Havertys Coppell Showroom

★★★★☆
Furniture Built for Life
  • 770 Gateway Boulevard

    Coppell, TX 75019

    Map & Directions
  • 972-304-1446

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4.0 1
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I recently visited the clearance section of the Havertys in Coppell (not all locations have these sections, but his one does). This store has a very large selection of customer returns and discontinued showroom merchandise at the back of the store behind the retail section.

The salesperson was very helpful. Several reasons why I liked my experience so far:

1. Salesperson gave me a little more discount off the already discounted prices shown. The sofa that I was interested in was one I had looked at and liked when I visited their regular retail section several weeks earlier. When I returned to the store 2 months later the sofa set had moved to clearance. The one in clearance was the one previously up front on display.The sale price of this sofa when in regular retail was $799, but once put in clearance was $499. So I knew the price had in fact been discounted.
2. I liked a particular accent chair that went with the sofa, but I wanted brown legs on the chair rather than black. The salesperson offered to swap out the legs with another piece of furniture in clearance if I wanted. Not something I would expect in the regular retail section, but a nice bit of customer service in clearance.
3. I didn??t want to make up my mind that night without my wife, who would not be able to see it until the weekend. I was worried that the sofa I wanted might sell before than. Although the sign on the furniture said ??no holds?, the salesman informed me that if I put down a refundable 25% deposit I could hold it up to two weeks, which I did!

I have not yet returned to the store to purchase the sofa and chairs, but will be going back in the next few days with my wife. So, in short, my experience with price, flexibility and accommodation on the part of the salesperson has been outstanding. The sales people, including the one that helped me, seem generally knowledgeable and willing to offer decorating advice if requested.

I will update my review to discuss furniture quality at a later date after I have spent some time with my furniture purchase.

4
★★★★☆

I recently visited the clearance section of the Havertys in Coppell (not all locations have these sections, but his one does). This store has a very large selection of customer returns and discontinued showroom merchandise at the back of the store behind the retail section.

The salesperson was very helpful. Several reasons why I liked my experience so far:

1. Salesperson gave me a little more discount off the already discounted prices shown. The sofa that I was interested in was one I had looked at and liked when I visited their regular retail section several weeks earlier. When I returned to the store 2 months later the sofa set had moved to clearance. The one in clearance was the one previously up front on display.The sale price of this sofa when in regular retail was $799, but once put in clearance was $499. So I knew the price had in fact been discounted.
2. I liked a particular accent chair that went with the sofa, but I wanted brown legs on the chair rather than black. The salesperson offered to swap out the legs with another piece of furniture in clearance if I wanted. Not something I would expect in the regular retail section, but a nice bit of customer service in clearance.
3. I didn??t want to make up my mind that night without my wife, who would not be able to see it until the weekend. I was worried that the sofa I wanted might sell before than. Although the sign on the furniture said ??no holds?, the salesman informed me that if I put down a refundable 25% deposit I could hold it up to two weeks, which I did!

I have not yet returned to the store to purchase the sofa and chairs, but will be going back in the next few days with my wife. So, in short, my experience with price, flexibility and accommodation on the part of the salesperson has been outstanding. The sales people, including the one that helped me, seem generally knowledgeable and willing to offer decorating advice if requested.

I will update my review to discuss furniture quality at a later date after I have spent some time with my furniture purchase.

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