Merit Health River Oaks

★★★☆☆
  • 1030 River Oaks Dr

    Flowood, MS 39232

    Map & Directions
  • 601-932-1030

About Merit Health River Oaks

Hours
Daily 24 Hours
3.0 2
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The review I am giving is not for the doctors, nursing staff, or doctor's office staff. I am writing this review with regard to what happens afterwards if you cannot pay the entire balance due from the surgery.

I paid the $700 deductible the day of the surgery. I received a bill for $1100 plus and promptly paid 1/3 of it. I received a call about why I did not pay it all. I then told them I would try and pay it off by the end of three months. Since that time, circumstances have changed and I found that I could not pay that amount but still paid 200.00 each time. I received a call and was told if I could not pay the full 1/3 that they would send me to collections. Ridiculous, especially in this economy! You also cannot renegotiate to a lower amount. Message: Pay up or else!

Unthoughtful and badgering treatment of patients like this completely negates the treatment received by the physicians, nurses and staff as far as the total experience goes. I currently have bills at two other hospitals in the Jackson area and NEITHER has done this. They accept what I am paying and don't threaten us with collections.

My message to you is to think about where you go for your surgery. Ask questions about payment policies before your surgery. Your doctor is likely affiliated with more than one hospital and can do the surgery elsewhere if needed. Please choose wisely based on overall treatment from the time you step in the door until those calls you might get even if you are paying your bill monthly.

As for me, I am done with River Oaks Hospital in Flowood, MS.

1
★☆☆☆☆

The review I am giving is not for the doctors, nursing staff, or doctor's office staff. I am writing this review with regard to what happens afterwards if you cannot pay the entire balance due from the surgery.

I paid the $700 deductible the day of the surgery. I received a bill for $1100 plus and promptly paid 1/3 of it. I received a call about why I did not pay it all. I then told them I would try and pay it off by the end of three months. Since that time, circumstances have changed and I found that I could not pay that amount but still paid 200.00 each time. I received a call and was told if I could not pay the full 1/3 that they would send me to collections. Ridiculous, especially in this economy! You also cannot renegotiate to a lower amount. Message: Pay up or else!

Unthoughtful and badgering treatment of patients like this completely negates the treatment received by the physicians, nurses and staff as far as the total experience goes. I currently have bills at two other hospitals in the Jackson area and NEITHER has done this. They accept what I am paying and don't threaten us with collections.

My message to you is to think about where you go for your surgery. Ask questions about payment policies before your surgery. Your doctor is likely affiliated with more than one hospital and can do the surgery elsewhere if needed. Please choose wisely based on overall treatment from the time you step in the door until those calls you might get even if you are paying your bill monthly.

As for me, I am done with River Oaks Hospital in Flowood, MS.

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I gave birth to my first child here. It was a pleasant experience. The rooms were cozy and beautifully decorated. The nurses were amazing. They helped me after my c-section, and were very sympathetic to my needs.

5
★★★★★

I gave birth to my first child here. It was a pleasant experience. The rooms were cozy and beautifully decorated. The nurses were amazing. They helped me after my c-section, and were very sympathetic to my needs.

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