Parkway Ford Lincoln

★★★☆☆

Automotive

Automotive
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Parkway Ford Inc

1533 Peters Creek Pkwy Winston Salem, NC

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Parkway Ford Inc

3150 University Pkwy Winston Salem, NC

2.75 4
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We have bought three vehicle shere over the years and the lady in sales that helped us last time was so friendly and patient. I think her name was Beth and it took me a long while to make up my mind. Everyone there was so nice!

5
★★★★★

We have bought three vehicle shere over the years and the lady in sales that helped us last time was so friendly and patient. I think her name was Beth and it took me a long while to make up my mind. Everyone there was so nice!

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advertise one price and charge another during service appointment ... also bought a new truck at this location and they said the a loaner would always be available when i needed service ... first, second, then third .... never a loaner ... i hate this place... will never be back!!!!

1
★☆☆☆☆

advertise one price and charge another during service appointment ... also bought a new truck at this location and they said the a loaner would always be available when i needed service ... first, second, then third .... never a loaner ... i hate this place... will never be back!!!!

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Ok I'd like to break this review up into two different categories:

1. Sales: Awesome! I have been doing business with Parkway Ford for 10 plus years and their sales staff and sales customer service are absolutely wonderful!

2. Service (Maintenance): The staff members that Parkway Ford has working in their service department could use a little extra "customer service" vehicle-side manners training. These individuals do not give a rats *&%$# about getting vehicles fixed correctly or whether or not they get it back to you in a timely manner. I'd rather pay double to a private mechanic and I do!

4
★★★★☆

Ok I'd like to break this review up into two different categories:

1. Sales: Awesome! I have been doing business with Parkway Ford for 10 plus years and their sales staff and sales customer service are absolutely wonderful!

2. Service (Maintenance): The staff members that Parkway Ford has working in their service department could use a little extra "customer service" vehicle-side manners training. These individuals do not give a rats *&%$# about getting vehicles fixed correctly or whether or not they get it back to you in a timely manner. I'd rather pay double to a private mechanic and I do!

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I have done business (by force) with this company for years. They are the worst in customer service I have ever experienced. Now I know why people take their Fords to Mt. Airy for service - it's worth the drive. These folks never have cars fixed on time, I have yet to not have to take a vehicle back for the same thing at least once - and the attitude you get is "take it or leave it". No customer focus at all. They do not seem to care at all that you are a customer - they only want you to buy a car from them... they are certainly willing to take your money for service - but they provide subquality customer service every time.

1
★☆☆☆☆

I have done business (by force) with this company for years. They are the worst in customer service I have ever experienced. Now I know why people take their Fords to Mt. Airy for service - it's worth the drive. These folks never have cars fixed on time, I have yet to not have to take a vehicle back for the same thing at least once - and the attitude you get is "take it or leave it". No customer focus at all. They do not seem to care at all that you are a customer - they only want you to buy a car from them... they are certainly willing to take your money for service - but they provide subquality customer service every time.

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2 out of 2 people found this review helpful.

More about Parkway Ford Lincoln

At Parkway Ford we offer a complete selection of new and used Ford cars, trucks and SUVs to Winston-Salem and the surrounding areas, including Greensboro, High Point, Charlotte, and Burlington. We take pride in the vehicles we sell and provide an excellent customer experience. As your Ford dealership, we strive to provide our customers with outstanding service. When searching for a new Ford Explorer, Ford Edge, or Ford F-150 you will find our friendly staff are eager to help you find the vehicle you need at Parkway Ford. Using our Parkway Ford website you will find a wide selection of internet car buying tools available: access our Ford or used vehicle inventory to look at our selection of vehicles. We also have Ford and used car specials available. Research or compare your new vehicle, request a test drive, apply for financing, schedule a service appointment, or even get directions from door to door.

 

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