Dillard's

★★☆☆☆
  • 4800 Texoma Pkwy Ste 400

    Sherman, TX 75090

    Map & Directions
  • 903-868-1065

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I recently tried to return two bottles of Polo sport cologne purchased at Dillard's that had very obvious manufacturing defects. It was a gift to me and I did not have the "yellow tab" that they require for returns. I was not after a refund--only exchange for cologne that did not have the defective spray mechanism. I was told it was against their policy since I didn't have the yellow tab. Hence no feedback to their supplier, unsatisfied customer, and probably stock that had the same defect was not screened. I and my wife had spent literally thousands of dollars in this store. Now I have gone to one of their competitors that does not have this same policy.

2
★★☆☆☆

I recently tried to return two bottles of Polo sport cologne purchased at Dillard's that had very obvious manufacturing defects. It was a gift to me and I did not have the "yellow tab" that they require for returns. I was not after a refund--only exchange for cologne that did not have the defective spray mechanism. I was told it was against their policy since I didn't have the yellow tab. Hence no feedback to their supplier, unsatisfied customer, and probably stock that had the same defect was not screened. I and my wife had spent literally thousands of dollars in this store. Now I have gone to one of their competitors that does not have this same policy.

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