Firestone Complete Auto Care

★★☆☆☆
Whatever you drive, drive a Firestone
  • 532 Mary Esther Cut Off Nw

    Fort Walton Beach, FL 32548

    Map & Directions
  • 850-390-4932

About Firestone Complete Auto Care

Hours
Mon-Fri 7am to 7pm, Sat 7am to 6pm, Sun 9am to 5pm

Automotive

Automotive
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2.0 3
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On vacation in Destin. Had a blowout on the way down. I have 60,000 mile tires on truck with about 31,000 miles on them. This is the second tire of four that blew out. Wanted them to warranty the blowout tire and pro rate the other two for safety reasons. The employee wanted to charge me 1,000 and change for three new tires. Wouldn't even warranty the flat tire. I won't buy another Bridgestone tire in the future.

1
★☆☆☆☆

On vacation in Destin. Had a blowout on the way down. I have 60,000 mile tires on truck with about 31,000 miles on them. This is the second tire of four that blew out. Wanted them to warranty the blowout tire and pro rate the other two for safety reasons. The employee wanted to charge me 1,000 and change for three new tires. Wouldn't even warranty the flat tire. I won't buy another Bridgestone tire in the future.

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Im a do it yourself person but Firestone had a great deal on brake pads and rotor resurfacing. I requested, was quoted, and billed for ceramic brake pads for my vehicle and on the drive home had a horrible squealing noise from the rear when brakes were applied. Inspected brakes and saw pads were semi-metallic and wrong brand. Called Firestone and was told pads may squeal and they will check them out. I told them the pads were wrong and did not match my invoice! Made appointment with them for the following Friday. Friday: Since I live 30 miles away I called ahead and asked the service guy if they had the ceramic pads in stock, he said they did. After they drove the vehicle Ricky said he couldn't hear the squeal. I said the squeal is not the problem. Ricky made a phone call to his vendor requesting the equivalent ceramic pads hoping they would say "duralast gold"! He then had to call another local vendor to order and have the pads delivered! Really!?!? That's why I called ahead before driving 30 miles through tourist country. I Have been waiting in there store for over 2 hours!! This is ridiculous!! I will be calling the corporate office and complaining!

1
★☆☆☆☆

Im a do it yourself person but Firestone had a great deal on brake pads and rotor resurfacing. I requested, was quoted, and billed for ceramic brake pads for my vehicle and on the drive home had a horrible squealing noise from the rear when brakes were applied. Inspected brakes and saw pads were semi-metallic and wrong brand. Called Firestone and was told pads may squeal and they will check them out. I told them the pads were wrong and did not match my invoice! Made appointment with them for the following Friday. Friday: Since I live 30 miles away I called ahead and asked the service guy if they had the ceramic pads in stock, he said they did. After they drove the vehicle Ricky said he couldn't hear the squeal. I said the squeal is not the problem. Ricky made a phone call to his vendor requesting the equivalent ceramic pads hoping they would say "duralast gold"! He then had to call another local vendor to order and have the pads delivered! Really!?!? That's why I called ahead before driving 30 miles through tourist country. I Have been waiting in there store for over 2 hours!! This is ridiculous!! I will be calling the corporate office and complaining!

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Gret Customer service and friendly people.. Reasonably priced and honest. Full line of automotive repairs, tires and service for all makes and models of vehicles.

PROS: open on Sundays
CONS:

4
★★★★☆

Gret Customer service and friendly people.. Reasonably priced and honest. Full line of automotive repairs, tires and service for all makes and models of vehicles.

PROS: open on Sundays
CONS:

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Message from Firestone Complete Auto Care

Our skilled technicians at your Fort Walton Beach, FL Firestone Complete Auto Care are ready to serve all of your vehicle needs, keeping your car newer longer. From tires, auto services, and brakes, to alignments, transmissions, and batteries, your Firestone Complete Auto Care is your total car care company! You can drive easy with our Fixed Right Promise, too. We promise your car will be fixed right the first time, at the right price, and delivered right on time. Call or make an appointment online at one of our 1,700 locations. We re open late and on weekends!

 

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