Trade Secret

★★★★☆
  • 4409 Tradition Trail

    Plano, TX 75093

    Map & Directions
  • 972-596-9750

About Trade Secret

Categories
  • Auto Body Paint & Repair
Hours
M-F 7am-6pm, Sa 9am-1pm, Su Closed
Emails
  • tlhotan@tradesecretauto.com
Payment Options
  • MasterCard
  • Visa
  • Check
  • Cash

Automotive

Automotive
More choices in Plano:
Resultset_next

Ewing Buick GMC - Plano

6425 Dallas Parkway Plano, TX

Our Services
    3.7143 7
    Hi! Sign in to let us know how Trade Secret was?
    Write a Review
    .

    Thank you for the outstanding work repairing my wife's VW Routan. It was important to us that the collision center was Volkswagen Certified for VW collision work. The communication was great throughout the process and the minivan looks like new after being hit by a tow truck. I highly recommend Trade Secret. Brian Horne, Tom Lhotan and Gary Woolfolk were a pleasure to work with. This was our third collision repair with Trade Secret over the past few years.

    5
    ★★★★★

    Thank you for the outstanding work repairing my wife's VW Routan. It was important to us that the collision center was Volkswagen Certified for VW collision work. The communication was great throughout the process and the minivan looks like new after being hit by a tow truck. I highly recommend Trade Secret. Brian Horne, Tom Lhotan and Gary Woolfolk were a pleasure to work with. This was our third collision repair with Trade Secret over the past few years.

    Was this review helpful to you?
    Ratings_icons Ratings_icons

    .

    I wish I had gone online and checked out the reviews for Trade Secret Auto Care before I took my car in and I would have known that over 90% of the reviews are negative. They said the work would take 3 to 4 days and it took 11 days. They

    3
    ★★★★★

    I wish I had gone online and checked out the reviews for Trade Secret Auto Care before I took my car in and I would have known that over 90% of the reviews are negative. They said the work would take 3 to 4 days and it took 11 days. They

    .

    Quick summary, work was good, but not perfect, customer service was totally unsatisfactory. Would not use again. Same experience as others describe. They, promised to call with a status on specific days, but never once did. Most of my calls were not returned on a timely basis. And literally every time I spoke to them they had a revised ?? delayed ?? completion date and an excuse to go with it. Even though I made an appointment 2 months in advance, zero was done on the car for the first week - they acknowledged it was not even looked at. A job they estimated at 3-4 weeks actually took 7 weeks (52 days). Adding insult to injury they put over 200 miles on the car while they had it. I guess hail damage requires a lot of test drives.

    If you don??t need your car for a couple of months, they might be worth using, otherwise I would stay away.

    2
    ★★☆☆☆

    Quick summary, work was good, but not perfect, customer service was totally unsatisfactory. Would not use again. Same experience as others describe. They, promised to call with a status on specific days, but never once did. Most of my calls were not returned on a timely basis. And literally every time I spoke to them they had a revised ?? delayed ?? completion date and an excuse to go with it. Even though I made an appointment 2 months in advance, zero was done on the car for the first week - they acknowledged it was not even looked at. A job they estimated at 3-4 weeks actually took 7 weeks (52 days). Adding insult to injury they put over 200 miles on the car while they had it. I guess hail damage requires a lot of test drives.

    If you don??t need your car for a couple of months, they might be worth using, otherwise I would stay away.

    Was this review helpful to you?
    Ratings_icons Ratings_icons

    .

    I had the same problem as David. People at Trade Secret take forever to fix the hail damage. They never call back. I always had to call them myself to see what was going on if anything at all. They don't tell the truth about the estimated time. Every week it's one more week.
    Instead of 4 promised weeks to repair my car it took them 7...
    I will never be back...

    1
    ★☆☆☆☆

    I had the same problem as David. People at Trade Secret take forever to fix the hail damage. They never call back. I always had to call them myself to see what was going on if anything at all. They don't tell the truth about the estimated time. Every week it's one more week.
    Instead of 4 promised weeks to repair my car it took them 7...
    I will never be back...

    Was this review helpful to you?
    Ratings_icons Ratings_icons

    .

