Russell & Smith Ford

★★★★★
  • 3440 South Loop West

    Houston, TX 77025

    Map & Directions
  • 877-858-3374

About Russell & Smith Ford

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Details
Hours
Monday: 9:00am - 9:00pm Tuesday: 9:00am - 9:00pm Wednesday: 9:00am - 9:00pm Thursday: 9:00am - 9:00pm Friday: 9:00am - 9:00pm Saturday: 9:00am - 9:00pm Sunday: Closed

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very positive and efficient

3
★★★★★

very positive and efficient

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EXCELLENT WITH HECTOR AND JOHNY,OSCAR

3
★★★★★

EXCELLENT WITH HECTOR AND JOHNY,OSCAR

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IT WAS REAL NICE COMPLETELY SATSFIED.

3
★★★★★

IT WAS REAL NICE COMPLETELY SATSFIED.

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Over all a great and very simple experience. Found the vehicle I wanted on ebay. shot over an e-mail. Dealt with Joe and Sam over the phone and via text messages. They got the price where I wanted it. I could tell they were good people.

3
★★★★★

Over all a great and very simple experience. Found the vehicle I wanted on ebay. shot over an e-mail. Dealt with Joe and Sam over the phone and via text messages. They got the price where I wanted it. I could tell they were good people.

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Had a very good experience throughout this whole experinece here at Russell & Smith Ford. From the sales associate; Joe Rodriquez, to the finacial personal Johnny. Other staff we very friendly and we were acknowledged throuhout the

3
★★★★★

Had a very good experience throughout this whole experinece here at Russell & Smith Ford. From the sales associate; Joe Rodriquez, to the finacial personal Johnny. Other staff we very friendly and we were acknowledged throuhout the

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the custoimer service at this dealership (Connie and Johnny) was outstanding. I appreciated meeting our expectations in purchasing my new Expedition. I will come back to purchase Ford's at Russell and Smith 's location.

5
★★★★★

the custoimer service at this dealership (Connie and Johnny) was outstanding. I appreciated meeting our expectations in purchasing my new Expedition. I will come back to purchase Ford's at Russell and Smith 's location.

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.

It was perfect. Met with Paul a week before he took his time to met with me even though the dealership was going to be closing within the hour. I was able to schedule to come in on his schedule and then Connie helped get my car appraised.

3
★★★★★

It was perfect. Met with Paul a week before he took his time to met with me even though the dealership was going to be closing within the hour. I was able to schedule to come in on his schedule and then Connie helped get my car appraised.

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GREAT EXPERIENCE, EXCELLENT, VERY HELPFUL.

3
★★★★★

GREAT EXPERIENCE, EXCELLENT, VERY HELPFUL.

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CHRIS IS GREAT VERY HELPFUL BUYING EXPERIENCE WAS GREAT

3
★★★★★

CHRIS IS GREAT VERY HELPFUL BUYING EXPERIENCE WAS GREAT

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great Connie Ford was great i love her.

3
★★★★★

great Connie Ford was great i love her.

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it was great experience best i ever seen in 10 diff dealerships

3
★★★★★

it was great experience best i ever seen in 10 diff dealerships

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VERY EXPERIENCE VERY HELPFUL

3
★★★★★

VERY EXPERIENCE VERY HELPFUL

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excellent, very good this is my second one...............

5
★★★★★

excellent, very good this is my second one...............

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1 out of 1 people found this review helpful.

Business Response:

Thanks, Julia, for the kind review of Russell and Smith Ford! Our team works hard to ensure full customer satisfaction and earn your loyalty. We look forward to seeing you again. Don't forget to Like us on Facebook and Follow us on Twitter for specials and online coupons. Thank you, Katie Smith – Internet Manager | ksmith@russellsmith.com
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My experience was excellent. My salesman, Oscar Palomo, took very good care of me. He was very courtious, professional, and polite to me and my family. Excellent in every way. I will very much consider doing business with him on future

3
★★★★★

My experience was excellent. My salesman, Oscar Palomo, took very good care of me. He was very courtious, professional, and polite to me and my family. Excellent in every way. I will very much consider doing business with him on future

.

