Cleaning Authority

★★☆☆☆

Personal Services

Personal Services
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the cleaning authority did OKAY the first few times out, then one day I come home, 2 rooms are not cleaned at all, there's a mess of toilet cleaner ALL OVER the bathroom, they ruined the shower curtain with bleach toilet cleaner, the toilet is worse than what it was before they came, AND the toilet was severely clogged. AND they are snooping around in business that has nothing to do with cleaning, ive found much evidence that they are going through drawers, and into areas that are not related to the house. LOUSY SERVICE, DO NOT DO BUSINESS

0
★☆☆☆☆

the cleaning authority did OKAY the first few times out, then one day I come home, 2 rooms are not cleaned at all, there's a mess of toilet cleaner ALL OVER the bathroom, they ruined the shower curtain with bleach toilet cleaner, the toilet is worse than what it was before they came, AND the toilet was severely clogged. AND they are snooping around in business that has nothing to do with cleaning, ive found much evidence that they are going through drawers, and into areas that are not related to the house. LOUSY SERVICE, DO NOT DO BUSINESS

Pros: none

Cons: too many to list

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Do not hire the franchise owned by Al Swain. The cleaners ruined my 6 month old cooktop and Mr. Swain clamined no responsibility. They advertise as being licensed and insured- this is a LIE. If they damage anything in your home, he will bring the cleaners to your home and interrogate them in front of you, the cleaners will deny damaging anything because they are in fear of losing their job, and he tells you you are out of luck and the compnay can do nothing about the damage since the cleaners will not claim that they did it. This company is run without any scruples, sense of decency, and the public needs to know to STAY AWAY and DO NOT HIRE THEM.

1
★☆☆☆☆

Do not hire the franchise owned by Al Swain. The cleaners ruined my 6 month old cooktop and Mr. Swain clamined no responsibility. They advertise as being licensed and insured- this is a LIE. If they damage anything in your home, he will bring the cleaners to your home and interrogate them in front of you, the cleaners will deny damaging anything because they are in fear of losing their job, and he tells you you are out of luck and the compnay can do nothing about the damage since the cleaners will not claim that they did it. This company is run without any scruples, sense of decency, and the public needs to know to STAY AWAY and DO NOT HIRE THEM.

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.

Do not hire the franchise owned by Al Swain. The cleaners ruined my 6 month old cooktop and Mr. Swain clamined no responsibility. They advertise as being licensed and insured- this is a LIE. If they damage anything in your home, he will bring the cleaners to your home and interrogate them in front of you, the cleaners will deny damaging anything because they are in fear of losing their job, and he tells you you are out of luck and the compnay can do nothing about the damage since the cleaners will not claim that they did it. This company is run without any scruples, sense of decency, and the public needs to know to STAY AWAY and DO NOT HIRE THEM.

0
★☆☆☆☆

Do not hire the franchise owned by Al Swain. The cleaners ruined my 6 month old cooktop and Mr. Swain clamined no responsibility. They advertise as being licensed and insured- this is a LIE. If they damage anything in your home, he will bring the cleaners to your home and interrogate them in front of you, the cleaners will deny damaging anything because they are in fear of losing their job, and he tells you you are out of luck and the compnay can do nothing about the damage since the cleaners will not claim that they did it. This company is run without any scruples, sense of decency, and the public needs to know to STAY AWAY and DO NOT HIRE THEM.

Pros: THEY WILL DAMAGE YOUR HOME AND NOT CLAIM RESPONSIBILTY

Cons: THEY ARE A COMPANY WITHOUT INTEGRITY

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The Cleaning Authority has cleaned our home for years. The cleaning professionals are always courteous, efficient and completely insured & bonded. We trust them completely in our home. We occasionally need to change our schedule and the office staff is also wonderfully accomodating.

2
★★★★★

The Cleaning Authority has cleaned our home for years. The cleaning professionals are always courteous, efficient and completely insured & bonded. We trust them completely in our home. We occasionally need to change our schedule and the office staff is also wonderfully accomodating.

Pros: Great Quality & Dependability

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After my 3rd child was born I broke down and got a cleaning service. I first tried two individuals and they did not work out as we use EVERY room in our house.. even though our house is only 2100 sq feet it's too much for one person. The Cleaning Authority regularly sends 3 people to clean our house and they do a fantastic job! I actually cried the first time they left because I had never seen our house so clean!

5
★★★★★

After my 3rd child was born I broke down and got a cleaning service. I first tried two individuals and they did not work out as we use EVERY room in our house.. even though our house is only 2100 sq feet it's too much for one person. The Cleaning Authority regularly sends 3 people to clean our house and they do a fantastic job! I actually cried the first time they left because I had never seen our house so clean!

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We're not too picky when it comes to cleaning, and the Cleaning Authority did a very good job their first time out. On the second visit however they damaged furniture and refused to take responsibility. I even asked that they only waive the cleaning fee so that I could recoup half the expense of repair - but was told that if I didn't see it happen, that I couldn't be sure of anything. I could see the vacuum marks up to the corner of the leg on my brand new file cabinet, I could see the chunk taken out of the solid wood leg, and I could see that the bulk of the damage was about 1 1/4 inches off the ground. Teh cabinet was not like this the day before they came and the damage was noted to the Cleaning Authority < 24 hours after the cleaning. THE PIECE OF WOOD WAS LATER FOUND IN THE CLEANING AUTHORITY"S VACUUM. The owner still said that they likely didn't cause the damage and it was my loss. He also said that other damage that they caused during the visit was despite them being very careful and that things must have been put together poorly. If they can break a chunk off a solid wooden leg by vacuuming, then it's tough to believe that other damage during the same visit was despite, and not b/c of, their lack of care.

0
★☆☆☆☆

We're not too picky when it comes to cleaning, and the Cleaning Authority did a very good job their first time out. On the second visit however they damaged furniture and refused to take responsibility. I even asked that they only waive the cleaning fee so that I could recoup half the expense of repair - but was told that if I didn't see it happen, that I couldn't be sure of anything. I could see the vacuum marks up to the corner of the leg on my brand new file cabinet, I could see the chunk taken out of the solid wood leg, and I could see that the bulk of the damage was about 1 1/4 inches off the ground. Teh cabinet was not like this the day before they came and the damage was noted to the Cleaning Authority < 24 hours after the cleaning. THE PIECE OF WOOD WAS LATER FOUND IN THE CLEANING AUTHORITY"S VACUUM. The owner still said that they likely didn't cause the damage and it was my loss. He also said that other damage that they caused during the visit was despite them being very careful and that things must have been put together poorly. If they can break a chunk off a solid wooden leg by vacuuming, then it's tough to believe that other damage during the same visit was despite, and not b/c of, their lack of care.

Pros: if you get the right team they might do well for you

Cons: The wrong team can do some damage - and don't expect any relief from the owner

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