    So how long does hail damage take to fix on a 2012 Mustang GT? Original estimate was 2 to 3 weeks which was great because I was going to be on vacation for most of that time. But here we are, 5 weeks and 2 days into the "ordeal" and I've just been informed (after having to call again) that it is still not ready but is currently 5th in line for paint. Another 4-5 days of work I'm guessing.
    This place is a joke. It may look like a professional, even upscale, repair shop with all the Audi's and Maserati's throughout the parking lot, but they are pretty far from it. I've received better and faster service from complete dives with only a few employees. The difference is they appreciate my business and don't care if I roll in with a Mustang or an A8. I'm guessing the work they get from their Audi/Maserati dealers take residence and my podunk mustang gets put on the back burner.

    My only hope is that the quality of the work will reflect the time spend in their shop. Only time (A lot of time) will tell.

    UPDATE: Total repair time was 7 weeks and 4 days. (53 days to you and me Russ). According to my assigned rep there, it was due to the fact that the paint shop go backed up and no effort was made to put in some extra hours to get caught up. If true, shame on the management/owners.

    I don't seen any issues with the quality of work yet, but that should be expected given the amount of time they had the vehicle. I've put this on record with the better business bureau and trying to get the word out any way I can.

    Unless you can go without your vehicle for weeks on end, avoid this place like the plague. They just keep taking in more and more business, quote you one time frame knowing it's a lie then shrug their shoulders once they have your car.

    1
    ★☆☆☆☆

    So how long does hail damage take to fix on a 2012 Mustang GT? Original estimate was 2 to 3 weeks which was great because I was going to be on vacation for most of that time. But here we are, 5 weeks and 2 days into the "ordeal" and I've just been informed (after having to call again) that it is still not ready but is currently 5th in line for paint. Another 4-5 days of work I'm guessing.
    This place is a joke. It may look like a professional, even upscale, repair shop with all the Audi's and Maserati's throughout the parking lot, but they are pretty far from it. I've received better and faster service from complete dives with only a few employees. The difference is they appreciate my business and don't care if I roll in with a Mustang or an A8. I'm guessing the work they get from their Audi/Maserati dealers take residence and my podunk mustang gets put on the back burner.

    My only hope is that the quality of the work will reflect the time spend in their shop. Only time (A lot of time) will tell.

    UPDATE: Total repair time was 7 weeks and 4 days. (53 days to you and me Russ). According to my assigned rep there, it was due to the fact that the paint shop go backed up and no effort was made to put in some extra hours to get caught up. If true, shame on the management/owners.

    I don't seen any issues with the quality of work yet, but that should be expected given the amount of time they had the vehicle. I've put this on record with the better business bureau and trying to get the word out any way I can.

    Unless you can go without your vehicle for weeks on end, avoid this place like the plague. They just keep taking in more and more business, quote you one time frame knowing it's a lie then shrug their shoulders once they have your car.

    Was this review helpful to you?
    Ratings_icons Ratings_icons

    1 out of 1 people found this review helpful.

    .

    So how long does hail damage take to fix on a 2012 Mustang GT? Original estimate was 2 to 3 weeks which was great because I was going to be on vacation for most of that time. But here we are, 5 weeks and 2 days into the "ordeal" and I've

    3
    ★★★★★

    So how long does hail damage take to fix on a 2012 Mustang GT? Original estimate was 2 to 3 weeks which was great because I was going to be on vacation for most of that time. But here we are, 5 weeks and 2 days into the "ordeal" and I've

    .

    When my Audi was read-ended, the dealer recommended Trade Secret. I am so glad they did. My car came back perfectly repaired and they even touched up a few other places as well. I was very pleased with the service I got there.

    5
    ★★★★★

    When my Audi was read-ended, the dealer recommended Trade Secret. I am so glad they did. My car came back perfectly repaired and they even touched up a few other places as well. I was very pleased with the service I got there.

    Was this review helpful to you?
    Ratings_icons Ratings_icons

    Message from Trade Secret

    Trade Secret is Certified by Audi, Tesla, and Lamborghini as an aluminum frame and body repair facility. We are also an Audi, Maserati, VW, and Honda Authorized Collision Repair Center. Our technicians have undergone extensive training in the use of Audi, Tesla, Lamborghini, Maserati, VW, and Honda factory-approved tools and technologies in order to meet their exacting standards. We are committed to using only Audi, Tesla, Lamborghini, Maserati, VW and Honda Genuine Parts, which are backed by the full factory warranties. Our goal is to bring your vehicle back to its original condition-and get you back on the road.Trade Secret is also one of 31 facilities certified by Audi for aluminum frame and body repair in the United States and one of only 11 certified Lamborghini aluminum frame and body repair in the United States.

    Yext PowerListings

     

    Wait, you're the expert.

    If you've been to or used Trade Secret, leave a review.

    It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



    Write a Review