Our car purchasing experience was wonderful thanks to Oscar Palomo. I saw a truck online that we were interested in. I called the 800# and Oscar was able to handle any questions that we had. He even went beyond sending me pictures. He did a wonderful job and we will definitely refer others to him and to Russell and Smith.

5
★★★★★

Our car purchasing experience was wonderful thanks to Oscar Palomo. I saw a truck online that we were interested in. I called the 800# and Oscar was able to handle any questions that we had. He even went beyond sending me pictures. He did a wonderful job and we will definitely refer others to him and to Russell and Smith.

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1 out of 1 people found this review helpful.

Business Response:

Richard, thank you so much for the terrific review of Russell & Smith Ford! Oscar will also appreciate your kind words. He is part of a team dedicated to going the extra mile for your satisfaction. We are grateful for and value your recommendations, and we look forward to seeing you again soon. Don't forget to Like us on Facebook and Follow us on Twitter for online specials and coupons. Thank you, Katie Smith – Internet Manager | ksmith@russellsmith.com
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Joe sold my sister a car a few weeks ago and his personality was very likeable. I was in the market to buy a car and went to Sterling McCall Toyota and wasn't offered a wide selection, but was approved for a used car that I chose. Upon

3
★★★★★

Joe sold my sister a car a few weeks ago and his personality was very likeable. I was in the market to buy a car and went to Sterling McCall Toyota and wasn't offered a wide selection, but was approved for a used car that I chose. Upon

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everthing that salesman oscar palomo did for us to buy a car ,was overwhelming to us....we needed a car and russellsmith ford helped us out and to the finance department all did a great job, i would defintley come back in the future to buy

3
★★★★★

everthing that salesman oscar palomo did for us to buy a car ,was overwhelming to us....we needed a car and russellsmith ford helped us out and to the finance department all did a great job, i would defintley come back in the future to buy

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This is the third car I bought from ford and the last two services where great, but this service was exceptional. Carlos F. Duca was professional and very patient. The 10 times that I was there he answered all my questions, he was very

3
★★★★★

This is the third car I bought from ford and the last two services where great, but this service was exceptional. Carlos F. Duca was professional and very patient. The 10 times that I was there he answered all my questions, he was very

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It was a great car buying experiance.

3
★★★★★

It was a great car buying experiance.

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Great service. Friendly, answered all of my questions. Prompt, good attention to detail. Would work with Armah again.

3
★★★★★

Great service. Friendly, answered all of my questions. Prompt, good attention to detail. Would work with Armah again.

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I bought a 2012 Ford Explorer these people wer great.

3
★★★★★

I bought a 2012 Ford Explorer these people wer great.

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It was great. My salesman was professional and knowlegeable. He did not pressure the sale and helped select the vehicle that met our needs. I have purshased from Russell & Smith in years past & will definietly be back.

3
★★★★★

It was great. My salesman was professional and knowlegeable. He did not pressure the sale and helped select the vehicle that met our needs. I have purshased from Russell & Smith in years past & will definietly be back.

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Carlos Duca was extremely professional and made sure that all my needs were taken care of. You, at Russell & Smith Ford are very lucky to have an idividual like him. People like him are a rare breed.

3
★★★★★

Carlos Duca was extremely professional and made sure that all my needs were taken care of. You, at Russell & Smith Ford are very lucky to have an idividual like him. People like him are a rare breed.

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This was a great experience.

3
★★★★★

This was a great experience.

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Oscar Palomo took great care of us.

3
★★★★★

Oscar Palomo took great care of us.

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Great. No problems, no hassle.

3
★★★★★

Great. No problems, no hassle.

