me back. Not fair at all, took my money. I still have no a/c in my vehicle, can't afford to get it fixed. :(

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I just went to Mock Tire and had my car towed there b/c it wouldn't start. The battery has 100% charge .. the problem was the starter. I was told the starter for a 2003 Toyota Matrix costs $299. Well, according to Autozone, a local auto parts store, a refurbished starter is $98 and a brand new one is $139. When I asked the guy @ Mock why the part is so much when the highest price I saw is $139 (everything online was a little cheaper than Autozone) he told me that its was prob refurb ... well thats not right b/c a refurb is cheaper than $139! (@$98)... Then he said that Mock pays more for the part than the price I quoted him! ... That would be down right stupid then! ... how could you make any $??? when I told him that if the prices I found were for refubs then they wld be guilty of false advertising ... he said that ther are ways to legally get around it ... WTF?!?! .... All in all the service was fast however, they apparently have dishonest practices. I will only speak of the person I spoke with directly who was not upfront as to why in the world I am paying so much! Its obvious that they maked up the part more than 100% to make money and, as the phrase goes, rip you off! No matter how much double talk you put down there is no justification for that musch of a price jump! If I wanted that I would go to the dealership! ( I wouldn't be surprised if even the dealership prices are lower!

2
★★☆☆☆

I just went to Mock Tire and had my car towed there b/c it wouldn't start. The battery has 100% charge .. the problem was the starter. I was told the starter for a 2003 Toyota Matrix costs $299. Well, according to Autozone, a local auto parts store, a refurbished starter is $98 and a brand new one is $139. When I asked the guy @ Mock why the part is so much when the highest price I saw is $139 (everything online was a little cheaper than Autozone) he told me that its was prob refurb ... well thats not right b/c a refurb is cheaper than $139! (@$98)... Then he said that Mock pays more for the part than the price I quoted him! ... That would be down right stupid then! ... how could you make any $??? when I told him that if the prices I found were for refubs then they wld be guilty of false advertising ... he said that ther are ways to legally get around it ... WTF?!?! .... All in all the service was fast however, they apparently have dishonest practices. I will only speak of the person I spoke with directly who was not upfront as to why in the world I am paying so much! Its obvious that they maked up the part more than 100% to make money and, as the phrase goes, rip you off! No matter how much double talk you put down there is no justification for that musch of a price jump! If I wanted that I would go to the dealership! ( I wouldn't be surprised if even the dealership prices are lower!

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Very unprofessional, rude, slow, and tried to overcharge me by a considerable amount. I had two terrible experiences here and will never go back. I gave them a second chance at another one of their locations and had the same experience.

1
★☆☆☆☆

Very unprofessional, rude, slow, and tried to overcharge me by a considerable amount. I had two terrible experiences here and will never go back. I gave them a second chance at another one of their locations and had the same experience.

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My husband and I will only take our cars and van to Mocks Tire. I have had several times, when I requested service and it didn't need to be done - and they told me! That must have saved us a ton of money. They are fast, usually helpful (I did enconter one rude man before) and I trust that they aren't trying to rip me off.

4
★★★★☆

My husband and I will only take our cars and van to Mocks Tire. I have had several times, when I requested service and it didn't need to be done - and they told me! That must have saved us a ton of money. They are fast, usually helpful (I did enconter one rude man before) and I trust that they aren't trying to rip me off.

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