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come to look for chevy tahoe.. sales lady rogena teycer was extremly helpful. help me with the right vehicle that fits my needs and budget.. i would recommend her at russell smtih ford anytime!

3
★★★★★

come to look for chevy tahoe.. sales lady rogena teycer was extremly helpful. help me with the right vehicle that fits my needs and budget.. i would recommend her at russell smtih ford anytime!

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Good customer service, friendly people, and assistance given when needed

3
★★★★★

Good customer service, friendly people, and assistance given when needed

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A very pleasant experiece.

3
★★★★★

A very pleasant experiece.

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It was one if not the best experience ive had. Oscar did not only got us our vehicle, We went above and behond to help us get our vehicle. Thank you Very much.

3
★★★★★

It was one if not the best experience ive had. Oscar did not only got us our vehicle, We went above and behond to help us get our vehicle. Thank you Very much.

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experience? \r
I was about to go to a different dealer for an appointment and I called Joe to let him know I would be coming to Russell & Smith a little late, he then convinced me to come here instead by saying the words "well bet their

3
★★★★★

experience? \r
I was about to go to a different dealer for an appointment and I called Joe to let him know I would be coming to Russell & Smith a little late, he then convinced me to come here instead by saying the words "well bet their

.

My experience was very great! My sales-lady is very understanding and cooperative with my needs!

3
★★★★★

My experience was very great! My sales-lady is very understanding and cooperative with my needs!

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Charlotte Pratka mett us outside initially and was very helpful and friendly. Helped us find the perfect vehicle!

3
★★★★★

Charlotte Pratka mett us outside initially and was very helpful and friendly. Helped us find the perfect vehicle!

.

Very good. Especially, appreciated effort made by Carlos Duca to allow view of truck in the shop and his follow-up to get keys.

3
★★★★★

Very good. Especially, appreciated effort made by Carlos Duca to allow view of truck in the shop and his follow-up to get keys.

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My experience was very pleasant.

3
★★★★★

My experience was very pleasant.

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my sells person was absolutely the best. she really knows her job really well and i feel absolutely cofident to refer people here and i will. i wanna thank you for the wonderful customer service and for the new car. As well as a thank you

3
★★★★★

my sells person was absolutely the best. she really knows her job really well and i feel absolutely cofident to refer people here and i will. i wanna thank you for the wonderful customer service and for the new car. As well as a thank you

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service was great, deefinitely satisfied with my purchase and the customer service that was displayed

3
★★★★★

service was great, deefinitely satisfied with my purchase and the customer service that was displayed

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In July 2009 my 2006 Ford Focus was towed to Russell & Smith Ford (R&S). They replaced my alternator & air bag sensor. After this the car??s engine was loud & shaking so I took it back & was told the A/C must be replaced & that it was causing the issue. On my drive home I still noticed the issue so the next morning I took my car back. I was told the last bolts to install the alternator were not tightened correctly. However, the issue remained and escalated. In December 2009 the car died & was towed to Tommie Vaughn Ford which located the issue that had eluded R&S: the engine mounting brackets had been damaged & needed to be replaced. I was told this is an issue with high mileage Focus & considered an unusual repair for my low mileage car. They speculated the brackets were damaged when the alternator was replaced. I filed a complaint with Ford against R&S & tried to contact the Service Manager to no avail. Late December 2009 I noticed the plastic framing my driver door & seat belt had popped out several inches from where it should be & there was considerable more road noise and squeaks from the car. I stopped by Tommie Vaughn to have it inspected. A Service Tech asked if I had bought the car used & what repairs has ever been made to my car. I said it was bought new & the only repairs were to the alternator, car stereo, A/C, engine mounting brackets & driver side air bag sensor. He told me the parts were removed to fix the air bag sensor & the Service Tech at R&S broke their internal connection pieces doing so & the parts were put back together in the hopes I would not find out. These parts are not covered under my warranty. Again I tried calling R&S's Service Director to no avail. I also called Ford & again filed a complaint against R&S but they will do no more than take the complaints. I have paid over $300 in deductibles from my extended warranty. I now have 4 broken parts in my car that were broken by a Service Technician at Russell & Smith Ford.

0
★☆☆☆☆

In July 2009 my 2006 Ford Focus was towed to Russell & Smith Ford (R&S). They replaced my alternator & air bag sensor. After this the car??s engine was loud & shaking so I took it back & was told the A/C must be replaced & that it was causing the issue. On my drive home I still noticed the issue so the next morning I took my car back. I was told the last bolts to install the alternator were not tightened correctly. However, the issue remained and escalated. In December 2009 the car died & was towed to Tommie Vaughn Ford which located the issue that had eluded R&S: the engine mounting brackets had been damaged & needed to be replaced. I was told this is an issue with high mileage Focus & considered an unusual repair for my low mileage car. They speculated the brackets were damaged when the alternator was replaced. I filed a complaint with Ford against R&S & tried to contact the Service Manager to no avail. Late December 2009 I noticed the plastic framing my driver door & seat belt had popped out several inches from where it should be & there was considerable more road noise and squeaks from the car. I stopped by Tommie Vaughn to have it inspected. A Service Tech asked if I had bought the car used & what repairs has ever been made to my car. I said it was bought new & the only repairs were to the alternator, car stereo, A/C, engine mounting brackets & driver side air bag sensor. He told me the parts were removed to fix the air bag sensor & the Service Tech at R&S broke their internal connection pieces doing so & the parts were put back together in the hopes I would not find out. These parts are not covered under my warranty. Again I tried calling R&S's Service Director to no avail. I also called Ford & again filed a complaint against R&S but they will do no more than take the complaints. I have paid over $300 in deductibles from my extended warranty. I now have 4 broken parts in my car that were broken by a Service Technician at Russell & Smith Ford.

Cons: a terrible repair is an understatement

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Took my car in to the body shop to get it fixed from a little fender bender I was in. When I picked up my car, it turned out that somebody stole my mp3 player out of my car!!! And it was a crappy little $20 mp3 player! Why would somebody steal that?? On top of that, they overcharged by about $500.

0
★☆☆☆☆

Took my car in to the body shop to get it fixed from a little fender bender I was in. When I picked up my car, it turned out that somebody stole my mp3 player out of my car!!! And it was a crappy little $20 mp3 player! Why would somebody steal that?? On top of that, they overcharged by about $500.

Pros: fairly quick

Cons: overpriced, shady

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This incident happened to a close friend of mine earlier this week. He took his S2000 in for a final check before his warranty ran out (it was only a checkup, no repairs). The technician at R&S decided to take the car for a "test drive", as they later described it, and wrecked it by running high speed into a curb on a U-turn. It is worth mentioning that none of the checks to be done on the car required a test drive. Also, the technician was driving the vehicle with the top down. Now, my friend is trying to make a deal with Russell and Smith but so far they are not willing to co-operate, still attempting to make money out of the whole incident. If I were you, I would think twice before going there to get any work done on your car. I know I am NEVER going to get a car from this dealer.

0
★☆☆☆☆

This incident happened to a close friend of mine earlier this week. He took his S2000 in for a final check before his warranty ran out (it was only a checkup, no repairs). The technician at R&S decided to take the car for a "test drive", as they later described it, and wrecked it by running high speed into a curb on a U-turn. It is worth mentioning that none of the checks to be done on the car required a test drive. Also, the technician was driving the vehicle with the top down. Now, my friend is trying to make a deal with Russell and Smith but so far they are not willing to co-operate, still attempting to make money out of the whole incident. If I were you, I would think twice before going there to get any work done on your car. I know I am NEVER going to get a car from this dealer.

More about Russell & Smith Ford

Located in Houston, Texas, Russell & Smith Ford’s dedicated and friendly staff are committed to automotive excellence and consistently provides Greater Houston drivers with premier Ford sales and service

 

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